gistfile1.txt

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members.  Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.   

 

This position can sit at any Jack Henry location or Remotely in the US.  

 

The Jack Henry Office of the CTO is looking for a Senior Staff Site Reliability Engineer (SRE) to drive reliability and resiliency practices across multiple delivery teams, products, and services.  We do this through cross-team engagement, managing incidents, and promoting reliability and resiliency practices across the organization.  As an SRE you will help set expectations around availability, correctness, and performance while building and sharing expertise with the organization.  Jack Henry’s teams own all their code from creation to production, so you will not run it for them.  You will be helping the engineering teams understand the reliability contexts in which their services are in. This role will fit well for someone with a passion for working collaboratively to solve issues across teams and domains while having a bit of variety across the work.  

 

Our Work:  

Own the reliability roadmap leading large scale change initiatives towards more reliable and resilient systems. 

Improve our incident response and post-incident reviews helping form a plan for preventative measures, improvement, and learning. 

Proactively find sources of instability, assess, and mitigate risks within our systems. 

Improve Jack Henry services’ availability, reliability, and observability to reduce downtime and toil.   

Provide guidance and assistance to other teams on managing the availability and performance of mission-critical services.  

Operationalize learnings by collaborating across teams and domains to spread knowledge. 

 

What you will need to have: 

Minimum of 10 years of experience developing software 

Curiosity about how complex sociotechnical systems operate when failure is inevitable. 

Experience with cloud platforms (i.e., Google Cloud Platform, AWS, Azure) running Kubernetes and microservices architecture. 

Experience designing, analyzing, and troubleshooting large-scale distributed systems. 

Able to travel 5% for internal meetings, workshops, and/or training. 

Bonuses:  

Systematic problem-solving approach with excellent writing and presentation skills 

Development experience with Node.js, Go, Scala, or C#.   

Experience with Postgres, Google Cloud offerings, Kafka, or Istio. 

 

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.   

Why Jack Henry? 

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.  

 

Jack Henry, Inc. is annually recognized as one of the best tech companies to work for in the U.S. by Forbes and other local sources! If you are ready to join an organization that is helping drive the future of fintech for small to midsize banks and credit unions and a team that supports and promotes diversity in thought, intellectual curiosity, problem-solving, and openness we are ready to talk to you. 

 

 

 

Culture of Commitment  

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.   

 

Equal Employment Opportunity 

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. 

 

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.