mts

12:35 PM	Thank you for connecting with MTS Chat4help. We appreciate your patience. Your query will be answered shortly.
12:36 PM	Connected to the call center
Manisha Jaiswal	Welcome to MTS, How may I help you?
Sandeep Kumar  	12:29 PM	Thank you for connecting with MTS Chat4help. We appreciate your patience. Your query will be answered shortly. 12:29 PM Connected to the call center YOGESH KUMAR  MISHRA Welcome to MTS, How may I help you? Sandeep Kumar   12:18 PM	Thank you for connecting with MTS Chat4help. We appreciate your patience. Your query will be answered shortly. 12:18 PM Connected to the call center JAGRATI PANDEY	Welcome to MTS, How may I help you? Sandeep Kumar  	Hi Sandeep Kumar  	help me with my bill JAGRATI PANDEY	Yes ,please let me know how can I help you? Sandeep Kumar  	Last month I paid full 803 Sandeep Kumar  	my plan is 599 JAGRATI PANDEY	Definitely , I will assist you in this regard. JAGRATI PANDEY	May I please request you to confirm your full name and MTS number? Sandeep Kumar  	this time I get bill 1148 Sandeep Kumar   this time I get bill 1148 JAGRATI PANDEY	May I please request you to confirm your full name and MTS number? Sandeep Kumar  	Sandeep Kumar Sandeep Kumar  	MTS 8459220235 JAGRATI PANDEY May I pl
Sandeep Kumar  	Read the chat
Sandeep Kumar  	Can you help me with my bill amount
Manisha Jaiswal	Please be on chat. let me read.
Manisha Jaiswal	Thank you for your patience.
Manisha Jaiswal	I regret the delay in response.
Manisha Jaiswal	May I please request you to confirm your full name and MTS number?
Sandeep Kumar  	read the chat
Sandeep Kumar  	read the chat
Sandeep Kumar  	all is in chat what you want to confirm  
Manisha Jaiswal	Thank you for confirming name and Data Card number.
Manisha Jaiswal	Sir, may I know your alternate mobile number?
Sandeep Kumar  	its 3rd time the chat is dropped by you guys
Sandeep Kumar  	that too is in chat
Manisha Jaiswal	We sincerely regret the inconvenience caused to you.
Manisha Jaiswal	Sir, may I know your alternate mobile number?
Sandeep Kumar  	8285568846
Manisha Jaiswal	Thank you for confirming your details.
Manisha Jaiswal	Sir, May I know your last payment amount and date of birth for security purpose?
Sandeep Kumar  	25-04-1990
Sandeep Kumar  	last payment is of 803
Manisha Jaiswal	Thank you for confirming .
Manisha Jaiswal	Monthly Rentals 949.00
Usage Charges 49.00
Value Added Service Charges 49.00
Sub Total 998.00
Taxes 149.70
Total Current Bill Period Charges 1147.70
Total Taxes 149.70
Manisha Jaiswal	Is there anything else I can assist you with?
Manisha Jaiswal	Total Current Bill Period Charges 1147.70
Manisha Jaiswal	Is there anything else I can assist you with?
Manisha Jaiswal	May I please request you to respond for any assistance on your MTS connection.
Sandeep Kumar  	Fuck
Sandeep Kumar  	my monthly rental is 599
Sandeep Kumar  	How did it change
Manisha Jaiswal	I would like to request you to use professional language else this chat could be disconnected.
Sandeep Kumar  	so you threating me
Sandeep Kumar  	cut the connection I won't buy from you cheaters
Manisha Jaiswal	Sir, your monthly rental-599+ speed booster pack 350=949
Manisha Jaiswal	Sir, your monthly rental-599+ speed booster pack 350=949 +15% service tax.
Manisha Jaiswal	Sir, your monthly rental-599+ speed booster pack 350=949 +15% service tax + Value Added Service Charges 49.00
Sandeep Kumar  	949 then how 1140
Manisha Jaiswal	Is there anything else I can assist you with?
Manisha Jaiswal	Yes sir.
Manisha Jaiswal	Sir, your monthly rental-599+ speed booster pack 350=949 +15% service tax + Value Added Service Charges 49.00
Manisha Jaiswal	Is there anything else I can assist you with?
Sandeep Kumar  	what is value added pack?
Manisha Jaiswal	Sir, I would like to inform you that we can not activate VAS service from our end, it can only be activated from your end. These services gets activated by Online pop ups you receive while surfing internet.
Manisha Jaiswal	Is there anything else I can assist you with?
Sandeep Kumar  	I didn't ask for value added charges. How it got subscribed
Manisha Jaiswal	Sir, I would like to inform you that we can not activate VAS service from our end, it can only be activated from your end. These services gets activated by Online pop ups you receive while surfing internet.
Manisha Jaiswal	Is there anything else I can assist you with?
Sandeep Kumar  	Are you blind? I wrote you to what is value added pack. Still you asking anything else you can assist with
Sandeep Kumar  	Ya popups I remember
Sandeep Kumar  	There was a complaint registered to remove popups
Sandeep Kumar  	Sagar  Singh	Complaint Registered  Complaint No : OCT/2093,
Sandeep Kumar  	wait I am typing
Sandeep Kumar  	I got call from your side. And they said that they will take action.
Sandeep Kumar  	There was no action still I got message that this case has been solved. Why
Manisha Jaiswal	We sincerely regret the inconvenience caused to you.
Sandeep Kumar  	1) Raise complaint for the Value added pack. I want to know which fucking pack I am being charged for
Manisha Jaiswal	Please be on chat.
Sandeep Kumar  	2) status of complaint OCT/2093 is not resolved. Mark it unresolved. I want action on it
Sandeep Kumar  	I am coming form break. wait for me 5 minutes.
Manisha Jaiswal	Sir, I would like to request you please use professional word in chat.
Manisha Jaiswal	Please be on chat.
Sandeep Kumar  	I am back
Sandeep Kumar  	Have you raised complaint with the VAS details. And when it got activated. How long it has been charging me
Manisha Jaiswal	Sir, As I can check you have activated BeautyVideos  service
Sandeep Kumar  	Wao now you can check it. Earlier you weren;t even able to check
Manisha Jaiswal	Sir, if you want to deactivate the value added service, then a request will be raised and the services will be deactivated as soon as possible.
Sandeep Kumar  	So do a favour. I already reported to one of your reps in a phone call.that  
Manisha Jaiswal	Sir, now it will not added in   your next. bill
Manisha Jaiswal	Is there anything else I can assist you with?
Sandeep Kumar  	I told him to deactivate beauty videos pack. It was showing in my MTS inbox as - You have successfully subscribed to beauty packs.
Sandeep Kumar  	I told him to ubsubscribe. But he won't listen and said check in your bill. You will not be billed.
Manisha Jaiswal	Sir, Now it will be deactivate this service.
Manisha Jaiswal	Is there anything else I can assist you with?
Sandeep Kumar  	Yes
Manisha Jaiswal	Yes Please .
Sandeep Kumar  	Raise request ID for this deactivation
Sandeep Kumar  	Also, I want no deduction from the time I complained to your rep
Sandeep Kumar  	I think from 2 months this is going on. I want refund form beauty pack. I already complained
Manisha Jaiswal	I have deactivated your value added service and you will received confirmation massage.
Sandeep Kumar  	So, you will listen all the calls I have made with your reps and conform that I have asked for deactivation of beauty videos
Manisha Jaiswal	No request number for the same.
Manisha Jaiswal	Is there anything else I can assist you with?
Sandeep Kumar  	And when you get that call. Raise request to refund my money on beauty packs
Sandeep Kumar  	I am not going to pay for beauty packs. And you will give me request ID
Manisha Jaiswal	Sir, If you are charged in your next bill for vas service then you can contact us we will raise a request for wavier and if you are eligible then you will get the waiver.
Manisha Jaiswal	Is there anything else I can assist you with?
Sandeep Kumar  	give me ID
Sandeep Kumar  	I want my money back.
Sandeep Kumar  	disconnect my connection then. Fine
Manisha Jaiswal	Sorry sir, this service is not activated from our side.
Sandeep Kumar  	disconnect my connection. Simple. I asked you to deactivate still you are arguing
Manisha Jaiswal	sir,Sorry but no request number is available otherwise I would have shared it.
Sandeep Kumar  	check the call recordings
Sandeep Kumar  	I asked for deactivation
Manisha Jaiswal	
Sir, I would like to inform you that if you deactivate the data card then you can never reactivate it again.
Sandeep Kumar  	refund my money or disconnect. Simple as that. I am not wrong asking for my money
Sandeep Kumar  	okay fine.
Sandeep Kumar  	disconnect
Manisha Jaiswal	Sir, if you want to disconnect the services for that you need to call on our customer care no. 9136-955-955 
from your register mobile no. and you can also mail on customercare@mtsindia.in from  your register mail id.
Manisha Jaiswal	Is there anything else I can assist you with?
Sandeep Kumar  	you are worst customer care service. Thieves
Manisha Jaiswal	Sir, This is the process of deactivation.
Manisha Jaiswal	Is there anything else I can assist you with?
Sandeep Kumar  	I am going on twitter
Manisha Jaiswal	Sir, Kindly confirm is there any thing else.
Manisha Jaiswal	Is there anything else I can assist you with?
Sandeep Kumar  	refund my money  
Sandeep Kumar  	you write email for disconnect. REason: Your chat