Agent workspace

Agent workspace.js

//Incident onLoad : KeywordSearch
function onLoad() {

	var env = typeof g_form.initialize === 'undefined' ? 'mobile' : 'desktop';
	if (env == 'desktop')
		return;

	var bs = "";//business_service
	var sf = "";//service_offering
	var short_desc = g_form.getValue("short_description"); 
	short_desc = short_desc.substring(0,80);

	g_form.getReference("business_service",function(s){
		bs = s.name || "";
		bs = bs.substring(0,35);

		g_form.getReference("service_offering",function(o){
			var sf = o.name || "";
			sf = sf.substring(0,35);

			var new_short_desc = "";
			if(short_desc.indexOf(bs) == -1){
				new_short_desc = short_desc+" "+bs;
			
			}else{
				new_short_desc = short_desc;
			}

			if(short_desc.indexOf(sf) == -1){
				new_short_desc = short_desc+" -- "+bs+" "+sf;
			}else{
				new_short_desc = short_desc;
			}

			if(new_short_desc != ""){
				g_form.setValue("short_description", new_short_desc);
				var desc = g_form.getValue("description");
			}
		});
	});
}


//Incident : OnChange In Agent VIPorSVIP
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
	
	//If the page isn't loading
	if (!isLoading) {
		//If the new value isn't blank
		if(newValue != '') {

			var env = typeof g_form.initialize === 'undefined' ? 'mobile' : 'desktop';
			if (env == 'desktop')
				return;

			g_form.clearMessages();
			g_form.getReference("u_affected_user", function(objUser){
				if(objUser.vip == "true" || objUser.vip == true ){
					g_form.showFieldMsg('u_affected_user','VIP','error',true);
				}else if(objUser.u_sensitive_vip == "true" || objUser.u_sensitive_vip == true ){
					g_form.showFieldMsg('u_affected_user','Sensitive VIP','error',true);
				}
			});	
		}
	}
}



//Incident : onLoad AgentVIPorSensitiveVIP
function onLoad() {

	var env = typeof g_form.initialize === 'undefined' ? 'mobile' : 'desktop';
	if (env == 'desktop')
		return;

	g_form.clearMessages();

	if(g_form.getValue("u_affected_user"))
		g_form.getReference("u_affected_user", function(objUser){
			if(objUser.vip == "true" || objUser.vip == true ){
				//g_form.showFieldMsg('u_affected_user','VIP','info',true);
				g_form.showFieldMsg('u_affected_user','VIP','error',true);
			}else if(objUser.u_sensitive_vip == "true" || objUser.u_sensitive_vip == true ){
				//g_form.showFieldMsg('u_affected_user','Sensitive VIP','info',true);
				g_form.showFieldMsg('u_affected_user','Sensitive VIP','error',true);
			}
		});

	if(g_form.getValue("caller_id"))
		g_form.getReference("caller_id", function(objUser){
			if(objUser.vip == "true" || objUser.vip == true ){
				//g_form.showFieldMsg('caller_id','VIP','info',true);
				g_form.showFieldMsg('caller_id','VIP','error',true);
			}else if(objUser.u_sensitive_vip == "true" || objUser.u_sensitive_vip == true ){
				//g_form.showFieldMsg('caller_id','Sensitive VIP','info',true);
					g_form.showFieldMsg('caller_id','Sensitive VIP','error',true);
			}
		});

}


//Incident : onChange In Agent VIPorSVIP for Caller
function onChange(control, oldValue, newValue, isLoading, isTemplate) {

	//If the page isn't loading
	if (!isLoading) {
		//If the new value isn't blank
		if(newValue != '') {

			var env = typeof g_form.initialize === 'undefined' ? 'mobile' : 'desktop';
			if (env == 'desktop')
				return;

			g_form.clearMessages();
			g_form.getReference("caller_id", function(objUser){
				if(objUser.vip == "true" || objUser.vip == true ){
					//g_form.showFieldMsg('caller_id','VIP','info',true);
						g_form.showFieldMsg('caller_id','VIP','error',true);
				}else if(objUser.u_sensitive_vip == "true" || objUser.u_sensitive_vip == true ){
					//g_form.showFieldMsg('caller_id','Sensitive VIP','info',true);
					g_form.showFieldMsg('caller_id','Sensitive VIP','error',true);
				}
			});
		}
	}
}