Created
August 19, 2020 21:06
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freshdesk API ticket with custom field and attachment
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<?php | |
$api_key = esc_attr( get_option('freshdesk_tickets_api_key') ); | |
$password = "x"; | |
$yourdomain = "youdomain"; | |
$custom_fields = array("bio" => esc_attr($_REQUEST['bio']) ); | |
$ticket_payload = array( | |
'name' => esc_attr($_REQUEST['name']), | |
'email' => esc_attr($_REQUEST['email']), | |
'phone' => esc_attr($_REQUEST['phone']), | |
'subject' => esc_attr($_REQUEST['subject']), | |
'description' => esc_attr($_REQUEST['description']), | |
'custom_fields' => $custom_fields, | |
'priority' => 2, | |
'status' => 2, | |
'type' => 'Question' | |
); | |
# Attachment details: //product_img contains the local image url | |
$file1 = new FileDetail($_REQUEST['product_img'], "image/png", end(explode('/',$_REQUEST['product_img']))); | |
## Code starts: | |
$data = ""; | |
$eol = "\r\n"; | |
$mime_boundary = md5(time()); | |
$data .= '--' . $mime_boundary . $eol; | |
$data .= 'Content-Disposition: form-data; name="name"' . $eol . $eol; | |
$data .= $ticket_payload['name'] . $eol; | |
$data .= '--' . $mime_boundary . $eol; | |
$data .= 'Content-Disposition: form-data; name="email"' . $eol . $eol; | |
$data .= $ticket_payload['email'] . $eol; | |
$data .= '--' . $mime_boundary . $eol; | |
$data .= 'Content-Disposition: form-data; name="phone"' . $eol . $eol; | |
$data .= $ticket_payload['phone'] . $eol; | |
$data .= '--' . $mime_boundary . $eol; | |
$data .= 'Content-Disposition: form-data; name="subject"' . $eol . $eol; | |
$data .= $ticket_payload['subject']. $eol; | |
$data .= '--' . $mime_boundary . $eol; | |
$data .= 'Content-Disposition: form-data; name="priority"' . $eol . $eol; | |
$data .= "2" . $eol; | |
// status should be a number | |
$data .= '--' . $mime_boundary . $eol; | |
$data .= 'Content-Disposition: form-data; name="status"' . $eol . $eol; | |
$data .= "2" . $eol; | |
$data .= '--' . $mime_boundary . $eol; | |
$data .= 'Content-Disposition: form-data; name="description"' . $eol . $eol; | |
$data .= $ticket_payload["description"] . $eol; | |
if(is_array($ticket_payload['custom_fields']) && count($ticket_payload['custom_fields']) >0 && array_key_exists('bio', $ticket_payload['custom_fields'])){ | |
$data .= '--' . $mime_boundary . $eol; | |
$data .= 'Content-Disposition: form-data; name="custom_fields[cf_brief_introduction]"' . $eol . $eol; | |
$data .= $_REQUEST["bio"] . $eol; | |
$data .= '--' . $mime_boundary . $eol; | |
$data .= 'Content-Disposition: form-data; name="type"' . $eol . $eol; | |
$data .= $ticket_payload["type"] . $eol; | |
$data .= '--' . $mime_boundary . $eol; | |
$data .= 'Content-Disposition: form-data; name="tags[]"' . $eol . $eol; | |
$data .= "Coaching" . $eol; | |
} | |
$data .= '--' . $mime_boundary . $eol; | |
$data .= 'Content-Disposition: form-data; name="attachments[]"; filename="' . $file1->name . '"' . $eol; | |
$data .= "Content-Type: $file1->contentType" . $eol . $eol; | |
$data .= file_get_contents($file1->path) . $eol; | |
$data .= "--" . $mime_boundary . "--" . $eol . $eol; | |
$header[] = "Content-type: multipart/form-data; boundary=" . $mime_boundary; | |
$url = "https://$yourdomain.freshdesk.com/api/v2/tickets"; | |
$ch = curl_init($url); | |
curl_setopt($ch, CURLOPT_POST, true); | |
curl_setopt($ch, CURLOPT_POSTFIELDS,$data); | |
curl_setopt($ch, CURLOPT_USERPWD, "$api_key:$password"); | |
curl_setopt($ch, CURLOPT_HTTPHEADER, $header); | |
curl_setopt($ch, CURLOPT_HEADER, true); | |
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true); | |
$server_output = curl_exec($ch); | |
$info = curl_getinfo($ch); | |
$header_size = curl_getinfo($ch, CURLINFO_HEADER_SIZE); | |
$headers = substr($server_output, 0, $header_size); | |
$response = substr($server_output, $header_size); | |
$message = ""; | |
$code = 0; | |
if($info['http_code'] == 201) { | |
if(isset($_REQUEST['bio']) && !empty($_REQUEST['bio'])){ | |
$message = esc_attr( get_option('coaching_form_submit_message') ); | |
} | |
else{ | |
$message = esc_attr( get_option('form_submit_message') ); | |
} | |
$code = 1; | |
} else { | |
if($info['http_code'] == 404) { | |
$message = "Error, HTTP Status Code : " . $info['http_code'] . "\n"; | |
$message .= "Headers are ".$headers; | |
$message .= "Response are ".$response; | |
} | |
} | |
curl_close($ch); | |
die(json_encode(array('message' => $message, "data"=>"fd_create_ticket", 'code' => $code))); |
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Improving on
https://github.com/freshworks/fresh-samples/blob/master/PHP/create_ticket_with_multiple_attachments.php