Chat with Adobe

chat_transcript.log

Did you know you can get answers to most of your Adobe-related questions at help.adobe.com? Find helpful video tutorials, tips for troubleshooting, and user guides for all our products. You can even get answers from members of our vibrant forums community. Visit help.adobe.com. Please hold for the next available agent.
info: You are now chatting with Aishwarya. 
Please don’t close the chat window or browser tab since it will end our chat session.
Aishwarya: Hello! Welcome to Adobe support.
Aishwarya: How are you Asher?
Asher Williams: Did you see my question?
Aishwarya: Yes, as I have understood you want to know about the amount that were charged to your account. Right?
Asher Williams: I want to know if you (1) are charging me monthly or annually
Aishwarya: Okay.
Aishwarya: Please allow me 1-2 minutes to review your account details.
Aishwarya: Meanwhile, may I have your phone number for documentation?
Asher Williams: Why?
Aishwarya: For updating it in your account.
Asher Williams: No, thank you.
Aishwarya: Okay.
Aishwarya: Asher, the charges $15.89 are monthly charges.
Asher Williams: Ok, that's ridiculously expensive. Thanks for letting me know. I'll be rescinding my account soon. Thank you for your help!
Asher Williams: How do I stop the subscription?
Aishwarya: Welcome.
Aishwarya: I hope I was of some help to you in providing the information.
Aishwarya: Do you want to stop or cancel the subscription?
Asher Williams: I want to cancel the subscription immediately.
Aishwarya: Okay, for this I will have to transfer your chat to the concerned team who deals with this concern. 
Aishwarya: Please stay online.
Asher Williams: Ok, please do so.
info: Your chat transcript will be sent to will.fitzgerald@gmail.com at the end of your chat.
info: Please wait while we connect you to a representative.
info: You are now chatting with 'Swati'
Swati: Thank you for contacting Adobe membership services.
Asher Williams: Please, I want to immediately cancel my membership.
Asher Williams: "Acrobat Pro DC subscription (one-year)‎"
Swati: Okay.
Swati: I will help you with that.
Swati: May I know the reason why you wish to cancel?
Asher Williams: It is too expensive. Now, please help me to cancel.
Swati: Sure I will help you.
Swati: Asher before we proceed further may I have your phone number to update on your profile?
Asher Williams: No thank you.
Swati: No problem.
Asher Williams: Please, the next action I would like is comfirmatino that you have cancelled my account.
Swati: Okay sure.
Swati: Please allow me a moment to review your account details.
Asher Williams: I am very unhappy now. Please cancel my subscription immediately. This should not take 30 minutes.
Swati: We appreciate your patience and regret the inconvenience due to the high wait time.
Swati: As I pull up your account I can see that you have Acrobat Pro DC subscription (one-year),correct?
Asher Williams: Damn it, yes. I told you that already. Please cancel that.
Swati: Asher as I can see that your subscription is under annual contract so I would suggest you to continue using it where in I can offer you 1 month free to complete the contract.
Asher Williams: CANCEL THE DAMN SUBSCRIPTION.
Swati: I can understand that Asher in that case I would like to offer the same by extending to 2 months free shich means we will not charge you for the next 2 months.
Asher Williams: CANCEL THE DAMN SUBSCRIPTION. 
Swati: Asher I can understand that but if you cancel the subscription now there will be a cancellation fee.
Asher Williams: NO THERE WILL BE NOT. CANCEL THE DAMN SUBSCRIPTION.
Swati: That is why I am offering you the free months however if you would like to continue then I can offer you the same by extending 3 months this this the best that I can do for you.
Asher Williams: CANCEL THE SUBSCRIPTION. DO I NEED TO CONTACT MY LAWYERS?
Swati: I really apologize for this.
Swati: Please stay connected while I go ahead and proceed with your request.
Swati: We appreciate your patience and regret the inconvenience due to the high wait time.
Swati: I have successfully cancelled your subscription and also waive off the cancellation fee as a one time exception.
Asher Williams: Please provide me with a cancelation number or some documentation so that I can prove to Adobe in the future that you took this action.
Swati: I have done everything from my end.
Swati: Yes sure I can provide you the case number-0222682295
Asher Williams: Thank you. I think we are done.
Swati: You are welcome.
Swati: I hope I am able to resolve your issue.
Asher Williams: Yes, please tell your superiors that (although you were great), I will never again purchase an Adobe product or service, and I will recommend that others do the same.
Swati: I really apologize for the inconvenience Asher.
Asher Williams: I am closing the chat now. Thank you.
Swati: You are welcome.