www.onlinecomponents.com

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A few times a year I ban a vendor. Last month I tried a new company for some electrical components. 

I normally order from Mouser Electronics or Digikey which are both great companies. 

This time I tried www.onlinecomponents.com Big mistake that wasted hours of my time, 
and delayed my project by a week. 

onlinecomponents.com is the worst company I have dealt with online in years. 
I placed an order with them on 10/29 and instantly received a confirmation email. 

I Checked on the order today - nothing shipped. 

I contacted them via chat where they claimed my credit card was declined and they sent an email. 
I received no email (other than my order confirmation) and had nothing in my spam folder. 
I also verified my credit card is fine and verified with the bank no charge attempt was put through. 

I was told to call Victoria to fix it. I called Victoria, she said it may be a problem on their
end and asked if she could call me back later. I said no, I'll just give you a new card... 
but the order must go out today. They verified the order would go out today. 
I gave them the new card.

I checked again at ~6pm to verify the order would go out. They said yes. 
I then received this email from them at 6:17 PM.

Hello,

My warehouse cannot find p/n A8L-11-11N1. The factory lead time is 03/19/2013. 

Please let me know if you would like to cancel or leave on backorder.

My third chat with them then followed, where they claimed something I did not say:

OLC Rep: Hello. How may I assist you?
Jonathan Taylor: i want to cancel my entire order 196383
Jonathan Taylor: immediately.
Jonathan Taylor: after ordering on the 29th, receiving no email from you, being told on chat my credit card was declined, verifying the order would go out today, checking again that the order would go out today, i received this email from you:
Jonathan Taylor: Hello, My warehouse cannot find p/n A8L-11-11N1. The factory lead time is 03/19/2013. Please let me know if you would like to cancel or leave on backorder. Thanks, Mark Sabella
Jonathan Taylor: Do not charge my card, do not ship me anything.
Jonathan Taylor: Your company is one of the absolute worst I have dealt with in years.
Jonathan Taylor: I will never be back.
Jonathan Taylor: please verify that 100% of my order is canceled and nothing will ship and that I will not be charged anything.
OLC Rep: Just a moment while I pull it up please.
OLC Rep: It looks like every other part has already been picked up by UPS. I understand your frustration, however we did confirm an email was sent to you in regards to your credit card.
OLC Rep: It definitely happens every now and then that our warehouse goes to pull a part and they can not locate it. I sincerely apologize about that.
OLC Rep: Per Victoria, you confirmed the email went to your spam box as well.
Jonathan Taylor: No, i absolutely did not. That is a lie.
Jonathan Taylor: I said I checked my spam box, and nothing was there.
Jonathan Taylor: I also checked with my bank, who said nothign went through.
Jonathan Taylor: I will contest the credit card charge. I will also be posting on every site online what an awful service you offer.


onlinecomponents.com is banned and I'll never order from them again.

This company is completely wasted my time. Again, one of the worst I've dealt with in years. 

Avoid them like the plague. Mouser and Digikey are dependable and great to deal with.