live.jsonl

[{"conversation_id": 10001, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi! Welcome to Star cable customer care. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need a new internet data connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's great! I'll definitely help you with your query. May I know the name of your city and its zip code, please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai 625106"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Thank you for the details! We have 1 GB, 5 GB and 10 GB internet data plans for you. Which data plan would you like to choose?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 gb data plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! The monthly cost of 10 GB internet data plan is $250 including all the taxes. Since you are our new customer, we would like to offer you a discount of 10% on your bill for the first 2 months of your subscription. Would you like to confirm your subscription for the 10 GB internet data plan?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "confirm that"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for your positive response! I've forwarded your subscription request for the 10 GB internet data plan. You will be receiving a confirmation message regarding the same within 2-4 hours and soon thereafter your service will get activated. We hope you enjoy our service. Will there be anything else I could do for you?\n"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nice thank you so much"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "noothing else"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thanks for your service"}]}, {"conversation_id": 10002, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning! You've reached Net link Media/Cable Services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need to my ongoing promotions"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Absolutely! I'd be glad to help you with that. Could you please help me with your full name and your account number?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "my full name is sam"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "and my account number is 9601254874"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Lovely! May I also know the last 4 digits of your SSN number?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "my last 4 digits of your SSN number is 8012"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Wonderful! Thank you for that Mr.Sam. Could you please allow me a moment, while I get the best plans?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "okay"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "May I know, which of them would you prefer?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want premium cable prefered"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a nice choice. However, I'd suggest you to go with the platinum cable connection as the number of channels and the discount rate is much more compared to premium. Would you still go for premium cable?"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "premium ($75 per month - 75 channels)"}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! I'll confirm your new platinum cable connection and our executives will reach you within 2-3 days. Is there anything else that I may help you with?"}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thanks for your information"}]}, {"conversation_id": 10003, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Thank you for contacting media cable services. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need new data plan"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I will definitely help you out in this regards. But first I would require your city name and zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "melur ,madurai 625106"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! So for the data (internet) packages we have (1 GB, 5 GB, 10 GB) which cost $5, $10 and $20 respectively. Now could you please go ahead and choose a package according to your usage please?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": " i prefer 5 gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! So do I go ahead and confirm the plan and register your account with us?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Are we still connected?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing else thank you"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "are we connected"}]}, {"conversation_id": 10004, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning. Welcome to LMT cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I'll help you with that. May I know the name of your city please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Lemont, IL 60439\n"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Could you please help me with the plan that you'd choose in 1 GB, 5 GB and 10 GB?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll confirm the plan of 1 GB for cable services to you. Is there anything else that I may help you with?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! Thank you for reaching out to us. Have a nice day. Bye."}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "byee"}]}, {"conversation_id": 10005, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase internet"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Indeed! The second best plan. May I know your city name and it's zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "delhi and 214781"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you. Could you please share the data plan you're willing to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 gb data plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! The activation of the same shall happen within 24 hours. Anything else I may help you with?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing else"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for having a live chat. Please leave your valuable feedback at 386964924. Good bye!"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thank you have a wonderful day goodbye!"}]}, {"conversation_id": 10006, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Good Evening!"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Thank you for contacting media cable services. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I would like to inform that i need to purchase a Internet service."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I will definitely help you out in this regards. But first I would require your city name and zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "City: Menath,,ZIP:37152."}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! So for the internet packages we have (1 GB, 5 GB, 10 GB) which cost $5, $10 and $20 respectively. Now could you please go ahead and choose a package according to your usage please?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I would like to buy 1GB data plan."}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! So do I go ahead and confirm the plan and register your account with us?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Kindly confirm the data plan."}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright I have now confirmed the package for you and also created an account on your name. Our associate would visit your house shortly and help you with the service installation. Is there anything else I could help you with for today?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Yes all information very clear."}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Have a great day, hope to assist you again. Goodbye!"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "With Pleasure! Have a nice day!"}]}, {"conversation_id": 10007, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good evening, Fast net cable services. How may I assist you today?\n"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "like to purchase cable servi"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Absolutely, I'll be glad to help you in this, may I please know your city and it's zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "melur"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "548765"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! May I please know which data service plan would you like to purchase?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "We offer 1 GB, 5 GB and 10 GB plan, coating you 20$, 40$ and 60$ respectively. Which one would you like?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB "}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Please allow me a moment to proceed further."}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sorry to keep you waiting, I've initiated your request and have signed you up for the services. Welcome aboard and enjoy the services, anything else I may help you with?"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Thanks for choosing our services, it was great assisting you. Have a nice day, goodbye."}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "goodbye"}]}, {"conversation_id": 10008, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi riley"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! good morning! You're connected to Annabelle cable customer service. How may I help you today?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes,i want new internet connection"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "We are delighted to serve you. May I know your city name and zip code please?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "city name chennai and my zip code is 600007"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for helping me with your details. At present, we have three data plans, they are 1 GB, 5 GB and 10 GB. which one you'd like to buy?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i like to 10 gb plan."}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for confirming, Good news! I've booked your cable connection. Forthwith after this chat, my technical team will get in touch with you and they'll assist you further. In case you don't get any call, please get back to us anytime."}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "confirm"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Would there be anything else I may help you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10009, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning! You've reached Net link Media/Cable Services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Definitely! I'll be happy to help you in this regard. Could you please help me with the city name and it's zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "my city name mumbai and zip code 741852"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! May I also know if you need a 1 GB, 5 GB, 10 GB plan for your service?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's amazing! Thank you for the response. Allow me a minute or two, I'll get back to you with the confirmation."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "okay"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good news! I've confirmed your 5 GB cable service with Net link and our executives will reach you within 2-3 days for the installation. And, I've also created an account of yours with us, for any further queries on plans or services you can check on our website i.e www.netlink.com."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "okay"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Let me know if there would be anything more I could do for you."}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothanks"}]}, {"conversation_id": 10010, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! Good morning! I hope you're having a good day. How may I help you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE INTERNET"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Definitely! You've contacted the right place. We are pleased to have you. May I know your city name and zip code please? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "goa 147852"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for sharing your details, at present we have three data plans which are: 1 GB, 5 GB and 10 GB. which one you'd like to purchase? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! I'd like to inform you that price that we're going to charge, which is $25.40 for 10 GB of data plan. I hope that is okay? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! I've shared your details with my team, To create your new account we'll require your other details as well for verification purpose for this you'll receive a phone call and our customer associate will assist you. I'm positive that within 24 hours your service will get activated. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Would there be anything else I may help you with? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing else"}]}, {"conversation_id": 10011, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning! You've reached Net link Media/Cable Services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to  new cable"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! Thank you for choosing Net Link for your new cable or media connection, we best providers for any cable and medial with the best plans for our customer. And, I'd be glad to help you get one. May I know your city name and it's zip code? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "89455"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Could you also please help me with the type of plan you need, the plans we provide are 1 GB, 5 GB, 10 GB?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 gb"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's amazing! Thank you for the response. Allow me a minute or two, I'll get back to you with the confirmation.\n"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Congratulations! Your new 10 GB cable  connection is confirmed were our executives will reach you within 2-3 days for the installation. You are now a part of Net Link cable/media services, and I've also created an account of your with us, for any further queries you can look up to our website i.e www.netlink.com. "}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": " ok thanks"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome! Let me know if there would be anything more I could do for you."}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10012, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning, You've contacted D-link services. How may I assist you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to new cable service"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Definitely!! I'd love to help you out, Thanks for reaching out to us. We are at your service. May I know your city name and zip code please? "}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "chicago 45213"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks you for helping me with your details. we have variety of data plans available for you, They are 1 GB, 5 GB and 10 GB. which one you'd like to purchase? "}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright!! Just to confirm, The fare for 5 GB data plan is $14.60 per month. Would that be okay? "}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for your confirmation. I've initiated your request, Forthwith this chat my team will get in touch with you and they'll proceed with the installation process and I can assure you that within 24 hours your service will get activated and you'll be able to avail it. "}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome! Thanks for baring my questions. Is there anything else I may help you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10013, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI, I WANT TO PURCHASE INTERNET"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I will help you in getting that done today. To process your request I will need your city's name and it's zip code please.\u00a0 "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "GOA 417896"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! May I also know if your need the 1 GB, 5 GB, 10 GB for your services?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's amazing! Thank you for the response. Allow me a minute or two, I'll get back to you with the confirmation."}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! I've confirmed your 10 GB internet connection with Net Link services. Our executives will reach you within 48hrs for the installation. Would there be anything else that I may help you with?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE"}]}, {"conversation_id": 10014, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hello"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning, You've contacted D-link services. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I would like to sign up Internet service. Can you help me with that?"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Absolutely! Thanks for showing your interest in D-link services, We are delighted that you chose us. To locate you, I'll need your city name and zip code? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "My city is Washington and zip code is 98101"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for sharing your details. Currently we have three data plans, they are 1 GB, 5 GB and 10 GB. which one you'd like to purchase? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I would like to purchase 10 GB data plan."}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome pick! You get 10 GB data plan only for $25.40 per month. Would that be okay? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Okay. Please confirm that plan."}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for confirming, Good news! I've booked your cable connection. Forthwith after this chat, my technical team will get in touch with you and they'll assist you further. In case you don't get any call, please get back to us anytime. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thank you for your help, Sam."}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "You are really helpful."}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "My pleasure! I'm glad. Thanks for being so patient. I'll be happy if I could be of any more help for you today? "}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "No more help. That's enough. Thank you for asking."}]}, {"conversation_id": 10015, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good Morning, Welcome to media cable services, How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "you want to purchase new cable"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Do you want to purchase a new service for yourself?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I will surely help you out in this regards, Could you please provide the details of your city name and it's zip code as well?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "newdelhi"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "76765"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Now would you please let me know which kind of service would you like to purchase  (cable, internet, phone)"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "cable"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Now could you please choose a data plan for yourself so that we could go ahead with the service activation. We provide (1GB, 5 GB, 10 GB) so would you please go ahead choose a plan for yourself?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1GB"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! I have now created an account on your name and updated the details of your purchase, However you would be receiving a conformation message about the same in about an hour or two. We hope that you like our service and continue to use it frequently."}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Is there anything else I could help you out with for today?"}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10016, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello good morning! You're connected to Annabelle cable customer service. How may I help you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE INTERNET"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I'll be glad to assist you, could you please help me with your city name and the zip code?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "MUMBAI AND 460891"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Lastly, I'll also need the data plan that you wish to purchase? Currently, we have 1 GB for $25, 5 GB for $55 and 10 GB for $90 per month. Which one would you like to purchase?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Wow! That's a great choice! I've made a request for the same and our team will contact you for further process. I hope that will be helpful. Would there be anything else apart from this I may help you with?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK THANK YOU, NOTHING ELSE"}]}, {"conversation_id": 10017, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Good Evening!"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good evening, Welcome to media cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I would like to inform that i need to connect new phone service."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I will surely help you out with that, but before we go ahead with the procedure could you please help me with your city name and it's zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "City: Nangale. ZIP:71908"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! since you've mentioned you would like to go ahead the phone service. We have three packages to offer, (1GB, 5 GB, 10 GB) which are $5, $10 and $20 respectively so could you please go ahead and choose a packages for yourself please?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I would like to purchase 10GB data plan."}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! I have now confirmed the 10 GB data plan on your name. However you would be receiving a conformation message about the same in an hour. Is there anything else I could help you with for today?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thanks for the information.I got all information about your side."}]}, {"conversation_id": 10018, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Thank you for connecting with Zoom services, how may I assist you? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want a cable connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll help you in getting a new cable connection. May I know in which city would you like to set up the cable connection and the zip code of that area? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "chennai600123 "}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'd like to inform you that in your city we are offering 1Gb data plan, 5Gb data plan and 10Gb data plan for your requested service. I kindly request you to choose any of the one based on your preferences. "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a good choice! I'd like to inform you that your requested service will be installed and activated in the next 24 hours. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Okay! Would there be anything else I may assist you with? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing"}]}, {"conversation_id": 10019, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning! You've reached Net link Media/Cable Services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need a new internet data service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! Thank you for choosing Net Link for you new cable services, I'd be glad to help you get the best services with the plans. Could you please help me with the city name and it's zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai-625104"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! May I also know if you need  the 1 GB, 5 GB, 10 GB plan for your service?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's amazing! Thank you for the response. Could you please allow me a moment, I'll get back to you with the confirmation?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thank you"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! The 5 GB will be now activated and it will cost you $25 on monthly basis including all taxes.  Anything else that I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks "}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thanks for your service"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome! It was glad assisting you, we are always here to help you in any issues relating to cable/media. Have a nice day!"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye"}]}, {"conversation_id": 10020, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! You've reached AT&T. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "how to going survey "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'm sorry, I'm unable to understand your query. Could you elaborate? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "sorry how to get internet service"}]}, {"conversation_id": 10021, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi! Welcome to Dll Cable company. May I know your query please?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need a new cable service connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! May I know the city and it's zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "my city name is madurai my zip code 625 002"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely, would you mind mentioning the data plan you'd like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I think there's a confusion. Please mention the plan you'd like to purcahse from 1Gb, 5GB and 10GB?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1Gb"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "The activation shall be done within 24 hours. Is there anything else I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10022, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! Welcome to Euro cable customer service. How may I help you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! Welcome to Euro cable customer service. How may I help you today?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "cancel my cable service"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Oh that's unfortunate to hear from our valuable customer. May I know why you want to cancel the service?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "slw netwrk"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I can't help you with that. I can only help you with bill increase issues. Kindly contact the right domain."}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "new service"}]}, {"conversation_id": 10023, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE INTERNET"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I will help you in getting that done today. To process your request I will need your city's name and it's zip code please.\u00a0 "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "CITY: TANJORE ZIP: 23255"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! May I also know if your need the 1 GB, 5 GB, 10 GB for your services?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 IS OK"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's amazing! Thank you for the response. Allow me a minute or two, I'll get back to you with the confirmation."}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! The 10 GB will be now activated and it will cost you $50 on monthly basis including all taxes. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Let me know if there would be anything more I could do for you."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO THANKS"}]}, {"conversation_id": 10024, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning. Welcome to LMT cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! I'd be glad to help you with that. Could you please help me with your city's name?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "dover 48975"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! May I know the plan that you'd opt among 1 GB, 5 GB and 10 GB please?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll sign you for the cable services of 5 GB plan. Is there anything else I might help you with?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "  no thanks"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Wonderful! I had a good time assisting you. Have a nice day. Bye."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok bye"}]}, {"conversation_id": 10025, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to D-Link customer care chat service. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE INTERNET"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I will help you in getting that done. May I know the name of the city and the zip code as well to process your request. "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "GOA 148563"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you. Which data plan are you interested to purchase. We have 1GB which costs $3, 5GB costs $5 and 10GB will cost you $7."}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you. The 5GB will cost you $5 including all taxes. I will activate the same for you. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Is there anything else that I may help you with? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE"}]}, {"conversation_id": 10026, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey! You're connected to Moon Cable Customer Service, how may I assist you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i like to cancel my service."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Let me check your account, may I know your name?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "lilly"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Could you also help me with your account ID?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "pollo54875"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "May I know the reason for the cancellation?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i bought new dish"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright, We're ranked number one in cable service corporations, We provide super fast service and our customer associates are always available 24*7 to assist you. I'm sure any other company won't be as competent as we are. We don't want you to leave us. We'll provide you $5 Off on your next month's bill but please give us a chance to give you the best service."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Thank you. Would there be anything else I may help you out?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": " no thanks"}]}, {"conversation_id": 10027, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Thank you for contacting media cable services. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I will definitely help you out in this regards. But first I would require your city name and zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai 48875"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! So for the cable packages we have (1 GB, 5 GB, 10 GB) which cost $5, $10 and $20 respectively. Now could you please go ahead and choose a package according to your usage please?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! So do I go ahead and confirm the plan and register your account with us?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright I have now confirmed the package for you and also created an account on your name. Our associate would visit your house shortly and help you with the service installation. Is there anything else I could help you with for today?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're Welcome! Have a great day, hope to assist you again. Goodbye!"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "good bye"}]}, {"conversation_id": 10028, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Thank you for connecting to the Zoom services! How may I assist you? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I NEED INTERNET CONNECTION"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll help you in signing up for a new internet service. May I know the name of your city and the zip code of your area? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NEW YORK CITY"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ZIP-14685"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! May I know which data plan would you like to choose, 1Gb data plan or 5Gb data plan or 10Gb data plan? "}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB PLAN"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a good choice! I'd like to inform you that your service request has been registered with us and our technical team will contact you in the next 24 hours to book an appointment for the installation of the service. "}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Would there be anything else I may assist you with? "}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO THANKS"}]}, {"conversation_id": 10029, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! Good morning. Welcome to LMT cable services. How may I assist you?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I'll help you with that. May I know the name of your city please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "60102\nAlgonquin, IL"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Could you please help me with the plan that you'd choose in 1 GB, 5 GB and 10 GB?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll sign you for the cable services of 5 GB plan. Is there anything else I might help you with?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Wonderful! Please feel free to reach out to us for further queries. Have an amazing day. Bye."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye"}]}, {"conversation_id": 10030, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hello"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning. Welcome to LMT cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i would like to purchase the internet connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! I'd be glad to help you with that. Could you please help me with your city's name?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "washington-20001"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Could you please provide the information regarding the plan you'd opt in 1 GB, 5 GB and 10 GB?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10gb data plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll confirm the plan of 10 GB for the internet service to you. Is there anything else that I may help you with?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! Thank you for reaching out to us. Have a nice day. Bye."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye"}]}, {"conversation_id": 10031, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "want to purchase new cable\n"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll be glad to help you with that, could you please help me with the name of the city and the zip code? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "melur 625102\n"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! For the cable service we have 1 GB, 5 GB and 10 GB data plans. May I know which data plan you'd like to purchase? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Thank you for all the details, please allow me a minute to proceed further, "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I really appreciate for your patience, we've made a note of your request and our executives will reach out to you for further details. Please give us 24 hours for the installation process. For further concerns you can visit our website, will that be fine with you?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Would there be anything else I may help you with? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10032, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want new cable service"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to AT&T Customer Service. How may I assist you today?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want new cable service"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Absolutely! I'll assist you with it. Can you share with me the city you're living and the zip code?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "29841"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "south carolina"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely, thank you. Could you tell me which data plan suits you the best?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "may i know which plans are available for me"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely! We have three data plans 1 GB, 5 GB and 10 GB. I suggest you go for the 10 GB plan as it is the best and the fastest. What do you say?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10gb"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's great! The plan is the fastest and the best only costing $200 a month. would you need anything else?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no bye"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I've successfully signed you up for this service. My team will reach out to you shortly and the plan will be activated in 24 hours. Would you need anything else?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks bye"}]}, {"conversation_id": 10033, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning, You've contacted D-link services. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to buy new cable "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Definitely! I'll book your connection right away. I'll need your details as per the procedure. May I know your city name and zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Houston, zip code 73301"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for sharing your details. Presently we have 1 GB, 5 GB and 10 GB data plans. Which one you'd like to choose?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'd like to inform you that, We'll charge $25.41 for 5 GB data plan and its valid till one month and to renew your plan, please type \"renew\" and send it 52414. Your plan gets activated for next month as well. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thanks for the information"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for your prompt reply. I've booked your connection. In a while you'll receive an email, you'll find username and OTP shared. Please download our app \"D-link services\". Kindly login and your service will get activated, you can start enjoying it.  "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Is there anything else I may help you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10034, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! Welcome to V-Fiber Cable/Media service, how may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want  to new internet service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "For sure! Could you please help me with the name of the city and the zip code please? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Tulsa\t and 74101"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for the information. For the internet service we have 1 GB, 5 GB and 10 GB data plans, may I know which data plan you'd like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1 gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I hope we are still connected? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": " Is there anything else I may help you with? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "goodbye"}]}, {"conversation_id": 10035, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning! You've reached sun feast media services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want a new cable service\n"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Certainly! Thanks for approaching Sun feast media services in this concern. We are glad to help you out. May I know your city name and zip code please? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "canada   562365\n"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! I've updated your information. May I know which data plan you'd like to choose? Currently, we have 1 GB, 5 GB and 10 GB data plan on sale. "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": " 10 GB "}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect choice! I'd like to inform you that, The 10 GB data plan would cost you $25.40 and it's valid for a month. Is that okay? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you!! I've shared your details with my team, shortly my team will connect with you and go ahead with the installation process which is remotely done. It will hassle-free for you, so you don't have to do anything. I am positive that within an hour your service will get activated. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I apologize! I didn't understand your last reply. "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I hope you're okay with the resolution? "}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok byee"}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Are we still connected? "}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 17, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I hope you're okay with the resolution?"}, {"turn_id": 18, "speaker_role": "Customer", "speaker_id": "2", "utterance": "tell me"}]}, {"conversation_id": 10036, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Thank you for contacting media cable services. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I need cable connection."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I will definitely help you out in this regards. But first I would require your city name and zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "My city name is Illinois and zip code is 60091."}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! So for the cable packages we have (1 GB, 5 GB, 10 GB) which cost $5, $10 and $20 respectively. Now could you please go ahead and choose a package according to your usage please?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I need 5 GB data plan."}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! So do I go ahead and confirm the plan and register your account with us?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright I have now confirmed the package for you and also created an account on your name. Our associate would visit your house shortly and help you with the service installation. Is there anything else I could help you with for today?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "No, Thanks."}]}, {"conversation_id": 10037, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HAI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Thank you for contacting media cable services. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": " like to purchase\n"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I will definitely help you out in this regards. But first I would require your city name and zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "564"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "56464"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Now we have three services, cable internet and phone. So which one would you like to install for yourself?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": " internet"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! So for the internet packages we have (1 GB, 5 GB, 10 GB) which cost $5, $10 and $20 respectively. Now could you please go ahead and choose a package according to your usage please?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 gb"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! So do I go ahead and confirm the plan and register your account with us?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright I have now confirmed the package for you and also created an account on your name. Our associate would visit your house shortly and help you with the service installation. Is there anything else I could help you with for today?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10038, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to AT&T! How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "my cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Absolutely! I'll do my best to help. Could you tell me which city you're from and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai 21457"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, thank you. We offer three data plans. 1 GB, 5 GB and 10 GB. The prices are $40, $50 and $70 per month respectively. I suggest you go for the 10 GB plan as it is the best. What do you say?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, the plan is the best. Would you have any queries?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, what is it please?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Okay. Would like me to confirm this plan for you?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, I've successfully signed you up for the service connection. My team will contact you soon and the connection will be made within the next 24 hours."}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'm glad I could help. Thank you for choosing AT&T. Have a wonderful day!"}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10039, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Thank you for contacting our customer service, how may I help you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase internet"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I will help you in getting that done. May I know the name of the city and it's zip code to process your request."}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "MUMBAI, 784544"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you. Which data plan are you interested in. We have 1GB that costs $3, 5GB costs $5 and 10GB costs $10. "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB PLAN I LIKE TO PURCHASE"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! The 5GB plan will cost you $5 including all charges. I will activate the same for you. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK SURE"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! Is there anything else I may help you with today? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE"}]}, {"conversation_id": 10040, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE INTERNET"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll be happy to help you with that, could you please help me with the name of the city and the zip code?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "LONDON 36523"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! For the internet service we have 1 GB, 5 GB and 10 GB data plans. May I know which data plan you'd like to choose? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10GB"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Please allow me  a moment while I get this done for you. "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for staying connected. We've made a note of your request, please give us 24 hours for the installation process. Our executives will reach out to you for further details, please feel free to visit our website www.actfibernet.com."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Would there be anything else I may help you with? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING"}]}, {"conversation_id": 10041, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi!"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning, You've contacted D-link services. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I like to sign up for your new service, Can you assist me?"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, which service would you like to purchase? We have cable service, internet service and phone service available. Which service would you prefer?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I like to purchase Cable Service."}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Could you please help me with your city name and the zip code?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Mexico City, 245812."}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for helping me with your details. As of now we are offering three data plans, 1 GB, 5 GB and 10 GB. Which one you'd like to buy?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I like to buy 5GB data plan."}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for confirming, Good news! I've booked your cable connection. Forthwith after this chat, my technical team will get in touch with you and they'll assist you further. In case you don't get any call, please get back to us anytime."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Okay!"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for being considerate. Would there be anything else I may help you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "May I know the price of the data plan?"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! As you've selected 5 GB data plan, it will cost you around $75 per month. I hope it is a pocket friendly offer. "}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Okay!"}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thankyou!"}]}, {"conversation_id": 10042, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! Good morning. Welcome to LMT cable services. How may I assist you?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": " like to purchase"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I apologize. Could you please specify the service that you'd like to purchase?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "internet"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! I'd be glad to help you with that. Could you please help me with your city's name?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "mumbai 78141"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! May I know the plan that you'd opt among 1 GB, 5 GB and 10 GB please?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": " 1 GB"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll confirm the plan of 1 GB for the internet service to you. Is there anything else that I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Wonderful! I had a good time assisting you. Have a nice day. Bye."}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye"}]}, {"conversation_id": 10043, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to new cable service"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. Could you please help me with your details like your city and zipcode? So that I can find the best plans available near you."}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "chicago 45897"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for the information. You said you need a cable plan. Which data plan would you like to purchase? We have 1GB, 5GB and 10GB data plans available. It's $25 for 1GB. $40 for 5GB and $60 for 10GB."}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect. Your request for the desired service has been raised and our agent will contact you for the installation at your convenient time."}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome. Is there anything else I could help you with?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10044, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to prodesk cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "purchase cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll help you with that. Could you please help me with the city name and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "melur"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "659847"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "thank you for sharing the details. We provide different services like cable, phone and internet with 1GB, 5GB and 10GB data plans. Which one would you like to purchase?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10GB "}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right! 10GB would cost you $15. Would you like to confirm the data plan?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "confirm"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for confirming! I've initiated the data plan for you. You would be receiving a confirmation message along with the payment link. Is there anything else I may help you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nbo thanks"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10045, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning. Welcome to LMT cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need cable connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! I'd be glad to help you with that. Could you please help me with your city's name?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "chennai 600045"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Could you please provide the information regarding the plan you'd opt in 1 GB, 5 GB and 10 GB?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll sign you for the cable services of 10 GB plan. Is there anything else I might help you with?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing"}]}, {"conversation_id": 10046, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! Good morning. Welcome to LMT cable services. How may I assist you?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "want to purchase new cable\n"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! I'd be glad to help you with that. Could you please help me with your city's name?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "melur 625101\n"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! May I know the plan that you'd opt among 1 GB, 5 GB and 10 GB please?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll sign you for the cable services of 5 GB plan. Is there anything else I might help you with?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! Thank you for reaching out to us. Have a nice day. Bye."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}]}, {"conversation_id": 10047, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hello"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning! You've reached Net link Media/Cable Services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi, I want to signup for a new internet service."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I will help you in getting that done today. To process your request I will need your city's name and it's zip code please.\u00a0 "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Austin 63344"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Could you also please help me with the type of plan you need, the plans we provide are 1 GB, 5 GB, 10 GB?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 Gb data plan."}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Thank you for that. Please allow me a minute or two, while I get this done for you."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Okay, Sure."}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! The 10 GB will be now activated and it will cost you $50 on monthly basis including all taxes. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Perfect! Thanks for your help."}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome! Is there anything else that I may help you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "that"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "That's all, thanks."}]}, {"conversation_id": 10048, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HAI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good Morning! You're talking to the customer executive. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT NEW CABLE SERVICE"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're at the right place! May I know your city and it's zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Arlington, MA 02474"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Please tell me your choice of plan between - 1GB, 5GB and 10GB"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Absolutely! 1GB costs you $5 per month. Would you like to know anything else?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "YES I LIKE"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! Anything else?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO THANKS"}]}, {"conversation_id": 10049, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HAI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello, good morning! How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "change my email address"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, please help me with your full name and the account number?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes sure my full name is john and the account number is 47903825910"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright John! I'd also require the last 4 digits of your SSN?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "4825"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! May I know what is the old email address that is been registered with us?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes ww001@e-mail.com"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "And may I know what is the new email address?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes sure that's my pleasure my new email address is jj001@e-mail.com"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks! I've update the new email address. Would there be anything else I may assist you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "your'e welcome no thanks for your wonderful help"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're always welcome! Have a great day ahead and please do reach out to us in case of any queries."}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "okay have great day good bye"}]}, {"conversation_id": 10050, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello and welcome to universal cable customer care service. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase internet"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll definitely help you with your query. To get the best deals for you, may I know your city and its zip code, please?\n"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "CHENNAI 654123"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Thank you for the details. We have 1 GB, 5 GB and 10 GB internet data plans. Which one would you like to purchase?\n"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! You will soon be subscribed to 10 GB internet data plan after you complete the subscription process. Do you have any query related to our data plans?\n"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Nice! I hope my assistance was helpful to you. Do you have any query related to our data plans?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! I've booked your subscription for 5 GB internet data plan. You will be receiving a confirmation message regarding the same within 24 hours. Thanks for choosing our service. For further queries, feel free to reach out to us. \n"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK "}]}, {"conversation_id": 10051, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI DREW"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Thank you for connecting with Zoom services, how may I assist you? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I NEED A INTERNET SERVICE"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll help you in getting a new internet connection. May I know in which city would you like to set up the internet connection and the zip code of that area? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "CITY - MIAMI "}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "PIN - 98745"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'd like to inform you that in your city we are offering 1Gb data plan, 5Gb data plan and 10Gb data plan for your requested service. I kindly request you to choose any of the one based on your preferences. "}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB DATA PLAN"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a great choice! I'd like to inform you that your service request has been registered with us and our technical team will contact you in the next 2 business days days to book an appointment for the installation of the service. "}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK THANK YOU"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome! Would there be anything else I may assist you with? "}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "BYE "}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "STILL WE CONNECTED ?"}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Thank you for reaching out to us, hope you'll have a great day ahead! "}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "BYE"}]}, {"conversation_id": 10052, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello and Good Morning! My name is Casey and I'm here to help you today."}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want a new internet connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I will help you in getting that done. May I know the name of your city with it's zip code to process the request. "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "New York 82558"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! May I know that which plan are you interested in. We have 1 GB, 5 GB and 10 GB which costs $1, $5 and $7 respectively. "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB "}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "It's the best plan. The same will cost you $7 on monthly basis. I will activate the same with you today. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Yeah sure "}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Anything else that I may help you with today? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "That's all thank you "}]}, {"conversation_id": 10053, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Thank you for contacting media cable services. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to new cable"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I will definitely help you out in this regards. But first I would require your city name and zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": " Phoenixe 76367 thru 56470"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! So for the cable packages we have (1 GB, 5 GB, 10 GB) which cost $5, $10 and $20 respectively. Now could you please go ahead and choose a package according to your usage please?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! So do I go ahead and confirm the plan and register your account with us?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "okay"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright I have now confirmed the package for you and also created an account on your name. Our associate would visit your house shortly and help you with the service installation. Is there anything else I could help you with for today?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're Welcome! Have a great day, hope to assist you again. Goodbye!"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "have a nice day bye"}]}, {"conversation_id": 10054, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning! You've reached Net link Media/Cable Services. How may I help you?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want a internet service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I apologize. I'll be unable to help you in this regard.  However, I could help you change your services or changing account information."}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Could you please help me with your query?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "oh sorry"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's alright! May I know you query please?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT NEW CABLE"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "My sincere apologies. I'll be unable to help you in this regard. However, you could visit our website i.e www.netlink.com and report this particular query in the query box that is on the left-hand side of the page. Would that be okay?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! May I confirm if all your questions have been answered for the day?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "YES"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for visiting us, wish to serve you again. Have a great day!"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK BYE"}]}, {"conversation_id": 10055, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for choosing us, I\u2019ll be glad to assist you further. Could you please help me with the name of the city you\u2019d want to setup the connection? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai 15480"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! The services we provide are cable connection, internet services and the phone connection. The plans we offer are 1 GB, 5 GB, 10 GB and the prices are $5, $25 and $50 respectively."}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's awesome! Thank you for the details, please allow me a minute while I get this done for you. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good news! I've confirmed your 5 GB cable service and our executives will reach you within 2-3 days for the installation. And, I've also created an account of yours with us, for any further queries on plans or services you can check on our website i.e www.cablemedia.com. Would there be anything else I could help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "My pleasure! It's a pleasure assisting you, thank you for reaching out to us. Have an awesome day ahead!"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye"}]}, {"conversation_id": 10056, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HII"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning! You've reached Net link Media/Cable Services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I NEED TO NEW INTERNET SERVICE "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! Thank you for choosing Net Link for you new cable services, I'd be glad to help you get the best services with the plans. Could you please help me with the city name and it's zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "MUMBAI 600345"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! May I also know if you need  the 1 GB, 5 GB, 10 GB plan for your service?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB "}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Thank you for that. Please allow me a moment, while I get this done for you."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good news! I've confirmed your 10 GB internet service with Net link and our executives will reach you within 2-3 days for the installation. And, I've also created an account of yours with us, for any further queries on plans or services you can check on our website i.e www.netlink.com."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OKAY THANKS "}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome! Let me know if there would be anything more I could do for you."}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO THANKS "}]}, {"conversation_id": 10057, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi there! This is your Customer Executive speaking. May I know your query please?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right! Could you please tell me the city and it's zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "60068\nPark Ridge, IL"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. The plans available with us along with their costs are 1GB - $5, 5GB - $10 and 10GB - $25 per month, including taxes."}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Please note that this shall be activated within 2 hours. Is there anything else I may help you with?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}]}, {"conversation_id": 10058, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! How may I assist you?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "my cable bill keeps going up every month"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "No worries, I'll let you know the reason. May I know your name and the email address?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "anne"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "anne147@gmail.com"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Could you also help me out with the last 4 digits of your SSN?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1452"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Okay! Please allow me a moment while I go ahead and check with my sources. "}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for being patient. I'd like to inform you that the reason for the rise in your bill is due to the expiration of the contract which had a promotional rate. "}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to cancel my account"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I understand your concern but give us one chance and I'll personally ensure to get you a very reasonable rate for your service. "}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for understanding, would there be anything else I may assist you with?"}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10059, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to Aura cable services. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to purchase internet"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll help you with that. Could you please provide me the city and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "mumbai and 330165"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for sharing the details. We have different data plans like 5GB, 10GB, 1GB. Which one you would prefer?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right. 10GB costs you 1$. Would you like to confirm the data plan?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "confirm"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right. I've initiated a request for the 10GB data plan. You would be receiving a confirmation message regarding this along with the payment link. Is there anything else I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Nothing else, Thank you for your information. Have a nice day to chat with you. "}]}, {"conversation_id": 10060, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello good morning! You're connected to Annabelle cable customer service. How may I help you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "SIGN UP FOR NEW CONNECTION"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, which service would you like to purchase? We have cable service, internet service and phone service available. Which service would you prefer?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "INTERNET"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll be glad to assist you, could you please help me with your city name and the zip code?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "MALAYSIA 952645"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Lastly, I'll also need the data plan that you wish to purchase? Currently, we have 1 GB for $25, 5 GB for $55 and 10 GB for $90 per month. Which one would you like to purchase?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a great choice! I've made a request for the same and our team will contact you for further process. I hope that will be helpful. Would there be anything else apart from this I may help you with?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHNG ELSE"}]}, {"conversation_id": 10061, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! This is Customer Executive speaking. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want new cable service "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Absolutely! Which plan would you prefer out of Internet, Cable and Phone?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "cable "}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Could you please confirm the city and it's zip code?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "my city name  mumbai and zip code 478569"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right! Could you please inform the GB your interested in purchasing?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Please note that the plan shall be activated within 24 hours from now and done online. Is there anything else I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10062, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi there! Welcome to Star cable customer care services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to know purchase internet service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! I'll definitely help you with your query. To get the best deals for you, may I know the name of your city and its zip code, please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Denver and 80201"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Thank you for the details! We have 1 GB, 5 GB and 10 GB internet data plans for you. Which one of these data plans, would you like to sign up for?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! The monthly charges of the 1 GB internet data package is $100 including all the taxes. Since you are our new customer, we would like to offer you a discount of 10% on your bills for the first 2 months. Would you like to confirm your subscription for the 1 GB internet data package?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you so much for your response! I've forwarded your subscription request for the 1 GB internet data package. You will be receiving a confirmation message regarding the same within 2-4 hours. We hope you enjoy our service. Will there be anything else I could help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Have a wonderful day ahead and take care. Goodbye"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "goodbye"}]}, {"conversation_id": 10063, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello and welcome to universal cable customer care service. How may I help you today?\n"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase internet"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll definitely help you with your query. To get the best deals for you, may I know your city and its zip code, please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "DELHI 678790"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Thank you for the details. We have 1 GB, 5 GB and 10 GB internet data plans. Which one would you like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! You will soon be subscribed to 10 GB cable data plan after you complete the subscription process. Do you have any query related to our data plans?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Do you have any query related to your selected data plan?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10GB"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Yeah sure! Do you want to know anything about 10 GB internet data plan?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Have a great day ahead and take care. Goodbye :)"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}]}, {"conversation_id": 10064, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi! Welcome to Verizon cable service customer care. You are now connected to Casey and I'm here to help you today. "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want a cable connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! Please help me with your name of the city and it's zip code to process your request. "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "chennai 600025"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Which data plan would you like to go for? We have 1 GB, 5 GB and 10 GB which costs you $3, $5 and $7. "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! 5 Gb is one of the best plans that we provide to our customers. 5 GB will cost $5. including all the taxes. I will confirm the same for you. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Is there anything else that I may help you with? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}]}, {"conversation_id": 10065, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hello"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to Zoom services, how may I assist you? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Could you please help me to purchase new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll surely help you in purchasing a new cable connection. May I know in which city do you reside and the zip code of your area? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Austin 90001"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a lovely place! I'd like to inform you that in your city and area we offer 1Gb data plan, 5Gb data plan and 10Gb data plan for the cable service. May I know which one would you select? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I may need 10GB data plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a great choice! As you'll be having access to the whole data and the quality of 10Gb data plan is amazing. But I'd also want to inform you that the 10Gb data plan for cable service would cost you $20 per month, would you want me to confirm the service? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes please confirm"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I'd like to inform you that I've successfully confirmed your service request which will be installed and activated in the next 2 business days. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "THanks for your support. "}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Good Bye"}]}, {"conversation_id": 10066, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE INTERNET"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Definitely! I'd be glad to help you in this regard. Could you please help me with the city you live in and it's zip code?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "CITY COIMBATORE CODE:89632"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Could you also please help me with the type of plan you need, the plans we provide are 1 GB, 5 GB, 10 GB?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 IS GOOD"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's amazing! Thank you for the response. Allow me a minute or two, I'll get back to you with the confirmation."}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good news! I've confirmed your 5 GB internet service with Net link and our executives will reach you within 2-3 days for the installation. And, I've also created an account of yours with us, for any further queries on plans or services you can check on our website i.e www.netlink.com."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK NICE THANK YOU"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome! Would there be anything else that I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING"}]}, {"conversation_id": 10067, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HAI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! Good morning! I hope you're having a good day. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE NEW CABLE"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! We are delighted to serve you. Thank you for contacting us in this regards. May I know your city name and zip code please? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NEWYORK 10030"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Now, Lets proceed further. We have three data plans best suitable to fulfill your needs, Which are 1 GB, 5 GB and 10 GB. which one you'd like to go for? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great choice! I'd like to inform you that, The fare for 10 GB data plan is $12.60 and $5 would be charged for installation expense. Is that okay? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for confirming! I've opened your new account, One of our customer associate will contact you and they'll proceed with the installation procedure. After which your service will get activated. This might take 24 hours. So, please be patient. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Okay! Would there be anything else I may assist you with? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO THANKS"}]}, {"conversation_id": 10068, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HAI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning. Welcome to LMT cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE NEW CABLE SERVICE"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! I'd be glad to help you with that. Could you please help me with your city's name?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NEW YORK "}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10024"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Could you please provide the information regarding the plan you'd opt in 1 GB, 5 GB and 10 GB?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10GB"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll sign you for the cable services of 10 GB plan. Is there anything else I might help you with?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I hope all your queries are cleared?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}]}, {"conversation_id": 10069, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to prodesk cable services. How may I help you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE INTERNET"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll help you with that. Could you please provide me the city and the zip code?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "mannalai 63256"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll help you with that. Could you please provide me the city and the zip code?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "mannalai 63256"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for sharing the details. We have different data plans such as 1GB, 5GB and 10GB for services like phone, internet and cable. Which one would you like to purchase?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb is good"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! 5GB would cost you $10. Would you like to confirm the data plan?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes sure"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for confirming. I've initiated a request for the 5GB data plan for the internet service. You would receive a confirmation message along with the payment link. Is there anything else I may help you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thank you"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for choosing our services. I had a good time assisting you. Please feel free to reach out to us for further queries. Have a nice day!"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing"}]}, {"conversation_id": 10070, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": " like to purchase"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's great! To get the best deals for you, may I know the name of your city and its zip code, please?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "kambur 45821"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Thank you for the details. We provide cable, internet and phone services. Which one of these services, would you like to purchase?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": " internet  5gb"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! The monthly price of 5 GB internet data plan is $150 including all the taxes. Since you are our new customer, we would like to offer you a special discount of 10% on your bills for the first two months of your subscription. Would you like to confirm your subscription for the 5 GB internet data plan?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You are always welcome! I've forwarded your service activation request for the 5 GB internet data plan. You will be receiving a confirmation message regarding the same within 2-4 hours. We hope you enjoy our service. Will there be anything else I could help you with?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10071, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HIO"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello and Good Morning! Welcome to G-Link live chat service. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT A INTEREST CONNECTION "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Please share the name of your city and it's zip code so that I can check with the details and process your request. "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "TEXAS "}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "CODE-571425"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Which among these data plans are you interested in. We have 1 GB which costs $3, 5 GB will charge you $5 and 10 GB is for $ 7. "}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB "}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! The 10 GB plan is one of the best plans and it will cost you $7 including all taxes. I will activate the same for you right away. "}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "THANKS "}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Welcome! Is there anything else that I may help you with? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO"}]}, {"conversation_id": 10072, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to AT&T customer service. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "like to purchase cable service"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hello"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Absolutely! I'll do my best to help you in this regards. Could you share the city and the zip code?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "mumbai"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "754513"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely, which data plan would you like to purchase?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "cable service"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "surely, which data plan would you want to sign up for?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "We have three data plans 1 GB which is $90, 5 GB which will cost $150 and the 10 GB plan is for $200 a month. Which one would you like to sign up?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure;ly, the plan is for $150 a month. would you need any more information about this plan?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "would you want me to confirm this plan?"}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok confirm"}, {"turn_id": 17, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's great! I've successfully signed you up for the plan. My team will reach out to you shortly. Would you need anything else?\n"}, {"turn_id": 18, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10073, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to AT&T Customer Service. How may I help you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": " i want to purchase new cable"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely, I'll be glad to help you. Could you first share the city you're residing and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "canada"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "89567"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely, thank you. Which data plan would you want to subscribe to?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! The 5 GB plan is for $50 a month. would you have any queries regarding this plan?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Would you have any questions or would you want me to confirm?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely, I've registered you to the service successfully. My team will reach out to you and set up the connection within the next 24 hours. Would you need anything else?"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO THANKS"}]}, {"conversation_id": 10074, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Thanks for contacting Star cable customer service. How may I assist you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to purchase new cable"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Wow! Thanks for showing your interest with our company. We are at your service. May I know your city name and the zip code as well? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "canada"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "88567"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right, Thanks for providing your details with me. Just give me a moment I'll go ahead and help you the data plans we are offering currently. "}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great, I've checked with my resources. We have 1 GB, 5 GB and 10 GB plans on sale, which one you'd like to buy? "}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing, Guess what? we have discounts on 5 GB internet data plans, we are offering it at $18.00 only. It is valid till one month and it is renewed at 1st of every month. "}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for your prompt reply, I've requested my team, they'll create your new account and quite soon they'll get in touch with you and assist you further. "}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic, Would there be anything else I may help you with? "}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO THANKS"}, {"turn_id": 16, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Wonderful! Thanks for contacting us. We are always here to help you out. Have a pleasant day ahead. Good bye :) "}, {"turn_id": 17, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye"}]}, {"conversation_id": 10075, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning, Fast net cable services. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "iwant need to a cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Absolutely, I'll be glad to help you in this, may I please know your city and it's zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "95201"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "May I please know your city too?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "newyork"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! May I please know which data plan services would you like to purchase?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want 5GB"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! Please allow me a moment to proceed further."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "okay sir"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sorry to keep you waiting, I've initiated your request and have signed you up for the services. Welcome aboard and enjoy the services, anything else I may help you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing"}]}, {"conversation_id": 10076, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello. welcome to Tech Cable Services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "want to purchase new cable"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure please help me with your details i.e., your city and zipcode?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "melur"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "625103"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for the information. What service type would you like to purchase? Is it cable, internet or phone?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "cable"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Which Data plan would you like to purchase? We have 1GB, 5GB and 10GB data packages available with us."}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 gb"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's great choice. I've raised a request for your service. Our Agent will be contacting you soon for the installation. Is there anything else I could help you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10077, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI SIR I REQUEST YOU TO SIGN UP TO NEW CONNECTION"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for choosing us, I\u2019ll be glad to assist you further. Could you please help me with the name of the city you\u2019d want to setup the connection? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "MADURAI CITY ZIN CODE 625016"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! The services we provide are cable connection, internet services and the phone connection. The plans we offer are 1 GB, 5 GB, 10 GB and the prices are $5, $25 and $50 respectively."}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB DATA PLAN SIR"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I really appreciate for staying connected. Please give us 24 hours for the installation process, our executives will reach out to you for further details. If there's any concern please feel free to visit our website www.cablemedia.com. Will that be fine with you?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "THANK YOU SIR SURE I AM WAITING SIR"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're most welcome, is there anything else I could help you with? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE SIR"}]}, {"conversation_id": 10078, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HII"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello. Welcome to Zex cables. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I NEED TO  NEW CABLE CONNECT SERVICES "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. For us to check the availability of our services near you, kindly please help me with your city and zipcode."}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "CHENNAI 600017"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for sharing your details. What type of service would you like to purchase? Is it cable, internet or phone?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "CABLE "}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! Which data plan would you like to purchase? We have 1GB, 5 GB and 10 GB data plans available with us."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! That's a smart choice. I've raised your request for the service installation. Our agent will contact you soon. Is there anything else I could help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OKAY "}]}, {"conversation_id": 10079, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning! You've reached Net link Media/Cable Services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "\nI want new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Definitely! Thank you for choosing Net Link for your new cable or media connection, we best providers for any cable and medial with the best plans for our customer. And, I'd be glad to help you get one. May I know your city name and it's zip code? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "\n55311\nOsseo, MN"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Could you please let me know if you'd like to get a 1 GB, 5 GB, 10 GB plan for your service?  "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Thank you for the information. Could you please allow me for a moment, while I get this done for you?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Congratulations! Your new 5 GB cable  connection is confirmed were our executives will reach you within 2-3 days for the installation. You are now a part of Net Link cable/media services, and I've also created an account of your with us, for any further queries you can look up to our website i.e www.netlink.com. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok.fine"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Let me know if there would be anything more I could do for you."}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}]}, {"conversation_id": 10080, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning. Welcome to LMT cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "new internet service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I'll help you with that. May I know the name of your city please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "name manoj and city is chennai"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! May I know the zip code of Chennai please?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "zip code is 600005"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Could you please provide the information regarding the plan you'd opt in 1 GB, 5 GB and 10 GB?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10gb plan"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll confirm the plan of 10 GB for the internet service to you. Is there anything else that I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "confirm."}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": " no thanks "}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! Thank you for reaching out to us. Have a nice day. Bye."}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "have a nice day"}]}, {"conversation_id": 10081, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for choosing us, I\u2019ll be glad to assist you further. Could you please help me with the name of the city you\u2019d want to setup the connection? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Fort Lauderdale, FL 33308\n"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for the information. For the cable service we have 1 GB, 5 GB and 10 GB data plans, may I know which data plan you'd like to purchase? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Please allow me a moment while I get this done for you. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I really appreciate for staying connected. Please give us 24 hours for the installation process, our executives will reach out to you for further details. If there's any concern please feel free to visit our website www.cablemedia.com. Will there be anything else I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have a great day ahead!"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "byee"}]}, {"conversation_id": 10082, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HAI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE NEW CABLE SERVICE"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for choosing us, I\u2019ll be glad to assist you further. Could you please help me with the name of the city you\u2019d want to setup the connection? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "CALIFORNIA 90001"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for the information. For the cable service we have 1 GB, 5 GB and 10 GB data plans, may I know which data plan you'd like to purchase? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I really appreciate for staying connected. Please give us 24 hours for the installation process, our executives will reach out to you for further details. If there's any concern please feel free to visit our website www.cablemedia.com. Will there be anything else I may help you with?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO THANKS"}]}, {"conversation_id": 10083, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello, you're connected to Star cable customer service. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, I'll be glad to assist you. Could you please help me with the name of the city you reside in and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "35405\nTuscaloosa, AL"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for that! May I know which data plan would you like to purchase? We have 1 GB, 5 GB and 10 GB available as of now."}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1 GB, "}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! I'll make a confirmation request for you and our team will get in touch with you as soon as possible for further process. Would that be okay?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Would there be anything else apart from this, I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}]}, {"conversation_id": 10084, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I Wants to internet cable"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "For sure! Could you please help me with the name of the city and the zip code? \n"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "RILEY AND MUMBAI AND 265847"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "RILEY AND MUMBAI AND 265847"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! For the cable service we have 1 GB, 5 Gb and 10 GB data plans, may I know which data plan you'd like to purchase? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I really appreciate for staying connected. Our executives will reach out to you for further details, please allow us 2-3 business days for the installation. Will that be fine with you?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Would there be anything else I may help you with? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE"}]}, {"conversation_id": 10085, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hello.."}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! Good morning. Welcome to LMT cable services. How may I assist you?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want To details about internet plan..."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! I'd be glad to help you with that. Could you please help me with your city's name?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Texas..."}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Houston.."}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I apologize. Could you please confirm your city please?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Houston..."}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for the confirmation. May I know the zip code of Houston please?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "73301"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Could you please provide the information regarding the plan you'd opt in 1 GB, 5 GB and 10 GB?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want 5 GB"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll confirm the plan of 5 GB for the internet service to you. Is there anything else that I may help you with?"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Yes Conform thank you.."}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Of course! I hope all your queries are cleared?"}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Yes.."}, {"turn_id": 16, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! Thank you for reaching out to us. Have a nice day. Bye."}, {"turn_id": 17, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thank you..."}]}, {"conversation_id": 10086, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI,GOOD MORNING"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE NEW CABLE"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to AT&T customer service. Surely, I'll help you with it. Could you provide the city and the zip code?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "CHENNAI AND 917360"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely, thank you. Which data plan would you like to purchase?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10GB"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a great decision. The plan costs $200 a month and the first month is free. You can also get free installation. Would you like to confirm this plan?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "YES OK"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Please give me a minute to get this done for you."}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for staying connected. I've successfully signed you up for the plan. My team will reach out to you shortly. Would you need anything else?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Nothing else, Thank you for your information. Have a nice day to chat with you. "}]}, {"conversation_id": 10087, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello and welcome to Star cable customer care. How may I help you?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE INTERNET"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "awesome! I'll definitely help you with your query. To get the best deals for you, may I know the name of your city and its zip code, please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "pune 739568"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Thank you for the details! We have 1 GB, 5 GB and 10 GB internet data plans for you. Which one of these data plans, would you like to sign up for?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! The monthly charges for the 10 GB internet data plan is $250 including all the taxes. Since you are our new customer, we would like to offer you a discount of 10% on your bills for the first 3 months. Would you like to confirm your subscription request for the 10 GB internet data plan?\n"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you so much for your positive response! I've forwarded your subscription request for the 10 GB internet data plan. You will be receiving a confirmation message regarding the same within 2-4 hours. We hope you enjoy our service. Will there be anything else I could help you with?\n"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing else"}]}, {"conversation_id": 10088, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HAI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello, Good morning! You've reached D-link services. How may I assist you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I NEED CABLE CONNECTION"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Yes, I'll definitely help you out. Thanks for showing your interest in our services. To find your location I'll need your city name and zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "CITY : ALAPPUZHA"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ZIPCODE : 688001"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for helping me with your details. As of now there are three data plans namely, 1 GB, 5 GB and 10 GB. Which one you'd pick? "}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect choice!! This is the best selling data plan, We'll debit $25.60 every month from your account if you sign up for 10 GB. Is that okay?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO THANKS"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'm sorry. I didn't understand your reply?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "IT'S OKAY"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "We'll debit $25.60 every month from your account if you sign up for 10 GB. Is that okay?"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO THANKS"}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Okay. Would you like to cancel the connection? "}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "YES"}]}, {"conversation_id": 10089, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Can i please sign up for a new service? "}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll definitely help you with your query. To get the best deals for you, may I know the name of your city and its zip code, please?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Manitoba, 83764"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Thank you for the details. We provide cable, internet and phone services. Which one of these would you like to avail?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I'm looking for phone services"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! We have various data plans like 1 GB, 5 GB and 10 GB for you. Which one of these would you prefer?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! The tariff of 1 GB data plan is $2. Should I confirm your subscription for 1 GB data plan?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Sure , please do it"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! I have booked your subscription request for phone service of 1 GB data plan. You will be receiving a confirmation message regarding the same within 24 hours. We hope you enjoy our service. Will there be anything else I could help you with?\n"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thank you so much, nope"}]}, {"conversation_id": 10090, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to Aura cable services. How may I help you?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi Rory"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need a new cable service connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. I'll help you with this. Could you please help me with the city you live in and its zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "mumbai 448988"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for sharing the details. Could you please tell me the data plan you would like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GBplan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right. 5 GB data plan costs you 10$. Would you like to purchase it?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right. I'll initiate your request right away. You would be receiving a confirmation message along with payment link. Is there anything else I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no need"}]}, {"conversation_id": 10091, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good day! You're connected to D-link media services. How may I assist you today? "}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase internet"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely! I'd love to book your connection in D-link services. We are pleased to serve you. May I know your city name and zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "goa 769841"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for helping me with your details. We have three data plans on sale: 1 GB, 5 GB and 10 GB, which one you'd like to buy?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB data plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Just to confirm, The fare for 5 GB data plan is $25.20 per month, You'll have to text \"renew\" to 52141 to renew your plan for next month. Is that okay? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for your confirmation. I've escalated your request. Quite soon, My team will get in touch with you, They may ask for personal details, please cooperate and share the details and they'll proceed with installation. Within 24 hours your service activation. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thank you"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "My pleasure! Would there be anything else I may help you with? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing else"}]}, {"conversation_id": 10092, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hello"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi There! You're connected to Flash cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I would like some cable please"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll be glad to help you with this! May I know your city name and it's zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Iowa city 52243"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Okay! May I know the data plan you're willing to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10Gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Would you like the activation of the same within 24 hours?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Yes"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You've applied for the most demanded data plan and shall be activated within timelines."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thanks"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Please tell me if there's anything else I may help to with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "No that is all."}]}, {"conversation_id": 10093, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good Morning, Welcome to media cable services, How may I help you today"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i have to move new house so i want new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I apologize! I see that you are an existing customer already and I would like to let you know that your service is portable and can be installed again at your new house location. So if you're okay with it we could go ahead with the procedure for the same."}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "okay"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Could you please help me with your name and 16 digit account number?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5201496308906345"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I apologize! Could I please know your name as well?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Manik bhatsha"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you Manik! Now could I please know the address of your new house, so that we could go ahead with the procedure?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "61821\nChampaign, IL"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! I have now updated the details of your new city and our associate would visit your house and help you with the procedure further. However you would get a conformation regarding the same in an hour or two. Since you've been using the platinum cable service I have updated the same to your new location as well. "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Is there anything else I could help you out with for today?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}]}, {"conversation_id": 10094, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi Lindsay"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there. A good morning."}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase new Internet Service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. Could you please help me with your details like your city and zipcode? So that I can find the best plans available near you."}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "My city is Huntsville and zip code is 35801"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for the information. You said you need a internet plan. Which data plan would you like to purhcase? We have 1GB, 5GB and 10GB data plans available. It's $25 for 1GB. $40 for 5GB and $60 for 10GB."}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I Need 5 GB data plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect. Your request for the desired service has been raised and our agent will contact you for the installation at your convenient time."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Ok thanks for your help"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome. Is there anything else I could help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Nothing else thanks for your support"}]}, {"conversation_id": 10095, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! Welcome to V-Fiber cable/media services, how may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to a cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll be happy to help you with that, may I know the name of the city and the zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai 56458"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! For the cable service we have 1 GB, 5 GB and 10 GB data plans, may I know the which data plan you'd like to purchase? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for the information, please allow me a moment while I get this done for you. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I really appreciate for staying connected, we've made a note of your request. Please allow us 24 hours for the installation process, our executives will reach out to you for further details. If there's any other concerns please feel free to visit our website www.cablemedia.com. Will that be fine with you? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Is there anything else I may help you with? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no\\"}]}, {"conversation_id": 10096, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hai."}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello and welcome to Universal cable customer care services. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I need to sign up for new cable service.\n"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! We welcome you on being our new customer. To get the best offers on your deals, may I know the name of your city and its zip code, please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "City name: Orlando.\t"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "zip code:32827."}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Thank you for the details. We have 1 GB, 5 GB and 10 GB cable data plans for you. Which one of these data plans, would you like to purchase?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB data plan."}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! The monthly price of the 5 GB cable data plan is $250 including all the taxes. Since you are our new customer, we would like to offer you a special discount of 10% on your bills for the first two months of your subscription. Would you like to confirm your subscription for the 5 GB cable data plan?\n"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "sure. Please confirm the data plan for me."}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! I've forwarded your service activation request for the 5 GB cable data plan. You will be receiving a confirmation message regarding the same within 24 hours. We hope you enjoy our service. Will there be anything else I could help you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "okay."}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "No. Thank you so much for your help."}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You are always welcome! Thank you for choosing our service. For any query, please feel free to talk to us anytime on our toll free number. We are always here to help you."}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thank you."}]}, {"conversation_id": 10097, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Thank you for contacting our customer service, how may I help you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase internet"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's great! I will help you right away. Which city are you located at and what's the zip code of the city?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "DELHI, 895478"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you. Which data plan are you interested in. We have 1GB that costs $3, 5GB costs $5 and 10GB costs $10. "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10GB PLAN"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "The 10GB plan will cost you $7 with discount and all taxes. I will activate the same for you. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK SURE"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! Is there anything else I may help you with today? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE, THANK YOU"}]}, {"conversation_id": 10098, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello. Welcome to Tarro cables. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "like to purchase"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "What would you like?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": " internet"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. Could you please help me with your details like your city and zipcode? So that I can find the best plans available near you."}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai 32145"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for the information. You said you need a internet plan. Which data plan would you like to purchase? We have 1GB, 5GB and 10GB data plans available. It's $25 for 1GB. $40 for 5GB and $60 for 10GB."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1GB"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect. Your request for the desired service has been raised and our agent will contact you for the installation at your convenient time. Is there anything else I could help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10099, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi sir...i request you to signup for new connection..."}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "For sure! May I know the name of the city and the zip code? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "city name : madurai   zip code : 625013"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! As you know we provide cable service, internet service and phone service. May I know which service you'd want to purchase?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i lie to purchase internet service..."}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i like to purchase internet service"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! For the internet service we have 1 Gb, 5 Gb and 10 Gb. May I know which data plan you'd like to purchase? "}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i like to buy 10gb data plan..."}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for staying connected, our executives will reach out to you for further concerns. Please give us 2-3 business days for the installation. Will that be fine with you"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok sir...please confirm..."}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "For sure! Is there anything else I may help you with? "}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing else sir...."}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "It's a pleasure assisting you, thank you for reaching out to us. Have an awesome day ahead!"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "have a great day sir..."}]}, {"conversation_id": 10100, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi i need a phone connection"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Thank you for contacting media cable services. Sure! Before we help you purchase the service, could you please help me with your city name and zip code?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "chennai 600018"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! For the phone packages we have  (1GB, 5 GB, 10 GB) which are $5, $10 and $29 respectively. Could you now please go ahead and choose a package for yourself?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1 gb"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! I have created an account on your name and also updated the details about your plan as well. Our associate would visit you shortly and help you with the service installation. Now, Is there any other query you want me to help you with for today?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "how much is the plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sir like I mentioned already the 1 GB data package costs $5 per month inclusive of all the taxes and any data left will be carry forwarded to the next month. Is there anything else I could help you with for today?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing"}]}, {"conversation_id": 10101, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi Sam"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning! You've reached sun feast media services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I need new Internet connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! Thanks for contacting us in this regards. We are always at you service. May I know your city name and zip code please? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "dover 19901"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for sharing your details. We have three data plans available, which are as follows: 1 GB, 5 GB and 10 GB. which one you'd like to buy? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Just to confirm, the fare for 5 GB data plan would be $25.60 per month. Is that okay? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for confirming!! I've registered your request, Shortly you'll receive an email regarding this. Please fill the form and submit. I can assure you that within an hour your service will get activated. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "My pleasure! Would there be anything else I may assist you with? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing"}]}, {"conversation_id": 10102, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi! You've reached the customer executive of Fastnet Cable services, how may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase new caple service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll be happy to assist you get the connection, could you please let me know which city you belong to and its zip code?'"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Huntsville\t35801 "}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! May I please know which data plan would you like to purchase? We offer 1 Gb, 5 GB and 10 Gb plans."}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Please allow me a moment to proceed further."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sorry to keep you waiting, I've got a good news for you. I've signed you up for the services and soon you'll get a message for confirmation and payment link after that our executives will reach you to help for the installation. Anything else I may help you in?\n"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Nothing else"}]}, {"conversation_id": 10103, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! Good morning! I hope you're having a good day. How may I help you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE INTERNET "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely! Thank you for showing your interest in this regards. We are at your service. May I know your city name and zip code please? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "DELHI , 789746"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks a ton for helping me with your details. Presently, We have three data plans, which are as follows: 1 GB, 5 GB and 10 GB. which one you'd like to purchase? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Just to confirm, The outlay for the 5 GB data plan is $25.60 (including taxes) and it's valid for one month. I hope that is okay? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK,THANKYOU"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! Good news!! I've opened your new account. Quite soon, you'll receive your username and password, please visit our website and sign up. After which within an hour service will get activated."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Okay! Thank you for being patient and cooperative. Is there anything else I may help you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE "}]}, {"conversation_id": 10104, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning! You've reached Net link Media/Cable Services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i like to purchase anew internet connection service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! Thank you for choosing Net Link for you new cable services, I'd be glad to help you get the best services with the plans. Could you please help me with the city name and it's zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai 625108"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Additionally, I would like to ask that which data plan are you interested in. We have 1 GB that costs $5, 5 GB that costs $25 and 10 GB that costs $50 respectively.  "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 gb data plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's amazing! Thank you for the response. Could you please allow me a moment, I'll get back to you with the confirmation?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "please confirm that plan"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! I'd like to inform you that, I've confirmed your new 10 GB internet connection at your city and our executives will reach you within 2-3 days for the installation. Is there anything else that I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok fine, thank you so much"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome! It was glad assisting you, we are always here to help you in any issues relating to cable/media. Have a nice day!"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "goodbye"}]}, {"conversation_id": 10105, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi "}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello, good evening! You've been connected to Marigold cable customer service! How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want a new service "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, which service would you like to purchase? We have cable service, internet service and phone service available. Which service would you prefer?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Phone"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's great! I'll be glad to assist you with this regards. What type of cable service plan would you like to avail for your internet? We have 1 GB, 5 GB and 10 GB available as of now."}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Could you please help me with your city name and its zip code?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Toledo"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "11807"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for confirming, I've booked your cable connection. Forthwith after this chat, my technical team will get in touch with you and they'll assist you further. In case you don't get any call, please get back to us anytime."}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Okay "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thank you very much "}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for being considerate. Would there be anything else I may help you with?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Nothing else"}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Have a great day "}]}, {"conversation_id": 10106, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I am interested in purchasing new cable service.Can you help me?"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Of course! Thank you for choosing Net Link for your new internet connection, I'll be happy to help you get one. Could you please help me with the city you live in and it's zip code?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Tampa,florida 33603"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! Could you please confirm if you'd like to get a 1 GB, 5 GB, 10 GB connection?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10GB plan"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for the information. Allow me a minute or two, I'll get back to you with the resolution."}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Sure"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good news! I'd like to inform you that, I've confirmed you new 10 GB cable connection. Our executives will reach you within 48 hrs for the installation. Is there anything else that I may help you with?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "No.Thanks alot"}]}, {"conversation_id": 10107, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Thank you for connection to Zoom services! How may I help you out today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE INTERNET"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll be glad to help you in getting a new internet connection. May I know the name of your city and the zip code of your area? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "MUMBAI AND 462003"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Nice place! I'd like to inform you that in your city and area we provide 3 various data plans, which are 1Gb data plan, 5Gb data plan and 10Gb data plan. May I know which one would you prefer for the internet connection? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good choice! I'd like to inform you that your requested service will be installed and activated in the next 2 business days. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Would there be anything else I may assist you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE"}]}, {"conversation_id": 10108, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hello"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello, you're connected to Continental cable customer service. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": " i want to purchase new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'm glad you've shown interest in our cable services. I'll be glad to assist you with this regards. Could you please help me with the name of your city and the zip code too?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "canada"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "498456"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Which data plan would you like to purchase? We have 1 GB for $50, 5 GB for $75 and 10 GB for $125 for one month."}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB for $75"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! I've made a request for the installation of the services you wish to sign up for. Our team will shortly get in touch with you for further process."}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Would there be anything else I may help you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10109, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI SIR, I REQUEST YOU TO SIGN UP TO NEW CONNECTION SIR"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning! You've reached Net link Media/Cable Services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I LIKED TO CABLE CONNECTION SIR"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Definitely! I'd be glad to help you in this regard. May I know the name of the city you live in and it's zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "MADURAI CITY AND CODE NO 625020"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Could you also please help me with the plan you need for your service? The plans we offer are 1 GB, 5 GB, 10 GB and the prices are $5, $25 and $50 respectively."}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB PLAN SIR"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Thank you for that. Please allow me a moment, while I get this done for you."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK SIR"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! I've confirmed your 5 GB cable connection with Net Link services. Our executives will reach you within 48hrs for the installation. Would there be anything else that I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE SIR"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Wonderful! Thank you for reaching out to us, we are always here to help you in any issues relating to cable/media. Goodbye!"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "GOODBYE! THANK YOU SIR"}]}, {"conversation_id": 10110, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good evening, Fast net cable services. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I NEED A NEW CABLE CONNECTION"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! I'll be able to help you in this, may I please know your name?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Runolfsson "}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! May I please know the email address?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "manuel90@gmail.com "}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Could you please let me know your home address?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "19 BOSTON STREET, MA 2301"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! May I please know if you'll be available between 12 pm to 3 pm so that we could come for cable installation?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Which plan would you like me to activate for you, we offer basic, premium and platinum?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "PLATINUM "}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! lastly, please let me know your credit card number?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "6678 6665 4323"}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Please allow me a moment to process your request./"}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Ok"}, {"turn_id": 17, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! I've processed your request and soon you'll get the message of payment and also the time slot we will come at please make sure you are available. Anything else I may help you in?"}, {"turn_id": 18, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Nothing else, Thank you for your Booking. Have a nice day to chat with you. "}]}, {"conversation_id": 10111, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hello"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! good morning! You're connected to Annabelle cable customer service. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to sign up for a new service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, which service would you like to purchase? We have cable service, internet service and phone service available. Which service would you prefer?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i will prefer the phone service"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "We are delighted to serve you. May I know your city name and zip code please?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "city - patna , zip code - 526307"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for helping me with your details. At present, we have three data plans, they are 1 GB, 5 GB and 10 GB. which one you'd like to buy?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1gb data plan"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for confirming. I've created your new account and shared your details with my team, Quite soon, they'll contact you and proceed with the installation process. I'm positive that within two hours your service will get activated."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "may i know the price of this plan"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'd like to inform you that, the fare for 1 GB data plan for $25.40 per month. Is that okay?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yeah sure"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thanks riley"}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "My pleasure! Thanks for being patient and cooperative. Is there anything else I may assist you with? "}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing else riley"}]}, {"conversation_id": 10112, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi There! You're connected to Zip cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! May I know your city name and it's zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "06033\nGlastonbury, CT"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! May I know the data plan you're willing to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, I'll confirm this pack for you and this shall be activated within 2 hours. Anything else?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}]}, {"conversation_id": 10113, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! Good morning. Welcome to LMT cable services. How may I assist you?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want a new service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I'll help you with that. May I know the name of your city please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "California"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! May I know the zip code of California please?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10876"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Could you please provide the information regarding the plan you'd opt in 1 GB, 5 GB and 10 GB?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! May I know the service that you'd choose among cable, internet and phone please?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Internet"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll sign you for the internet services of 5 GB plan. Is there anything else I might help you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Nothing else"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thank you very much"}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Wonderful! I had a good time assisting you. Have a nice day. Bye."}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Have a great day "}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Good Bye"}]}, {"conversation_id": 10114, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good Morning. Welcome to media cable service, how may I help you out today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want a new service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I will surely help you out in this regards but before we go ahead with the procedure could I please have your city name and it's zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Dallas"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "12567"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Now could you please go ahead and choose a service from  (cable, internet, phone) so that we could go ahead and create an account for you and help you access your service."}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Internet"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Since you've mentioned you would like to go ahead with the internet service, we have three packages to offer since you are our new customer and they are (1GB, 5 GB, 10 GB) which are $5, $10 and $20 respectively. So now could you please go ahead and choose a package for yourself?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I have now confirmed the 5 GB data plan on your name and created an account for you. Our associate would visit your house and help you in the service installation. Is there anything else I could help you with for today?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing else"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thank you very much"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Have a great day"}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're Welcome! Have a good day, hope to assist you in the future as well. Goodbye!"}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Good Bye"}]}, {"conversation_id": 10115, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HAI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! Good morning. Welcome to LMT cable services. How may I assist you?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE NEW CABLE"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I'll help you with that. May I know the name of your city please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NEW YORK 10030"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Could you please provide the information regarding the plan you'd opt in 1 GB, 5 GB and 10 GB?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll confirm the plan of 5 GB for the cable service to you. Is there anything else that I may help you with?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO THANKS"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! Thank you for reaching out to us. Have a nice day. Bye.\\"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK BYE"}]}, {"conversation_id": 10116, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE INTERNET"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Thank you for connecting to the Zoom services! I'll help you in purchasing the internet service. May I know the name of your city and the zip code of your area? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "pune 000022"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! May I know which data plan would you like to choose, 1Gb data plan or 5Gb data plan or 10Gb data plan? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a good choice! I'd like to inform you that your service request has been registered with us and our technical will contact you in the next 24 hours to book an appointment for the installation of the service. "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Would there be anything else I may assist you with? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing else"}]}, {"conversation_id": 10117, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! Good morning! You've been connected to Cable Hub Customer Service. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! Thank you for giving us a chance to serve you. Could you please help me with your city name and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "11375\nForest Hills, NY"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Which data plan would you like to purchase? We have 1 GB, 5 GB, 10 GB available as of now. You can use the data plan according to your preferences."}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for confirming. You'll have to login to our website i.e. www.cablehub.com , to create a new account go to New customer> update details> payment. When this process is done, you'll get a service activation text message. Enjoy using your service."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "We are always here to serve you and help you with your concerns. I hope, I've helped you? Would that be all?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes .thank you"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for contacting our customer service, please feel free to contact us anytime for further queries. We are available 24 * 7 for our valuable customers. Have a great week ahead! Good bye!"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye"}]}, {"conversation_id": 10118, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! Welcome to V-Fiber net services, how may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to sing up to a new internet plan"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll surely help you with that, could you please let me know the name of the city and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Florida 34563"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! The services we provide are cable connection, internet services and the phone connection. The plans we offer are 1 GB, 5 GB, 10 GB and the prices are $5, $25 and $50 respectively."}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want the 10gb plan please"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for choosing the best plan, please give me a minute to proceed further. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good news! I've confirmed your 10 GB internet service with V-Fiber net and our executives will reach you within 2-3 days for the installation. And, I've also created an account of yours with us, for any further queries on plans or services you can check on our website i.e www.vfibernet.com. \n"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Great"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thank you"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Would there be anything else I may help you with? "}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "That's all "}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Bye"}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for choosing us, please feel free to reach you to us for further concerns. Have an awesome day ahead!"}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Bye"}]}, {"conversation_id": 10119, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi! Welcome to Star cable customer care. How may I help you?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi! I would like to sign up for a new service. "}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll definitely help you with your query. To proceed further, may I know the name of your city and its zip code, please?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "48021"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Eastpointe"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Thank you for the details! We provide cable, internet and phone services to our customers. Which one of these services, would you like to sign up for?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Cable!"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hello?"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Yes we are connected! We have 1 GB, 5 GB and 10 GB cable data plans for you. Which one of these, would you like to choose?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10GB"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hello?"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Yes we are connected! Sorry for the late response! The monthly charges for 10 GB cable data plan is $250 including all the taxes. Since you are our new customer, we would like to offer you a promotional discount of 10%. Would you like to confirm your subscription for the 10 GB cable data plan?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "That would make it what price?"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! The price after the discount will become $225."}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Sounds great!"}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'm glad you liked our data plan. So, shall I confirm your subscription request for the 10 GB cable data plan?"}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Yes please"}, {"turn_id": 17, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for your response! I've forwarded your subscription request for the 10 GB cable data plan. You will be receiving a confirmation message regarding the same within 2-4 hours. We hope you enjoy our service. Will there be anything else I could help you with?"}, {"turn_id": 18, "speaker_role": "Customer", "speaker_id": "2", "utterance": "That's all! Thanks for the help"}]}, {"conversation_id": 10120, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning. Welcome to LMT cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "like to purchase "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I apologize. Could you please specify the service that you'd like to purchase?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": " phone"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I'll help you with that. May I know the name of your city please?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! May I know the zip code of Madurai please?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "98745"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Could you please provide the information regarding the plan you'd opt in 1 GB, 5 GB and 10 GB?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": " 5 GB "}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll sign you for the phone services of 5 GB plan. Is there anything else I might help you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye"}]}, {"conversation_id": 10121, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! Welcome to Cable Muqabla! How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to purchase new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Indeed, the best plan we offer. Could you please help me with the city and it's zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "canada"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "15464"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks! May I know the data pack you're willing to purchase?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! The activation shall be done. Anything else I may help you with?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10122, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello good morning! You're connected to Annabelle cable customer service. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll be glad to assist you, could you please help me with your city name and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai 45879"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll also need the data plan that you wish to purchase? Currently, we have 1 GB for $25, 5 GB for $55 and 10 GB for $90 per month. Which one would you like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I've made a request for the same and our team will contact you for further process. I hope that will be helpful."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Would there be anything else apart from this, I may assist you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10123, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! Somvaar Media/Cable Services welcomes you. This is the customer executive speaking."}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to purchase new cable"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll be glad to help you with that. May I know your city and it's zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "melur"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "625112"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! What type of data plan would you like to purchase?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 gb"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Could you please mention the date for installation?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "oct 5"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. My team shall get in touch with you soon. Is there anything else I may help you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10124, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi lindsay"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello. Welcome to Tarro cables. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need  a new cable service connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. Could you please help me with your details like your city and zipcode? So that I can find the best plans available near you."}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "delhi 787878"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for sharing your details. What service type would you like to purchase? Is it cable. internet or phone?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "internet"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Which data plan would you like to purhcase? We have 1GB, 5GB and 10GB data plans available. It's $25 for 1GB. $40 for 5GB and $60 for 10GB."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB plan"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. Your request for the desired service has been raised and our agent will contact you for the installation at your convenient time."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Is there anything else I could help you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no need"}]}, {"conversation_id": 10125, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to open an account in cable services."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for choosing us, I\u2019ll be glad to assist you further. Could you please help me with the name of the city you\u2019d want to setup the connection? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Ooty 66590"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for the information. For the cable  service we have 1 GB, 5 GB and 10 GB data plans, may I know which data plan you'd like to purchase? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I really appreciate for staying connected. Please give us 24 hours for the installation process, our executives will reach out to you for further details. If there's any concern please feel free to visit our website www.cablemedia.com. Will there be anything else I may help you with?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Wat is the price?"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "The price of 5 Gb data plan is $20. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Ok"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I hope all your queries for today have been answered. "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}]}, {"conversation_id": 10126, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! Welcome to Inflamites Fiber cable/ Media services, how may I help you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT A NEW CABLE SERVICE"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll surely help you in this regards, could you please help me with the name of the city you'd want to set up the cable? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "MADURAI ZIP CODE 43562"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for the information, could you please provide me with the zip code as well? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "78456"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! For the cable services we have 1 GB data plan, 5 Gb and 10 GB. May I know which plan you'd like to choose? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1GB"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's awesome! Thank you for all the details, please allow me a moment to proceed further. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for staying connected, you're now a part of our services. Our executives will reach out to you for further details, will that be fine with you? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "YES FINE"}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Would there be anything else I may help you with? "}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO THANKS"}]}, {"conversation_id": 10127, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there, Welcome to D-Link service. How may I help you today? '"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "like to purchase"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Could you please be specific about your question so that I can help you in the best possible way? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": " internet"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Do you want internet service to be installed? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Please elaborate your query so that I can help you in the best possible way? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "internet"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'm sorry I' still unable to understand your query. Please elaborate the query or else I will have to close this chat. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "cable service"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Do you want the cable service to be installed in your house? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's great! I will help you in getting that done. May i know the name of your city? "}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "mumbai"}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! May I also know the zip code associated to your city? "}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "45170"}, {"turn_id": 17, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you so much! I would also like to know that which plan would you like to go for (1GB, 5 GB, 10 GB)? "}, {"turn_id": 18, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB,"}, {"turn_id": 19, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I will activate the same for you. The 5GB plan costs $5 including all taxes."}, {"turn_id": 20, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}]}, {"conversation_id": 10128, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning! You've reached Net link Media/Cable Services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I need to sign up for new cable internet connection, please provide informaion about it."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Definitely! I must say you've reached the right place for that, we provide the best services with the best plans with a very feasible rate. To help you further, could you please help me with the city name and it's zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Houston, 77001"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Lovely! May I know if you need the 1 GB, 5 GB, 10 GB plan for your service?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's amazing! Thank you for that. Could you please allow me a moment, I'll get back to you with the confirmation?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! I've confirmed your 10 GB cable connection with Net Link services. Our executives will reach you within 48hrs for the installation. Would there be anything else that I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "No, thank you"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome! Thank you for reaching out to us, we are always here to help you in any issues relating to cable/media. Have a nice day!'"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thankyou"}]}, {"conversation_id": 10129, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning. Welcome to LMT cable services. How may I help you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hello i would like to purchase the internet connection"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Could you please provide the name of your city please?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "washington -20001"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Could you please share the type of plan you'd choose among 1 GB, 5 GB and 10 GB?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10gb "}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll confirm the plan of 10 GB for internet service. Is there anything else that I may help you with?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing"}]}, {"conversation_id": 10130, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello. Welcome to Tarro cables. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "like to purchase "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "What would you like?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": " internet"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for the information. You said you need a internet plan. Which data plan would you like to purchase? We have 1GB, 5GB and 10GB data plans available. It's $25 for 1GB. $40 for 5GB and $60 for 10GB."}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai 66487"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": " 5GB"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect. Your request for the desired service has been raised and our agent will contact you for the installation at your convenient time. I s there anything else I could help you with?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10131, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI,GOOD MORNING "}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning! You've connected to Star cable services. How may I assist you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "PLEASE TELL MY THIS MONTH CABLE BILL"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "For this query you may contact Cable customer service department. "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "PLEASE TELL MY DATA USAGE BILL, SORRY "}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "No problem, I'll surely help you with your query. Could you please share your full name and your account ID? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NAME : HARNISH AND ACCOUNT NUMBER : 4568 0912 3545"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! harnish Just allow me a minute I'll go ahead and process as per your request. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I appreciate your patience, Thanks for staying connected. I've asked for your data usage bill for this month, it shows you've utilized 2 GB of data and 3 GB is remaining and your bill totals to $12.20. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK THANK YOU"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I hope we're connected? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "YA SURE"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE THANK YOU"}]}, {"conversation_id": 10132, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there, Good morning! You've reached to Star cable customer service. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": " new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Thanks for showing your interest in our service, May I know your city name and the zip code? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "parise"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "25463"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks a ton for sharing your details. Just give me a moment I'll go ahead and check with the data plans."}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright, We have three data plan under cable services that are on sale, They are 1 GB, 5 GB and 10 GB. Is that okay with you?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": " 5 GB"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! I'd also like to you that this 5 GB data plan will cost you $15 and it is valid for one month only. Is that okay with you? "}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright, After this chat is closed, you'll get a call from our team, they'll further assist you. "}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Would there be anything else I may help you with?"}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 16, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! Thank you for reaching out to us. Please do contact in case you have any other query. We are always here at your service. Have a pleasant day ahead. :)"}, {"turn_id": 17, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 18, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'm sorry? "}, {"turn_id": 19, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok "}]}, {"conversation_id": 10133, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello and Good Morning! Welcome to Relax customer  service. How may I help you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "good morning"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need a some help"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Could you please elaborate the query so that I can help you in the best possible way? "}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to link a new cable connection"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I will help you in getting your connection today. May I know the name our city with it's zip code?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": " Atlanta, Georgia, United States"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "30301"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Also I'd like to know that which data plan would you like to go for (1GB cost $3, 5GB costs $5 and 10GB costs $7)? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i like to 10 GB"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! The 10 GB will be now activated and it will cost you $7 including all taxes. "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i will pay the cost"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Anything else that I may help you with? "}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing"}]}, {"conversation_id": 10134, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "like to purchase"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I apologize, may I know what you'd like to purchase?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "internet"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll be happy to guide you with that, may I know the name of the city you'd want to setup the connection please? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai 23417"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! The services we provide are cable connection, internet services and the phone connection. The plans we offer are 1 GB, 5 GB, 10 GB and the prices are $5, $25 and $50 respectively."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": " 10 GB "}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for providing all the required details, kindly give me a minute while I get this done for you."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I really appreciate for staying connected. Please give us 24 hours for the installation process, our executives will reach out to you for further details. If there's any concern please feel free to visit our website www.cablemedia.com. Will there be anything else I may help you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're most welcome, thank you for choosing us. Have a great day ahead!"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye"}]}, {"conversation_id": 10135, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to prodesk cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to new cable"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll help you with that. Could you please provide me the city and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "little rock 4856 thru 58958"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for sharing the details. We have different data plans such as 1GB, 5GB and 10GB for services like phone, internet and cable. Which one would you like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! 5GB would cost you $10. Would you like to confirm the data plan?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes okay"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for confirming. I've initiated a request for the 5GB data plan for the cable service. You would receive a confirmation message along with the payment link. Is there anything else I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10136, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning. Welcome to LMT cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want new cable service\n"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! I'd be glad to help you with that. Could you please help me with your city's name?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "28792\nHendersonville, NC"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! May I know the plan that you'd opt among 1 GB, 5 GB and 10 GB please?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll confirm the plan of 10 GB for the cable service to you. Is there anything else that I may help you with?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Wonderful! I had a good time assisting you. Have a nice day. Bye."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye"}]}, {"conversation_id": 10137, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI, GOOD MORNING,  I WANT TO PURCHASE INTERNET"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "|Sure! I will help you in getting that done today. To process your request I will need your city's name and it's zip code please."}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "MADURAI 456321"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Additionally I would like to ask that which data plan are you interested in. We have 1 GB that costs $3, 5 GB that costs $5 and 10 GB that costs $7 respectively."}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! The 5 GB will be now activated and it will cost you $5 on monthly basis including all taxes. "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Anything else that I may assist you with today? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE"}]}, {"conversation_id": 10138, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello and Good Morning! My name is Casey and I'm here to help you today. "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE INTERNET"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I will help you right away in getting that done. May I know the name of your city with it's zip code to process the request. "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "MUMBAI AND 179046"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Also I would like to know that which plan are you interested in. We have 1 GB that costs $3, 5 GB costs $5 and 10 GB costs $7 respectively. "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Are we connected? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "YES CONNECTED"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": " The 5 GB plan will approximately costs you $ 5 including all the charges. I will activate the same right away.  "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Is there anything else that I may help you with? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE"}]}, {"conversation_id": 10139, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE INTERNET"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure thing! You've reached the right place for an internet service, we have the best plans for our customers. I'll be happy to help you in this regard. Could you please help me with the city you live in and it's zip code/"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "GOA 897654"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Could you please help me with the plans you'd like to go with, we have the 1 GB, 5 GB, 10 GB?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! Thank you for the response. Please allow me a minute or two, while I get this done for you."}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK SURE "}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good news! I appreciate your patience in staying connected. I'd like to inform you that, I've confirmed your 5 GB internet connection with Net Link services. Our executives will reach you for the installation within 2-3 days."}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Nothing else, Thank you for your information. Have a nice day to chat with you. "}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome! Thank you for reaching out to us, Looking forward to connect back again. Have a nice time!"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK BYE "}]}, {"conversation_id": 10140, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi!"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey! Good morning, You've reached D-link customer service. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to sign up for your new service, can you help me?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hello!"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Definitely!! I'd love to help you out. May I know for which of our services you'd like to sign up? we offer cable, phone and internet services. "}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I prefer Internet service."}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! Thanks for contacting us in this regards. We're always here to serve you our best services. May I know your city name and zip code? "}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Los Angeles, 284562."}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for sharing your details. Just give a minute I'll go ahead and notify you about the plans which are available."}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Okay!"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "We're offering*"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10GB data plan."}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! Just to confirm, The 10 GB data plan will cost you $25 per month. Is that okay with you?"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Okay, No problem!"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hello Mr.Sam!"}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey! We're connected! "}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Okay!"}, {"turn_id": 17, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Is there anything else I may help you with? "}, {"turn_id": 18, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Nothing Else!"}, {"turn_id": 19, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thank You!"}]}, {"conversation_id": 10141, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to prodesk cable services. How may I help you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": " like to purchase"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Could you please elaborate on your query?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "cable services"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll definitely help you with that. Could you please help me with the city and zip code?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "melur 625103"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for sharing the details. We have different data plans such as 1GB, 5GB and 10GB for services like phone, cable and internet. Which one would you like to purchase?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": " 5GB"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! 5GB data plan would cost you $10. Would you like to confirm the plan?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": " ok"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right. I've initiated the data plan. You will be receiving the confirmation message along with the payment link."}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome. Is there anything else I may help you with?"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}]}, {"conversation_id": 10142, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for contacting media cable services. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "like to purchase"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! Before we help you purchase the service, could you please help me with your city name and zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "melur 6254152"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Now could you please mention the name the of the service you would like to purchase from us?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "internet"}]}, {"conversation_id": 10143, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! Good morning! I hope you're having a good day. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE INTERNET"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! I'll certainly book your connection right away. I'd also like to thank you for choosing Mari gold media services. May I know your city name and zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "GOA AND 460943"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! I've updated your details. Now, May I know which data plan you'd like to purchase, We have 1 GB, 5 GB and 10 GB data plan"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Done! I must say you've a great choice, The cost of 5 GB data plan is $12.50 per month. Is that okay?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good news! I've confirmed your service request. Quite soon, Our customer associate will call you and collect the necessary information so, please cooperate with them. After the verification call your service will get activated within two hours."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Is there anything else I may assist you with? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE"}]}, {"conversation_id": 10144, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good evening! Welcome to Fastnet Cable customer service, I'm Cameron. How may I help you?\n"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANTS TO PURCHASE CABLE"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's amazing! I'll be happy to assist you get the connection, could you please let me know which city you belong to and its zip code?\n"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "MUMBAI 658932"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! That was really helpful, may I please know which data plan would you like to purchase?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10GB"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Please allow me a moment to proceed further."}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for being so cooperative, I've checked all of your details and would like to inform you that I've signed you up for the new services. Our executives will reach out to you as soon as possible and help you with installation and a confirmation message will be sent to you for the payment. Anything else I may help you in?\n"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Feel free to reach us when needed, it was great assisting you. Have a nice day, goodbye."}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK BYE"}]}, {"conversation_id": 10145, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HAI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning! You've reached Net link Media/Cable Services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT NEW CABLE SERVICE"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'd be glad to help you in this regard. Could you please help me with the city you live in and it's zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Canal Winchester, OH 43110\n"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Could you also please help me with the type of plan you need, the plans we provide are 1 GB, 5 GB, 10 GB?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's amazing! Thank you for the response. Allow me a minute or two, I'll get back to you with the confirmation."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "YES"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! I've confirmed your 1 GB cable connection with Net Link services. Our executives will reach you within 48hrs for the installation. Would there be anything else that I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "                  OK"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO THANKS"}]}, {"conversation_id": 10146, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi there! Welcome to Star cable customer care services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I need cable connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's great! I'll definitely help you with your query. To proceed further with your query, may I know the name of your city and its zip code, please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "My city name is Illinois and zip code is 60091."}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Thank you for the details! We have 1 GB, 5 GB and 10 GB cable data plans for you. Which one of these data plans, would you like to sign up for?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I need 5 GB data plan."}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "superb! The monthly charges for 5 GB cable data plan is $150 including all the taxes. Since you are our new customer, we would like to offer you a promotional discount of 10%. Would you like to confirm your subscription for the 5 GB cable data plan?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Yes, Confirm it."}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for your response! I've forwarded your service activation request for the 5 GB cable data plan. You'll be receiving a confirmation call regarding the same within 2-4 hours. We hope you enjoy our service. Will there be anything else I could do for you?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "No, Thanks."}]}, {"conversation_id": 10147, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! I'll be glad to help you out. May I know your query? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i move to new house so i wants to cable connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Would you want to cancel the current service and get a new connection? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Okay would you like to continue with the service if the service is available in the new location? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Could you please help me out with your name and your account number?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "naveen & 6632 5412 9856"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Naveen could you also help me out with your new location? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes "}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "May I know to which city are you moving to?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "delhi"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Okay I'd like to inform you that we do have our services available there, would you want me to transfer your services? "}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'd like to inform you that your services will be transferred once you move to Delhi, would there be anything else I may assist you with?"}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing else"}]}, {"conversation_id": 10148, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to Aura cable services. How may I assist you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to purchase cable"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll definitely help you with that. Could you please provide me the city and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "delhi and 719273"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for sharing the details. We have different data plans which includes 1GB, 5GB, 10GB. Which one you would like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sounds good. 5 GB data plan costs you 10$. Would you like to confirm?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right. I've initiated a request for the 5GB data plan. You would be receiving a confirmation message regarding this along with the payment link. Is there anything else I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Nothing else, Thank you for your information. Have a nice day to chat with you. "}]}, {"conversation_id": 10149, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to AT&T! How can I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want a new cable service \n"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Absolutely! I'll help you get a new connection. Could you tell me which city you're requesting service and also share the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "canada  8978\n"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for sharing the details. Could you tell em which data plan would you want? We offer three data plans to our customers 1 GB, 5 GB and 10 GB. Which one would you prefer?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, the plan is for just $70 a month. Would you have any queries regarding this plan?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "If you have any queries regarding this connection or plan, I'll be happy to help."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok byee"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Would you not want to confirm this plan?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1 gb"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Okay, would you want me to cancel the 10 GB plan and confirm the 1 GB plan?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok sure"}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good news! I've successfully registered you for the connection. My team will contact you soon and the connection will be made within the next 24 hours.\\"}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 17, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, would you need anything else?"}, {"turn_id": 18, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10150, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello. welcome to Tech Cable Services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to purchase new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure please help me with your details i.e., your city and zipcode?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "city Huntsville zipcode 35801 "}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for the information. What service type would you like to purchase? Is it cable, internet or phone?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "internet"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Which Data plan would you like to purchase? We have 1GB, 5GB and 10GB data packages available with us."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10GB DATA PLAN"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! That's great choice. I've raised a request for your service. Our Agent will be contacting you soon for the installation."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ko yes"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome. Is there anything else I could help you with?"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing else"}]}, {"conversation_id": 10151, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning! You've reached sun feast media services. How may I help you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I  want to purchase new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! Thanks for contacting us in this regards. We are always at you service. May I know your city name and zip code please? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10451 Manhattan"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for sharing your details. We have three data plans available, which are as follows: 1 GB, 5 GB and 10 GB. which one you'd like to buy? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Just to confirm, the fare for 1 GB data plan would be $25.60 per month. Is that okay? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for confirming!! I've registered your request, Shortly you'll receive an email regarding this. Please fill the form and submit. I can assure you that within an hour your service will get activated. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thanks"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome! Would there be anything else I may assist you with? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! Thanks for contacting us in this regards. Have a great day ahead. We look forward for long and successful association."}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": " Tkank you"}]}, {"conversation_id": 10152, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Thank you for contacting media cable services. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I will definitely help you out in this regards. But first I would require your city name and zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "washington, 98101"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! So for the cable packages we have (1 GB, 5 GB, 10 GB) which cost $5, $10 and $20 respectively. Now could you please go ahead and choose a package according to your usage please?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need 5 GB data plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! So do I go ahead and confirm the plan and register your account with us?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright I have now confirmed the package for you and also created an account on your name. Our associate would visit your house shortly and help you with the service installation. Is there anything else I could help you with for today?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "No, thank you"}]}, {"conversation_id": 10153, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hello"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning, Welcome to media cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I am reaching here to signup for a new internet service."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I will surely help you out with that, but before we go ahead with the procedure could you please help me with your city name and it's zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Texas 63852"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! since you've mentioned you would like to go ahead the internet service. We have three packages to offer, (1GB, 5 GB, 10 GB) which are $5, $10 and $20 respectively so could you please go ahead and choose a packages for yourself please?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I prefer to signup for 10gb plan."}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! I have now confirmed the 10 GB data plan on your name. However you would be receiving a conformation message about the same in an hour. Is there anything else I could help you with for today?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Yes, thanks for your help. bye!"}]}, {"conversation_id": 10154, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Thank you for connecting to Zoom service, how may I assist you? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i got sign up internet connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll help you in setting up an internet connection, may I know in which are you requesting for a new internet connection and the zip code of that area? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "los angles 90011"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Nice place! May I know which data plan would you like to purchase out of the following, 1Gb data plan, 5Gb data plan and 10Gb data plan? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'd like to inform you that the 10Gb data plan would cost you $60 per month, would you want me to confirm the service? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! I'd like to inform you that your requested service has been confirmed which will be installed and activated in the next 2 business days. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Would there be anything else I may assist you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10155, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to Zoom services, how may I assist you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll help you out with the set up of the new cable service. May I know the name of your city and the zip code of your area? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "singapure"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "45785"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! In your city we have 3 different data plans available for the cable service, which are 1Gb, 5Gb and 10Gb data plans. May I know which one would you like to choose? "}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10gb"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a nice choice! I'd like to inform you that I've confirmed your service which will be activated in the next 2 business days, I hope that is fine with you?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Wonderful! Would there be anything else I may assist you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10156, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning. Welcome to LMT cable services. How may I help you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! How may I assist you?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase internet"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I'll help you with that. May I know the name of your city please?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "goa and 249832"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Could you please help me with the plan that you'd choose in 1 GB, 5 GB and 10 GB?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5Gb"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll confirm the plan of 5 GB for internet services to you. Is there anything else that I may help you with?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing else"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Wonderful! Please feel free to reach out to us for further queries. Have an amazing day. Bye"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thank you have a great day goodbye"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Ok thank you have a nice day goodbye"}]}, {"conversation_id": 10157, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai sir"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "good morning Drew"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to Zoom services, how may I assist you? "}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "how are you?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "have you eat dinner."}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'm good and hope the same from you. How may I assist you? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i am always good."}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "how about your work."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to need a cable service."}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "My work is all good, thank you. I'll help you in getting a new cable connection. May I know in which city do you require the cable connection and also could you help me out with the zip code of that area? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "okay sir"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "my city name washington."}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "my cite zip code 98647"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a nice place! I'd like to inform you that in your city and area we offer 1Gb data plan, 5Gb data plan and 10Gb data plan. May I know which data plan would you prefer? "}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "my plan 5GB sir."}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a good choice! I'd like to inform you that your requested service will be installed and activated in the next 2 business days."}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "okay thank you "}, {"turn_id": 17, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome! Would there be anything else I may assist you with? "}, {"turn_id": 18, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing sir."}, {"turn_id": 19, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thanks to your help."}]}, {"conversation_id": 10158, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hello"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to D-Link live chat customer service. How may I assist you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need to sign up new connection\t\n"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! Which service would you like to go for (Internet/Phone/Cable)? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "internet"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! We have 1 GB that costs $3, 5 GB costs $5 and 10 GB will cost you $7 respectively. "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! The 5 GB will cost you $5 including all taxes on monthly basis and the same will be activated soon. \n"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thankyou"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for contacting us. Hope to serve you again in future. Bye! "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye"}]}, {"conversation_id": 10159, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello. Welcome to Tarro cables. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want a new cable service"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hello"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. Could you please help me with your details like your city and zipcode? So that I can find the best plans available near you."}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "texes"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "52364"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for sharing your details. What service type would you like to purchase? Is it cable. internet or phone?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "internet"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Which data plan would you like to purhcase? We have 1GB, 5GB and 10GB data plans available. It's $25 for 1GB. $40 for 5GB and $60 for 10GB."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10GB"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's really useful. Your request for the desired service has been raised and our agent will contact you for the installation at your convenient time."}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Is there anything else I could help you with?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10160, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning! You've reached Net link Media/Cable Services. How may I help you?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! Thank you for choosing Net Link for you new cable services, I'd be glad to help you get the best services with the plans. Could you please help me with the city name and it's zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "46342\nHobart, IN"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome!   May I also know if you need the 1 GB, 5 GB, 10 GB plan for your service? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's amazing! Thank you for that. Could you please allow me a moment, I'll get back to you with the confirmation."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! I'd like to inform you that, I've confirmed your new 10 GB cable connection at your city and our executives will reach you within 2-3 days for the installation. Is there anything else that I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}]}, {"conversation_id": 10161, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning. Welcome to LMT cable services. How may I help you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! How may I assist you?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need internet connection"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! I'll help you with that. Could you please provide your city's name?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Orlando"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Could you help me with the zip code of Orlando please?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "32891"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Could you please share the type of plan you'd choose among 1 GB, 5 GB and 10 GB?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll confirm the plan of 5 GB for internet service. Is there anything I might help you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "May i know the pize for 1 month?"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Of course! The plan of 5 GB for internet services would cost you $11 per month. Would that be all?"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes, fine"}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! Thank you for reaching out to us. Have a great day. Bye."}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thanks"}]}, {"conversation_id": 10162, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hello"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning. Welcome to LMT cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I like to purchase New cable service, can you help me for that ?"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I'd be glad to help you with that. May I know the name of your city please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "City : Miami and Zip code : 33023"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! May I know which plan would you like to choose in 1 GB, 5 GB and 10 GB?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Great, Let me choose the best one, I will choose 10GB data pack and I need to cost of that "}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll confirm the plan of 5 GB for cable service and it would cost you $15 per month. Is there anything else that I may help you with"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I am asking you cost of 10 GB data pack "}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I apologize. The cost of $15 is for the 10 GB plan for cable service. I hope that all your queries are cleared?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Ok, Let me choose the same "}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Wonderful! Would that be all?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes that it, thank you for your service "}]}, {"conversation_id": 10163, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there, Good morning! You've reached to Star cable customer service. How may I help you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to new internet service"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Sure, I'll surely sign up for internet service for you. May I know your city name and the zip code please?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Denver and 80201 zip code"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for providing your details, We have 1 GB, 5 GB and 10 GB data plans, which one you'd like to purchase? "}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1 gb"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright, I'd like to confirm that the 10 GB Internet data plan will cost you $15 per month, Is that okay with you? "}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for confirming, Just give me a moment I'll go ahead and create your new account. "}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I highly appreciate your patience. I've created your account and shortly you'll receive a call from our team, they'll guide you further. "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Anything else I may help you further with? "}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i find it"}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye"}]}, {"conversation_id": 10164, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HII"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good evening, Fast Net Cable Services. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I NEED INTERNET CONNECTION "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll be glad to help you in this, may I please know your city and its zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NEW YORK "}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ZIP-32541"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! May I please know which data plan would you like to have?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! Please allow me a moment to proceed further."}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for being so cooperative, I'm glad to inform you that I've signed you up for the new cable service you'll soon receive a confirmation message with a link to payment and after payment the services will be activated. Welcome aboard, will there be anything else I may help you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO THANKS"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! It was great assisting you, have a nice day. Goodbye."}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "TQ"}]}, {"conversation_id": 10165, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey! You're connected to Moon Cable Customer Service, how may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I need to previous month's bill"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, I'll be glad to assist you. May I know your name please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "My name is sam"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll also require the last 4 digits of your SSN for the verification purposes."}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "my last 4 digits of your SSN for 9501"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Thanks for the information. Please allow me a moment, while I check the amount for you."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "okay sure"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I highly appreciate your patience Mr.Sam, as I see, the amount for your previous month's bill i.e. from 1st to 31st of August is $256."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "okay sure thanks for your information"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome! Would there be anything else I may assist you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "No thanks"}]}, {"conversation_id": 10166, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi "}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! I'll be glad to help you out. May I know your query? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to purchase a new cable "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a nice decision! I'll help you out with that. May I know your name and the city you're currently residing in?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "rubina, chennai "}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Rubina, could you also help me out with your area zip code?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "876544"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! May I know which type of service would you like to subscribe for? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "what type of service you have on"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Currently we are providing Cable T.v, Phone service and Internet service. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "cable tv service i want "}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure thing! May I know on which dates would you prefer to install the cable service?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10/04/2018 "}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'd like to inform you that your service will be activated on 4 October 2018 successfully. Would there be anything else I may assist you with?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE"}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Thanks for reaching out to us, hope you'll have a great day ahead. "}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK BYE THANK YOU"}]}, {"conversation_id": 10167, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to Zoom services, how may I assist you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want a new service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'm here to guide you through the installation of new service. May I know the name of your city and the zip code of your area? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Durham"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "16876"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Are we connected?"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'd like to inform you that in your locality we offer 3 different service plans, which are 1Gb data plan, 5Gb data plan and 10Gb data plan. May I know which data plan would you prefer? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a good choice! I'd like to inform you that the 10Gb data plan would cost you $45 per month. Would you want me to confirm the service? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Yes "}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I'd like to inform you that your requested service has been confirmed and will be activated in the next 24 hours. "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thank you very much "}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Have a great day "}]}, {"conversation_id": 10168, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! Welcome to Venus cable customer care services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need a cable connection for my home"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's great! I'm glad I can help you with your query. To get the best deals for you, may I know the name of your city and its zip code, please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "erode and 63258"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Thank you for the details. We have 1 GB, 5 GB and 10 GB cable data plans for you. Which one of these would you like to sign up for?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! The monthly price of 10 GB cable data plan is $20. Since you are our new customer, we would like to offer you a discount of 10% on your bills for the first 2 months as welcome gift. Would you like to confirm your subscription for the 10 GB cable data plan?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! I've forwarded your subscription request for the 10 GB cable data plan. You will be receiving a confirmation call regarding the same within 24 hours. We hope you enjoy our service. Will there be anything else I could do for you??"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Nice! I hope I helped you with your query. Will there be anything else I could help you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Will there be any more query?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}]}, {"conversation_id": 10169, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HELLO"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning. Welcome to LMT cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO SIGN UP FOR NEW SERVICE."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! I'd be glad to help you with that. Could you please help me with your city's name?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "SURE"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I AM FROM NEW YORK"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! May I know the zip code of New York please?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "11236"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Could you please specify the service that you'd like to purchase among cable, internet and phone?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT INTERNET CONNECTION"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! May I know the plan that you'd opt among 1 GB, 5 GB and 10 GB please?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10GB PLAN"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll confirm the plan of 10 GB for the internet service to you. Is there anything else that I may help you with?"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO KNOW THE PRICE OF THE PLAN"}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! The plan of 10 GB for the internet service would cost you $15 per month. Would that be all?"}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "THANK YOU"}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ATS ALL"}, {"turn_id": 17, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Wonderful! I had a good time assisting you. Have a nice day. Bye."}, {"turn_id": 18, "speaker_role": "Customer", "speaker_id": "2", "utterance": "BYE"}]}, {"conversation_id": 10170, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need a new service"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there, Good morning! You've reached D-link media services. How may I help you today? "}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need a new cable service"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Definitely! I'll book your connection. Thanks for showing your interest. May I know your city name and zip code please?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "CA 94204"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for sharing your details. We have three data plans which are available i.e. 1 GB, 5 GB and 10 GB. which one you'd like to buy? "}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10gb"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'd like to inform you that, The outlay for 10 GB internet data plan is $15.60 (inclusive of all the taxes) per month. Are you fine with it?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok conform it"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for holding on! Kindly note that I've created your new account and signed up for 10 GB data plan. Shortly, our team will reach out to you and they'll proceed with the installation process. "}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thank you so much"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "My pleasure! Thanks for being considerate. I'll be happy if I could be of any more help for you today? "}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye"}]}, {"conversation_id": 10171, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! Good morning! You've contacted sun feast media services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need cable connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's amazing! I'll book your connection forthwith. Could you please share your city name and zip code please? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "zip coad is 548329"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for sharing your details. As I can check here, there are three data plans which are on sale viz, 1 GB, 5 GB and 10 GB. which data plan you'd like to buy? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 gb "}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect choice! I'd like to inform, The 5 GB data plan would cost you $25.40 per month. Would that be okay? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good news! I've made a request for new service subscription, You'll receive an email from my team, please fill up the details and submit. After this, your service will get activated within an hour."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thank you"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "My pleasure! Is there be anything else I may assist you with? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! I'm glad that I could resolve your query. Thank you for chatting with us. Keep signing up for sun feast media services. In case of any other query please contact us forthwith. "}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10172, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi there"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good day! You're connected to Sun feast Media services. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I need details of your internet pack"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely! We're pleased that you chose us in this regards. To locate you I'll need your city name and zip code. Could you please share those with me? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Madurai 625007"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for sharing your details with me. I've checked with my system, presently we are offering only three data plans. viz, 1 GB, 5 GB and 10 GB. Which one you'd like to chose? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Well i would like to go for 10GB plan. kindly book it"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect choice! Just to confirm, You'll get 10 GB data plan effectively @ $25.10 per month, I hope that is okay?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "That will be fine. kindly go ahead and book it"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for confirming! I've registered your request. Quite soon, you'll receive a call from our team and they'll assist you further, please cooperate with them. In case of hassle, we're always here to help you out. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thank you you have been very helpful sure will take care if there is any hassle"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "My pleasure! Thank you for being patient and cooperative, Is there anything else I may help you with? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I got all the information I need nothing more thank you very much for your assistance. "}]}, {"conversation_id": 10173, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi there! Welcome to Star cable customer care services. How may I help you?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE INTERNET"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! I'm glad I can help you. May I know the name of your city and its zip code, please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "GOA AND 713492"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Thank you for the details! We have 1 GB, 5 GB and 10 GB internet data plans for you. Which data plan would you like to choose?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! The monthly cost of 5 GB internet data plan is $150 including all the taxes. Since you are our new customer, we would like to offer you a discount of 10% on your bill for the first 2 months of your subscription. Would you like to confirm your subscription for the 5 GB internet data plan?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "YES CONFIRM"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you so much for your response! I've forwarded your subscription request for the 5 GB internet data plan. You will be receiving a confirmation message regarding the same within 2-4 hours. We hope you enjoy our service. Will there be anything else I could do for you?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK THANK YOU, NOTHING ELSE"}]}, {"conversation_id": 10174, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning! You've reached Net link Media/Cable Services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I NEED A CABLE]"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Definitely!  Thank you for choosing Net Link for you new cable services, I'd be glad to help you get the best services with the plans. Could you please help me with the city name and it's zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NEWYORK AND 10030"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! May I also know if you need  the 1 GB, 5 GB, 10 GB plan for your service?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Thank you for that. Please allow me a moment, while I get this done for you."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "YES OK THANK YOU"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! The 10 GB will be now activated and it will cost you $50 on monthly basis including all taxes.  Anything else that I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING THANK YOU"}]}, {"conversation_id": 10175, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI "}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning, Welcome to media cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO INTERNET PURCHASE"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I will surely help you out with that, but before we go ahead with the procedure could you please help me with your city name and it's zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "GOA 876545"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "hank you! since you've mentioned you would like to go ahead the internet service. We have three packages to offer, (1GB, 5 GB, 10 GB) which are $5, $10 and $20 respectively so could you please go ahead and choose a packages for yourself please?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB PLAN "}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! I have now confirmed the 5 GB data plan on your name, which comes up to $12 per month which is inclusive of all the taxes and any data left will be carry forwarded to the next month. However you would be receiving a conformation message about the same in an hour. Is there anything else I could help you with for today?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE "}]}, {"conversation_id": 10176, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! Good morning! I hope you're having a good day. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "my cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Absolutely! Thank you for contacting us this regards. But firstly, I'll need your city name and zip code to locate you, could you please share those details with me? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai 31254"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Noted! Thank you! We have 1 GB, 5 GB and 10 GB data plans which are on sale as of now. which one you'd like to pick? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Just to confirm, the outlay for 10 GB data plan would be $25.40 per month. Is that okay?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I've registered your request and quite soon you'll receive an email from our team, please fill the details required. Within an hour your service will get activated. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Anytime! Hope I was able to help you out. Is there anything else I may help you with? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10177, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to AT&T Customer Service. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "want to purchase new cable,"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Absolutely! I'll help you with. Could you share the city and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "melur 625102"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely, thank you. Could you tell me which data plan would you like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's great! The cost of this plan is $150 per month, would you have any questions regarding this plan?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok "}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hello"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Would you want me to confirm this plan?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect. I've successfully signed you up for the plan and my team will reach out to you shortly. Is there anything else that you need?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10178, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello, thank you for contacting Ace cables. How can I help you today?\n"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need a cable connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. Could you please help me with your city and zipcode?\n"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "chennai 600005"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for sharing your details with me. You said you need a cable plan. We've functionality data plans, namely 1 GB, 5 GB and 10 GB. Which one you'd like to buy?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Your request for the desired service has been initiated. Our agent will contact you soon. Is there anything else I could help you with?\n"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}]}, {"conversation_id": 10179, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hello"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! Good morning. Welcome to LMT cable services. How may I assist you?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want a phone service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I'll help you with that. May I know the name of your city please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "CA 90210"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! May I know the plan that you'd opt among 1 GB, 5 GB and 10 GB please?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10GN"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hope we are connected?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10GB"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I apologize. I've already signed up the 10 GB plan for you. Would that be all?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "YES"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "THANK YOU DEAR BYE"}]}, {"conversation_id": 10180, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi spencer"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! Welcome to V-Fiber net services, how may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need a new cable service connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll surely help you with that, could you please let me know the name of the city and the zip code? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "chennai 215641"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! The services we provide are cable connection, internet services and the phone connection. The plans we offer are 1 GB, 5 GB, 10 GB and the prices are $5, $25 and $50 respectively."}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for staying connected. We've made a note of your request, please give us 24 hours for the installation process. Our executives will reach out to you for further details, please feel free to visit our website www.vfibernet.com."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're most welcome, is there anything else I may help you with? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no need "}]}, {"conversation_id": 10181, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! You've reached Act Fiber Cable services, how may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I NEED A NEW CABLE CONNECTION "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll surely help you with that, could you please help me with the name of the city you're located at and the zip code of the city?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "DELHI AND 54248"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! For the cable service data plans we have 1GB, 5 GB and 10 GB. May I know which plan you'd like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1GB "}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Thank you for the details, kindly give me a minute. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK SURE "}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for staying connected. You're now a part of our services. Our executives will reach out to you for further details, will that be fine with you?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK BYE, HAVE A NICE DAY "}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for reaching out to us, it's a pleasure assisting you. Have an awesome day ahead!"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK BYE, WE SEE SOON BACK "}]}, {"conversation_id": 10182, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to AT&T Customer Service. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": " i want to purchase new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely, I'll do my best to assist you. Could you help me with the city you're residing and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "kambur"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "67894"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you. Which data plan are you planning to sign up for?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, the cost of this plan is $170 a month. Would you have any more queries regarding this plan?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Would you want me to confirm this plan?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect. I've successfully signed you up for the plan and my team will reach out to you shortly. Is there anything else that you need?"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10183, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Thank you for contacting D-Link customer service. How may I help you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "want to purchase new cable\n\n"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I will help you in getting that done. May I know the name of your city please? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "melur  625103"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you so much. Which data plan would you like to go for (1GB, 5 GB, 10 GB) ?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! The cost of 5GB data plan is $5 including all taxes. I will activate the same for you right away."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Is there anything else I may help you with today? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10184, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to Aura cable services. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want your cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll help you with that. Could you please provide me the city and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "75074"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "texas"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for sharing the details. We have different data plans like 5GB, 10GB, 1GB. Which one would you like to purchase?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right. 5GB costs you 10$. Would you like to confirm the data plan?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "okay"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right. I've initiated a request for the 5GB data plan. You would be receiving a confirmation message regarding this along with the payment link. Is there anything else I may help you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thankyou"}]}, {"conversation_id": 10185, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi!"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to Act Fiber net services, how may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I like to purchase for your new service, Can you help me?"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll be glad to help you with that, may I know the name of the city you're located at and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Atlanta city, 2548751."}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! As you know the Act fiber net services provide internet service, cable service and phone service. May I know which service you'd like to purchase? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I would like to purchase Phone services."}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! For the phone services we have 1 GB, 5 GB and 10 GB data plans. May I know which data plan you'd like to choose? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I need a 1GB data plan."}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Thank you for all the details, please allow me a minute to proceed further. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Okay, take your own time!"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I really appreciate for staying connected, you're now a part of our services. Our executives will reach out to you for further details, please give us 24 hours for the installation process. Will that be fine with you?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Okay! Fine!"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you, is there anything else I may help you with? "}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "May I know the price of the data plan?"}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! The price of 1 GB data plan is $10. "}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Okay! Thankyou!"}, {"turn_id": 17, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome, would there be anything else I may help you with? "}, {"turn_id": 18, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Nothing Else!"}, {"turn_id": 19, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thankyou!"}, {"turn_id": 20, "speaker_role": "Agent", "speaker_id": "1", "utterance": "My pleasure! It was a pleasure assisting you, thank you for reaching out to us. Have an awesome day ahead!"}, {"turn_id": 21, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thank you for your concern!"}]}, {"conversation_id": 10186, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi there! Hope you're having a great time. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase internet."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll help you with this further! May I know the data pack you're willing to purchase?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB plan"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Absolutely! Could you also please help me with your city and it's zip code?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Delhi, 124578"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Noted! This shall be activated within 24 hours. Is there anything else I may help you with?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing else"}]}, {"conversation_id": 10187, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! You've reached AT&T. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i wat to a new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll do my best to help you with it. Could you provide your city and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "mexico"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "85249"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Thank you. Which data plan would you like to go with?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's great! The plan is for $80 a month. Would you have any queries regarding this plan?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Would you like me to confirm this plan?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes confirm"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I've successfully signed you up for the service. The connection will be made within 24 hours. Would you need anything else?"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10188, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to AT&T Customer Service. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i like to purchase"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Absolutely! I'll be able to help you with it. Could you help em with your city and zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "melur"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "625106"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you, which service type would you like to purchase?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "internet"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's great! Which plan would you like to opt for?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "internet"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I understand, you need the internet service. I meant to ask you if you'd like to take the 1 GB, 5 GB or the 10 GB plan."}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": " 10 GB "}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you so much. We'll get you on the plan. Our team will reach you shortly. Would you have any more queries?"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}]}, {"conversation_id": 10189, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! Good morning. Welcome to LMT cable services. How may I assist you?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! How may I help you?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "May I know your query please?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to purchase new cable service."}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! I'd be glad to help you with that. Could you please help me with your city's name?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "canada.25874"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Could you please provide the information regarding the plan you'd opt in 1 GB, 5 GB and 10 GB?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll sign you for the cable services of 5 GB plan. Is there anything else I might help you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I hope all your queries are cleared?"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "YES"}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Wonderful! I had a good time assisting you. Have a nice day. Bye."}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK BYE."}]}, {"conversation_id": 10190, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi "}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to D-Link customer service. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want a new connection "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Which service would you like to purchase (Cable/Pbone/Internet)? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Internet service "}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I will help you fix the same right away. May i know the name of the city with it's zip code to process the request. "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "New York 1001"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you and may I know which service are you interested in. 1GB costs $3, 5GB costs $5 and 10GB costs $7. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB "}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you. The 10GB plan will cost you $7 on monthly basis. I will activate the same for you."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Yeah sure "}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you and Is there anything else that I may help you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "That's all thank you "}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for contacting our live chat service. I hope you have a great day ahead. Bye!"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Bye :)"}]}, {"conversation_id": 10191, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI GOOD MORNING"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Thank you for contacting media cable services. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANTS TO PURCHASE CABLE"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I will definitely help you out in this regards. But first I would require your city name and zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "DELHI 854796"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! So for the cable packages we have (1 GB, 5 GB, 10 GB) which cost $5, $10 and $20 respectively. Now could you please go ahead and choose a package according to your usage please?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! So do I go ahead and confirm the plan and register your account with us?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright I have now confirmed the package for you and also created an account on your name. Our associate would visit your house shortly and help you with the service installation. Is there anything else I could help you with for today?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE"}]}, {"conversation_id": 10192, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi "}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! Welcome to Act Fiber-net Broadband, how may I help you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need new cable connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'd be glad to assist you with that, could you please help me with your name and the email address? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "jessy and jessy@gmail.com"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you Jessy, may I also know the home address? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "654 lynnson,lynn 6548"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! As you know, we serve the best plans. We serve basic ($50 per month - 50 channels), premium ($75 per month - 75 channels), and platinum ($100 per month - all channels). Could you please help us choose the best plan you'd like to opt for? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "platinum plan"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for choosing the best plan! As for the cable installation process, the executives will reach you out at the available timings. Could you please let us know what are the timings you're available at your place? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "May I know the available timings? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok "}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "The available timings are 8AM-12PM or 12PM-3 PM or 3PM-7PM. Please confirm your available timings."}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "3pm to 7pm"}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's perfect! The executives will be on the time for you, and lastly for the service activation I'd require you to provide the 16 digit credit card number. Could you please help me with the details? "}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "6678 9978 4534 5656"}, {"turn_id": 17, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for all the details, you're now a part of Act Fiber net service. It's a pleasure assisting you. Will there be anything else I could help you with? "}, {"turn_id": 18, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing else"}, {"turn_id": 19, "speaker_role": "Agent", "speaker_id": "1", "utterance": " Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!"}, {"turn_id": 20, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok bye "}]}, {"conversation_id": 10193, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hello"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! Welcome to Inflamites Cable/Media service, how may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to purchase new cable service\n"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll surely help you with that, could you please help me with the name of the city you'd want to setup the connection?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "new york"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "19563"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "The services we provide are cable connection, internet services and the phone connection. The plans we offer are 1 GB, 5 GB, 10 GB and the prices are $5, $25 and $50 respectively."}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1 GB"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's great! Thank you for choosing the best plan, please allow me a moment while I get this done for you."}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I really appreciate for staying connected. Please give us 24 hours for the installation process, our executives will reach out to you for further details. If there's any concern please feel free to visit our website www.cablemedia.com. Will there be anything else I may help you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10194, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to Inflamites cable/media services, how may I help you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need a new internet data service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "For sure! Could you please help me with the name of the city and the zip code? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai-625106"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! For the internet service we have 1 GB, 5 GB and 10 GB data plans, may I know which data plan you'd like to purchase? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Thank you for all the details, please allow me a moment to proceed further."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I really appreciate for staying connected, we've made a note of your request. Please allow us 24 hours for the installation process, our executives will reach out to us for further details. If there's any concern please feel free to visit our website www.cablemedia.com. Will that be fine with you? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thank you"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're most welcome, is there anything else I may help you with? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "It's a pleasure assisting you, thank you for reaching out to us, Have a great day ahead!"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye"}]}, {"conversation_id": 10195, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello, you're connected to Continental cable customer service. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": " like to purchase"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! What would you like to purchase sir? We offer phone service, cable service and also internet service. You can avail any service you wish to sign up for."}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": " internet"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! Could you please help me with your city and it's zip code?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "51702"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Which data plan would you like to sign up for? We currently have 1 GB, 5 GB and 10 GB available. You can choose any of them and we will be able to install it."}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! I've made a request for the installation of the services you wish to sign up for. Our team will shortly get in touch with you for further process."}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Would there be anything else I may help you with?"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10196, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi! You've reached the customer executive of Fastnet Cable services, how may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": " like to purchase"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Could you please elaborate your query?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "internet"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll be glad to help you in this, may I please know your city and its zip code?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai 35621"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! May I please know which data plan would you like to purchase?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "We offer 1GB, 5 GB, 10 GB, which data plan would you like to purchase?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Please allow me a moment to proceed further."}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sorry to keep you waiting, I've got a good news for you. I've signed you up for the services and soon you'll get a message for confirmation and payment link after that our executives will reach you to help for the installation. Anything else I may help you in?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! It was great assisting you, have an amazing day. Feel free to reach us when needed, goodbye."}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye"}]}, {"conversation_id": 10197, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi, i need a internet connection."}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll help you with this! May I know the data pack you're willing to purchase?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need a 10GB plan."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. Could you also please help me with your city and it's zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bangalore and 560026"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Noted! This plan shall be activated within 2 hours. Anything else I may help to with?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10198, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE INTERNET"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Welcome to Y-Link customer service. How may I help you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE INTERNET"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I will help you in getting that done today. To process your request I will need your city's name and it's zip code please. "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "MADURAI  459632"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Additionally I would like to ask that which data plan are you interested in. We have 1 GB that costs $3, 5 GB that costs $5 and 10 GB that costs $7 respectively. "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! The 5 GB will be now activated and it will cost you $5 on monthly basis including all taxes. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Anything else that I may assist you with today? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE"}]}, {"conversation_id": 10199, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! This is Taylor, your customer executive from Wish Media/Cable services."}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "shift my location"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Absolutely! May I know your Name and Account number please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "jaws"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "4512 2014 3014"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! May I know your current city and it's zip code please?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "15248"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks Jaws. May I know the New city and it's zip code please?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "chennai"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "78542"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! The service shall be done once relocated. Is there anything else I may help you with?\n"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10200, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! Welcome to Star cable customer care. How may I help you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need a cable connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's great! I'll definitely help you with your query. To get the best deals for you, may I know the name of your city and its zip code, please?\n"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "city : cochi"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Nice! Could you also provide your city's zip code, please?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "zip code :682001"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Thank you for the details. We have 1 GB, 5 GB and 10 GB cable data plans for you. Which one of these would you like to sign up for?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 gb"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! The monthly charges for 10 GB cable data plan is $20 including all the taxes. Since you are our new customer, we would like to offer you a discount of 10% on your first 2 month bills as a welcome kit. Would you like to confirm your subscription for 10 GB cable data plan?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! I've forwarded your subscription request for 10 GB cable data plan. You will be receiving a confirmation message regarding the same within 24 hours. We hope you enjoy our service. Will there be anything else I could help you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Have a nice day ahead and take care. Goodbye"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "okay"}]}, {"conversation_id": 10201, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Thank you for contacting media cable services. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase internet."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I will definitely help you out in this regards. But first I would require your city name and zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Mumbai, 748596"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! So for the internet packages we have (1 GB, 5 GB, 10 GB) which cost $5, $10 and $20 respectively. Now could you please go ahead and choose a package according to your usage please?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! So do I go ahead and confirm the plan and register your account with us?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes confirm"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright I have now confirmed the package for you and also created an account on your name. Our associate would visit your house shortly and help you with the service installation. Is there anything else I could help you with for today?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing else, thank you"}]}, {"conversation_id": 10202, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! Good morning. You've reached LMT cable services. How may I assist you?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase internet service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I'd be glad to help you with that. May I know the name of your city please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "DELHI, 665544"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! May I know which plan would you like to choose in 1 GB, 5 GB and 10 GB?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB PLAN "}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll confirm the plan of 5 GB for internet service. Is there anything I might help you with?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Nothing else, Thank you for your information. Have a nice day to chat with you. "}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! Thank you for reaching out to us. Have a great day. Bye."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK GOOD BYE "}]}, {"conversation_id": 10203, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to Zoom services, how may I assist you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "want to purchase new cable\n\n"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll help you in purchasing a new cable connection. May I know the name of your city and the zip code of your area?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "melur  625103\n"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Lovely place! I'd like to inform you that we offer 1Gb data plan, 5Gb data plan and 10Gb data plan in your area, may I know which one would you prefer?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good choice! I'd like to inform you that your requested service will be installed and activated in the next 24 hours. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Would there be anything else I may assist you with? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10204, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there, Good morning. How may I assist you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase internet"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I will help you in getting that done. May I know the name of your city in which you are presently located? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "DELHI 678909"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks. Which data plan would you like to purchase (1GB, 5 GB, 10 GB). "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you. I will go ahead and activate the same for you right away. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Is there anything else I may help you with today? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for contacting us. I hope you have a great day ahead. Bye!"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK BYE"}]}, {"conversation_id": 10205, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! good morning! You're connected to Annabelle cable customer service. How may I help you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase new cable service"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "We are delighted to serve you. May I know your city name and zip code please?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "654897"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for helping me with your details. At present, we have three data plans, they are 1 GB, 5 GB and 10 GB. which one you'd like to buy?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for confirming. I've created your new account and shared your details with my team, Quite soon, they'll contact you and proceed with the installation process. I'm positive that within two hours your service will get activated."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for being patient and cooperative. Is there anything else I may assist you with? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10206, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to Star cable customer care services. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's great! I'll definitely help you with your query. To get the best deals for you, may I know the name of your city and its zip code, please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "City name Huntsville Zipcode number 57496"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Thank you for the details. We have 1 GB, 5 GB and 10 GB cable data plans for our customers. Which one of these would you like to sign up for?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB "}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! The monthly charges for 5 GB cable data plan is $5 including all the taxes. Since you are our new customer, we would like to offer you a discount of 10% on your first 2 month bills as a welcome kit. Would you like to confirm your subscription for 5 GB cable data plan?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! I've forwarded your subscription request for 5 GB cable data plan. You will be receiving a confirmation message regarding the same within 24 hours. We hope you enjoy our service. Will there be anything else I could help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK THANKS"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You are always welcome. I hope I helped you with your query. Will there be anything else I could help you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO THANKS"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You are always welcome. Thank you for choosing our service. For any query, please feel free to talk to us anytime. We are always here to help you."}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "THANKS"}]}, {"conversation_id": 10207, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning! You've reached Net link Media/Cable Services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "cancel my cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Definitely! Could you please help me with your full name and your email address?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "raj"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "raj@gmail.com"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Lovely! May I also know the last 4 digits of your SSN number?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5421"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Before we cancel your account. I have a one-time special promo offer of 10% off on your next month's bill. Would you want that?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Wonderful! I have put your account in that particular offer and that will reflect on your bill by the next month. May I confirm if all your questions have been answered for the day?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome! Thank you for choosing us, we are always here to help you with any issue relation to media/cable. Goodbye!"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok bye"}]}, {"conversation_id": 10208, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello. welcome to Tech Cable Services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE INTERNET"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure please help me with your details i.e., your city and zipcode?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "MUMBAI 672315"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for the information. What service type would you like to purchase? Is it cable, internet or phone?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "INTERNET"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Which Data plan would you like to purchase? We have 1GB, 5GB and 10GB data packages available with us."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10GB"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I've raised a request for your service. Our Agent will be contacting you soon for the installation. Is there anything else I could help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE"}]}, {"conversation_id": 10209, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi "}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to Inflamited cable/media services, how may I help you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want a new service "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll be glad to assist you with that, could you please help me with the name of the city and the zip code? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Boston"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "11379"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! The services we provide are cable connection, internet services and the phone connection. The plans we offer are 1 GB, 5 GB, 10 GB and the prices are $5, $25 and $50 respectively."}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Is there anything else I may help you with? "}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Nothing else"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thank you very much "}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I really appreciate for staying connected, we've made a note of your request. Please allow us 24 hours for the installation process, our executives will reach out to us for further details. If there's any concern please feel free to visit our website www.cablemedia.com. Will that be fine with you? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Okay"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Have a great day "}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Is there anything else I may help you with? "}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Nothing else"}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Good bye "}, {"turn_id": 17, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Wonderful! Thank you for reaching out to us, wish to assist you again. Have a nice day!"}, {"turn_id": 18, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Good bye "}]}, {"conversation_id": 10210, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello and welcome to universal cable customer service. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "like to change move your service to the new location."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll definitely help you with your request. To proceed further, may I know your name and account number, please?\n"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thil"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "746128073518"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! may I know in which city you are residing and its zip code, please?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "mumbai"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "578520"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! may i know in which city are you going to shift to and zip code, please?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "547851"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome!  Thanks for sharing the details with me. May I know when are you shifting to your new place, so that we can provide our prompt service at your new location?\n"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'm sorry but could you please give a specific date when are you shifting to your new place, so that we can provide our prompt service at your new location?"}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "03/10/2018"}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hollow"}, {"turn_id": 17, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! I've forwarded your request. You can avail our service starting from 3rd October at your new location. We hope you have a nice time at your new location. Will there be anything else I could do for you?"}, {"turn_id": 18, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10211, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! Welcome to Star cable customer care services. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to new internet service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! You are in the right place. May I know the name of your city and its zip code, please?\n"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Walhalla and \t58282"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Thank you for the details. We provide 1 GB, 5 GB and 10 GB internet data plans to our customers. Which of these internet data plans, would you like to sign up for?\n"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1 gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! The monthly price of the 1 GB internet data plan is $150 including all the taxes. Would you like to confirm your subscription for the 1 GB internet data plan?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! I've forwarded your service activation request for the 1 GB internet data plan. You will be receiving a confirmation message regarding the same within 2-4 hours. We hope you enjoy our service. Will there be anything else I could help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10212, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to Zoom services, how may I assist you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I would like to sign up internet connection."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll be glad to assist you in setting up a new internet connection. May I know the name of your city and the zip code of your area? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Salem 19420"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Lovely place! I'd like to inform you that we offer 1Gb data plan, 5Gb data plan and 10Gb data plan in your city, may I know which plan would you prefer? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 gb plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good choice! I'd like to inform you that your requested service will be installed and activated in the next 24 hours. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "How much cost for a month?"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "The 10Gb plan would cost you $30 per month. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "okay conform it"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Wonderful! I'd like to inform you that your requested service has been confirmed. "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thank you"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome! Would there be anything else I may assist you with?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing else"}]}, {"conversation_id": 10213, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HAI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning. Welcome to LMT cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "like to purchase "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I apologize. Could you please specify the service that you'd like to purchase?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "like to purchase"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "May I know the service please?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": " internet,"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I'll help you with that. May I know the name of your city please?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "mathurai"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! May I know the zip code of Mathurai please?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "58426"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Could you please provide the information regarding the plan you'd opt in 1 GB, 5 GB and 10 GB?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": " 5 GB"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll sign you for the internet services of 5 GB plan. Is there anything else I might help you with?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! Thank you for reaching out to us. Have a nice day. Bye."}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye"}]}, {"conversation_id": 10214, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HAI"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HELLO"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello good morning! You're connected to Annabelle cable customer service. How may I help you today?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE NEW CABLE SERVICE"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll be glad to assist you, could you please help me with your city name and the zip code?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NEW YORK 10090"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll also need the data plan that you wish to purchase? Currently, we have 1 GB for $25, 5 GB for $55 and 10 GB for $90 per month. Which one would you like to purchase?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I've made a request for the same and our team will contact you for further process. I hope that will be helpful."}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Would there be anything else apart from this, I may assist you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO THANKS"}]}, {"conversation_id": 10215, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to prodesk cable services. How may I help you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi! I'm interested in signing up for internet"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll help you with that. Could you please provide me the city and the zip code?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Philadelphia"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "19152"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for sharing the details. We have different data plans such as 1GB, 5GB and 10GB for services like phone, internet and cable. Which one would you like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to do the highest one for the internet"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right! Do you mean 10GB data plan?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes please"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "would you be able to let me know the price?"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! 10GB would cost you $15. Would you like to confirm the data plan?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Yes please"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for confirming. I've initiated a request for the 10GB data plan for the internet service. You would receive a confirmation message along with the payment link. Is there anything else I may help you with?"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "That is everything! I appreciate your help today. thank you"}]}, {"conversation_id": 10216, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hai Good Morning..I am interested in purchase a new cable service.Can you help me?\n"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Could you help me with your city and the zip code?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Yeah..Tampa,florida 33603"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely, thank you for providing the details. Could you tell me which data plan would you like to subscribe to?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "\nKindly confirm 10Gb plan...\n"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely, that's the best plan we offer. If you have any queries regarding this plan, I'll be glad to answer."}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "No"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for your patience. I've successfully signed you up for the service. My team will reach out to you shortly and the connection will be made within the next 24 hours.Would you need anything else?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Sure"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "No..Thanks a lot"}]}, {"conversation_id": 10217, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello. Welcome to Tarro cables. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "like to purchase"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "What would you like to purchase?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": " internet"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "ure. Could you please help me with your City and Zipcode? So that I can find best services available near you."}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "95784"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Which data plan would you like to purhcase? We have 1GB, 5GB and 10GB data plans available."}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": " 5GB"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! That's a great choice. I've raised a request for your service installation. Our agent will contact you soon regarding the same. Is there anything else I could help you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye"}]}, {"conversation_id": 10218, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I am interested in purchasing new cable service.Can you help me?"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Of course! I must say you've reached the right place for the best data plans, I'd be glad to help you get that. May I know the city name and it's zip code?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I am interested in purchasing new cable service.Can you help me?"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Definitely! You've connected to the right place for that, I'll be happy to help you in this regard. May I know the city name and it's zip code/"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Jacksonville, Florida 32202"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! Could you please confirm if you'd like to get a  1 GB, 5 GB, 10 GB connection?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10gb plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for the response. Could you please allow me a moment, while I get this done for you?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Take your time"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good news! I'd like to inform you that, I've confirmed you new 10 GB cable connection. Our executives will reach you within 48 hrs for the installation. Is there anything else that I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "No.Thanks a lot"}]}, {"conversation_id": 10219, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning, thank you for contacting Ace cables, How may I help you?\n"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need internet service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. Could you please help me with your city and zipcode?\n"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Phoeni 85001"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for sharing your details with me. You said you need a internet plan. We've functionality data plans, namely 1 GB, 5 GB and 10 GB. Which one you'd like to buy?\n"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 gb data plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Your request for the desired service has been initiated. Our agent will contact you soon. Is there anything else I could help you with?\n"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thanks"}]}, {"conversation_id": 10220, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HAI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! Welcome to Act Fiber-net Broadband, how may I help you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "IS there any discounts currently you have "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll check that for you, could you please help me with your name and the account number? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "my name mkboddy and account number is 548798659898"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you Mkboddy, may I know the last 4 digits of SSN?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5487"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Could you please let me know if you're a student or active military member or a person over the age of 65 years? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no im not "}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I really apologize, as you're not a part of any of that category we cannot provide you any promotional contract or discounts for you."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "oh ok "}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "currently what promotion is goingon"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "are you there "}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you Sir, you can continue with your basic plan. Right now we do not have any promotions. "}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok "}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thanks for your assistance "}, {"turn_id": 16, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're most welcome, is there anything else I may help you with?"}, {"turn_id": 17, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}, {"turn_id": 18, "speaker_role": "Agent", "speaker_id": "1", "utterance": " Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!"}, {"turn_id": 19, "speaker_role": "Customer", "speaker_id": "2", "utterance": "                                                                   "}, {"turn_id": 20, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good bye!"}, {"turn_id": 21, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yeah "}]}, {"conversation_id": 10221, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Thank you for connecting to the Zoom services! How may I assist you? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need sign up my internet connection "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll help you in signing up for a new internet service. May I know the name of your city and the zip code of your area? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "los angels 90011"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! May I know which data plan would you like to choose, 1Gb data plan or 5Gb data plan or 10Gb data plan? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a good choice! I'd like to inform you that your service request has been registered with us and our technical team will contact you in the next 24 hours to book an appointment for the installation of the service. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "data plan i accept for you"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thank you so much drew"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome! Would there be anything else I may assist you with? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing "}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thanks for your service"}]}, {"conversation_id": 10222, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI, I WANT TO PURCHASE INTERNET"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning, you're connected to AT&T Customer Service. Surely, I'll help you with it. Could you please provide the city and the zip code?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "MADURAI 415863"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "sure, thank you for sharing the details. Could you tell me which data plan would you like for your internet connection?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "MADURAI 415230"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, We offer three data plans to our customers 1 GB, 5 GB and 10 GB. Which one would you think is the best for you?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Could you confirm me on which data plan would you like? 5 GB or 10 GB?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB ONLY"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, would you have any questions regarding this plan?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "YES SURE"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Okay. Please allow me a minute to get this done for you."}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for your patience, you've been successfully registered for this service connection. The installation team will reach out to you and the connection will be made within the next 24 hours?"}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK NICE THANK YOU"}]}, {"conversation_id": 10223, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good Morning! Welcome to T-Link customer service. How may I assist you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need new service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! Which service are you looking for (Internet/Phone/Cable)? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "cable"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I would like to know the name of your city and it's zip code to process the request. "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "AZ 85001"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Which data plan are you interested in. We have 1GB, 5GB and 10 GB which costs $3, $5 and $7 respectively. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! 5GB is one of the best data plans and it will cost you $5 including all taxes. I will activate the same for you right away. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! The same will be now activated. Is there anything else I may help you with today? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING"}]}, {"conversation_id": 10224, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good Morning! Welcome to T-Link customer service. How may I assist you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I would like to know the name of your city and it's zip code to process the request. "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "chicago 45879"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Which data plan are you interested in. We have 1GB, 5GB and 10 GB which costs $3, $5 and $7 respectively.  "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! 5GB is one of the best data plans and it will cost you $5 including all taxes. I will activate the same for you right away. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}]}, {"conversation_id": 10225, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello. Welcome to Tarro cables. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. Could you please help me with your details like your city and zipcode? So that I can find the best plans available near you."}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "City name Phoenix Zipcode number 65234"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for sharing your details. What service type would you like to purchase? Is it cable. internet or phone?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Internet"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Which data plan would you like to purhcase? We have 1GB, 5GB and 10GB data plans available. It's $25 for 1GB. $40 for 5GB and $60 for 10GB."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. Your request for the desired service has been raised and our agent will contact you for the installation at your convenient time."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks for your support"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome. Is there anything else I could help you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Nothing else"}]}, {"conversation_id": 10226, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi, good morning! You've reached the customer executive of Fastnet Cable services, how may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! I'll be glad to help you in this, may I please know the city you belong to and also its zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "my city name chennai and zip code 741852"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Thanks for sharing, may I please know which data plan would you like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Please allow me a moment to process your request."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "okay"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for being so cooperative, I'm glad to inform you that I've signed you up for the new cable service you'll soon receive a confirmation message with a link to payment and after payment the services will be activated. Welcome aboard, will there be anything else I may help you with?\n"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10227, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hello"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Thank you for contacting media cable services. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i would like to purchase the internet connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I will definitely help you out in this regards. But first I would require your city name and zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "washington-20001"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "washington-20001"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! So for the internet packages we have (1 GB, 5 GB, 10 GB) which cost $5, $10 and $20 respectively. Now could you please go ahead and choose a package according to your usage please?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 gb data plan"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! So do I go ahead and confirm the plan and register your account with us?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes confirm"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright I have now confirmed the package for you and also created an account on your name. Our associate would visit your house shortly and help you with the service installation. Is there anything else I could help you with for today?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing thank you"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're Welcome! Have a great day, hope to assist you again. Goodbye!"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye"}]}, {"conversation_id": 10228, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good Morning. Welcome to media cable service, how may I help you out today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "   want to purchase new cable"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I will surely help you out in this regards but before we go ahead with the procedure could I please have your city name and it's zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "milor 625369"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Since you've mentioned you would like to go ahead with the cable service, we have three packages to offer since you are our new customer and they are (1GB, 5 GB, 10 GB) which are $5, $10 and $20 respectively. So now could you please go ahead and choose a package for yourself?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I have now confirmed the 5 GB data plan on your name and created an account for you. Our associate would visit your house and help you in the service installation. Is there anything else I could help you with for today?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10229, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning! You've reached sun feast media services. How may I help you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need sign up internet connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! Thanks for showing your interest in Sun feast media services. May I know your city name and zip code please? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "los angel 90011"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for helping me with your details. We have three data plans as of now, They are 1 GB, 5 GB and 10 GB. which one you'd like to buy? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect choice! I'd like to inform, We are going to charge $25.40 per month for 10 GB data plan. Is that okay?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Done! I've registered your request, Shortly you'll receive a call from you "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Done! I've registered your request, Shortly you'll receive a call from our team, They'll guide you further in this regards. I can assure you that within two hours the installation process will be completed and your service will get activated. "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Thank for contacting us. May I know if there is anything else I can assist you with?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing"}]}, {"conversation_id": 10230, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi Good morning!"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi there! This is your customer executive speaking. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i like to connect new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Absolutely! Thanks for choosing us. Could you please help me with your city and it's pin code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Gohur, 421011"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure thing! We have these plans available with us for you - 1GB, 5GB and 10 GB. What's your pick?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i like 5 GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely. This shall be activated within 24 hours. Is there anything else I may help you with?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Nothing!"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thank You ! Mr. Taylor"}]}, {"conversation_id": 10231, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi!"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good evening, Fast Net Cable Services. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to sign up for your new service, Can you help me?"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll be glad to help you in this, may I please know your city and its zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "California City, 2548752."}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for sharing the information! May I please know which services would you like to sign up for?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I like to purchase Cable services."}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hello!"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! May I please know which data plan would you like to purchase?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I like to have a 5GB data plan."}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Please allow me a moment to proceed further."}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Okay!"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for being so cooperative, I'm glad to inform you that I've signed you up for the new cable service you'll soon receive a confirmation message with a link to payment and after payment the services will be activated. Welcome aboard, will there be anything else I may help you with?"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "May i know the price of the data plan which i have purchased?"}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! AS you have chosen the 5 GB plan, it will cost you 10$ per month, hope I've cleared all of your queries?"}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Okay! Good!"}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thankyou!"}]}, {"conversation_id": 10232, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! You've reached Act Fiber Cable services, how may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Good Morning,  Kindly Sign up new service for me "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll do that for you, may I know your name pleasE?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Jack"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you Jack, could you please let me know the name of the city and the zip code? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Amherst, NY 14228"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! As you know we serve different services, we have cable service, internet service, phone service. May I know which service type you'd like to purchase? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Internet "}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! For the internet service, we have 1 GB plan for $10, 5 GB plan for $20 and 10 GB for $30. Could you please let me know which data plan you'd like to choose? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB Plan"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for staying connected. Our executives will reach out to you for further details, will that be fine with you?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thanks Spencer"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're most welcome, would there be anything else I could help you with?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Nothing else, Thank You !"}]}, {"conversation_id": 10233, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning. Welcome to LMT cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE INTERNET"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hope we are connected?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "YES CONNECTED"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "MUMBAI AND 247958"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "As there's no response from your end, I'd have to end this conversation."}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO SORRY"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll confirm the plan of 10 GB for the internet service to you. Is there anything else that I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE"}]}, {"conversation_id": 10234, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello. Welcome to ACE cables. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "like to purchase"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "What would you like to purchase?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "internet"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. Could you please help me with your details like your city and zipcode? So that I can find the best plans available near you."}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "kambur 65173"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for the information. You said you need a internet plan. Which data plan would you like to purchase? We have 1GB, 5GB and 10GB data plans available. It's $25 for 1GB. $40 for 5GB and $60 for 10GB."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10GB."}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Is there anything else I could help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10235, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to Zoom services, how may I assist you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT NEW INTERNET CONNECTION"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a nice decision and I'll surely help you out in getting the best internet service. May I know the name of your city and the zip code of your area?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "FLORIDA"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "152356"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Depending upon your city and area we have 3 various plans for the internet service, which are 1Gb, 5Gb and 10Gb data plan. May I know which data plan would you like to choose? "}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB "}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a great choice! I'd like to inform you that your requested service will be activated in the next 2 business dyas, I hope that is fine with you? "}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OKAY"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Wonderful, I've confirmed your service. Would there be anything else I may assist you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "THANK SO MUCH FOR YOUR HELP "}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "BYE "}]}, {"conversation_id": 10236, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning! You've reached sun feast media services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I need cable connection."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'd love to help you out. We are always at your service. May I know your city name and zip code please? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "My city name is Illinois and zip code is 60091."}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for sharing your details with me. Now, may I know which data plan you'd like to purchase? we have 1 GB, 5 GB and 10 GB data plans."}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I need 5 GB data plan."}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great choice! We'll debit $25.40 every month for using 5 GB data plan from your account. Is that okay? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Good news! I've registered your request. Shortly, My team will get in touch with you and they will ask for personal details which are necessary for verification. Please cooperate with them in completing the process. As soon as this process is done. You'll receive a service activation email within an hour. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thank you"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "My pleasure! Would there be anything else I may assist you with? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "No, Thanks."}]}, {"conversation_id": 10237, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi! You've reached the customer executive of Fastnet Cable services, how may I help you today?\n"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "dear sir i want new internet service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll be glad to assist you, may I please know the city you belong to and the zip code?\n"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "newyork 54324"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Thanks for sharing the information, may I please know which data plan would you like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "dear please share the details"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "We offer 1GB, 5 GB, 10 GB, which data plan would you like to purchase?\n"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! Please allow me a moment to proceed further."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OKAY"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for being so cooperative, I've checked all of your details and would like to inform you that I've signed you up for the new services. Our executives will reach out to you as soon as possible and help you with installation and a confirmation message will be sent to you for the payment. Anything else I may help you in?\n"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING THANKS"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome! Thanks for choosing our services, it was great assisting you. Have a nice day, goodbye."}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "BYE"}]}, {"conversation_id": 10238, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi sir...i request you to signup for new service.."}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! Sure! I'll be glad to help you with that, may I know the name of the city and the zip code please? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "city name :  chennai   zip code  :  600025"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! The services we provide are cable connection, internet services and the phone connection. The plans we offer are 1 GB, 5 GB, 10 GB and the prices are $5, $25 and $50 respectively."}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i like to purchase cable service with 10gb data plan..."}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for choosing the best plan, please give me a minute to proceed further. "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok sure..."}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I really appreciate for staying connected. Please give us 24 hours for the installation process, our executives will reach out to you for further details. If there's any concern please feel free to visit our website www.cablemedia.com. Will there be anything else I may help you with?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing else sir..."}]}, {"conversation_id": 10239, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi there! This is your customer executive speaking. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase internet"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely! May I know the city and it's zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "mumbai and 427928"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure thing! We have these plans available with us for you - 1GB, 5GB and 10 GB. What's your pick?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB data plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! This pack is valid for a month and costs you $5 per month. Would you mind the activation of this pack in 24 hours?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thank you"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Yeah, that shall be done. Is there anything else I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing else"}]}, {"conversation_id": 10240, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning! You've reached Net link Media/Cable Services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for choosing Net Link services for you new cable and media services, I'll be happy to help you in this regard. Could you please help me with the city name and it's zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "erode and 582693"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Could you please confirm if you'd like to get 1 GB, 5 GB, 10 GB connection?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for the information. Could you please allow me a minute or two, while I get this done for you?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "okay"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good news! I'd like to inform you that, I've confirmed you new 5 GB cable connection. Our executives will reach you within 48 hrs for the installation. Is there anything else that I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thank you"}]}, {"conversation_id": 10241, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i would like to purchase the internet connection"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I'll help you with that. May I know the name of your city please?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want internet connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I'll help you with that. May I know the name of your city please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "washington-20001"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Could you please provide the information regarding the plan you'd opt in 1 GB, 5 GB and 10 GB?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10gb data plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll confirm the plan of 10 GB for the internet service to you. Is there anything else that I may help you with?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing thank you"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Wonderful! I had a good time assisting you. Have a nice day. Bye."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye"}]}, {"conversation_id": 10242, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Welcome and Good Morning! This is Casey and I'm here to help you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure I will help you in getting that done. May I know the name of your city with it's zip code to process the request. "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Anchorage 99501"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Which data service would you like to prefer. We have 1 GB which costs $3, 5 GB which will cost $5 and 10 GB will charge you $7. "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB "}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! The 5 GB plan is one of the best plans and it will cost you $5 including all taxes on monthly basis. I will activate the same for you right away. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok "}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": " Is there anything else that I may help you with today? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Nothing else"}]}, {"conversation_id": 10243, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi "}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! You've reached AT&T. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase new cable service "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Absolutely! I'll do my best to help. Could you share the city you're residing and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Huntsville 35801"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely, thank you for sharing the details. Could you tell me which data plan would you like to sign up for?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Would you have any queries regarding this plan?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Would you like me to confirm  this plan for you?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Ok thanks"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely, you've been successfully signed up for the service connection. My team will con tact you and help you further. We assure that the connection will be made within the next 24 hours."}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "My pleasure. Would you have any more queries?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Nothing else"}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hello"}]}, {"conversation_id": 10244, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Thank you for connecting to Zoom service, how may I assist you? "}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": " ineed cable connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll help you in getting a new cable connection. May I know the name of your city and the zip code of your area? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "city : alappuzha"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "zipcode : 688001"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Lovely place! I'd like to inform you that in your city and area we provide 1Gb data plan, 5Gb data plan and 10Gb data plan for the cable connection. May I know which data plan would you prefer? "}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 gb"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a great choice! I'd like to inform you that your requested service has been accepted which will be installed and activated in the next 2 business days. "}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "okay thanks"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome! Would there be anything else I may assist you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10245, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE INTERNET"}]}, {"conversation_id": 10246, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to Aura cable services. How may I assist you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Good Evening!"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I would like to inform that i want to connect new internet connection."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll help you with that. Could you please provide me the city and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "City:gule ZIP code:25964"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for sharing the details.We have different data plans like 5GB, 10GB, 1GB. Which one would you like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I would like to purchase 10GB plan."}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right. 10GB costs you 15$. Would you like to confirm the data plan?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Yes, Kindly confirm the plan."}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right. I've initiated a request for the 10GB data plan. You would be receiving a confirmation message regarding this along with the payment link. Is there anything else I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thanks for the information. i am waiting future notification."}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for choosing us. I had a great time assisting you. In case you have any queries please feel free to reach out to us. Have a good day!"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "With pleasure! have a nice day."}]}, {"conversation_id": 10247, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HAI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello, thank you for contacting Ace cables. How can I help you today?\n"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I NEED A INTERNET CONNECTION "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. Could you please help me with your city and zipcode?\n"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "FLORIDA CITY "}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ZIP - 79768"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for sharing your details with me. You said you need a Internet plan. We've functionality data plans, namely 1 GB, 5 GB and 10 GB. Which one you'd like to buy?\n"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB "}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Your request for the desired service has been initiated. Our agent will contact you soon. Is there anything else I could help you with?\n"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "THANKS "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO"}]}, {"conversation_id": 10248, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Thank you for connecting to the Zoom services! How may I assist you? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT NEW CABLE SERVICE "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll help you getting a new cable connection. May I know the name of your city and the zip code of your area? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "23860\nHopewell, VA"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Nice place! I'd like to inform you that in your city we provide 3 various data plans which are 1Gb data plan, 5Gb data plan and 10Gb data plan. May I know which data plan would you like to select? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a good choice! I'd like to inform you that your service request has been registered with us and our technical team will contact you in the next 24 hours to book an appointment for the installation of the service."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Would there be anything else I may assist you with? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO"}]}, {"conversation_id": 10249, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Thank you for connecting to Zoom services! How may I help you out today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "want to purchase new cable\n"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll help you in purchasing a new cable service. May I know the name of your city and the zip code of your area? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "melur 625101\n"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'd like to inform you that in your city and area we provide 3 various data plans, which are 1Gb data plan, 5Gb data plan and 10Gb data plan. May I know which one would you prefer for the cable connection?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a good choice! I'd like to inform you that your requested service will be installed and activated in the next 2 business days. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Would there be anything else I may assist you with? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10250, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hello"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Thanks for contacting Star cable customer service. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's awesome! Thanks for choosing us. We are at your service. May I know your city name where you reside and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "canada"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "54422"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right! Thanks for sharing your details with me. I'll check with team and let you know which data plans are available and this might take few minutes. Please wait."}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! We are currently offering 1 GB, 5 GB and 10 GB Internet data plans. Which one you'd like to buy? "}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing, Guess what? we have discounts on 5 GB Cable data plans, we are offering it at $18.00 only. It is valid till one month and it is renewed at 1st of every month. "}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Thanks for confirming that. I've conveyed this to my team, they'll create your new account and soon our team will contact you. Please follow their instructions. "}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Anything else I may help you with?"}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10251, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi rory"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to prodesk cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need a new cable service connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll definitely help you with that. Could you please help me with the city and zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "chennai1265"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for sharing the details. We have different data plans such as 1GB, 5GB and 10GB for services like phone, cable and internet. Which one would you like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "internet"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right. What's the data plan you would prefer?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb plan"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! 5GB data plan would cost you $10. Would you like to confirm the plan?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right. I've initiated the data plan. You will be receiving the confirmation message along with the payment link."}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}]}, {"conversation_id": 10252, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello. welcome to Tech Cable Services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANTS TO PURCHASE CABLE"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. Could you please help me with your city and zipcode?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "MUMBAI 652389"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for the information. What service type would you like to purchase? Is it cable, internet or phone?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "CABLE"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Which Data plan would you like to purchase? We have 1GB, 5GB and 10GB data packages available with us."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. I've raised a request for your service. Our Agent will be contacting you soon for the installation."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Is there anything else I could help you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE"}]}, {"conversation_id": 10253, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hello"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning! You've reached Net link Media/Cable Services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need new connection for internet"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Definitely!  I must say you've reached the right place for that, we provide the best services and best plans to our customers. To help you in the best way possible, could you please help me with the city name and it's zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "newyork city zip code is 10011"}]}, {"conversation_id": 10254, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! You've reached AT&T. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want a new internet connection "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Absolutely! I'll do my best to help. Could you share the city and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "New York 65524"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, thank you. Which data plan would you like to go with?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB "}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, the plan is the best. Would you have any queries regarding this plan?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "May i know the price for this plan "}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, the plan is for only $70 a month. You get the first month free as part of our introductory offer. Would you have any more queries?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "No,queries thank you "}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Are we connected? "}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely, you've been successfully signed up for the service connection. My team will con tact you and help you further. We assure that the connection will be made within the next 24 hours. "}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Okay "}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, would there be anything else that I could help you with?"}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "That'"}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "That's all thank you "}]}, {"conversation_id": 10255, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there!  Welcome to Universal cable customer care services. How may I help you?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "like to purchase cable service\n"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'm glad I can help you. May I know the name of your city and its zip code, please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "melur 987546\n"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Thank you for the details. We have 1 GB, 5 GB and 10 GB cable data plans for you. Which one of these data plans, would you like to sign up for?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 gb\n"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! The monthly tariff for 10 GB cable data plan is $250 including all the taxes. Since you are our new customer, we would like to offer you a discount of 10% on your 3 month bills. Would you like to confirm your subscription for the 10 GB cable data plan?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! I've forwarded your subscription request for the 10 GB cable data plan. You will be receiving a confirmation message regarding the same within 24 hours. We hope you enjoy our service. Will there be anything else I could help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks\n"}]}, {"conversation_id": 10256, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good evening! Welcome to Fastnet Cable customer service, I'm Cameron. How may I help you?\n"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yeah"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Absolutely! I'll be glad to help you in this, may I please know your city name and zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Tiruvananthapuram"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "685004"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! May I please know which type of service would you like to sign up for?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "internet service"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! May I please know which data plan would you like to purchase?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 gb data plan"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Please allow me a moment to proceed further."}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok sir"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for your patience, I'm glad to inform you that I've signed you up for the services it will get activated in an hour and you can enjoy the services. Welcome aboard, anything else I may help you with?\n"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "No sir. thank you very much"}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome! It was great assisting you, feel free to reach us when needed. Have a nice day. Goodbye."}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye"}]}, {"conversation_id": 10257, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HAI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to purchase new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll be glad to assist you with that, could you please let me know the name of the city and the zip code? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "canada"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "24531"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! The services we provide are cable connection, internet services and the phone connection. The plans we offer are 1 GB, 5 GB, 10 GB and the prices are $5, $25 and $50 respectively."}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1 GB"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I really appreciate for staying connected. Please give us 24 hours for the installation process, our executives will reach out to you for further details. If there's any concern please feel free to visit our website www.cablemedia.com. Will there be anything else I may help you with?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have a great day ahead!"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok bye"}]}, {"conversation_id": 10258, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hello"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi! Welcome to star cable customer care services. How may I help you today?\n"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want purchase internet connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's great! I'll definitely help you with your query. To get the best deals for you, may I know the name of city you are living in and its zip code, please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "washington 20001"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Thank you for the details. We offer 1 GB, 5 GB and 10 GB data plans for our internet services. Which one of these are you looking for?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i would like 10gb plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! That's a great choice. You can avail 10 GB cable data plan after you complete the subscription process. Do you have any query or would you like to know anything about your selected data plan?\n"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing"}]}, {"conversation_id": 10259, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! good morning! You're connected to Annabelle cable customer service. How may I help you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "good morning "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "How may I help you today?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "which services did you hve"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "We have cable service, internet service and phone service available. Which service would you prefer?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want cable service"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "May I know your city name and zip code please?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "coimbatore 641666"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for helping me with your details. At present, we have three data plans, they are 1 GB, 5 GB and 10 GB. which one you'd like to buy?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for confirming. I've created your new account and shared your details with my team, Quite soon, they'll contact you and proceed with the installation process. I'm positive that within two hours your service will get activated."}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thank you"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "My pleasure! Thanks for being patient and cooperative. Is there anything else I may assist you with?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}]}, {"conversation_id": 10260, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello good morning! You're connected to Annabelle cable customer service. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I need to sign up for new cable internet connection, please provide information about it."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I'll be glad to assist you, could you please help me with your city name and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Houston, 77001"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Lastly, I'll also need the data plan that you wish to purchase? Currently, we have 1 GB for $25, 5 GB for $55 and 10 GB for $90 per month. Which one would you like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I would like to purchase 5 GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a great choice! I've made a request for the same and our team will contact you for further process. I hope that will be helpful. Would there be anything else apart from this I may help you with?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "No, thank you sir"}]}, {"conversation_id": 10261, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi Alan"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning. Welcome to media cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to sing up to a new cable contract"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I will definitely help you out with that but firstly could you please help me with your name and email id?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Kratos Smith"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "katraos@gmail.com"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "sorry te correct email is Kratos01@gmail.com"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you Kratos! Could I also have your complete house address please?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "liberty street 09 apt 3-a"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you Kratos! Now, could you please choose a time slot between 8AM-12PM or 12PM-3 PM or 3PM-7PM so that our associate could visit your house and fix the cable connection for you."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "3pm to 7pm"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I have now confirmed the time slot for you and our associate would visit you during that time. Now may I know which plan would you like to go for we have three plans i.e basic ($50 per month - 50 channels), premium ($75 per month - 75 channels), and platinum ($100 per month - all channels) So would you please choose a plan for yourself so that we could take the procedure further."}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "platinium please"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Could I have your credit card number for service activation please?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "8756 9355 93847 6354"}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "hank you! I have now activated the platinum cable service plan and you would be able to access the channels shortly i.e in 1-2 hours. Is there anything else I could help you out with for today?"}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thats all"}, {"turn_id": 17, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thank you my friend"}]}, {"conversation_id": 10262, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hey sam"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning, You've contacted D-link services. How may I assist you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want new cable connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Please*"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i am from texas and portal is 73301"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for helping me with your details. As of now we've three data plans for you, viz 1 GB, 5 GB and 10 GB. Which one you'd like to buy?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need 10gb connection"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect choice! I'd like to inform you that, The fare for 10 GB would be $25.60 (including all the taxes) and you get high speed internet at no extra cost. Isn't that amazing? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yeah it's amazing one"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! I've opened your new account and shared your details with my team. right after this chat you'll be directed to payment page, please make the payment and within an hour your service will get activated. In case you've any other query please reach out to us anytime. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yeah sure"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright. Thanks for being patient and cooperative. Is there anything else I may help you with? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10263, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hey, I'd like to inquire about your internet plans."}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning! You've reached Net Link Media/Cable Services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Do you know what speeds the internet plans have?"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Of course! Firstly, Thank you for choosing Net Link services for you new internet service.  The plans we offer are 1 GB, 5 GB, 10 GB and the prices are $5, $25 and $50 respectively. And, I would suggest you to go with the 10 GB internet plan as it has the best speed and unlimited usage."}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Sounds impressive. I would like to purchase the 10 GB plan. "}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Swedesboro, 08085"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Please allow me a minute or two, while I get this done for you."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Also I have one more question, for your cell phones, which company provides the towers for the service? Verizon? Sprint?"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Well, we go ahead and provide networks to our esteem customers from Sprint."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Ah...too bad, I get lousy reception from sprint in my home."}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I apologize, However I will make sure that the service being provided to you will be worth enough you pay. I will also pass the feedback to the higher authorities so that the same can be improved."}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "That's what they told me last time I was their customer but I was disappointed with it. I'll just stick with the internet service, thanks. "}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'm really sorry to hear that. We regret for the inconvenience and we offer you a special discount on your first payment this time. We will make sure from now the service that will be provided to you is in a priority case and will not give any other problems ever again."}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Can I cancel without paying any frees if I still get terrible service with it?"}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "paying any fees*"}, {"turn_id": 16, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I will definitely put that issue if it happens again. Hope it will not continue and disappoint you again."}, {"turn_id": 17, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Ok, I'll take you. You are a good salesperson."}, {"turn_id": 18, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I'll take it********8"}, {"turn_id": 19, "speaker_role": "Customer", "speaker_id": "2", "utterance": "lol not you"}, {"turn_id": 20, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I'm not awake yet..."}, {"turn_id": 21, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's fine. The 10 GB pack will cost you $40 after discount. And our executive will reach you within 48 Hrs with the installation. "}, {"turn_id": 22, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Ok, sounds good."}, {"turn_id": 23, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! May I confirm if all your questions have been answered for the day?"}, {"turn_id": 24, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Yup, thanks for all the help and have a good day."}]}, {"conversation_id": 10264, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi "}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! Good morning! I hope you're having a good day. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need a canle a connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's amazing! Thank you for showing your interest in our services, we are glad to help you out. May I know your city name and zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "kerala 625008"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for sharing your details, at present we have three data plans which are: 1 GB, 5 GB and 10 GB. which one you'd like to purchase? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! I'd like to inform you that the price for 5 GB data plan is $12.50 per month. Is that okay? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! Thank you for confirming, I've shared your details with my team. shortly, you'll receive an email please acknowledge it and you'll also get a verification phone call from my team. Please cooperate with them. I can assure you that within an hour your service will get activated."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thack you"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "My pleasure! Is there anything else I may assist you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}]}, {"conversation_id": 10265, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to prodesk cable services. How may I help you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to purchase new cable sevice"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Are we still connected?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Anchorage 99501"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Are we still connected?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! 5GB would cost you $10. Would you like to confirm the data plan?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "hank you for confirming. I've initiated a request for the 5GB data plan for the cable service. You would receive a confirmation message along with the payment link. Is there anything else I may help you with?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Nothing elee"}]}, {"conversation_id": 10266, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hello alex "}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "good morning"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning, Welcome to media cable services. How may I help you today?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need new internet service"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I will surely help you out with that, but before we go ahead with the procedure could you please help me with your city name and it's zip code please?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "625106"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! since you've mentioned you would like to go ahead the internet service. We have three packages to offer, (1GB, 5 GB, 10 GB) which are $5, $10 and $20 respectively so could you please go ahead and choose a packages for yourself please?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! I have now confirmed the 10 GB data plan on your name. However you would be receiving a conformation message about the same in an hour. Is there anything else I could help you with for today?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "my name is karthick"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing okay"}]}, {"conversation_id": 10267, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning, Fast net cable services. How may I assist you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "What is the procedure to sign up."}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Please allow me to help you in signing up for the services, please share your city name ?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Texas"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! May I please know it's zip code too?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10100"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! May I please know what service type would you like to sign up for?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "internet data"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! May I please know what data plan would you like to purchase?."}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Please allow me a moment to proceed further."}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "sure"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for waiting, I've checked your details and registered you for the service plan you opted for. Anything else I may help you with?"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing, thanks"}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "My pleasure! Thanks for choosing our services, have a nice day. Goodbye."}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye"}]}, {"conversation_id": 10268, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi robin"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning. Welcome to LMT cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need internet service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I'll help you with that. May I know the name of your city please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "my city name is Huntsville"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! May I know the zip code of Huntsville please?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need nip code is 35801"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Could you please provide the information regarding the plan you'd opt in 1 GB, 5 GB and 10 GB?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need is 5 gb plan"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll confirm the plan of 5 GB for the internet service to you. Is there anything else that I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Wonderful! I had a good time assisting you. Have a nice day. Bye."}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok bye"}]}, {"conversation_id": 10269, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi casey"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Welcome and Good Morning! This is Casey and I'm here to help you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need a new cable service connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure I will help you in getting that done. May I know the name of your city with it's zip code to process the request. "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "mumbai 456476"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Which data service would you like to prefer. We have 1 GB which costs $3, 5 GB which will cost $5 and 10 GB will charge you $7."}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! The 5 GB plan is one of the best plans and it will cost you $5 including all taxes on monthly basis. I will activate the same for you right away. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome! Is there anything else that I may help you with today? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no need"}]}, {"conversation_id": 10270, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there, Good morning! Thanks for contacting Net cab customer service. May I know your query please?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hello!"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "very good morning! i want to sign up new service."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing!! We are the leading service providers of cable, internet and phone service. May I know for which service you'd like to sign up for? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need internet service."}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure!! We're glad that you chose us. I'll need your details to open a new account. Would you mind sharing that with me? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes, sure!"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for being so cooperative, May I know the city name and the zip code of your area? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ny city name is Indiana\tand zip code is 46209"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for sharing your details. I've checked with my system, under internet service as of now we are offering 1 GB, 5 GB and 10 GB data plans. which one you'd like to buy? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB plan is enough for me."}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "may i know the price of 5GB data plan?"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Yes! I've mentioned it above. "}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes okay. "}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for confirming! Quite soon you'll get a confirmation email, please acknowledge it. You'll also have to fill up a form. As soon as you click on submit. You'll be shared the username and password then you can login and your service will get activated. "}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "okay. thank you."}, {"turn_id": 16, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're most welcome! Is there anything else I may help with you further? "}, {"turn_id": 17, "speaker_role": "Customer", "speaker_id": "2", "utterance": "that's all."}]}, {"conversation_id": 10271, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "\nHello and welcome to universal cable customer care services. How may I assist you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HAI"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello and welcome to universal cable customer care services. How may I assist you today?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "chANGE TO MY CABLE SERVICE"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll definitely help you with your request. To get the best deals for you, may I know your city name and its zip code, please?\n"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ASHOK "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "MADURAI"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "36451"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Thank you for the details. We have 1 GB, 5 GB and 10 GB cable data plans. Which one are you looking for?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1 GB"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! That's a perfect choice! You have been subscribed to 1 GB data plan and its related updates. Do you have any query related to our data plans?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I hope I was helpful in assisting you. Will there be any query that I can assist you with?"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO THANKS"}]}, {"conversation_id": 10272, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE INTERNET"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good Morning. Welcome to media cable service, I will surely help you out in this regards but before we go ahead with the procedure could I please have your city name and it's zip code?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "GOA 456987"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Since you've mentioned you would like to go ahead with the internet service, we have three packages to offer since you are our new customer and they are (1GB, 5 GB, 10 GB) which are $5, $10 and $20 respectively. So now could you please go ahead and choose a package for yourself?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10GB"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I have now confirmed the 10 GB data plan on your name and created an account for you. Our associate would visit your house and help you in the service installation. Is there anything else I could help you with for today?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE"}]}, {"conversation_id": 10273, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi jesse"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning! You've reached Net link Media/Cable Services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "do you have some ongoing promotions right now?"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Definitely! We do have promotion on our cable plans. I'd be glad to help you in this regards. Could you please help me with your full name and your account number?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Joe rogan"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "And, your account number would be?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "867584"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! May I know the last 4 digits of your SSN number?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "6675"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! For having a discount for cable connection, there are few details that I'll need like may I know if your are a student, a active military member or over the age of 65?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "none of this"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "My sincere apologies Mr. Rogan. As you do not fall under the above categories, there will be no discounts provided on your cable services. Is there anything else that I may help you with apart from that?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thats all"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thank you"}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome!  Thank you for choosing us, we are always here to help you. Have a nice day!"}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye"}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thank you for the info"}]}, {"conversation_id": 10274, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello and welcome to star cable customer service. How may I assist you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase internet "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll definitely help you with your request. To get the best deals for you, may I know your city name and its zip code, please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "GOA, 451255"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Thanks for the details. We have 1 GB, 5 GB and 10 GB data plans for our internet services. Which one would you like to subscribe?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB PLAN  "}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Perfect choice! You are now subscribed to 5 GB data plan and related updates. I hope I helped you with your query. Will there be anything else I can help you with?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE "}]}, {"conversation_id": 10275, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HITHERE"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello, thank you for contacting Ace cables. How can I help you today?\n"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I NEED AN INTERNET CONNECTION "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. Could you please help me with your city and zipcode?\n"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "MADURAI 625001."}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for sharing your details with me. You said you need a Internet plan. We've functionality data plans, namely 1 GB, 5 GB and 10 GB. Which one you'd like to buy?\n"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WOULD LIKE TO GO FOR 10GB PLAN"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Your request for the desired service has been initiated. Our agent will contact you soon. Is there anything else I could help you with?\n"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "THAT SHOULD BE IT THANK YOU"}]}, {"conversation_id": 10276, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hello, Good morning."}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning, you're connected to AT&T Customer Service. How can I be of help to you?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I would like to signup for new Internet Connection. Could you please help me with that?"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "My pleasure! I'll do my best to help you in this regards. Could you first help me with your city and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "My city is Chicago and zip code is 60176."}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, I appreciate it. Thank you for sharing the details. Which data plan would you think is the best for your needs?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I am looking for 5 GB data plan."}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, the 5 GB plan is best for home use. Would you like to ask any question regarding this data plan?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "What is the cost of the plan?"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "The plan is for just $50 a month. Would you have any more queries regarding this?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "No. Please confirm that plan."}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Okay. Surely, please allow me a minute to do so."}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Okay. Sure."}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for staying connected. you've been successfully registered for this service connection. The installation team will reach out to you and the connection will be made within the next 24 hours?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thank you for your help, Charlie."}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "My pleasure. I hope I have answered all your queries?"}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Yes. You are awesome."}]}, {"conversation_id": 10277, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to Zoom services, how may I assist you? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I need internet connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll help you in getting a new internet connection. May I know the name of the city where you want to set up the internet connection and the zip code of your area? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Chennai, 600001"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing place! I'd like to inform you that in your city and the area we provide 3 different data plans, which are 1Gb data plan, 5Gb data plan and 10Gb data plan. May I know which one would you prefer? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a great choice! I'd like to inform you the 10Gb data plan would cost you $20 per month, would you want me to confirm the service? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes... pls confirm it"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I'd like to inform you that I've successfully confirmed your service request which will be installed and activated in the next 2 business days. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thank u"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome! Would there be anything else I may assist you with? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing else.."}]}, {"conversation_id": 10278, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi! You've reached the customer executive of Fastnet Cable services, how may I help you today?\n"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi, i'm in need to get a new service"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll be glad to assist you, may I please know the city you belong to and the zip code?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Robertson, 846546"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! That was very helpful, may I please know which data plan would you like to purchase?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Cable"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! We offer 1GB, 5 GB, 10 GB, which data plan would you like to purchase?\n"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1gb"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! Please allow me a moment to proceed further."}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Yes sure, I'm waiting"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for being so cooperative, I've checked all of your details and would like to inform you that I've signed you up for the new services. Our executives will reach out to you as soon as possible and help you with installation and a confirmation message will be sent to you for the payment. Anything else I may help you in?\n"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thanks, nope"}]}, {"conversation_id": 10279, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello, good morning! How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "2"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello."}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "tell me"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "How may I assist you today?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Could you please help me with your query?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i moved new house and sign account with a new cable service provider"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You mean you want a new cable connection? Is it?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll be glad to assist you in this regards. May I know your name please?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "akhelish"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Could you also help me with your email address?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "akhelish2k16@gmail.com"}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! May I know your home address?"}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 17, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Are we connected?"}, {"turn_id": 18, "speaker_role": "Customer", "speaker_id": "2", "utterance": "P.O. Box 942873 Sacramento, CA 94273-0001"}, {"turn_id": 19, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! And what kind of cable service would you like to sigh up for? We have basic, premium and platinum service plans available as of now."}, {"turn_id": 20, "speaker_role": "Customer", "speaker_id": "2", "utterance": "platinum service"}, {"turn_id": 21, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Oh wow! That's a great choice! You'll be able to watch all the available channels and that too only for $100 per month. Could you help me with your credit card number for service activation?"}, {"turn_id": 22, "speaker_role": "Customer", "speaker_id": "2", "utterance": "4462030000000000"}, {"turn_id": 23, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for the information. May I know what time slot would you prefer for the installation of the cable? We have 3 time slots available, 8AM-12PM, 12PM-3PM and 3PM-7PM. Which time slot would you prefer?"}, {"turn_id": 24, "speaker_role": "Customer", "speaker_id": "2", "utterance": "3pm to 7pm"}, {"turn_id": 25, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! I've made a request to our team and our technicians will be there at your address between the preferred time slot for service activation. I hope this helps."}, {"turn_id": 26, "speaker_role": "Customer", "speaker_id": "2", "utterance": "helo"}, {"turn_id": 27, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sorry, I didn't get your last response?"}, {"turn_id": 28, "speaker_role": "Customer", "speaker_id": "2", "utterance": "P.O. Box 942873 Sacramento, CA 94273-0001 my address and 3pm-7pm slot"}, {"turn_id": 29, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for the confirmation. Our technicians will be there at your address between the preferred time slot for service activation. Would there be anything else I may assist you with?"}, {"turn_id": 30, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10280, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to Zoom services, how may I assist you? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase cable"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll help you in setting up the cable service. May I know your current city and the zip code of your area? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "goa and 137982"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a lovely place! I'd like to inform you that in your particular city and area we have 3 data plans available, 1Gb data plan, 5Gb data plan and 10Gb data plan. May I know which one would you prefer? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10Gb data plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good choice! I'd like to inform you that the 10Gb plan would cost you $20 per month, I hope you'll be fine with that? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes fine"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! I'd like to inform you that I've confirmed your service which will be installed and activated in the next 2 business days. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thank you have a wonderful day goodbye"}]}, {"conversation_id": 10281, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning, you're connected to AT&T Customer Service. How can I be of help to you?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need new internet connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Absolutely! I'll do my best to help. Could you share the city you're residing and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "my city is chennai and my zip code is 625109"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely, thnak you for helping me with the details. Could you tell me which data plan would you like?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i will prefer 5 gb plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, that's a good decision. Would you have any queries regarding this plan?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing if any quires i will contact uou"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Okay. If there are any doubts regarding the pricing and installation. I'll be happy to help."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks for your support"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Okay. My pleasure. Would you like to confirm this plan?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes "}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, you've been successfully registered for this service connection. The installation team will reach out to you and the connection will be made within the next 24 hours?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok "}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. Would you need anything else?"}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing charlie"}]}, {"conversation_id": 10282, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hello"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Welcome and Good Morning! This is Casey and I'm here to help you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Good Morning, I want to sign up for a new internet connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure I will help you in getting that done. May I know the name of your city with it's zip code to process the request. "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "florida 84563"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Which data service would you like to prefer. We have 1 GB which costs $3, 5 GB which will cost $5 and 10 GB will charge you $7. "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I like the 1 GB plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! The 1 GB plan is one of the best plans and it will cost you $3 including all taxes on monthly basis. I will activate the same for you right away."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thank you"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome! Is there anything else that I may help you with today? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing else needed."}]}, {"conversation_id": 10283, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good Morning! Welcome to T-Link customer service. How may I assist you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I would like to know the name of your city and it's zip code to process the request."}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "11414\nHoward Beach, NY"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Which data plan are you interested in. We have 1GB, 5GB and 10 GB which costs $3, $5 and $7 respectively. "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! 5GB is one of the best data plans and it will cost you $5 including all taxes. I will activate the same for you right away. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes confirm"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! The same will be now activated. Is there anything else I may help you with today? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10284, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI CASEY"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello and Good Morning! My name is Casey and I'm here to help you today. "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I NNED A NEW SERVICE."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! Which service are you looking for (Internet/Phone/Cable)?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "INTERNET SERVICE"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I will help you right away in getting that done. May I know the name of your city with it's zip code to process the request. "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "MY CITY BOSTON AND ZIP CODE 27630."}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Also I would like to know that which plan are you interested in. We have 1 GB that costs $3, 5 GB costs $5 and 10 GB costs $7 respectively."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I LIKE A 10 GB PLAN."}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! The 10 GB plan will approximately costs you $ 7 including all the charges. I will activate the same right away.  "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OKAY,THANK YOU SO MUCH."}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Welcome! Is there anything else that I may help you with? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO,THANKS BYE.HAVE A GOOD DAY."}]}, {"conversation_id": 10285, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to Zoom services, how may I assist you? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want a new service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure thing! I'll help you in getting a new service. May I know which service are you looking out for?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Internet"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll be glad to help you in purchasing internet service. May I know the place where you want the service to be set up and the zip code of your area?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Wichita"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "18765"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing place! I'd like to inform you that in your city and area we have 1Gb data plan, 5Gb data plan and 10Gb data plan. May I know which one would you prefer?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing choice! I'd like to inform you that your requested service will be installed and activated in the next 24 hours. "}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "okay "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thank you very much"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome! Would there be anything else I may assist you with?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Nothing else"}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Have a great day "}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Good Bye"}, {"turn_id": 17, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Thank you so much for reaching out to us, hope you'll have a great day ahead!"}, {"turn_id": 18, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye"}]}, {"conversation_id": 10286, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good evening! Welcome to Fastnet Cable customer service, I'm Cameron. How may I help you?\n"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO SIGN UP NEW CABLE SERVICE"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's amazing! I'll be glad to help you in this, may I please know your city and zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ADGER 35006"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "WHAT ARE THE PLANS AVAILABLE"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for choosing our services for you new connection. The services we provide are cable connection, internet services and the phone connection. The plans we offer are 1 GB, 5 GB, 10 GB and the prices are $5, $25 and $50 respectively.\n"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I CHOOSE 10 GB PLAN"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "WHAT ABOUT THE PRICE INCLUDING TAX"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "AS you have chosen the 10Gb plan it will cost you 50$ per month inclusive of tax, should I g ahead and confirm that for you?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "YES CONFIRM THE PLAN"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "THANK YOU"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Please allow me a moment to proceed further."}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OKAY"}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good news! I'd like to inform you that I've have signed you up for the services you'll soon get a message with the link for payment and after payment the services will get activated. Anything else I may help you in?\n"}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO THAT'S ALL"}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HAVE A GREAT DAY AHEAD"}, {"turn_id": 17, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Feel free to reach us when needed, have a great day. It was great assisting you, goodbye."}, {"turn_id": 18, "speaker_role": "Customer", "speaker_id": "2", "utterance": "GOODBYE"}]}, {"conversation_id": 10287, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi Jamie,"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello and welcome to star cable customer care service. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to know my current bill details pls"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll definitely help you with your query. To proceed further, may I know your name and the last 4 digits of your SSN, please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "My name is Kala and the last 4 digits of SSN is 5667"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Thank you for the details. Just give me a moment, I'll check your current month cable bill and will let you know?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Thanks for waiting. Your cable bill for ongoing month is $20."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok and thanks for your information"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Valuable customers like you are always welcome. I hope I helped you with your query. Will there be anything else I could do for you?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Right now no quires"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hello "}]}, {"conversation_id": 10288, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi good morning"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello. Welcome to ACE cables. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want new internet plan"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. Could you please help me with your details like your city and zipcode? So that I can find the best plans available near you."}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "newyork 124598"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for the information. You said you need a internet plan. Which data plan would you like to purchase? We have 1GB, 5GB and 10GB data plans available. It's $25 for 1GB. $40 for 5GB and $60 for 10GB."}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1 gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect. Your request for the desired service has been raised and our agent will contact you for the installation at your convenient time."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "okay thanking you"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome. Is there anything else I could help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing"}]}, {"conversation_id": 10289, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HAI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! good morning! You're connected to Annabelle cable customer service. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I NEED A INTERNET CONNECTION "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Definitely!! Thanks for contacting Annabelle media services in this regards. We are delighted to serve you. May I know your city name and zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "BOSTON CITY "}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ZIP - 98564"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for helping me with your details. At present, we have three data plans, they are 1 GB, 5 GB and 10 GB. which one you'd like to buy?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB "}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for confirming! I've opened your new account, One of our customer associate will contact you and they'll proceed with the installation procedure. After which your service will get activated. This might take 24 hours. So, please be patient.  we also have fast track installation service as well, We'll install your service within two hours and you'll be charged $5 extra."}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OKAY"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Would there be anything else I may help you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO THANKS "}]}, {"conversation_id": 10290, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hello"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello, Thank you for contacting D-Link Service. How may I assist you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase a new service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I will help you in this regards. May I know the name of your city? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "george, new york"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you and may I also know the zip code associated to your city? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10035"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you. Could you please help me with which plan would you like to go for (1GB, 5 GB, 10 GB)? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1GB"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a good plan. I'll activate it right away. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "how much it costs?"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "It costs you $7 monthly. "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Is there anything else I may help you with today? "}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing else , Thank You"}]}, {"conversation_id": 10291, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello, you're connected to Continental cable customer service. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to internet connection."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, Could you please help me with the name of the city you reside in and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "My city name is Illinois."}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "And the zip code would be?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "My zip code is 60415"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! May I know which data plan would you like to purchase? We have 1 GB, 5 GB and 10 GB available as of now."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I like to purchase 5 GB data plan."}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Okay! I'll go ahead and make a confirmation request for the installation. Our team will get in touch with you as soon as possible."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Would there be anything else apart from this, I may help you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "No, Thanks."}]}, {"conversation_id": 10292, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Good morning."}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning! Welcome to Fastnet Cable customer service, I'm Cameron. How may I help you?\n"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I need to purchase a new cable service."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll be able to help you in this regard, may I please know which city you belong to and its zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Current city: Julati and 43475."}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! May I please know which data plan would you like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "My option to purchase 5Gb data plan."}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Please allow me a moment to proceed further."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I will wait."}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for being so cooperative, I've checked all of your details and would like to inform you that I've signed you up for the new services. Our executives will reach out to you as soon as possible and help you with installation and a confirmation message will be sent to you for the payment. Anything else I may help you in?\n"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I got all information about this data plan from your side."}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! Feel free to reach out to us when needed, it was great assisting you. Have a nice day, goodbye."}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thank you. "}]}, {"conversation_id": 10293, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi There! You're connected to Zip cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase interenet."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Indeed! The best plan. May I know your city name and it's zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Delhi, 748214"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you. Could you please share the data plan you're willing to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB PLAN I like"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! The activation of the same shall happen within 24 hours. Anything else I may help you with?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing else, thank you"}]}, {"conversation_id": 10294, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE INTERNET"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning! This is your customer executive speaking. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right! Could you please help me with your city and it's pin code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "KOCHI 105060"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks! May I know the data pack you're willing to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "This is the most demanded plan, this costs you $25 per month. Could you please tell me the time for activation of same?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I think there's a confusion. May I know the TIME for activation?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "24 HOURS"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! The activation shall be done within 24 hours from now. Anything else I may help you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE"}]}, {"conversation_id": 10295, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good evening! Welcome to Fastnet Cable customer service, I'm Cameron. How may I help you?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE INTERNET"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll be glad to help you in this, may I please know your city and zip code?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "MUMBAI AND 164409"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! May I please know which data plan would you like to purchase?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Please allow me a moment to proceed further."}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good news! I'd like to inform you that I've have signed you up for the services you'll soon get a message with the link for payment and after payment the services will get activated. Anything else I may help you in?\n"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thank you"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing else"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": " You're welcome! It was great assisting you, feel free to reach us when needed. Have a great day, goodbye."}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "GOOD BYE"}]}, {"conversation_id": 10296, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT NEW INTERNET CONNECTION "}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning, you're connected to AT&T Customer Service. Surely, I'll help you with it. Could you share the citya nd the zip code?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "CITY-BOSTON "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "CODE- 127643"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you very much. Which data plan would you like?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB DATA"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's great! The plan is the fastest. Would you have any queries regarding this plan?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Okay. Would you want me to confirm this plan for you?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "YES"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. You've been successfully registered for this plan. The team will contact you and the connection will be made within the next 24 hours. "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK THANKS "}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely, would you need anything else?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO ELSE "}]}, {"conversation_id": 10297, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good evening! Welcome to Fastnet Cable customer service, I'm Cameron. How may I help you?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want a new service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! I'll be glad to help you in this, may I please know your city and its zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Jersey City\n"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "17658"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Are we connected?"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sorry about the delay! May I please know which type of service would you like to sign up for?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Internet"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Which data plan would you like to purchase?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Please allow me a moment to proceed further."}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "okay"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for your patience, I'm glad to inform you that I've signed you up for the services it will get activated in an hour and you can enjoy the services. Welcome aboard, anything else I may help you with?\n"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Nothing else"}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thank you very much"}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Have a great day"}, {"turn_id": 17, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Good Bye"}]}, {"conversation_id": 10298, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hope we are connected?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need a cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! I'd be glad to help you with that. Could you please help me with your city's name?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "chennai 600008"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! May I know the plan that you'd opt among 1 GB, 5 GB and 10 GB please?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1 gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll confirm the plan of 1 GB for the cable service to you. Is there anything else that I may help you with?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}]}, {"conversation_id": 10299, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "gud mrg"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to prodesk cable services. How may I help you today?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need a new internet connection?"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll help you with that. Could you please provide me the city and the zip code?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "san francisco and zipcode is 94016"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for sharing the details. We have different data plans such as 1GB, 5GB and 10GB for services like phone, internet and cable. Which one would you like to purchase?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need 5GB"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! 5GB would cost you $10. Would you like to confirm the data plan?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes confirm it."}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for confirming. I've initiated a request for the 5GB data plan for the internet service. You would receive a confirmation message along with the payment link. Is there anything else I may help you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye"}]}, {"conversation_id": 10300, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi."}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi! You've reached the customer executive of Fastnet Cable services, how may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes,i need a cable."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing!  I'll be able to assist you in this, could you please share which city you belong to and its zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "newyork,10001."}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Could you please let me know which data plan would you like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10GB."}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Please allow me a moment to proceed further."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING."}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sorry to keep you waiting, I've got a good news for you. I've signed you up for the services and soon you'll get a message for confirmation and payment link after that our executives will reach you to help for the installation. Anything else I may help you in?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing."}]}, {"conversation_id": 10301, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning! You've reached sun feast media services. How may I help you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE NEW CABLE,SERVICE"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! Thanks for contacting us in this regards. We are always at you service. May I know your city name and zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NEW YORK"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10083"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for sharing your details. We have three data plans available, which are as follows: 1 GB, 5 GB and 10 GB. which one you'd like to buy? "}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Just to confirm, The fare for 5 GB data plan is  $24.20 per month. Is that okay? "}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for confirming!! I've registered your request, Shortly you'll receive an email regarding this. Please fill the form and submit. I can assure you that within an hour your service will get activated."}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Would there be anything else I may assist you with? "}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO THANKS"}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! Thanks for contacting us in this regards. Have a great day ahead. We look forward for long and successful association."}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}]}, {"conversation_id": 10302, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Good Morning!"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello. Welcome to Tarro cables. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I need to connect new phone service."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. Could you please help me with your City and Zipcode? So that I can find best services available near you."}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Current city: Singapunari and 10952"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you so much for sharing your details with me. What service type would you like to purchase? Is it cable. internet or phone?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "My option phone service."}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Which data plan would you like to purhcase? We have 1GB, 5GB and 10GB data plans available."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "My option 5GB data plan."}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! That's a great choice. I've raised a request for your service installation. Our agent will contact you soon regarding the same. Is there anything else I could help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thank you very much. I got enough information about data plan."}]}, {"conversation_id": 10303, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to Aura cable services. How may I assist you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase internet "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll help you with that. Could you please provide me the city and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "chennai and 105389"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for sharing the details. We have different data plans like 5GB, 10GB, 1GB. Which one would you like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right. 10GB costs you 15$. Would you like to confirm the data plan?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "confirm"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right. I've initiated a request for the 10GB data plan. You would be receiving a confirmation message regarding this along with the payment link. Is there anything else I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thank you"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing else"}]}, {"conversation_id": 10304, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning, Fast net cable services. How may I assist you today?\n"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "new   my cable service,"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "new home"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Could you please be more specific with your query?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "How may I help you?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "y  ok no thanks"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Please let me know your query?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": " madhurai nathaji nager"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Dear user! Please read the guidelines carefully and let me know your query."}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "cable service ok"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "How may I help you with your cable services?"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10305, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning! You've reached Net link Media/Cable Services. How may I help you?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Good morning"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I like to change my cable service can you help me with it?"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Of course! I'll be happy to help you in this regard. May I know your full name and your account number?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I am Robert West and my account number is 1285471946302586"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Could you also please help me with the last 4 digits of your SSN  number and the current service your on?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "SSN number is 2481"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "And, also may I know to which service you'd like to change to?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I wish to have platinum service."}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Definitely! Please allow me a moment, I'll get back to you with the updates."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Sure"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Wonderful! I'd like to inform you that, I have updated you to a platinum cable service. This will reflect in your bill from next month. Would that be okay?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Yes that's fine"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! Would there be anything else that I may help you with?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "No thanks.All are answered."}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Have a nice day. Bye"}]}, {"conversation_id": 10306, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I wanna get information about available discounts"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Definitely! I'd be glad to help you in this regard. May I know your full name and your account number?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Tiffany Brown"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Itn857"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Could you please help me with the last 4 digits of your SSN number?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "9638"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! For having a discount for cable connection, there are few details that I'll need like may I know if your are a student, a active military member or over the age of 65?\n"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I'm a student"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! As you are a student, may I know the university you attend to and the year of graduation?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "University of Alabama"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "2019"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "And, may I know the year of graduation and the ID number?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Jfb86885867"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Thank you for the details Mr.Brown. As you can see we serve the 3 plans those are: basic ($50 per month - 50 channels), premium ($75 per month - 75 channels), and platinum ($100 per month - all channels) and the current promotions for each of the cable are 10% off premium cable if you sign for a 3 month contract or 15% off platinum cable if you sign for a 3 month contract.  "}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thanks"}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I apologize, I haven't got your last response may I know which of the above plans you'd like to go for?"}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Basic one"}, {"turn_id": 17, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a nice choice I would say. But I would suggest you to go for the platinum cable which has more number of channels compared to basic and also the discount is more on the platinum cable. Would you still want to go for basic cable connection?\n"}, {"turn_id": 18, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Yes"}, {"turn_id": 19, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I hope we are connected?"}, {"turn_id": 20, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Yes"}]}, {"conversation_id": 10307, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to Aura cable services. How may I assist you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to sign up for new cable"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll definitely help you with that. Could you please provide me the city and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hyderabad 452363"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for sharing the details. We have different data plans which ranges among 1GB, 5GB, 10GB. Which one you would like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sounds good. 5GB data plan costs you 10$. Would you like to confirm?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok "}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right. I've initiated a request for the 5 GB data plan. You would be receiving a confirmation message regarding this along with the payment link. Is there anything else I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thnks"}]}, {"conversation_id": 10308, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to fix a cable connection"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! May I know the name of your city with it's zip code to process the request. "}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "18-A Town Hall Road"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "625 002"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Which data plan are you interested to go for. We have 1 GB, 5 GB and 10 GB which costs $3, $5 and $7 respectively. \n"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! The 5 GB plan is one of the best plans and it will cost you $5 including all taxes. I will activate the same for you today. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thank you"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome! Anything else that I may help you with today? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "No"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for reaching us today. Hope to serve you again in future. Bye! "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Bye"}]}, {"conversation_id": 10309, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Thank you for contacting our customer service, how may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase internet"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I will help you in getting that done. May I know the name of the city and it's zip code to process your request."}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HYDERABAD, 294785"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I will help you in getting that done. May i know which plan are you interested in? (1Gb, 5Gb, 10GB). "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10GB PLAN"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I will confirm the 10GB for you. Also, the 10GB will cost you $10 including all taxes."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "YES OK FOR ME"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! Is there anything else I may help you with today?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE"}]}, {"conversation_id": 10310, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to prodesk cable services. How may I help you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i would like to purchase the internet connection"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll help you with that. Could you please provide me the city and the zip code?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "washington-20001"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for sharing the details. We have different data plans such as 1GB, 5GB and 10GB for services like phone, internet and cable. Which one would you like to purchase?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10gb data plan"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for confirming. I've initiated a request for the 10GB data plan for the internet service. You would receive a confirmation message along with the payment link. Is there anything else I may help you with?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nonthing"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing"}]}, {"conversation_id": 10311, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi there! This is your customer executive speaking. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to new cable"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Indeed, the best! Could you please help me with your city and it's pin code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": " city name dhurhan and zip code 65450"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Okay! Could you also mention the data plan you'd like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "cable service"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "We have these plans available with us for you - 1GB, 5GB and 10 GB. What's your pick?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 gb"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely. This shall be activated within 24 hours. Is there anything else I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Therefore, I shall close this discussion here. You've been a great customer. Good day!"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "good bye"}]}, {"conversation_id": 10312, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want new cable service"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! Good morning! You've been connected to Cable Hub Customer Service. How may I help you today?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want new cable service"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! Thank you for giving us a chance to serve you. Could you please help me with your city name and the zip code?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "canada"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "61454"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Which data plan would you like to purchase? We have 1 GB, 5 GB, 10 GB available as of now. You can use the data plan according to your preferences."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for confirming. You'll have to login to our website i.e. www.cablehub.com , to create a new account go to New customer> update details> payment. When this process is done, you'll get a service activation text message. Enjoy using your service."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok "}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "We are always here to serve you and help you with your concerns. I hope, I've helped you? Would that be all?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10313, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey! Good morning, You've reached D-link customer service. How may I assist you today? "}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I don't mean to rush you, I just to check if we're connected? "}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "YES"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE INTERNET"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely! Thanks for Showing your interest. May I know your city name and zip code please?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hyderbad, 748124"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks a ton for sharing your details. Just allow me a minute while I go ahead and check with data plans available. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK SURE"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! We're at present having three data plans on sale which are 1 GB, 5 GB and 10 GB. may I know which data plan you'd like to prefer? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB PLAN"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! The price of the 5 GB data plan is $25. Is that okay? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for being patient. I've registered your request, As soon as this chat is closed, you'll receive an email, please fill the form, after which you'll be directed to the payment page. When you're done with the process. You'll receive a service activation text message from our team."}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK THANK YOU, HAVE A GREAT DAY"}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "My pleasure! Would there be anything else I may help you with? \n"}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE, THANK YOU"}]}, {"conversation_id": 10314, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! My name is Casey and I'm here to help you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I will help you in getting that done. Please help me with the name of your city with it's zip code? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "washington, 98101"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you and could you please help me in knowing that which plan are you interested in. The 1 GB will cost $3, 5 GB will cost $5 and 10 GB cost $7 respectively. "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need 5 GB data plan."}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! The 5 GB plan is one of the best plans and it will cost you $5 including all taxes on monthly basis. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "okay"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Anything else that I may help you with today? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "No, thank you"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for contacting us. I hope you have a great day ahead. Bye! "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "have a nice day"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye"}]}, {"conversation_id": 10315, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HEY RILEY. GOOD MORNING!"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! good morning! You're connected to Annabelle cable customer service. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO ACTIVATE AN ACCOUNT OF INTERNET IN UR FIRM."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Definitely!! Thanks for contacting Annabelle media services in this regards. We are delighted to serve you. May I know your city name and zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "MYSORE- 523321"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for helping me with your details. At present, we have three data plans, they are 1 GB, 5 GB and 10 GB. which one you'd like to buy?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT 1 GB DATA PLAN."}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'd like to inform you that, the fare for 1 GB data plan for $45 per month. Is that okay?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "YES OK"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for confirming. I've created your new account and shared your details with my team, Quite soon, they'll contact you and proceed with the installation process. I'm positive that within two hours your service will get activated. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "THNKS"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for being patient and cooperative. Is there anything else I may assist you with? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING RILEY. "}]}, {"conversation_id": 10316, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi there! This is your customer executive speaking. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want a new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely! May I know the city and it's zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "dover 19901"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Would you please tell me the plan you'd like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "internet"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure thing! We have these plans available with us for you - 1GB, 5GB and 10 GB. What's your pick?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "The activation shall be done within 5 hours. This plan would cost you $5 per month. Anything else I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Glad to help you! Kindly call us on 736-213-401 for any related query. Good day!"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok bey"}]}, {"conversation_id": 10317, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning! You've reached Net link Media/Cable Services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I LIKE TO GET NEW CABLE CONNECTION"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Definitely! I'd be glad to help you in this regard. May I know the name of the city you live in and it's zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NEW YORK AND ZPI CODE 10043"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ZIP CODE"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! May I also know if you need  the 1 GB, 5 GB, 10 GB plan for your service?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NEED 5GB ALONE"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Thank you for that. Please allow me a moment, while I get this done for you."}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "SURE.."}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! I've confirmed your 5 GB cable connection with Net Link services. Our executives will reach you within 48hrs for the installation. Would there be anything else that I may help you with?\n"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "THANKS ALOT..THATS IT"}]}, {"conversation_id": 10318, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to prodesk cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll definitely help you with that. Could you please help me with the city and zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "65514"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for sharing the details. We have different data plans such as 1GB, 5GB and 10GB for services like phone, cable and internet. Which one would you like to purchase?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 gb"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! 10GB data plan would cost you $15. Would you like to confirm the plan?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok "}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right. I've initiated the data plan. You will be receiving the confirmation message along with the payment link. Is there anything else I may help you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10319, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to universal cable customer care. How may I assist you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "like to purchase"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll definitely help you with your query. To get the best deals for you, may I know your city's name and its zip code, please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "melur 15243"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Thanks for the details.We provide cable, internet and home phone services. Which one of these would you like to sign up for?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "internet"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "internet*"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! That's a perfect choice! You will have access to 10 GB internet data plan as soon as you complete the subscription formalities. Do you have any query related to data plans?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'm sorry but could you please be specific about your query?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10320, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI..GUD MRNG"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning, Fast net cable services. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NEED TO PURCHASE A NETWORK SERVICE"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Absolutely! I'll be glad to help you in this, may I please know your city and it's zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "MIAMI,33140"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! May I please know which data plan would you like to sign up for?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Please allow me a moment to process your request."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "SURE.."}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for waiting, I've processed your request and signed you up for the service you can now enjoy it's benefits. Anything else I may help you in?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "THANKS ALOT..THATS IT.."}]}, {"conversation_id": 10321, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! Good morning! I hope you're having a good day. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Certainly! You've reached the right place. I'll require your details to sign up for the cable connection. May I know your city name and zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "my city name chennai and zip code 589632"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for helping me with your details. At present we have the following data plan which are available, viz 1 GB, 5 GB and 10 GB. which one you'd like to buy? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'd like to confirm, we're going to charge $23.10 per month if you're okay with it, I'll proceed further and sign up for the service."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! I've created your new account, You'll have to download our app i.e. \"Sun media\". Quite soon, I'll share your username and password via text message. Please sign in and your service will get activated."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! May I know if there any other query, I'd love to help you out?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10322, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HAI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning, you're connected to AT&T Customer Service. How can I be of help to you?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT YOU TO PURCHASE NEW CABLE"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, I'll be glad to help you with it. Could you help me with your city and also the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "CANADA 10035"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's helpful. Thank you. Which data plan are you planning to sign up?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, the plan is the best for a reasonable cost. Would you have any queries?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Okay. Would you like to confirm this plan for you?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "YES"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, you've been successfully registered for this service connection. The installation team will reach out to you and the connection will be made within the next 24 hours?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Have I cleared all your queries?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO"}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Are we connected?"}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "YES"}, {"turn_id": 17, "speaker_role": "Agent", "speaker_id": "1", "utterance": "What queries do you have?"}, {"turn_id": 18, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO,THANKS"}]}, {"conversation_id": 10323, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need a phone connection"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's great! I'm glad I can help you with your query. To get the best deals for you, may I know the name of your city and its zip code, please?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "chennai 600047"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Thank you for the information. We have 1 GB, 5 GB and 10 GB data plans for you. Which one of these data plans would you like to sign up for?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 gb"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! The monthly tariff of the 5 GB phone data plan is $250. Would you like to confirm your subscription for the 5 GB phone data plan?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes confirm it"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! I've forwarded your service activation request for the 5 GB phone data plan. You will be receiving a confirmation message regarding the same within 24 hours. We hope you enjoy our service. Will there be anything else I could help you with?\n"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing"}]}, {"conversation_id": 10324, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey! Good morning! You're connected to Sam. How may I help you today? "}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "like to cancel your service"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Oh no! That's upsetting to hear. May I know why you want to cancel your service?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "May I know why you want to cancel your service?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Oh no! That's upsetting to hear. May I know why you want to cancel your service?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}]}, {"conversation_id": 10325, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! Welcome to Inflamites Cable/Media service, how may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll be glad to help you with that, may I know the name of the city and the zip code please? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "97765655 ooty"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for the information. For the cable service we have 1 GB, 5 GB and 10 GB data plans, may I know which data plan you'd like to purchase? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I really appreciate for staying connected. Please give us 24 hours for the installation process, our executives will reach out to you for further details. If there's any concern please feel free to visit our website www.cablemedia.com. Will there be anything else I may help you with?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10326, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! Welcome to V-Fiber Cable/Media service, how may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "want to purchase new cable"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "pollop 589632"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for the information. For the cable service we have 1 GB, 5 GB and 10 GB data plans, may I know which data plan you'd like to purchase?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB "}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I really appreciate for staying connected. Please give us 24 hours for the installation process, our executives will reach out to you for further details. If there's any concern please feel free to visit our website www.cablemedia.com. Will there be anything else I may help you with?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thabnks"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": " It's a pleasure assisting you, thank you for reaching out to us. Have an awesome day ahead!"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok byee"}]}, {"conversation_id": 10327, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi "}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning. Welcome to LMT cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to get a new connection "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I'd be glad to help you with that. May I know the name of your city please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "78702\tAustin"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Could you please share the type of service that you'd like to opt for among cable, internet and phone?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Internet service "}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! May I know which plan would you like to choose in 1 GB, 5 GB and 10 GB?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll confirm the plan of 10 GB for internet  service. Is there anything else that I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "That's all thank you "}]}, {"conversation_id": 10328, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello and welcome to universal cable customer care services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I NEED NEW INTERNET CONNECTION"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's great! I am glad I can help you with your query. To get the best deals for you, may I know the name of your city and its zip code, please?\n"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "BOSTON "}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "CODE-17845"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Thank you for the details. We have 1 GB, 5 GB and 10 GB internet data plans available as of now. Which one of these would you like to avail?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a great choice! Your 10 GB internet data pack will get activated after you complete the subscription process. Would you like to know anything about our data plans?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": " I hope I helped you with your query. Will there be anything else I could help you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO THANK YOU"}]}, {"conversation_id": 10329, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hai Riley"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello good morning! You're connected to Annabelle cable customer service. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to signup new service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, which service would you like to purchase? We have cable service, internet service and phone service available. Which service would you prefer?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I like to 10gb and internet service"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I'll be glad to assist you, could you please help me with your city name and the zip code?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "my city name is TX  and zip code is 58694"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Wow! That's a great choice! I've made a request for the same and our team will contact you for further process. I hope that will be helpful. Would there be anything else apart from this I may help you with?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10330, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! good morning! You're connected to Annabelle cable customer service. How may I help you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want cable connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "We are delighted to serve you. May I know your city name and zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "chennai 621005"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for helping me with your details. At present, we have three data plans, they are 1 GB, 5 GB and 10 GB. which one you'd like to buy?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for confirming, Good news! I've booked your phone connection. Forthwith after this chat, my technical team will get in touch with you and they'll assist you further. In case you don't get any call, please get back to us anytime."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Would there be anything else I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing"}]}, {"conversation_id": 10331, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi! Welcome to Verizon cable service customer care. You are now connected to Casey and I'm here to help you today. "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want a cable connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! Please help me with your name of the city and it's zip code to process your request. "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": " chennai  624009"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Which data plan would you like to go for? We have 1 GB, 5 GB and 10 GB which costs you $3, $5 and $7. "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! 5 Gb is one of the best plans that we provide to our customers. 5 GB will cost $5 including all the taxes. I will confirm the same for you. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Is there anything else that I may help you with? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": " no"}]}, {"conversation_id": 10332, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi, wanna sign up with new service if there any"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! I'll be really glad to assist you with your query. To proceed further, may I know city name and its zip code, please?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "New York,10001"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Thank you for the details. May I know if you would like to sign up for cable service, internet service or phone?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Internet please"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! We have three data plans for our internet service : 1 GB, 5 GB, 10 GB. Which one would you like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! I appreciate your choice. Your 5 GB data plan will be activated as soon as you complete further processes. We hope you enjoy our service. Will there be anything else I could help you out with?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "May I know the price of it as well"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Yeah sure! We are always here to help our customers. 5 GB data plan will cost you $4 per month."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Cool, that's pretty reasonable"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! so are you confirming with 5 GB data plan?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Absolutely"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! You will get 5 GB in your account soon. Thanks for choosing our service. We hope you enjoy our service. Will there be anything else I could do for you?\n"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thanks, nope have a great day"}]}, {"conversation_id": 10333, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HAI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! Good morning! I hope you're having a good day. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "CAN YOU PLEASE HELP ME TO SIGN UP FOR A NEW SERVICE"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's awesome! We are leading service providers of cable, phone and internet. "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT POHONE SERVICE"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! We are delighted to serve you. Thank you for contacting us in this regards. May I know your city name and zip code please? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT PHONE SERVICE"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "CITY - KOLKATTA , ZIP CODE - 620354"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Now, Lets proceed further. We have three data plans best suitable to fulfill your needs, Which are 1 GB, 5 GB and 10 GB. which one you'd like to go for? "}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WILL HAVE 1GB DATA"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great choice! I'd like to inform you that, The fare for 1 GB data plan is $12.60 and $5 would be charged for installation expense. Is that okay? "}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HMM SURE.. COMPLETELY OKAY WITH IT SAM"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for confirming! I've opened your new account, One of our customer associate will contact you and they'll proceed with the installation procedure. After which your service will get activated. This might take 24 hours. So, please be patient. "}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HMM OKAY THANKS FOR HELPING ME SAM.. "}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "My pleasure! Would there be anything else I may assist you with? "}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE"}]}, {"conversation_id": 10334, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! good morning! You're connected to Annabelle cable customer service. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to signup for a new internet service."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "We are delighted to serve you. May I know your city name and zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Mobile 52362"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Lastly, I'll also need the data plan that you wish to purchase? Currently, we have 1 GB for $25, 5 GB for $55 and 10 GB for $90 per month. Which one would you like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I prefer 10 GB plan, please activate it."}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for confirming, Good news! I've booked your cable connection. Forthwith after this chat, my technical team will get in touch with you and they'll assist you further. In case you don't get any call, please get back to us anytime."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Okay, thanks."}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome! Would there be anything else I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "That;s all, bye!"}]}, {"conversation_id": 10335, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! Welcome to Star cable customer care. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "like to purchase"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll definitely help you with your query. To proceed further, may I know the name of your city and its zip code, please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "mathurai"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "96584"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Thank you for the details! We provide cable, internet and phone services to our customers. Which one of these services, would you like to sign up for?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "internet"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! We have 1 GB, 5 GB and 10 GB internet data plans for you. Which one of these data plans, would you like to subscribe for?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! The monthly charges for 5 GB internet data plan is $150 including all the taxes. Since you are our new customer, we would like to offer you a promotional discount of 10%. Would you like to confirm your subscription for the 5 GB internet data plan?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You are always welcome! Thank you for your response! I've forwarded your subscription request for the 5 GB internet data plan. You'll be receiving a confirmation call regarding the same within 2-4 hours. We hope you enjoy our service. Will there be anything else I could do for you?"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}]}, {"conversation_id": 10336, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! You've reached AT&T. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want a new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll be at your service. Could you please help me with your city and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "texes"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "52416"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Which data plan would you like to sign up for?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10gb"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's great! The plan is for $80 a month. Would you have any more queries regarding this plan?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "would you want me to confirm this plan for you?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. I've successfully signed you up for the service. The connection will be made within 24 hours. Would you need anything else?"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10337, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi robin"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! Good morning! I hope you're having a good day. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need internet service connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Definitely! Thanks for choosing sun media services in this concern. We are pleased to serve you. Could you please share your city name and zip code please? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "my city name is Anchorage and zip code 99501"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for sharing your residential details. May I know which data plan would you like to purchase? We are offering 1 GB, 5 GB and 10 GB data plans? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need 5 gb data plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'd like to inform you that, The outlay for 5 GB data plan is $12.50 per month. I hope that's not an issue? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Are we still connected? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok good bye"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I apologize! I didn't understand your last response. Could you please confirm, If you're okay with the price or not? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no   thanks"}]}, {"conversation_id": 10338, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! How may I assist you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there!"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "want to purchase new cable\n"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll be glad to assist you with that, could you please help me with the name of the city and the zip code? "}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "melur 625101"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hey"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect!  For the data plans in the internet  service we have 1 GB, 5 GB and 10 GB plan. May I know which plan you'd like to choose? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1 GB"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Thank you for all the details, please allow me a moment to proceed further. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for staying connected, you're now a part of our services. Our executives will reach out to you for further concern, will that be fine with you?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Would there be anything else I could assist you with? "}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "My pleasure! It's a pleasure assisting you, please feel free to reach out to us for further details. Good day!"}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 17, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye"}]}, {"conversation_id": 10339, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning! You've reached Net link Media/Cable Services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "like to purchase "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I apologize, could you please elaborate your query?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Cable Services"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure thing! You've reached the right place for the best services and the best plans available. I'd be glad to help you in this regard. May I know the city you live in and it's zip code?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "melur 625103"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Could you please confirm the plans for your internet services? The plans we offer are 1 GB, 5 GB, 10 GB."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": " 10 GB"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's perfect! Thank you for that. Please allow me a moment, while I get this done for you."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good news! I'd like to inform you that, I've confirmed you new 10 GB cable connection. Our executives will reach you within 48 hrs for the installation. Is there anything else that I may help you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}]}, {"conversation_id": 10340, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI..GUD MRNG"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! good morning! You're connected to Annabelle cable customer service. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NEED TO PURCHASE A CABLE SERVICE..CAN U?"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Definitely!! Thanks for contacting Annabelle media services in this regards. We are delighted to serve you. May I know your city name and zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "MIAMI-33127"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for helping me with your details. At present, we have three data plans, they are 1 GB, 5 GB and 10 GB. which one you'd like to buy?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NEEC 5GB ALONE"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for confirming! I've opened your new account, One of our customer associate will contact you and they'll proceed with the installation procedure. After which your service will get activated. This might take 24 hours. So, please be patient.  we also have fast track installation service as well, We'll install your service within two hours and you'll be charged $5 extra."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK..THANKS ALOT..SURE"}]}, {"conversation_id": 10341, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! You've reached AT&T. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE INTERNET\n"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Absolutely! You're at the right place. Could you share the city you're residing and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "RAM AND DELHI AND 963452"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Thank you. We offer three data plans to our customers 1 GB, 5 GB and 10 GB. I would suggest you sign up for the 10 GB as its the best. What's your preference?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, the plan is for $50 a month. Would you have any questions regarding this plan?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "If you have any questions regarding this plan, I'm here to answer."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO QUESTION"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Okay. Would you like to confirm the 5 GB internet service connection?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, you've been successfully registered for this service connection. The installation team will reach out to you and the connection will be made within the next 24 hours?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! I hope we're still connected?"}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE"}]}, {"conversation_id": 10342, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI..GUD MRNG"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello, good evening! You've been connected to Marigold cable customer service! How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NEED TO PURCHASE ACABLE SERVICE NETWORK..CAN U?"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's great! I'll be glad to assist you with this regards. What type of cable service plan would you like to avail for your internet? We have 1 GB, 5 GB and 10 GB available as of now."}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NEED 5GB ALONE"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Could you please help me with your city name and its zip code?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "MIAMI-33127"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for confirming, I've booked your cable connection. Forthwith after this chat, my technical team will get in touch with you and they'll assist you further. In case you don't get any call, please get back to us anytime."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK..THANKS ALOT"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for being considerate. Would there be anything else I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "THATS IT"}]}, {"conversation_id": 10343, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Act Fiber-net Broadband"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I apologize? Could you please be more specific with your concern? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "May I know your query please? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "internet"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": " service very slow"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Dear user, could you please read the guidelines and then converse accordingly. "}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "sorry"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "change my internet  Broadband"}]}, {"conversation_id": 10344, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! Welcome to Inflamites Cable/Media service, how may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to new internet service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll surely help you with that, could you please help me with the name of the city and the zip code? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Miami and 33124 "}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! The services we provide are cable connection, internet services and the phone connection. The plans we offer are 1 GB, 5 GB, 10 GB and the prices are $5, $25 and $50 respectively."}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1 gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! The 1 GB will be now activated and it will cost you $20 on monthly basis including all taxes. Will that be fine with you?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I hope we are still connected? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}]}, {"conversation_id": 10345, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! You've reached AT&T Customer Service. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "change move myservice to the new location."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Absolutely! I'll be glad to assist you with that. please may I know your name?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "raja"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Nice to meet you, Raja! Could you alos share the account number?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "4587452587568"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you. I would also require the current city and the zip code."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "melur"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "625102"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you. Lastly, I require the city you're moving to and the zip code."}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "625101"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's amazing! Thank you for sharing the details. Please stay connected while I get this done for you."}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for staying connected. Your request has been successfully initiated. You will also receive a call on your registered phone number regarding the same. Is there anything else?"}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10346, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi good morning"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello, good morning! How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "my internet bill is too high"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Oh! I'm so sorry to hear that!"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "tell me the reason for increase of my bill"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll just check with the reason behind the bill. May I know your name please?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Micheal"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "And your email address would be?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "MICHEAL78@GMAIL.COM"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Could you also help me with your SSN?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1452 "}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "As I see, your contract has already been expired and that's the reason why your bill has been charged high."}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK THANKS FOR YOUR HELP"}]}, {"conversation_id": 10347, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! Welcome to Act Fiber net Service, how may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": " new cable service provider. "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "For sure! I'll be glad to help you with that, could you please let me know your name and the email address? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "THALA RAJ"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HALARAJ@GMAIL.COM"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you Thala, may I also know the home address as well?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "45KANTHI NAGAR"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! For the cable installation process, could you please let me know when you're available at your place? The available timings are 8AM-12PM or 12PM-3 PM or 3PM-7PM. "}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "8AM-12PM"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's perfect! Would you like to choose the basic plan or premium plan or the platinum plan? [ basic ($50 per month - 50 channels), premium ($75 per month - 75 channels), and platinum ($100 per month - all channels)]"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "$75 per month"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Lastly, could you please let me know the credit card number? \n"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5478321456984125"}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you so much for all the details, you're now a part of our services. Our executives will reach out to you for further concerns, will there be fine with you? "}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK THANKS"}, {"turn_id": 16, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome, is there anything else I may help you with?"}, {"turn_id": 17, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10348, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase internet service for around 10GB"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Are you there?"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! Good morning! You've been connected to Cable Hub Customer Service. How may I help you today?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase internet service for around 10GB"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Could you please help me with your city and it's zip code?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "new york 93215"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Which data plan would you like to purchase? We have 1 GB, 5 GB, 10 GB available as of now. You can use the data plan according to your preferences."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10GB"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Are you there?"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for confirming. You'll have to login to our website i.e. www.cablehub.com , to create a new account go to New customer> update details> payment. When this process is done, you'll get a service activation text message. Enjoy using your service."}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "okay"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thank you"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "We are always here to serve you and help you with your concerns. I hope, I've helped you? Would that be all?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yeah thanks"}]}, {"conversation_id": 10349, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "purchase cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll surely help you with that, may I know the name of the city you're located at? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "zip code 987654"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you, may I also know the zip code of Madurai? "}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "zip code 987654"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you very much for the details. For the cable service we have 1 GB, 5 GB and 10 GB data plans. May I know which plan you'd like to purchase?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for all the details, please give me a minute to proceed further. "}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I really appreciate for staying connected, you're now a part of our services. Our executives will reach out to you for further details, please give us 24 hours for the installation process. Will that be fine with you?"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'm glad that was helpful, is there anything else I may help you with? "}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10350, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Welcome to Y-Link customer service. How may I help you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need internet service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I will help you in getting that done today. To process your request I will need your city's name and it's zip code please. "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "my city  name is chennai  zip code is 52698"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Additionally I would like to ask that which data plan are you interested in. We have 1 GB that costs $3, 5 GB that costs $5 and 10 GB that costs $7 respectively. "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need 5 gb plan "}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! The 5 GB will be now activated and it will cost you $5 on monthly basis including all taxes. \n"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Ok please proceed"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! Anything else that I may assist you with today? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Nothing else thanks for your support"}]}, {"conversation_id": 10351, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi Charlie..."}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! You've reached AT&T. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Which plan is available for Internet Service?"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Absolutely! I'll assist you with it. Before that, could you provide the city you're living and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "City is Denver and Zip is 80201"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you very much. I appreciate it. We offer three data plans to our customers 1 GB, 5 GB and 10 GB. I would suggest you sign up for the 10 GB as its the best. What's your preference?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thank you,Please confirm the plan you have suggested."}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, I'll do that. Would you have any queries about this plan? Maybe I could help you with it before confirming the plan."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "No more help needed... Have a nice day..Bye."}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Okay. Would you want me to confirm this plan for you?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Yes please"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely, you've been successfully signed up for the service connection. My team will contact you and help you further. We assure that the connection will be made within the next 24 hours."}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thank you so much...Bye Charlie"}]}, {"conversation_id": 10352, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Welcome and Good Morning! This is Casey and I'm here to help you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "like to purchase"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "internet, "}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure I will help you in getting that done. May I know the name of your city with it's zip code to process the request. "}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai 85040"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure I will help you in getting that done. May I know the name of your city with it's zip code to process the request. "}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "melur 625465"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Which data service would you like to prefer. We have 1 GB which costs $3, 5 GB which will cost $5 and 10 GB will charge you $7. "}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB "}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! The 5 GB plan is one of the best plans and it will cost you $5 including all taxes on monthly basis. I will activate the same for you right away. "}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Is there anything else that I may help you with today? "}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10353, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want a new cable service\n"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! Welcome to Inflamites Cable/Media service. I'll surely help you with that, could you please help me with the name of the city you'd want to setup the connection?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "canada   562365\n"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! The services we provide are cable connection, internet services and the phone connection. The plans we offer are 1 GB, 5 GB, 10 GB and the prices are $5, $25 and $50 respectively."}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 gb"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I really appreciate for staying connected. Please give us 24 hours for the installation process, our executives will reach out to you for further details. If there's any concern please feel free to visit our website www.cablemedia.com. Will there be anything else I may help you with?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Is there anything else I could help you out with? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10354, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning! You've reached Net link Media/Cable Services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": " want to purchase new cable"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure thing! Thank you for choosing Net Link for your new cable or media connection, we best providers for any cable and medial with the best plans for our customer. And, I'd be glad to help you get one. May I know your city name and it's zip code? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "melur 625879"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! May I know if you'd like to get a 1 GB, 5 GB, 10 GB? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Thank you for the response. Could you please allow me a minute or two, while I get this done for you?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! I'd like to inform you that, I've confirmed your new 5 GB cable connection at your city and our executives will reach you within 2-3 days for the installation. Is there anything else that I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10355, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! You've reached AT&T. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i wand to purchase  internet  service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely, I'll do my best to help you with it. Could you help me locate you by sharing the city you're residing and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "city melur zip code 1478"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely, thank you very much. We offer three data plans to our customers 1 GB, 5 GB and 10 GB. Which one would you prefer?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely, the plan is best for home use. Would you have any queries regarding the price?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Would you want me to confirm this plan for you?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely, you've been successfully signed up for the service connection. My team will con tact you and help you further. We assure that the connection will be made within the next 24 hours. "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thanks"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're most welcome. Would you like anything else?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "on thanks"}]}, {"conversation_id": 10356, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey! Good morning, You've reached D-link customer service. How may I assist you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "like to purchase"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "May I know what would you like to purchase? "}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "cable"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I must say you've reached the right place. We're always here to help you out. May I know city name and zip code, please? "}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai 89574"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks a ton for sharing your details. I've checked with my resources, In your locality we are offering three data plans: 1 GB, 5 GB and 10 GB. May I know which one you'd like to buy?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect choice, I'd like to inform you that this plan will cost you $25 and it is valid for a month and first if every month it gets renewed. Are you okay with the price? "}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Is there anything else I may help you with? "}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Lastly I'd like to inform you that, I've shared your details and registered your request. They'll contact you in a while. I can assure you that within 24 hours your service will get activated. "}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye"}]}, {"conversation_id": 10357, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning, Fastnet Cable Services. How may I assist you today?\n"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi, I WANT TO PURCHASE INTERNET"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll be glad to help you in this, may I please know which city you belong to and its zip code?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "goa 410520"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! May I please know which data plan would you like to purchase? We offer 1 GB, 5 GB and 10 GB data services."}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Please allow me a moment to go ahead and confirm it for you."}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sorry to keep you waiting, I've got a good news for you. I've signed you up for the services and soon you'll get a message for confirmation and payment link after that our executives will reach you to help for the installation. Anything else I may help you in?\n"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing else"}]}, {"conversation_id": 10358, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there, Welcome to D-Link service. How may I help you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": " i want new cable connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's great! I will help you in getting that done. May i know the name of your city?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ujjain"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! May I also know the zip code associated to your city? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "456002"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you so much! I would also like to know that which plan would you like to go for (1GB, 5 GB, 10 GB)? \nUser10 GB"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need 1 gb plan"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I will activate the same for you. The 1GB plan costs $3 including all taxes. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "$3/month?"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Yes! "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "when it will be activated"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I will activate the same from my end. once you complete the payment it will be automatically start working. "}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}]}, {"conversation_id": 10359, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hello"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi there! Welcome to Star cable customer care. How may I assist you?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to purchase new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's great! I'm glad I can help you with your query. May I know the name of your city and its zip code, please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "new york"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "52481"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Thank you for the details! We have 1 GB, 5 GB and 10 GB cable data plans for you. Which of these data plans, would you like to sign up for?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": " 1 GB"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! The monthly charges for the 1 GB cable data plan is $100 including all the taxes. Since you are our new customer, we would like to offer you a discount of 10% on your bills for the first 3 months. Would you like to confirm your subscription request for the 1 GB cable data plan?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! I've forwarded your subscription request for the 1 GB cable data plan. You will be receiving a confirmation message regarding the same within 2-4 hours. We hope you enjoy our service. Will there be anything else I could help you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10360, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi! You've reached the customer executive of Fastnet Cable services, how may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want a new internet connection "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Absolutely! I'll be able to help you in this regard, may I please know which city you belong to and its zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "New York 36877"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for sharing the information! May I please know which data plan would you like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB "}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! Please allow me a moment to process your request."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Okay "}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sorry to keep you waiting, I've got a good news for you. I've signed you up for the services and soon you'll get a message for confirmation and payment link after that our executives will reach you to help for the installation. Anything else I may help you in?\n"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "It's okay that's all thank you :) "}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "My pleasure! It was great assisting you, thanks for choosing our services. Have a great day, goodbye."}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Bye "}]}, {"conversation_id": 10361, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! Good morning! I hope you're having a good day. How may I help you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need to conect internet"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely! We're pleased that you chose us in this regards. To locate you I'll need your city name and zip code. Could you please share those with me? "}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Goa 45789"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for sharing your details with me. I've checked with my system, presently we are offering only three data plans. viz, 1 GB, 5 GB and 10 GB. Which one you'd like to chose? "}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10gb"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect choice! Perfect choice! You get 10 GB data plan effectively @ $25.60 per month, Is that okay?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes sure ok"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank for confirming. I've forwarded your request, Quite soon you'll receive an email, please fill the form and submit. After which you'll receive an confirmation call from my team. In case you have any queries further, please reach out to us. "}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO QUERIES"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright. Would there be anything else I may help you with"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE"}]}, {"conversation_id": 10362, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi jesse"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning! You've reached Net link Media/Cable Services. How may I help you?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need a new cable service connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'd be glad to help you in this regard.  Could you please help me with the city name and it's zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "chennai 594984"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome!   May I also know if you need the 1 GB, 5 GB, 10 GB plan for your service? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb pla"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's amazing! Thank you for that. Could you please allow me a moment, I'll get back to you with the confirmation."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb yes"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Congratulations! Your new 5 GB cable  connection is confirmed were our executives will reach you within 2-3 days for the installation. You are now a part of Net Link cable/media services, and I've also created an account of your with us, for any further queries you can look up to our website i.e www.netlink.com. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome! Is there anything else that I may help you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no need"}]}, {"conversation_id": 10363, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hello "}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to prodesk cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want a new connection "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll definitely help you with that. Could you please help me with the city and zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "New York 1001"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for sharing the details. We have different data plans such as 1GB, 5GB and 10GB for services like phone, cable and internet. Which one would you like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB "}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! 10GB data plan would cost you $15. Would you like to confirm the plan?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Yes "}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Is there anything else I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "That's all thank you "}]}, {"conversation_id": 10364, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HII"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi, good morning! You've reached the customer executive of Fastnet Cable services, how may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I NEED TO INTERNET SERVICE "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! We offer the best internet services, I'll be glad o assist you in this. May I please know which city you belong to and its zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "DELHI 600100"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! May I please know which data plan would you like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Please allow me a moment to go ahead and process your request."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for your patience, I'm glad to inform you that I've signed you up for the services it will get activated in an hour and you can enjoy the services. Welcome aboard, anything else I may help you with?\n"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OKAY THANKS "}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Looking forward to provide you services, it was great assisting you. Have a nice day, goodbye."}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "BYE"}]}, {"conversation_id": 10365, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to purchase internet"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning, you're connected to AT&T Customer Service. How can I be of help to you?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "purchase internet"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hui"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, I'll help you in this regards. Could you share the city you're living and the zip code?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ps 45754"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, thank you. Which data plan would you like to purchase?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "6gb"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'm sorry, we don't have a 6 GB plan. However, you can go for the 5 GB plan or the 10 GB one. What do you think?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, that's a great decision. The plan is the best we offer. Would you have any queries regarding this plan?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Okay. Shall I confirm this plan for you?"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, you've been successfully registered for this service connection. The installation team will reach out to you and the connection will be made within the next 24 hours?"}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok nice thank you"}, {"turn_id": 16, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, is there anything else that I could help you with?"}, {"turn_id": 17, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing"}]}, {"conversation_id": 10366, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi "}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! Good morning! You've been connected to CableHub Customer Service. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want a new connection "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Wow! That's nice! I'm glad you've shown interest in our cable service! Which service would you like to sign up for? We provide cable service, internet service and phone service."}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Internet service "}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Could you please help me with your city name and its zip code?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "New York 1001"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Which data plan would you  like to purchase? We have 1 GB, 5 GB, 10 GB available as of now."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! I've made a request for the installation of the services you wish to sign up for. Our team will shortly get in touch with you for further process."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Okay "}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Would there be anything else I may help you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "That's all thank you "}]}, {"conversation_id": 10367, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Thank you for contacting media cable services. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase internet."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I will definitely help you out in this regards. But first I would require your city name and zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Mumbai, 457896"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! So for the internet packages we have (1 GB, 5 GB, 10 GB) which cost $5, $10 and $20 respectively. Now could you please go ahead and choose a package according to your usage please?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! So do I go ahead and confirm the plan and register your account with us?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok sure"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright I have now confirmed the package for you and also created an account on your name. Our associate would visit your house shortly and help you with the service installation. Is there anything else I could help you with for today?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing else, thank you"}]}, {"conversation_id": 10368, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HAI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi there! This is your customer executive speaking. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I  WOULD LIKE TO SIGN UP FOR A NEW SERVICE"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll be glad to help you. Could you please mention the service type out of Internet, Phone and Cable?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "PHONE SERVICE"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! May I know the city and it's zip code please?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "IT IS GOA 520079"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure thing! We have these plans available with us for you - 1GB, 5GB and 10 GB. What's your pick?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WILL PICJ THE 1GB TAYLOR"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "PICK"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely. This shall be activated within 24 hours. Is there anything else I may help you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "MAY I KNOW THE CHARGES OF 1GB PLAN"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Absolutely! This plan costs you $10 per month. Anything else?"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OH GREAT. .THANKS "}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "THAT'S IT TAYLOR.. NOTHING ELSE"}]}, {"conversation_id": 10369, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there, My name is Casey and how may I help you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase internet"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I will help you right away. May I know the name of your city and it's zip code please? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "chennai and 647982"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank You! Which data service would you like to purchase among these (1GB, 5 GB, 10 GB)? \n"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB data plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! The 10 GB will cost you $7 including all taxes. I will go ahead and activate the same for you. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thank you have a nice day goodbye"}]}, {"conversation_id": 10370, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! good morning! You're connected to Annabelle cable customer service. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to purchase new cable, internet or phone service. "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, which service would you like to purchase? We have cable service, internet service and phone service available. Which service would you prefer?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "internet service "}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Definitely!! Thanks for contacting Annabelle media services in this regards. We are delighted to serve you. May I know your city name and zip code please?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "colifornia"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "85213"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for helping me with your details. At present, we have three data plans, they are 1 GB, 5 GB and 10 GB. which one you'd like to buy?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1GB"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for confirming. I've created your new account and shared your details with my team, Quite soon, they'll contact you and proceed with the installation process. I'm positive that within two hours your service will get activated."}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "okay thanks"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "My pleasure! Thanks for being patient and cooperative. Is there anything else I may assist you with? "}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10371, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi good morning"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning. Welcome to LMT cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want new cable connetion"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I'll help you with that. May I know the name of your city please?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "new york"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Could you share the zip code of New York please?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "125678956598"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Could you please help me with the plan that you'd choose in 1 GB, 5 GB and 10 GB?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1gb"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll confirm the plan of 1 GB for cable services to you. Is there anything else that I may help you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing"}]}, {"conversation_id": 10372, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi robin"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning. Welcome to LMT cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need a new cable service connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I'll help you with that. May I know the name of your city please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "chennai 489798"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Could you please provide the information regarding the plan you'd opt in 1 GB, 5 GB and 10 GB?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll sign you for the cable services of 5 GB plan. Is there anything else I might help you with?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no need"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! Thank you for reaching out to us. Have a nice day. Bye."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok good bye"}]}, {"conversation_id": 10373, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! Somvaar Media/Cable Services welcomes you. This is the customer executive speaking."}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to new internet service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll be glad to help you with that. May I know your city and it's zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Huntsville and 35801"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! What type of data plan would you like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1 gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Could you please mention the date for installation?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Date?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "16 12 2018"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! My team shall get in touch with you soon. Anything else I may help you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye"}]}, {"conversation_id": 10374, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! Good morning. Welcome to LMT cable services. How may I assist you?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I need cable connection."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I'll help you with that. May I know the name of your city please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "My city name is Illinois and zip code is 61364."}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Could you please help me with the plan that you'd choose in 1 GB, 5 GB and 10 GB?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I need 10 GB data plan."}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll sign you for the cable services of 10 GB plan. Is there anything else I might help you with?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "No, Thanks."}]}, {"conversation_id": 10375, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI,GOOD MORNING"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there, how may I assist you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase INTERNET"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's nice, I'll help you out in purchasing the internet service. May I know in which city would you like to buy the service and the zip code of the area? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "CHENNAI AND 367095"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! We have 3 service plans available for internet service which are 1Gb plan, 5Gb plan and 10Gb plan. May I know which one would you like to choose? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a nice choice! I'd like to inform you that your service will be activated in the next 24-48 hours. I hope you're fine with that? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "YES FINE"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! Should I confirm that all your queries have been answered for today? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "YES"}]}, {"conversation_id": 10376, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good evening, Fast Net Cable Services. How may I assist you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "like to purchase"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Could you please specify your query?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Cable Services"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Do you mean you need a new cable service?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! I'll be glad to help you in this regard, may I please know your city and it's zip code?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "kambur"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "85104"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright!  We offer 1 GB, 5 GB and 10 GB plan which one would you like to purchase?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": " 10 GB"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! Please allow me a moment to go ahead and confirm that for you."}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "okay"}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for your patience, I'm glad to inform you that I've signed you up for the services it will get activated in an hour and you can enjoy the services. Welcome aboard, anything else I may help you with?\n"}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10377, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! Good morning! I hope you're having a good day. How may I help you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE CABLE"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! I'll certainly book your connection right away. I'd also like to thank you for choosing Mari gold media services. May I know your city name and zip code please?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "MUMBAI 954123"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! I've updated your details. Now, May I know which data plan you'd like to purchase, We have 1 GB, 5 GB and 10 GB data plan."}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Done! I've booked your connection for cable with 5 GB data plan and the charge is $25.60 ( including taxes) per month. Is that okay? "}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good news! I've confirmed your service request. Quite soon, Our customer associate will call you and collect the necessary information so, please cooperate with them. After the verification call your service will get activated within two hours."}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK THANKYOU"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "My pleasure buddy! I'll be happy if I can help you with you anything else?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE"}]}, {"conversation_id": 10378, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! Wish Media/Cable Services welcomes you. This is the customer executive speaking."}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase new internet service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Absolutely! May I know your city and it's zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "City Huntsville Zipcode 54857"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! What type of data plan would you like to purchase out of - 1GB, 5GB and 10GB?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Very well! Could you please mention Date for installation?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Yes"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "May I know the Date please?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "11/09/2018"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! My team member shall get in touch with you soon. Is there anything else I may help you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Nothing else"}]}, {"conversation_id": 10379, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to AT&T. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's great! I'm here to help you. Could you share the city and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "44266\nRavenna, OH"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely, thank you. Which data plan would you like to sign up for?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, the plan is for $50 a month. Would you have any questions to ask regarding this plan?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok for this detail "}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Okay. Would you want me to confirm this plan for you then?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes sure"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good news! You've been successfully subscribed to our service and it will be activated within the next 24 hours. Would you need anything else?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}]}, {"conversation_id": 10380, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to universal cable customer care. How may I assist you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HAI"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to universal cable customer care. How may I assist you today?\n"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "like to purchase "}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll definitely help you with your query. To get the best deals for you, may I know your city's name and its zip code, please?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "raja"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "45987"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Thanks for the details.We provide cable, internet and home phone services. Which one of these would you like to sign up for?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hello"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Yes we are connected. We provide cable, internet and home phone services. Which one of these would you like to sign up for?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": " internet "}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! We have 1 GB, 5 GB and 10 GB data plans for our internet service. Which one of these are you looking for?"}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 16, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! That's a great choice. You will have access to 5 GB cable data plan as soon as you complete the subscription formalities. Do you have any query regarding our data plans?"}, {"turn_id": 17, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 18, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'm sorry but could you please be specific about your query?"}, {"turn_id": 19, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 20, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Nice! what would you like to know about 5 GB data plan?"}, {"turn_id": 21, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 22, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'm assuming I clarified all your queries. Am I right?"}, {"turn_id": 23, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}]}, {"conversation_id": 10381, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi! Welcome to Verizon cable service customer care. You are now connected to Casey and I'm here to help you today. "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want new cable service connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! Please help me with your name of the city and it's zip code to process your request. "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Anchorage 99501 "}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Which data plan would you like to go for? We have 1 GB, 5 GB and 10 GB which costs you $3, $5 and $7. "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 gb data plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! 5 Gb is one of the best plans that we provide to our customers. 5 GB will cost $5 including all the taxes. I will confirm the same for you. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Is there anything else that I may help you with? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10382, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there, Good morning! You're connected to D-link media services. How may I help you with? "}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase new cable service"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll help you out. Firstly, Thanks for showing your interest in our services. We are delighted. Secondly, Could you please help me with your city name and zip code please?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Little Rock 72201"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for helping me with your details. Presently, We've three data plans viz, 1 GB, 5 GB and 10 GB. Which one you'd like to buy? "}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB data"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'd like to inform, The charge for 5 GB is $12.30 per month. Is that okay?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for confirming. We are pleased to welcome you as a new customer of D-link media services. I've created your new account with us. Shortly our team will get in touch with you and they'll assist you further. "}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Okay! It was nice talking to you. Is there anything else I may help you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Nothing else"}]}, {"conversation_id": 10383, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good evening! Welcome to Fastnet Cable customer service, I'm Cameron. How may I help you?\n"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "like to purchase cable service"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll be glad to help you in this, may I please know your city and its zip code?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "mumbai"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "879587"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! May I please know which data plan would you like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! Please allow me a moment to proceed further."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for your patience, I'm glad to inform you that I've signed you up for the services it will get activated in an hour and you can enjoy the services. Welcome aboard, anything else I may help you with?\n"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10384, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to purchase the new cable service in internet"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello, this is Charlie from AT&T. Surely, I'll do my best to help. Could you provide your city and the zip code?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "city Anchorage zip code 99501 "}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, thank you. Could you tell em which data plan would you like to sign up for?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb data plan"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's great! The plan is for $50 per month. Would you have any queries regarding this plan?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "If you have any queries regarding the pricing or the installation. I would be glad to help."}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thank"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely, would you like me to confirm this plan for you?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. You've been successfully registered for this plan. The team will contact you and the connection will be made within the next 24 hours. "}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely, would you need anything else?"}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing else"}]}, {"conversation_id": 10385, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to Zoom services, how may I assist you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want a new cable"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll help you out in setting up the new cable service, may I know the name of your city and the zip code of your area? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "canada"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "89565"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Based on your area, we have 3 data plans available, which are 1Gb data plan, 5Gb data plan and 10Gb data plan. May I know which one would you choose? "}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10Gb "}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a great choice! I'd like to inform you that your requested service will be activated in the next 24-48 hours. "}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Is there anything else I may assist you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10386, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi.."}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want a new internet connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "For sure! May I know the name of the city you're located at and the zip code? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "washington,90001"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! For the internet  service we have 1 GB, 5 GB and 10 GB data plans. May I know which plan you'd like to purchase? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "can you tell me about the cost of the  plans"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! The internet data plans are 1 GB for $10, 5 GB for $20 and 10 GB for $30. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i will go with 5GB plan"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I really appreciate for staying connected, you're now a part of our services. Our executives will reach out to you for further details, will there be anything else I may help you with? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "how many times i have to pay for this plan"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! You just have to once a month. "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok.thank you"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome, is there anything else I may help you with? "}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing.thank you"}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Always a pleasure! Thank you for reaching out to us, have an awesome day ahead!"}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thank you"}]}, {"conversation_id": 10387, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! Welcome to V-Fiber net services, how may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "For sure! Could you please help me with the name of the city and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "23834\nColonial Heights, VA"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's great! For the cable service we have 1 GB, 5 GB and 10 GB data plan for $10. $20 and $30 respectively. May I know which data plan you'd like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Please allow me a moment to proceed further. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for staying connected. We've made a note of your request, please give us 24 hours for the installation process. Our executives will reach out to you for further details, please feel free to visit our website www.vfibernet.com."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Would there be anything else I could help you with? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no bye"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Always a pleasure! Thank you for reaching out to us and choosing V-Fiber net services, have a great day ahead!"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye"}]}, {"conversation_id": 10388, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE INTERNET"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I will help you in getting your connection today. May I know the name our city with it's zip code? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "DA 56325"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Also I'd like to know that which data plan would you like to go for (1GB cost $3, 5GB costs $5 and 10GB costs $7)? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10gb "}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! The 10 GB will be now activated and it will cost you $7 including all taxes. "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "okay"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Anything else that I may help you with? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing else"}]}, {"conversation_id": 10389, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HAI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello and Good Morning! My name is Casey and I'm here to help you today. "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE NEW CABLE SERVICE"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I will help you right away in getting that done. May I know the name of your city with it's zip code to process the request. "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NEW YORK"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10022"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Also I would like to know that which plan are you interested in. We have 1 GB that costs $3, 5 GB costs $5 and 10 GB costs $7 respectively."}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! The 5 GB plan will approximately costs you $ 5 including all the charges. I will activate the same right away.  "}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Is there anything else that I may help you with? "}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO THANKS"}]}, {"conversation_id": 10390, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi sir.. i request for new connetion sir..."}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello. Welcome to Macro cables. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i liked phone connetion sir..."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. Could you please help me with your details like your city and zipcode? So that I can find the best plans available near you."}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "city name : madurai"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "code : 626326"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for the information. You said you need a phone plan. Which data plan would you like to purchase? We have 1GB, 5GB and 10GB data plans available. It's $25 for 1GB. $40 for 5GB and $60 for 10GB."}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 gb data plan sir..."}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect. Your request for the desired service has been raised and our agent will contact you for the installation at your convenient time."}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok sure sir ...."}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Is there anything else I could help you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing else sir ...."}]}, {"conversation_id": 10391, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! Good morning! I hope you're having a good day. How may I help you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE INTERNET "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Absolutely! Thanks for reaching out to Sun feast media services in this regards, May I know your city name and zip code please? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "CHENNAI,268910"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you helping me with your details. Right now, We have three data plans, they are 1 GB, 5 GB and 10 GB. which one you'd like to pick? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! For confirmation, May I know if you're okay with the price? we are going to charge $25.60 per month. Is that okay? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! Thank you for confirming. I've conveyed my team to initiate the installation process, soon you'll receive get a email, please fill the form and submit. Within an hour your service will get activated. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK THANKYOU"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "My pleasure! Thanks for being considerate. Is there anything else I may assist you with? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE"}]}, {"conversation_id": 10392, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi! Welcome to F-Link live chat customer service. You are now connected to Casey, How may I help you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I NEED INTERNET CONNECTION"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I will help you today. May I know the name of your city and it's zip code so that I can process the request. "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NEW YORK CITY"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ZIP-14586"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! May I also know that which data plan are you will to opt for. We have 1 GB, 5 GB and 10 GB which costs $3, $5 and $7 respectively. "}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB PLAN"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! 10 GB is one of the best data plans and it will costs you $7 including all taxes. I will activate the same for you today. "}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": " I will confirm the same. Is there anything else I may help you with today? "}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO THANKS"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for reaching us today. I hope you have a great day ahead. Bye! "}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "THANK YOU"}]}, {"conversation_id": 10393, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI "}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! Wish Media/Cable Services welcomes you. This is the customer executive speaking."}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase internet  "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Absolutely! May I know your City and it's Zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "GOA , 765098"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! What type of data plan would you like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB INTERNET PLAN "}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Could you please mention the date for installation?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10/3/2018"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! My team shall get in touch with you soon. Is there anything else I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Nothing else, Thank you for your information. Have a nice day to chat with you. "}]}, {"conversation_id": 10394, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to Zoom services, how may I assist you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE INTERNET"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll help you in purchasing internet service. May I know your city name and the zip code of your area?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "MADURAI 159623"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "MADURAI 159623"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! We provide 3 various plans for internet service, which are 1Gb data plan, 5Gb data plan and 10Gb data plan. May I know which one would you prefer? "}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a good choice! I'd like to inform you that your requested service will be activated in the next 2 business days. "}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Would there be anything else I may assist you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE "}]}, {"conversation_id": 10395, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! Good morning! I hope you're having a good day. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want new cable service\n"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely! Thank you for contacting Sun feast media services. We are always at your service. May I know your city name and zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "28205\nCharlotte, NC"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Noted! I've shared your residential details with my team, May I know which data plan you'd like to buy? At present we have the following data plans: 1 GB, 5 GB and 10 GB."}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect!! Just to confirm, We are going to charge $25.40 (including taxes) per month. I hope you are fine? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! You're request has been accepted! Shortly, My team will contact you and they'll go ahead with the installation process. Please follow their instructions. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Okay! Would there be anything else I may assist you with? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}]}, {"conversation_id": 10396, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning! You've reached sun feast media services. How may I help you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": " i want to a cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! Thanks for contacting sun feast media services. We are glad to serve you. May I know your city name and zip code please? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "65211"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for sharing your details with me. We have best data plans on sale for you, they are 1 GB, 5 GB and 10 GB. which one you'd like to purchase? "}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 gb"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'd like to inform you that, We'll charge $25.40 for 10 GB data plan and it's valid for one month. Is that okay? "}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "o"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! Thank you! I've booked your connection, right after this chat you'll get an email, please find the link and update your details and make the payment and your service will get activated within an hour. "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "with*"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}]}, {"conversation_id": 10397, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Where can I sign up for a new service? "}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! May I know for which of our service you'd like to sign up? we offer cable, phone and internet services?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Thanks for showing your interest in our services. We are delighted to serve you. May I know your city name and zip code? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "New York  94567"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for sharing your details. We are currently offering 1 GB, 5 GB and 10 GB data plans. Which one you'd like to sign up for? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great choice! That plan is really affordability, It will cost you only $15 per month. I hope you are okay with it?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Yeah that's fine"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I've forwarded your request and shortly you'll get a confirmation call from our team. They'll assist you further."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thanks a lot"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for being considerate, Would there be anything else I may help you with? and I hope I've answered all your queries? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "My Pleasure, yes"}]}, {"conversation_id": 10398, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! My name is Casey and I'm here to help you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": " like to purchase "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Which service are you looking for (internet/Phone/Cable)? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "(internet"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I will help you in getting that done. Please help me with the name of your city with it's zip code? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "melur 6251420"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you and could you please help me in knowing that which plan are you interested in. The 1 GB will cost $3, 5 GB will cost $5 and 10 GB cost $7 respectively. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1 GB "}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! The 1 GB plan is one of the best plans and it will cost you $3 including all taxes on monthly basis. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Anything else that I may help you with today? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}]}, {"conversation_id": 10399, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning! You've reached Net link Media/Cable Services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "tell the agent that my device is not working\n"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I apologize, could you please be more clear with your query?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "my device is not working"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I regret your inconvenience. I'll surely help you in this regard. May I know your full name and your account number?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nallu"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "251238452314"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Could you please help me with the last 4 digits of your SSN number?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "85623"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "8545"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! To proceed further with your query, could you please check and let me know if the green light on the router is working?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I apologize, I haven't got your last response, May I know if the green light on the router is blinking?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": " router is blinking"}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Not a problem, to avoid such issues further, I'll get a replacement done for the router, and our executives will  reach you out within 2-3 days. Would that be okay?"}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "okay"}, {"turn_id": 17, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Let me know if there be anything more I could be of help."}, {"turn_id": 18, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 19, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Thank you for choosing Net link services, we are always here to help you. Goodbye!"}, {"turn_id": 20, "speaker_role": "Customer", "speaker_id": "2", "utterance": "okay good bye"}]}, {"conversation_id": 10400, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning. Welcome to LMT cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! I'd be glad to help you with that. Could you please help me with your city's name?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "chicago 45261"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Could you please provide the information regarding the plan you'd opt in 1 GB, 5 GB and 10 GB?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll sign you for the cable services of 5 GB plan. Is there anything else I might help you with?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! Thank you for reaching out to us. Have a nice day. Bye."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "good bye"}]}, {"conversation_id": 10401, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI GOOD MORNING"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good Morning! This is Customer Executive speaking. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE INTERNET  "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure thing! May I know the city and it's zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "DELHI, 457487 "}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! May I know the data plan?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB PLAN "}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Absolutely! Could you please confirm the time for Activation?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "8AM TO 12PM "}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right! I'll get that done for you. Anything else you'd like to know?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE , THANK YOU SO MUCH "}]}, {"conversation_id": 10402, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi casey"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello and Good Morning! How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need a new cable service connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! May I know the name of your city and the zip code associated to your city please? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "dover 19901"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Which data plan are you interested in. We have 1 GB, 5 GB and 10 GB which costs $3, $5 and $7 respectively. "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! It is one of the best plans. It will cost you $5 including all the taxes. I will activate the same for you. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Is there anything else I may help you with today"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no need"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for contacting us. Hope to have a great day ahead. Bye!"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok good bye"}]}, {"conversation_id": 10403, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi "}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! This is your customer executive speaking. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want a new service "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Absolutely! Could you please help me with your type out of Internet, Phone and Cable?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Phone "}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right! Could you please help me with your city and it's pin code?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "New York "}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "18806"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely! May I know the data pack you're willing to purchase?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB "}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! This is the most demanded data plan. When would you like to have the activation of same?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Yes"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10/15/2018"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely. Is there anything else I may help you with?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Nothing else"}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thank you very much "}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Have a great day "}]}, {"conversation_id": 10404, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi! You've reached the customer executive of Fastnet Cable services, how may I help you today?\n"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure!  I'll be able to glad to help you in this, may I please know your city and zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "33160\nNorth Miami Beach, FL"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! May I please know which data plan would you like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Please allow me a moment to proceed further."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good news! I'd like to inform you that I've have signed you up for the services you'll soon get a message with the link for payment and after payment the services will get activated. Anything else I may help you in?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}]}, {"conversation_id": 10405, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning, Fast net cable services. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "like to purchase cable"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll be glad to help you in getting a connection, may I please know your city and zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "melur"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "875465"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! May I please know which data plan would you like to have?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! Please allow me a moment to proceed further."}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for your patience, I'm glad to inform you that I've signed you up for the services it will get activated in an hour and you can enjoy the services. Welcome aboard, anything else I may help you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10406, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello. welcome to Tech cable services. How may I help you?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": " current month's bill"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. Could you please help me with your name an last 4 digits of your SSN number?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ram"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "8956"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Your Current month's bill is $30."}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Is there anything else I could help you with?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}]}, {"conversation_id": 10407, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Thank you for contacting media cable services. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I would like to sign up."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I will definitely help you out in this regards. But first I would require your city name and zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Florida 32015"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Could you please help me with the name of the service you would like to sign up for?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "internet"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! So for the data (internet) packages we have (1 GB, 5 GB, 10 GB) which cost $5, $10 and $20 respectively. Now could you please go ahead and choose a package according to your usage please?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10gb"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! So do I go ahead and confirm the plan and register your account with us?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "how much cost?"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sir, like I mentioned already the plan costs $20 inclusive of all the taxes and installation charges! Is there anything else I could help you with for today?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing, confirm my package"}]}, {"conversation_id": 10408, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to Zoom services, how may I assist you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "like to purchase "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "May I know which service would you like to purchase? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "internet"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a nice choice! I'll help you out with that. May I know the name of your city and the zip code of your area?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "usa"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "houston"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "157894"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! May I know which data plan would you like to choose, 1Gb or 5Gb or 10Gb?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a great choice! I'd like to inform you that your requested service will be activated in the next 24-48 hours."}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Would there be anything else I may assist you with?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10409, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello and welcome to Star cable customer care services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want new cable service connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! You are in the right place. May I know the name of your city and its zip code, please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Little Rock 72201"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Thank you for the details. We provide 1 GB, 5 GB and 10 GB cable data plans to our customers. Which of these cable data plans, would you like to sign up for?\n"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB cable data plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! The monthly price of the 10 GB cable data plan is $350 including all the taxes. Would you like to confirm your subscription for the 10 GB cable data plan?\n"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You are always welcome! I've forwarded your service activation request for the 10 GB cable data plan. You will be receiving a confirmation message regarding the same within 24 hours. We hope you enjoy our service. Will there be anything else I could help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10410, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I hope we are connected? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "YES"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i JUST WANTED TO KNOW IF YOU HAVE ANY DISCOUNTS AVAILABLE ON SERVICES"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll help you with that, may I know your name please? "}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "UMA SHANKAR"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you Uma, could you please let me know the 16 digit account and the last 4 digits of SSN?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "45896632566987896"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1253"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you so much, may I know if you're student or an active military member or over the age of 65 years? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "student "}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Could you please let me know the name of the university you attend and the year you'll be graduated? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "CALIFORNIA UNIVERSITY"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! May I know the year of graduated? "}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "2019"}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! May I know the student ID number? "}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "885632"}, {"turn_id": 17, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's perfect! Thank you for the details, as you can see we serve the 3 plans those are: basic ($50 per month - 50 channels), premium ($75 per month - 75 channels), and platinum ($100 per month - all channels) and the current promotions for each of the cable are 10% off premium cable if you sign for a 3 month contract or 15% off platinum cable if you sign for a 3 month contract. Could you please let me know which plan you'd like to choose? "}, {"turn_id": 18, "speaker_role": "Customer", "speaker_id": "2", "utterance": "$100 per month - all channels"}, {"turn_id": 19, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Thank you for choosing the best plan, you're now upgraded to the best plan for the next 3 months. Is there anything else I may help you with? "}, {"turn_id": 20, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO THNX"}, {"turn_id": 21, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're most welcome. Thank you for reaching out to us. Please feel free to reach out to us for further concerns. Have a great day ahead!"}, {"turn_id": 22, "speaker_role": "Customer", "speaker_id": "2", "utterance": "BYE"}]}, {"conversation_id": 10411, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "like to purchase"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! Welcome to Universal cable customer care services. "}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll definitely help you with your query. To get the best deals for you, may I know the name of your city and its zip code, please?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "65456"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Thank you for the details. We provide cable, internet and phone services. Which one of these would you like to subscribe?\n"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "internet"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! We have 1 GB, 5 GB and 10 GB internet data plans for you. Which one of these would you like to prefer?\n"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! The monthly charges for 10 GB internet data plan is $10. Since you are our new customer, we would like to offer you a promotional discount of 10% off your first payment. Would you like to confirm your subscription for 10 GB internet data plan?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You are always welcome! I've booked your subscription order for 10 GB internet data plan. You will get a confirmation message regarding the same with next few hours. I hope you enjoy our service. Will there be anything else I could help you with?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no "}]}, {"conversation_id": 10412, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good evening! Welcome to Fastnet Cable customer service, I'm Cameron. How may I help you?\n"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": " i want to purchase new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Nice! I'll be glad to help you in getting the connection, may I please know your city and zip code?'"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "tulsa"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "45630"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Could you please let me know which data plan would you like to purchase?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1GB"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Please allow me a moment to process your request."}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good news! I'd like to inform you that I've have signed you up for the services you'll soon get a message with the link for payment and after payment the services will get activated. Anything else I may help you in?\n"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Feel free to reach us when needed, it was great assisting you. Have a nice day, goodbye."}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye"}]}, {"conversation_id": 10413, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning, thank you for contacting Ace cables, How may I help you?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to new internet service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. Could you please help me with your city and zipcode?\n"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Los Angeles and 90001"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for sharing your details with me. You said you need a Internet plan. We've functionality data plans, namely 1 GB, 5 GB and 10 GB. Which one you'd like to buy?\n"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1 gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Your request for the desired service has been initiated. Our agent will contact you soon. Is there anything else I could help you with?\n"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10414, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HAI"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HAI"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Thank you for contacting media cable services. How may I assist you today?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE NEW CABLE SERVICE."}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I will definitely help you out in this regards. But first I would require your city name and zip code please?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "CANADA, 45689"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! So for the cable packages we have (1 GB, 5 GB, 10 GB) which cost $5, $10 and $20 respectively. Now could you please go ahead and choose a package according to your usage please?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! So do I go ahead and confirm the plan and register your account with us?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright I have now confirmed the package for you and also created an account on your name. Our associate would visit your house shortly and help you with the service installation. Is there anything else I could help you with for today?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO"}]}, {"conversation_id": 10415, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hello!"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! Welcome to V-Fiber cable/media services, how may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I like to sign up a new cable service."}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Please share the plan service details?"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll be happy to help you with that, may I know the name of the city and the zip code please? "}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Atlanta - 30302"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sounds perfect! The services we provide are cable connection, internet services and the phone connection. The plans we offer are 1 GB, 5 GB, 10 GB and the prices are $5, $25 and $50 respectively."}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Fine!"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I choose 10 GB plan!"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for all the details, please allow me a moment while I get this done for you. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "okay!"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I really appreciate for staying connected, we've made a note of your request. Please allow us 24 hours for the installation process, our executives will reach out to you for further details. If there's any other concerns please feel free to visit our website www.cablemedia.com. Will there be anything else I could help you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "May i know this plan have internet service?"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Yes! We also have these plans in internet service. "}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Fine."}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Please book this plan for me!"}, {"turn_id": 16, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I've made a note of all of the plan you'd signed up for. Is there anything else I could help you with? "}, {"turn_id": 17, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Nothing my side.  Good day and good bye!"}]}, {"conversation_id": 10416, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi sam"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there, Good morning! Thanks for contacting Net cab customer service. May I know your query please? \n"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need anew casble service connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely!! Thanks for contacting us. May I know which data plan would you prefer? There are 1 GB, 5 GB and 10 GB plans on sale?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB PLAN"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks!! Good pick! This plan will cost you $15 per month. I hope you're okay with the price? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for confirming! Just give me a moment I'll go ahead and share your details with my team. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Bravo!! I've shared your details with my team. As soon as this chat is closed you'll get a call from our team. They'll assist you further. In case if you still have any issue or query. Please feel free to get back to us. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Would there be anything else I may help you with? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no need"}]}, {"conversation_id": 10417, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HAI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good evening! Welcome to Fastnet Cable customer service, I'm Cameron. How may I help you?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HAI"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO NEW CABLE SERVICE"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll be glad to help you in this. Could you please share your city and zip code?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "CITY:WASINGTON"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ZIP CODE:236521"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Thanks for sharing the information, could you please let me know which data plan would you like to purchase?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I LIKE TO 1GB DATA PLAN"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! Please allow me a moment to proceed further."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "YEAH OK"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for your patience, I'm glad to inform you that I've signed you up for the services it will get activated in an hour and you can enjoy the services. Welcome aboard, anything else I may help you with?\n"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "THE PRICE OF THE DATA PLAN"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "As you have chosen the 1GB data plan it will cost you 5$ per month, anything else I may help you in?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO"}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "THANK YOU"}]}, {"conversation_id": 10418, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}]}, {"conversation_id": 10419, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good evening, Fast Net Cable Services. How may I assist you today?+"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll be glad to help you in this, may I please know the city you belong and it's zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "parise"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "32564"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! May I please know which data plan would you like to purchase?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "We offer 1 GB, 5 GB and 10 GB plan which one would you like to purchase?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! Please allow me a moment to proceed further."}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for your patience, I'm glad to inform you that I've signed you up for the services it will get activated in an hour and you can enjoy the services. Welcome aboard, anything else I may help you with?"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Feel free to reach us when needed, it was great assisting you, have a nice day. Goodbye."}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye"}]}, {"conversation_id": 10420, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI..GUD MRNG"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi! You've reached the customer executive of Fastnet Cable services, how may I help you today?\n"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NEED TO PURCHASE ACABLE SERVICE..CAN U?"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! I'll be glad to help you in this aspect, may I please know your city and zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "MIAMI-33127"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Thanks for sharing the information, may I please know which data plan would you like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NEED 5GB PLAN"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Please allow me a moment to go ahead and confirm the plan for you."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "SURE.."}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sorry to keep you waiting, I've got a good news for you. I've signed you up for the services and soon you'll get a message for confirmation and payment link after that our executives will reach you to help for the installation. Anything else I may help you in?\n"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "THATS IT"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "THANKS ALOT.."}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": " My pleasure! It was great assisting you, feel free to reach us when needed. Have a great day, goodbye."}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "BYE"}]}, {"conversation_id": 10421, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning! You've reached Net link Media/Cable Services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to know purchase internet service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Definitely! Thank you for choosing Net Link for your new cable or media connection, we best providers for any cable and medial with the best plans for our customer. And, I'd be glad to help you get one. May I know your city name and it's zip code? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "my city name Dover and zip code 19901"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! May I also know if you'd like to get a 1 GB, 5 GB, 10 GB plan for your service?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1 GB data plan"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Thank you for the response. Could you please allow me a moment, while I get this done for you?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! I've confirmed your 1 GB internet connection with Net Link services. Our executives will reach you within 48hrs for the installation. Would there be anything else that I may help you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}]}, {"conversation_id": 10422, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to Aura cable services. How may I help you?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "How may I help you?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to know the data usage "}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right. I'll surely help you with that. Could you please help me with your name and the account ID?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Timber Lily"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5896323256698563"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for sharing the details. I see that you used 1.5GB of data last month with 0.5 GB remaining for the month. Is there anything else I may help you with?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to upgrade my service?"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right. Would you like to upgrade the service for this month with 2.5 GB data promotional offer for 60 days?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ya sure"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right. As per your request, I've initiated the promotional offer. You would be receiving the confirmation message shortly. Is there anything else I may help you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thnx for the help"}]}, {"conversation_id": 10423, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi taylor"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi there! This is your Customer Executive speaking. May I know your query please?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need a new cable service connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely. May I know the city and it's zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "denver 80201"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "The plans available with us along with their costs are 1GB - $5, 5GB - $10 and 10GB - $25 per month, including taxes."}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right! This shall be activated within 2 hours. Is there anything else I may help you with?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing thanks for your help"}]}, {"conversation_id": 10424, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hello"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi There! You're connected to Zip cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I would like cable please."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Absolutely! May I know your city name and it's zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Santa Clara 91321"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "?"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Absolutely! May I know the data plan you're willing to purchase?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10Gb"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "No worries. My team shall be in touch with you through out the activation. Is there anything else?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "That is all."}]}, {"conversation_id": 10425, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning, Fast net cable services. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I NEED A NEW CABLE CONNECTION "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hope we are still connected?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "YES"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "BOMBAY AND 254787"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! May I please know which cable service plan would you like to have? We offer Basic, Premium and Platinum as far as cable is concerned."}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "PREMIUM "}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Please allow me a moment to check the details."}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK SURE"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for being so cooperative, I've processed your request and Will be activating that plan for you. Anything else I may help you in?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO THANKS"}]}, {"conversation_id": 10426, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi "}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello. Welcome to Tarro cables. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "iwant a cable connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. Could you please help me with your details like your city and zipcode? So that I can find the best plans available near you."}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai 254368"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for the information. You said you need a Cable plan. Which data plan would you like to purchase? We have 1GB, 5GB and 10GB data plans available. It's $25 for 1GB. $40 for 5GB and $60 for 10GB."}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect. Your request for the desired service has been raised and our agent will contact you for the installation at your convenient time. Is there anything else I could help you with?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing"}]}, {"conversation_id": 10427, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hello"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Good Morning!"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Thank you for connection to Zoom services! How may I help you out today? "}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Actually I wish to sign up a new cable service?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Please share the plan details?"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a really good decision and I'll surely help you in getting the best data plans for the cable service. May I know in which city do you want to sign up for the new cable service? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Miami city."}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing place! Could you also please let me know the zip code of that area? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "33128"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for providing the required information. I'd like to inform you that in your city and area we provide 3 various plans for the cable service which are, 1Gb data plan, 5Gb data plan and 10Gb data plan. May I know which data plan would you like to purchase? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Good"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I choose 5 GB plan!"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Are you sure you want to go with the 5Gb data plan? As you won't be having access to all the available channels. "}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Oh!"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Which plan have more channels and better quality?"}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "The 10Gb data plan will give you access to the whole data, i.e., all the channels and the quality of the 10Gb data plan is HD quality. "}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Great!"}, {"turn_id": 17, "speaker_role": "Customer", "speaker_id": "2", "utterance": "please process this plan for me?"}, {"turn_id": 18, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I'd like to inform you that your requested service will be installed and activated in the next 2 business days. "}, {"turn_id": 19, "speaker_role": "Customer", "speaker_id": "2", "utterance": "great!"}, {"turn_id": 20, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thank you and good day!"}, {"turn_id": 21, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome! Should I confirm that all your queries have been answered for today? "}, {"turn_id": 22, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Yes! Perfect!"}, {"turn_id": 23, "speaker_role": "Customer", "speaker_id": "2", "utterance": "good bye."}]}, {"conversation_id": 10428, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to prodesk cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want your cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll help you with that. Could you please provide me the city and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "texas,75074"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for sharing the details. We have different data plans such as 1GB, 5GB and 10GB for services like phone, internet and cable. Which one would you like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1 gb"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1gb"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! 1GB would cost you $5. Would you like to confirm the data plan?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "okay"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for confirming. I've initiated a request for the 1GB data plan for the cable service. You would receive a confirmation message along with the payment link. Is there anything else I may help you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}]}, {"conversation_id": 10429, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hello"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good evening! You're now talking to the Customer Executive, at your service!"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i would like to purchase the internet connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "May I know your city name and it's zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "washington-20001"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Please tell me from the plans available with us and their costs are 1GB - $5, 5GB - $10, 10GB - $25, valid per month."}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10gb data plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Noted! This plan shall be activated within 2 hours. Anything else I may help to with?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Glad to help you today! Please leave your valuable feedback at 386964924. Good bye!"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye bye"}]}, {"conversation_id": 10430, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "VERY GOOD MORNING SIR/MADAM WHICH SERVICE TYPE YOU WOULD LIKE TO PURCHASE? I WILL HELP YOU FOR THIS SERVICE.  THANKING YOU"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I LIKE TO PURCHASE THE CABLE CONNECTION"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to AT&T! Sure! I'll assist you with it. Could you tell me which city you're requesting service and also the zip code?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "SOUTH CAROLINA ZIP CODE-29687"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for sharing the details. Which data plan would like to sign up for?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely, would you have any queries regarding this plan?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "IS THIS PLAN VERY FAST AND WORTHFUL?"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Yes, the 5 GB plan is the fast and is at very reasonable price. However, if you need the fastest network I suggest you got for the 10 GB one."}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HOW MUCH COST FOR 10 GB"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "The 10 GB is for just $70 per month. This plan has the widest network. Would you like to go with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK I AM READY TO PURCHASE"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! If you have any queries regarding the connection or the installation process. I'll be glad to help."}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HOW TO INSTALL "}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "The technical team will soon contact you and help you with all the procedures. They will help you in the best way possible. Would you have any more queries?"}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO MORE QUERIES. THANK YOU FOR YOUR HELP"}, {"turn_id": 16, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely, my pleasure! Please give me a minute to get this ready for you."}, {"turn_id": 17, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK NO PROBLEM"}, {"turn_id": 18, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, I've successfully signed you up for the service connection. My team will contact you soon and the connection will be made within the next 24 hours."}, {"turn_id": 19, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 20, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, would you need anything else?"}, {"turn_id": 21, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING "}]}, {"conversation_id": 10431, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi there! This is your Customer Executive speaking. May I know your query please?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want a new internet connection "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely. May I know the city and it's zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Los Angels 36774"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "The plans available with us along with their costs are 1GB - $5, 5GB - $10 and 10GB - $25 per month, including taxes."}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB "}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's the most demanded plan we offer. Would you like to get any other service type along. Please feel free to consult you family before I take your final order."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "That's all thank you"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "No problem. Would you like me to activate the plan within 2 hours?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Yeah sure "}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right! This shall be activated within 2 hours. Is there anything else I may help you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "That's all thank you "}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "No problem! Thanks for having a live chat. Good bye!"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Bye :)"}]}, {"conversation_id": 10432, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi sir!"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there, Good Morning! How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to fix a new cable connection in my home"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I will definitely help you in this regards. To process your request Id need the name of your city please.  "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "18-A City Road Street."}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "625 102"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you. May I know which plan you would like to go for (1GB, 5 GB, 10 GB)? "}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! The price of the plan you opted is $3 on monthly basis including all taxes. "}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Yeah okay"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": " Is there anything else I may help you with today?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "No sir!"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thanks for your help"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Now i am so glad of you sir!"}]}, {"conversation_id": 10433, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HELLO"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to Aura cable services. How may I help you?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "CAN YOU PLEASE HELP ME TO GIVE A NEW INTERNET SERVICE.."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. I'll help you with this. Could you please help me with the city you live in and its zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "CITY - HYDERABAD"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ZIP CODE - 300215"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for sharing the details. Could you please tell me the data plan you would like to purchase?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE THE 10GB DATA PALN OF INTERNET SERVICE"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE THE 10GB DATA PLAN OF INTERNET SERVICE"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right. 10 GB data plan costs you 15$. Would you like to purchase it?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "AND WHAT ABOUT 5GB DATA PLAN.. HOW MUCH DOES IT COST FOR 5GB?"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "5 GB data plan costs you 10$. Would you like to purchase it?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "YEAH.. I WILL PREFER 5GB PLAN FOR NOW"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right. I'll initiate your request right away. You would be receiving a confirmation message along with payment link. Is there anything else I may help you with?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "WOW.. THAT'S NICE.. THANKS RORY"}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE RORY"}]}, {"conversation_id": 10434, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i wants to purchase cable"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Absolutely! May I know your name, city and it's zip code please?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "mumbai 632145"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Your name please?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "kavin"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks Kavin! Please mention which plan you'd like to purchase: 1GB, 5GB or 10GB data plan?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10gb"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right! Please note that 10GB data plan has been allotted to you. Could you please confirm the time for installation?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "3/10/2018"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! Our service person shall get in touch with you at the allotted time. Anything else I may help you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing else"}]}, {"conversation_id": 10435, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good evening, Fastnet Cable Services. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Could you please help me to purchase new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll be glad to help you in this aspect, may I please know which city you belong and also its zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Wichita 67201"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for sharing the information! Could you please let me know which data plan would you like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I would need 10GB data plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! Please allow me a moment to proceed further."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good news! I'd like to inform you that I've have signed you up for the services you'll soon get a message with the link for payment and after payment the services will get activated. Anything else I may help you in?\n"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thank you so much Cameron... I am done for the day.. Have a wonderful day.. Good bye..."}]}, {"conversation_id": 10436, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! Welcome to V-Fiber Cable/Media service, how may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to cable service connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for choosing us, I\u2019ll be glad to assist you further. Could you please help me with the name of the city you\u2019d want to setup the connection? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "city name Los Angeles\n zip code 60001"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for the information. For the cable service we have 1 GB, 5 GB and 10 GB data plans, may I know which data plan you'd like to purchase? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "data plan 5 gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for staying connected. We've made a note of your request, please give us 24 hours for the installation process. Our executives will reach out to you for further details, please feel free to visit our website www.cablemedia.com."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Would there be anything else I could help you with? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing else"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": " It's a pleasure assisting you, thank you for reaching out to us. Have an awesome day ahead!"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok good bye"}]}, {"conversation_id": 10437, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI "}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning! You've reached Net link Media/Cable Services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE INTERNET "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Definitely! I must say you've reached the right place for that, I'd be glad to help you in this regard. Could you please help me with the city name and it's zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "MUMBAI, 415214 ."}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! May I confirm if you'd like to get a  1 GB, 5 GB, 10 GB connection?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB INTERNET PLAN "}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Thank you for that. Please allow me a minute or two, while I get this done for you."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK "}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good news! I appreciate your patience in staying connected. I'd like to inform you that, I've confirmed your 5 GB internet connection with Net Link services. Our executives will reach you for the installation within 2-3 days."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK THANK YOU"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome! Would there be anything else that I may help you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Nothing else, Thank you for your Booking. Have a nice day to chat with you. "}]}, {"conversation_id": 10438, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HAI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! Welcome to V-Fiber net services, how may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "want to purchase new cable"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll be glad to help you with that, may I know the name of the city and the zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "USA"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "65676"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! For the cable service we have 1 GB, 5 GB and 10 GB data plans. Could you please confirm which data plan you'd like to purchase?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Thank you for all the details, please give me a minute while I get this done for you. "}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I really appreciate for staying connected. Our executives will reach out to you for further details, please allow us 2-3 business days for the installation. Will that be fine with you?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Glad to hear that, is there anything else I may help you with?"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO THANKS"}]}, {"conversation_id": 10439, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hai, good morning sir.."}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Thank you for connecting to Max services, how may I assist you? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "sir, i want high speed internet connection."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll help you in getting a new internet service. May I know the name of your city and the zip code of your area? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I am in Tirupur City and the Zip Code is 638103."}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! May I know which data plan would you like to purchase 1Gb data plan or 5Gb data plan or 10Gb data plan? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want 10 GB Data Plan."}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good choice! I'd like to inform you that your requested service will be installed and activated in the next 2 business days. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thank you for your quick action."}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome! Would there be anything else I may assist you with? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "How much for 10 GB data plan."}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'd like to inform you that the 10Gb data plan would cost you $60 per month. "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Ok sir."}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Would there be anything else I may assist you with? "}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing sir."}]}, {"conversation_id": 10440, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to AT&T Customer Service. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT NEW INTERNET CONNECTION "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely, I'll be glad to help you. Could you first provide me the city you're residing and also the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "TEXAS"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "15622"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely, thank you so much. Which data plan would you like to go with?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a good choice. The plan is for just $200 a month. Would you have any more queries regarding this plan?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Okay, as you don't have any queries, would you want me to confirm this plan for you?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "YES"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO QUERIES"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I've successfully signed you up for this service. My team will reach out to you shortly and the plan will be activated in 24 hours. Would you need anything else?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO"}]}, {"conversation_id": 10441, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi there! Welcome to Universal cable customer care services. How may I help you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i am like to buy internet for my home"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's great! I'll definitely help you with your query. To get the best offers for you, may I know the name of your city and its zip code, please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Bangalore 58956"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Thank you for the details. We have 1 GB, 5 GB and 10 GB internet data plans for you. Which one of these would you like?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! The monthly tariff of the 5 GB internet data plan is $120. Would you like to confirm your subscription for the 5 GB internet data plan?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes sure"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! I've forwarded your service activation request for the 5 GB internet data plan. You will be receiving a confirmation message regarding the same within 2-4 hours. We hope you enjoy our services. Will there be anything else I could help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing else, thanks for your wonderful kind, awesome, like you bye"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thanks"}]}, {"conversation_id": 10442, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi "}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning! You've reached Net link Media/Cable Services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need a cable swrvice"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Definitely! Thank you for choosing Net Link for you new cable services, I'd be glad to help you get the best services with the plans. Could you please help me with the city name and it's zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "chennai 600022"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Additionally, I would like to ask that which data plan are you interested in. We have 1 GB that costs $5, 5 GB that costs $25 and 10 GB that costs $50 respectively.  "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1 gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's amazing! Thank you for the response. Could you please allow me a moment, I'll get back to you with the confirmation?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! I'd like to inform you that, I've confirmed your new 1 GB cable connection at your city and our executives will reach you within 2-3 days for the installation. Is there anything else that I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}]}, {"conversation_id": 10443, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want new cable service connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for choosing us, I\u2019ll be glad to assist you further. Could you please help me with the name of the city you\u2019d want to setup the connection? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Anchorage 99501 "}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! The services we provide are cable connection, internet services and the phone connection. The plans we offer are 1 GB, 5 GB, 10 GB and the prices are $5, $25 and $50 respectively."}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB data plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! The 5 GB will be now activated and it will cost you $25 on monthly basis including all taxes. Will that be fine with you?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I hope all your queries for today have been answered. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10444, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hello good morning"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to Zoom services, how may I assist you? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to purchase new cable"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'm here to help you in getting a new cable connection. May I know the name of your city and the zip code of your area? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "150 Barnum Avenue Cutoff, Stratford CT 6614"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing place! I'd like to inform you that in your city and the area we provide 3 different data plans, which are 1Gb data plan, 5Gb data plan and 10Gb data plan. May I know which one would you prefer? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a great choice! I'd like to inform you the 10Gb data plan would cost you $20 per month, would you want me to confirm the service? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "okay."}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I'd like to inform you that I've successfully confirmed your service request which will be installed and activated in the next 2 business days. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "okay."}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Would there be anything else I may assist you with? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thank you"}]}, {"conversation_id": 10445, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning! You've reached Net link Media/Cable Services. How may I help you?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want the bill recepit for cable service."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure thing! I'll be happy to help you in this regard. Could you please help me with your full name and your email address?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "name:puspha, mail address: kspuspha1245@hotmail.com"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! May I also know the last 4 digits of your SSN  numbeR?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "4526"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for that Ms.Pushpa. Please allow me a moment, while I get this done for you."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "sure jesse."}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I appreciate your patience in staying connected. I have sent a copy of your bill receipt to you email address. Will that be all?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "sure"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thank you so much jesse."}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome! Is there anything else that I may help you with?"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing else dear, thank you so much."}]}, {"conversation_id": 10446, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! You've reached AT&T. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i request to sign up for new internet service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! You're in the right place. I'll help you get a new connection. Could you first share the city you're from and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "chennai and zip code is 99502"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely, thank you. We offer three data plans to our customers 1 GB, 5 GB and 10 GB. I would suggest you sign up for the 10 GB as its the best. What's your preference?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i like to subscribe 10 gb plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a great decision! would you have any queries regarding this plan?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no, thank you"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Okay. Would you like me to confirm this paln for you?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely! You've been successfully signed up for the service. The team will contact you shortly and help you with the installation process."}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thank you"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "My pleasure. Would you need anything else?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no, thank you"}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely, thank you for choosing AT&T. For more queries or assistance, please do reach out to us. Good day!"}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thank you"}]}, {"conversation_id": 10447, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hello, I am looking to subscribe to your cable service."}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! You've reached Act Fiber Cable services, how may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Could you help me subscribe to your cable service?"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll be glad to help you with that, could you please help me with the city you're located at and the zip code? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I live in Arlington, Virginia. My zip code is 22204"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect!  For the cable service data plans we have 1GB, 5 GB and 10 GB. May I know which plan you'd like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I'd like to purchase the 5 GB data plan please."}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Please allow me a moment while I get this done for you. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "How much will that plan cost?"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "The cost of 5 Gb plan is $20 per month. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "That sounds very reasonable! Please go ahead and continue signing me up for the plan!"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for your patience. You're now a part of our services. Our executives will reach out to you for further details, will that be fine with you?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Absolutely. I'll be happy to talk with them, and I think it's great that your executives are willing to reach out like that."}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's great! It's a pleasure for us to hear this, I'm glad that was helpful. Would there be anything else I may help you with? "}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "No, I think that's it. I can't wait to get your service. I have been very unhappy with my previous service."}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "My pleasure! Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have an awesome day ahead!"}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thanks a lot. You too!"}]}, {"conversation_id": 10448, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning. Welcome to LMT cable services. How may I help you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi good morning"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! How may I assist you?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i like to purchase extra GB for cable service"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! I'd be glad to help you with that. Could you please help me with your city's name?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "city: pakistan zip: 56321"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Could you please provide the information regarding the plan you'd opt in 1 GB, 5 GB and 10 GB?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll confirm the plan of 5 GB for the cable service to you. Is there anything else that I may help you with?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Wonderful! I had a good time assisting you. Have a nice day. Bye."}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK BYE"}]}, {"conversation_id": 10449, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey! Good morning, You're connected to XYZ customer service. I'd be glad to assist you today!"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE INTERNET"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! Thanks for contacting us! I'll definitely sign up for the internet service. May I know your city name and the zip code, please? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "MUMBAI AND 627193"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for giving your details. There are three data plans on sale presently, 1 GB, 5 GB and 10 GB. Which one you'd like to buy? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Would you like to get some more information about the 5 GB plan? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! By choosing 5 GB data plan, you'll be only charged $15 and you'll get high speed internet. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I hope you are okay with the price? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for cooperating with us. I've shared the details with our agent, quite soon one of our agent will ring you and may ask for personal information, please cooperate with them. "}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK THANK YOU"}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome! Would there be anything else I may help you with? "}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Nothing else, Thank you . Have a nice day to chat with you. "}]}, {"conversation_id": 10450, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning. Welcome to LMT cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "add me in new service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I'd be glad to help you with that. May I know the name of your city please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "newyork 10013"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! May I know the service that you'd like to take up in cable, internet and phone please?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "internet"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Could you please share the type of plan you'd choose among 1 GB, 5 GB and 10 GB?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10gb"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll confirm the plan of 10 GB for internet service. Is there anything I might help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing"}]}, {"conversation_id": 10451, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! good morning! You're connected to Annabelle cable customer service. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I NEED INTERNET CONNECTION"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Definitely!! Thanks for contacting Annabelle media services in this regards. We are delighted to serve you. May I know your city name and zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NEW YORK CITY"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ZIP-14586"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for helping me with your details. At present, we have three data plans, they are 1 GB, 5 GB and 10 GB. which one you'd like to buy?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB PLAN"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for confirming. I've created your new account and shared your details with my team, Quite soon, they'll contact you and proceed with the installation process. I'm positive that within two hours your service will get activated."}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for being patient and cooperative. Is there anything else I may assist you with? "}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO THANKS"}]}, {"conversation_id": 10452, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Good Evening!"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi! You've reached the customer executive of Fastnet Cable services, how may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I would like to inform that i need to purchase a new phone service."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll be glad to help you in this, may I please know which city you belong to and its zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "City: Handa,,ZIP:49721."}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! That was helpful, could you please let me know which data plan would you like me to activate for you?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I like to purchase 5GB data plan."}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's nice! Please allow me a moment to process your request."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Sure, I am waiting."}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for your patience, I'm glad to inform you that I've signed you up for the services it will get activated in an hour and you can enjoy the services. Welcome aboard, anything else I may help you with?\n"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "No Thanks, I feel i got all quiries."}]}, {"conversation_id": 10453, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello and welcome to universal cable customer service. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "change your cable service in my home"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll definitely do that for you. To proceed further, may I know your full name and account number please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "my name is raja account is 3659874125489425"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Just for verification purpose, may I know the last 4 digits of your SSN please?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ssn no 2584"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! may I know which service you are currently subscribed for?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sorry sir but could you please be more specific? May I know which service you are currently subscribed for?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Which service you are currently using sir?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "premium cable service"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! Which service would you like to switch to?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "platinum cable service"}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! I've forwarded your request. You will be switched to platinum from your current premium service within 2-3 hours. Enjoy our best ever platinum service. Will there be anything else I can do for you?"}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing else"}]}, {"conversation_id": 10454, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning. Welcome to LMT cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I'll help you with that. May I know the name of your city please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! May I know the zip code of Madurai please?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "625354"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Could you please provide the information regarding the plan you'd opt in 1 GB, 5 GB and 10 GB?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll sign you for the cable services of 5 GB plan. Is there anything else I might help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! Thank you for reaching out to us. Have a nice day. Bye."}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "good bye"}]}, {"conversation_id": 10455, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! You've reached Act Fiber Cable services, how may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "new cable serice"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I apologize, could you please be more specific with your concern?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "new cable service"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Would you like to purchase new cable service?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's great! May I know your name please?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "kani"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you Kani, could you please help me with the city you're located and the zip code? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "625428"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "May I know the name of the city as well? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! For the data plans in the cable  service we have 1 GB, 5 GB and 10 GB plan. May I know which plan you'd like to choose? "}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1gb"}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Thank you for all the details, please allow us a moment to proceed further. "}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 17, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for staying connected. Our executives will reach out to you for further details, will that be fine with you?"}, {"turn_id": 18, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}, {"turn_id": 19, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome, is there anything else I may help you with? "}, {"turn_id": 20, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 21, "speaker_role": "Agent", "speaker_id": "1", "utterance": "My pleasure! It's a pleasure assisting you, thank you for reaching out to us. Have an awesome day ahead!"}, {"turn_id": 22, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok bye"}]}, {"conversation_id": 10456, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! good morning! You're connected to Annabelle cable customer service. How may I help you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi riley"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need a new cable service connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "We are delighted to serve you. May I know your city name and zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Huntsville 35801 "}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for helping me with your details. At present, we have three data plans, they are 1 GB, 5 GB and 10 GB. which one you'd like to buy?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5gb plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for confirming. I've created your new account and shared your details with my team, Quite soon, they'll contact you and proceed with the installation process. I'm positive that within two hours your service will get activated."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "My pleasure! Thanks for being patient and cooperative. Is there anything else I may assist you with? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing"}]}, {"conversation_id": 10457, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "like to purchase"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "May I know what you'd like to purchase? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "internet"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I hope we are still connected? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! To proceed further I'd require the name of the city you're located at and the zip code. Could you please help me with the details? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "melur 625101"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I really appreciate for staying connected. Our executives will reach out to you for further details, please allow us 2-3 business days for the installation. Will that be fine with you?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Is there anything else I may help you with? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}]}, {"conversation_id": 10458, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI,GOOD MORNING"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning! You've reached Net link Media/Cable Services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to purchase cable"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Definitely! I must say you've reached the right place for the best plans, I'll be happy to help you in this regard. May I know the city you live in and  it's zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "MUMBAI AND 394794"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! Could you please confirm if you'd like to get a  1 GB, 5 GB, 10 GB connection?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for the response. Could you please allow me a moment, while I get this done for you?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! I've confirmed your new  5 GB cable connection and I've created an account of yours with our services. Our executives will reach you with the installation within 48 hrs."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK THANK YOU VERY MUCH"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome! Would there be anything else that I may help you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE"}]}, {"conversation_id": 10459, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HAI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! Welcome to Star cable customer care services. How may I help you?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": " I want to purchase new cable,"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's great! I'll definitely help you with your query. To get the best deals for you, may I know the name of your city and its zip code, please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "CANADA"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "97876"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Thank you for the details. We have 1 GB, 5 GB and 10 GB cable data plans for our customers. Which one of these would you like to sign up for?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! The monthly charges for 5 GB cable data plan is $5 including all the taxes. Since you are our new customer, we would like to offer you a discount of 10% on your first 2 month bills as a welcome kit. Would you like to confirm your subscription for 5 GB cable data plan?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! I've forwarded your subscription request for 5 GB cable data plan. You will be receiving a confirmation message regarding the same within 24 hours. We hope you enjoy our service. Will there be anything else I could help you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10460, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": " discounts available"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "May I know if you're already an existing customer?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Could you please let me know your name and the 16 digit account number? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bosepandi 9874563214859785"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you Bosepandi, may I also know the last 4 digits of SSN? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5890"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Could you please let me know if you're a student, an active military member or over the age of 65? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": " student"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! To proceed further, could you please let me know the name of the university you attend and the year you'll get graduated? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "kamarajar university"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! May I also know the year you'll be graduated and the ID number? "}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "2020 "}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "95862"}, {"turn_id": 16, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Thank you for all the details, please give me a minute to proceed further. "}, {"turn_id": 17, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 18, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for staying connected, we have an offer of $10 discount for your monthly payment. Will that be fine with you?"}, {"turn_id": 19, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}]}, {"conversation_id": 10461, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Thank you for contacting media cable services. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want a new cable service\n"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I will definitely help you out in this regards. But first I would require your city name and zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "canadfa"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "2358536"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! So for the cable packages we have (1 GB, 5 GB, 10 GB) which cost $5, $10 and $20 respectively. Now could you please go ahead and choose a package according to your usage please?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": " 10 GB"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! So do I go ahead and confirm the plan and register your account with us?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright I have now confirmed the package for you and also created an account on your name. Our associate would visit your house shortly and help you with the service installation. Is there anything else I could help you with for today?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "byee"}]}, {"conversation_id": 10462, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need a internet connection"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! You've reached AT&T and surely I'll help you with it. Could you share the city and the zip code?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "chennai 6000024"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely, thank you for sharing the details. Could you tell me which data plan would you like to go with?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 gb"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely, the 5 GB plan is for just $50 a month. Would you have any queries regarding this plan?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no queries"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, okay. Would you want me to confirm this plan for you?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yeah confim that plan"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Surely, you've been successfully signed up for the service connection. My team will con tact you and help you further. We assure that the connection will be made within the next 24 hours. "}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thank you"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "My pleasure. Would there be anything else that I could help you with?"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing"}]}, {"conversation_id": 10463, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "  hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning, thank you for contacting Ace cables, How may I help you?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need a new cable service connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. Could you please help me with your city and zipcode?\n"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Beverly Hills\t90209 "}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for sharing your details with me. You said you need a cable plan. We've functionality data plans, namely 1 GB, 5 GB and 10 GB. Which one you'd like to buy?\n"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 gb "}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Your request for the desired service has been initiated. Our agent will contact you soon. Is there anything else I could help you with?\n"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10464, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for contacting Ace cables. How may I provide world class service?\n"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need internet service"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. Could you please help me with your city and zipcode?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "my city name is phoenix"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "And your zip code?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "my city name is phoenix 85001"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for sharing your details with me. You said you need a Internet plan. We've functionality data plans, namely 1 GB, 5 GB and 10 GB. Which one you'd like to buy?\n"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need 5 gb data plan"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Your request for the desired service has been initiated. Our agent will contact you soon. Is there anything else I could help you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}]}, {"conversation_id": 10465, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "like to purchase"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "May I know what you'd like to purchase? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": " internet"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll surely help you with that, could you please help me with the city's name and the zip code? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai 98656"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's perfect! For the internet service we have 1 GB, 5 GB and 10 GB data plans. May I know which plan you'd like to choose? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": " 5 GB"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Please allow me a moment to proceed further. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for staying connected, you're now a part of our services. Our executives will reach out to you for further concerns. Will that be fine with you?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome, is there anything else I may help you with? "}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "My pleasure! Thank you for reaching out to us, have an awesome day ahead!"}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye"}]}, {"conversation_id": 10466, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai alex "}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Thank you for contacting media cable services. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I will definitely help you out in this regards. But first I would require your city name and zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai 70457"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! So for the cable packages we have (1 GB, 5 GB, 10 GB) which cost $5, $10 and $20 respectively. Now could you please go ahead and choose a package according to your usage please?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! So do I go ahead and confirm the plan and register your account with us?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright I have now confirmed the package for you and also created an account on your name. Our associate would visit your house shortly and help you with the service installation. Is there anything else I could help you with for today?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10467, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to Zoom service, how may I assist you? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll help you in getting a new cable connection. May I know the name of your city and the zip code of your area?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "37849\nPowell, TN"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Lovely place! I'd like to inform you that we offer 1Gb data plan, 5Gb data plan and 10Gb data plan in your city and area. May I know which one would you prefer? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's an amazing choice! I'd like to inform you that the 10Gb data plan would cost you $20 per month, will that be fine for you?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Wonderful! I'd like to inform you that I've confirmed your service which will be installed and activated in the next 2 business days. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Would there be anything else I may assist you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}]}, {"conversation_id": 10468, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello, you're connected to Star cable customer service. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase internet"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, I'll be glad to assist you. Could you please help me with the city you reside in?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "mumbai "}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! That's a beautiful city! Could you please help me with the zip code as well?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "675420"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for that! May I know which data plan would you like to purchase? We have 1 GB, 5 GB and 10 GB available as of now."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB INTERNET PLAN"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Wow! That's awesome! Great! I'll make a confirmation request for you and our team will get in touch with you as soon as possible for further process. Would that be okay?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "YES OK FOR ME"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Would there be anything else apart from this, I may help you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Nothing else, Thank you for your information. Have a nice day to chat with you. "}]}, {"conversation_id": 10469, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey there! Welcome to V-Fiber net services, how may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need new internet service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "For sure! Could you please help me with the name of the city and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "830 Curran Memorial Hwy, North Adams MA 1247"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's great! For the internet service we have 1 GB, 5 GB and 10 GB data plan for $10. $20 and $30 respectively. May I know which data plan you'd like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i would like 5gb plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for staying connected. We've made a note of your request, please give us 24 hours for the installation process. Our executives will reach out to you for further details, please feel free to visit our website www.vfibernet.com."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're most welcome. Is there anything else I may help you with? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing spencer"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Always a pleasure! Thank you for reaching out to us and choosing V-Fiber net services, have a great day ahead!"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Have a Nice day!"}]}, {"conversation_id": 10470, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}]}, {"conversation_id": 10471, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi, good morning! You've reached the customer executive of Fastnet Cable services, how may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I NEED TO SIGNUP A NEW SERVICE"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll be glad to help you get new cable connection, may I please know your city and its zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "CITY NAME ERODE AND ZIPCODE 638003"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Could you please let me know which type of service would you like to sign up for?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "INTERNET SERVICE"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Which data plan would you like to purchase?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! Please allow me a moment to process your request."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "YES SURE"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good news! I'd like to inform you that I've have signed you up for the services you'll soon get a message with the link for payment and after payment the services will get activated. Anything else I may help you in?\n"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "THANK YOU"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome! Thanks for choosing our services, feel free to reach us when needed. Have a nice day, goodbye."}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "GOOD BYE"}]}, {"conversation_id": 10472, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "gahai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello. Welcome to Tarro cables. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i wand a new cable conncetion"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. Could you please help me with your details like your city and zipcode? So that I can find the best plans available near you."}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "oh that's lovley city name is davis and zip code is 1237931"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for the information. You said you need a cable plan. Which data plan would you like to purchase? We have 1GB, 5GB and 10GB data plans available. It's $25 for 1GB. $40 for 5GB and $60 for 10GB."}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i like to have a 10GB data connection"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect. Your request for the desired service has been raised and our agent will contact you for the installation at your convenient time."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "okay thanks"}]}, {"conversation_id": 10473, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! You've been connected to Zoom cable services, may I know how may I help you?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "like to purchase "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "May I know what would you like to purchase?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "internet"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll surely help you out in getting the best internet connection available with us, may I know in which city do you reside and the zip code of your area?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "selam 625108"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'd like to inform you that we have 3 data plans available, which are 1Gb, 5Gb and 10Gb. May I know which one would you prefer? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10Gb"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright, I'll go ahead and confirm the 10Gb plan which will be activated in the next 24-48 hours. Sounds good? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Would there be anything else I may assist you with? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}]}, {"conversation_id": 10474, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HELLO"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello. Welcome to Tarro cables. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need to sign up new connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "What would you like to purchase?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Internet "}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. Could you please help me with your details like your city and zipcode? So that I can find the best plans available near you."}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Bridgeville, PA 15017"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for the information. You said you need a Internet plan. Which data plan would you like to purchase? We have 1GB, 5GB and 10GB data plans available. It's $25 for 1GB. $40 for 5GB and $60 for 10GB."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10GB"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect. Your request for the desired service has been raised and our agent will contact you for the installation at your convenient time."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thank You"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome. We will reach you soon. Is there anything else I could help you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Nothing else Thank You"}]}, {"conversation_id": 10475, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hello"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there, My name is Casey and how may I help you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "good morning"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good Morning! How may I assist you today? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to need new cable service."}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I will help you right away. May I know the name of your city and it's zip code please? "}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "washington  and 98101\n"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank You! Which data service would you like to purchase among these (1GB, 5 GB, 10 GB)? "}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i will choose 5GBplan"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! The 5 GB will cost you $5 including all taxes. I will go ahead and activate the same for you. "}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thanks"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Is there anything else that I may help you with today? "}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}]}, {"conversation_id": 10476, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI DREW"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi there, thank you for connecting to Max services. How may I assist you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I NEED A INTERNET CONEECTION"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'll help you in purchasing new internet service. May I know the name of your city and the zip code of your area? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "CITY - FLORIDA "}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ZIP - 65412"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a nice place! I'd like to inform you that as of now we are providing 3 different data plans for your service which are, 1Gb data plan, 5Gb data plan and 10Gb data plan. May I know which data plan would you prefer? "}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB DATA PLAN"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a good choice! I'd like to inform you that I've registered your request in our account and you will receive a call from our technical team in the next 2 business days to book an appointment for the installation of the service. Would there be anything else I may assist you with? "}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK THANK YOU"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO"}]}, {"conversation_id": 10477, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! Welcome to Universal cable customer care services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I'm glad I can help you with your query. To get the best deals for you, may I know the name of your city and its zip code, please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "9876 trichy"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Superb! Thank you for the details. We have 1 GB, 5 GB and 10 GB cable data plans for you. Which one of these would you like to sign up for?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! The monthly price of the 1 GB cable data plan is $100 including all the taxes. Would you like to confirm your subscription for the 1 GB cable data plan?\n"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! I've forwarded your subscription request for the 1 GB cable data plan. You will be receiving a confirmation call regarding the same within 24 hours. we hope you enjoy our service. Will there be anything else I could help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Have a nice day ahead and take care. Goodbye"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye"}]}, {"conversation_id": 10478, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi! Welcome to universal cable customer care services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I NEED A NEW CABLE CONNECTION"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's great! You are in the right place. To get the best deals for you, may I know the name of your city and its zip code, please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "DELHI AND 50669"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Thank you for the details. We have 1 GB, 5 GB and 10 GB cable data plans for you. Which one of these are you looking for?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I NEED 5GB DATA PLAN "}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's a perfect choice! Your cable connection of 5 GB data plan will get activated after you complete the sign up process. Would you like to know anything about our data plans?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO THANKS"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You are always welcome. I hope I helped you with your query. Will there be anything else I could help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "YES, HAVE A NICE DAY WE SEE SOON BACK "}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OKAY BYEE"}]}, {"conversation_id": 10479, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there, Good morning. How may I assist you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to new internet service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I will help you in getting that done. May I know the name of your city in which you are presently located? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Los Angeles and zip code 90001\n "}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks. Which data plan would you like to purchase (1GB, 5 GB, 10 GB). "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1 gb data"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you. I will go ahead and activate the same for you right away. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Is there anything else I may help you with today? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "goodbye"}]}, {"conversation_id": 10480, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! I hope you're having a good day. Welcome to D-link cable services, How may I assist you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": " i want to purchase new cable"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! Thanks for contacting D-link media services in this regards. We are at your service. May I know your city name and zip code? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "canada"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "89576"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for sharing your details. We've variety of plans available to fulfill your needs, they are 1 GB, 5 GB and 10 GB. Which one you'd like to buy? "}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great pick! I'd like to confirm, The outlay of 5 GB data plan is $25.80 (including taxes) per month. Would that be okay? "}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for helping me with your details. I've forwarded your request. After this chat, you'll get an email please fill the form later, you'll be directed to the payment page. As soon as you're done with the process. Your service will get activated within an hour. "}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Is there be anything else I may help you with? "}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10481, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello good morning! You're connected to Annabelle cable customer service. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": " like to purchase "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "May I know what you'd like to purchase? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "internet"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Definitely!! Thanks for contacting Annabelle media services in this regards. We are delighted to serve you. May I know your city name and zip code please?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "melur 45787"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for helping me with your details. At present, we have three data plans, they are 1 GB, 5 GB and 10 GB. which one you'd like to buy? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'd like to inform you that, the fare for 5 GB data plan for $25.40 per month. Is that okay? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for confirming. I've created your new account and shared your details with my team, Quite soon, they'll contact you and proceed with the installation process. I'm positive that within two hours your service will get activated. "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok thanks"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "My pleasure! Thanks for being patient and cooperative. Is there anything else I may assist you with? "}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10482, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Very good morning"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good morning, You've contacted D-link services. How may I assist you today?."}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase a new internet service."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Could you please help me with your city name and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Current city: Kalyanamala and 81374."}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for helping me with your details. As of now we are offering three data plans, 1 GB, 5 GB and 10 GB. Which one you'd like to buy?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "My option to purchase 10GB data plan."}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for confirming, Good news! I've booked your cable connection. Forthwith after this chat, my technical team will get in touch with you and they'll assist you further. In case you don't get any call, please get back to us anytime."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thank you very much. i am waiting future notification."}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for being considerate. Would there be anything else I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I got all information about this data plan."}]}, {"conversation_id": 10483, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello. Welcome to Tarro cables. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I NEED CABLE CONNECTION"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. Could you please help me with your details like your city and zipcode? So that I can find the best plans available near you."}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "CITY : ALAPPUZHA "}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ZIPCODE : 688001"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for the information. You said you need a Cable plan. Which data plan would you like to purchase? We have 1GB, 5GB and 10GB data plans available. It's $25 for 1GB. $40 for 5GB and $60 for 10GB."}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Is there anything else I could help you with?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO THANKS"}]}, {"conversation_id": 10484, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Good Evening!"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! Welcome to Act Fiber-net Broadband, how may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I would like to add extra connection can i have any discounts?"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "For sure! May I know your name and the 16 digit account number? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Name: Vetrivel.S..Account number:6125987623748"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you Vetrivel, may I also know the last 4 digits of SSN? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "SSN:5168"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Thank you, could you please let me know if you're a student, an active military member or over the age of 65? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "No, I am below 35 age and i work in private sector."}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I really apologize for the inconvenience, as you're not a part of any of the category. There are no available discounts for you. "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I feel very uncomfortable,there is any other options available."}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I'm so sorry for that, currently there are no discounts available however, we have many other discounts coming up from the next month. You can avail the option from the next month. "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thanks for the information.I feel very happy."}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're most welcome, will there be anything else I may help you with? "}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "No Thanks. Ifeel i got all quiries."}, {"turn_id": 15, "speaker_role": "Agent", "speaker_id": "1", "utterance": "My pleasure! Thank you for reaching out to us, please feel free to reach out to us for further concerns. Have a great day ahead!"}, {"turn_id": 16, "speaker_role": "Customer", "speaker_id": "2", "utterance": "With pleasure! Have a nice day!"}]}, {"conversation_id": 10485, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HAI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good Morning. Welcome to media cable service, how may I help you out today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I NEED A INTERNET CONNECTION "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I will surely help you out in this regards but before we go ahead with the procedure could I please have your city name and it's zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "CHENNAI CITY "}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ZIP - 10258"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Since you've mentioned you would like to go ahead with the internet service, we have three packages to offer since you are our new customer and they are (1GB, 5 GB, 10 GB) which are $5, $10 and $20 respectively. So now could you please go ahead and choose a package for yourself?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I have now confirmed the 10 GB data plan on your name and created an account for you. Our associate would visit your house and help you in the service installation. Is there anything else I could help you with for today?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "THANKS "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're Welcome! Have a good day, hope to assist you in the future as well. Goodbye!"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "BYE"}]}, {"conversation_id": 10486, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! This is Customer Executive speaking. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I NEED NEW INTERNET CONNECTION "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Could you please confirm the city and it's zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "15622"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "FLORIDA "}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. Could you please inform the GB your interested in purchasing?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB "}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right! Please note that the plan shall be activated within 24 hours from now and done online. Is there anything else I may help you with?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK THANKS "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NO"}]}, {"conversation_id": 10487, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE INTERNET"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! Welcome to V-Fiber net service. I'll be happy to help you with that, may I know the name of the city and the zip code? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "GOA 145263"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! To proceed further we have 1 GB, 5 GB and 10 GB internet data plans, could you please let me know which data plan you'd like to purchase? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sounds perfect! Thank you for all the details, please give me a minute to proceed further. "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I really appreciate for your patience. We've made a note of your request, our executives will reach out to you for further details. Please give us 24 hours for the installation process, for further concerns please feel free to visit our website www.vfibernet.com. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Would there be anything else I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE"}]}, {"conversation_id": 10488, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello and welcome to Universal cable customer care services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to purchase internet service\n"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's great! I'm glad I can help you with your query. To get the best offers for you, may I know the name of your city and its zip code, please?\n"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "mumbai, 457845"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Thank you for the details. We have 1 GB, 5 GB and 10 GB internet data plans for you. Which one of these would you like to sign up for?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! The monthly price of 5 GB internet data plan is $5. Since you are our new customer, we would love to offer you a 10% off on your first month bill. Would you like to confirm your subscription for the 5 GB internet data plan?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes confirm"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! I've forwarded your subscription request for the 5 GB internet data plan. You will be receiving a confirmation message regarding the same within 24 hours. We hope you enjoy our service. Will there be anything else I could help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing else, thank you"}]}, {"conversation_id": 10489, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello and welcome to Universal cable customer care services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I need a nerw cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "That's great! I'll definitely help you with your query. To get the best deals for you. May I know the name of your city and its zip code, please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Chennai 689002"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Thank you for the details. We have 1 GB, 5 GB and 10 GB cable data plans for you. Which one of these data plans, would you like to sign up for?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want  GB plan."}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1 GB"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! The monthly tariff of 1 GB cable data plan is $100 including all the taxes. Since you are our new customer, we would like to offer you a discount of 10% on your bills for the first 2 months of subscription. Would you like to confirm your subscription for the 1 GB cable data plan?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Yes"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I've forwarded your subscription request for the 1 GB cable data plan. You will be receiving a confirmation message regarding the same within 24 hours. We hope you enjoy our service. Will there be anything else I could help you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Nothing Else."}]}, {"conversation_id": 10490, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hello"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi There! You're connected to Zip cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i would like to purchase the internet connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. May I know your city name and it's zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "washington-20001"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! May I know the data plan you're willing to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10gb data plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! When would you like the activation of the same?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Noted! This plan shall be activated within time lines. Anything else I may help to with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "nothing"}]}, {"conversation_id": 10491, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning! You've reached Net link Media/Cable Services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": " like to purchase "}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I apologize, could you please be more specific with your query?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Cable Services"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! Thank you for choosing Net Link for your new cable or media connection, we best providers for any cable and medial with the best plans for our customer. And, I'd be glad to help you get one. May I know your city name and it's zip code? "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "melur 625104"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! May I also know if you'd like to get a 1 GB, 5 GB, 10 GB plan for your service?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "10 GB "}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Thank you for the response. Could you please allow me a moment, while I get this done for you?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! I'd like to inform you that, I've confirmed your new 10 GB cable connection at your city and our executives will reach you within 2-3 days for the installation. Is there anything else that I may help you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}]}, {"conversation_id": 10492, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi robin"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hi there! This is your customer executive, Taylor speaking. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need internet service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Absolutely! Could you please help me with your city and it's pin code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "my city name is chennai and pin code is 60005898"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure thing! We have these plans available with us for you - 1GB, 5GB and 10 GB. What's your pick?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need 5 gb data plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right! Anything else I may help you with?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10493, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HAI"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Thank you for contacting media cable services. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": " I WANTED TO SIGN UP FOR A NEW SERVICE ALEX"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! Before we help you purchase the service, could you please help me with your city name and zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "CITY - GOA , ZIP CODE - 520874"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Could you please help me with the name of the service you would like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT THE PHONE SERVICE"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! For the phone packages we have  (1GB, 5 GB, 10 GB) which are $5, $10 and $29 respectively. Could you now please go ahead and choose a package for yourself?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WILL PREFER THE 1GB DATA"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! I have created an account on your name and also updated the details about your plan as well. Our associate would visit you shortly and help you with the service installation. Now, Is there any other query you want me to help you with for today?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "CAN YOU PLEASE TELL ME HOW MUCH DOES IT CHARGES FOR 1GB PLAN"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sir, like I have already mentioned the 1 GB data plan costs $5 per month inclusive of all the taxes. Is there anything else I could help you with for today?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "THAT'S GREAT.. THANKS ALEX"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE"}]}, {"conversation_id": 10494, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to prodesk cable services. How may I help you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "want to purchase new cable\n"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll definitely help you with that. Could you please help me with the city and zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "melur  625103\n"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for sharing the details. We have different data plans such as 1GB, 5GB and 10GB for services like phone, cable and internet. Which one would you like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "cable"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right. Which data plan would suit you?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 gb"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! 5GB data plan would cost you $10. Would you like to confirm the plan?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right. I've initiated the data plan. You will be receiving the confirmation message along with the payment link."}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 13, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Is there anything else I may help you with?"}, {"turn_id": 14, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10495, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! I\u2019ll be happy to help you with your query, may I know your query please? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need a new cable service connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! May I know the name of the city and the zip code please? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "city melur zip code 1459"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "The services we provide are cable connection, internet services and the phone connection. The plans we offer are 1 GB, 5 GB, 10 GB and the prices are $5, $25 and $50 respectively."}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5GB"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I really appreciate for staying connected. Please give us 24 hours for the installation process, our executives will reach out to you for further details. If there's any concern please feel free to visit our website www.cablemedia.com. Will there be anything else I may help you with?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "It's a pleasure assisting you, thank you for reaching out to us. Have an awesome day ahead!"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "good bye"}]}, {"conversation_id": 10496, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Welcome and Good Morning! This is Casey and I'm here to help you today? "}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want new cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure I will help you in getting that done. May I know the name of your city with it's zip code to process the request. "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai 97543"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Which data service would you like to prefer. We have 1 GB which costs $3, 5 GB which will cost $5 and 10 GB will charge you $7. "}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! The 1 GB plan is one of the best plans and it will cost you $3 including all taxes on monthly basis. I will activate the same for you right away. "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": " Is there anything else that I may help you with today? "}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10497, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi..gud mrng"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to prodesk cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "d to purchase a cable service..can u?"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll help you with that. Could you please provide me the city and the zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "miami-33127"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for sharing the details. We have different data plans such as 1GB, 5GB and 10GB for services like phone, internet and cable. Which one would you like to purchase?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "need 5GB ALONE"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! 5GB would cost you $10. Would you like to confirm the data plan?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "YES..CONFIRMED"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for confirming. I've initiated a request for the 5GB data plan for the cable service. You would receive a confirmation message along with the payment link. Is there anything else I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "THATS IT"}]}, {"conversation_id": 10498, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hello I would like a copy of my bill"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Last name is smith and the SSN is 1234"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there! You're talking to the customer executive from Wish Media/Cable services."}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hello, May I have a copy of my bill?"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you. Would you like to have the status of current month or previous?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "the previous month"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks. Here it is - The bill for August includes Phone- 115MB, TV- 298MB and Internet has consumed 50MB. You're right now left with 1GB"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "How much is the bill?"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure, your bill has amounted to $50 till date. Anything else you'd like to know?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "No, that is all, thank you!"}]}, {"conversation_id": 10499, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good day! You're connected to D-link media services. How may I assist you today? "}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT TO PURCHASE INTERNET"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure!! We're pleased that you chose D-link services in this regards. We are at your service. I'll need your details for verification, Could you please help me with your city name and zip code please? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "CHENNAI AND 467412"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for sharing your details. We have functionality data plans for you, They are 1 GB, 5 GB and 10 GB. which one you'd like to buy?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! I'd like to inform you that the fare for 5 GB data plan is $25.60. Is that okay? "}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! Thanks for confirming, You'll receive an email right after this chat, you'll receive an email. please fill the form and submit. Quite soon you'll get your username and password via text message. Please login to our website i.e. www.dlink.com. Your service will get activated."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK THANK YOU"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "My pleasure! Thanks for being cooperative. Is there anything else I may help you with? "}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE"}]}, {"conversation_id": 10500, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi!"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to prodesk cable services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I want to sign yp for your new services."}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "sign up*"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll definitely help you with that. Could you please help me with the city and zip code?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Washington D.C. City, 2796421."}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for sharing the details. We have different data plans such as 1GB, 5GB and 10GB for services like phone, cable and internet. Which one would you like to purchase?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I like to purchase Cable services with 5GB data plan."}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! 5GB data plan would cost you $10. Would you like to confirm the plan?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Okay! Confirm it!"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "All right. I've initiated the data plan. You will be receiving the confirmation message along with the payment link. Is there anything else I may help you with?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "No, Nothing Else!"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thank You!"}]}, {"conversation_id": 10501, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! good morning! You're connected to Annabelle cable customer service. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need  internet service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "We are delighted to serve you. May I know your city name and zip code please?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "my city name is Phoenix 85001"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for helping me with your details. At present, we have three data plans, they are 1 GB, 5 GB and 10 GB. which one you'd like to buy?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need 5 gb data plan"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for confirming, Good news! I've booked your cable connection. Forthwith after this chat, my technical team will get in touch with you and they'll assist you further. In case you don't get any call, please get back to us anytime."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thanks"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "You're welcome! Would there be anything else I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok bye"}]}, {"conversation_id": 10502, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good evening, Fast net cable services. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I NEED A NEW CABLE CONNECTION"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll be able to help you in this, may I please know your name and email address?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "LUSIA@GMAIL.COM"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "May I please know your name?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "LUSIA"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks Lusia! May I please know your home address?"}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "864 BOSTON STREET ,AVENUE"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Please let me know if you will be available between 12pm to 3pm for the cable installation?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Which cable pack would you like to have activated, we offer basic, premium and platinum?"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "PREMIUM"}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Please let me know your credit card number?"}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "8574 4521 9658"}, {"turn_id": 16, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! Please allow me a moment to book the time for cable installation for you."}, {"turn_id": 17, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OK"}, {"turn_id": 18, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! I've processed your request and soon you'll get the message of payment and also the time slot we will come at please make sure you are available. Anything else I may help you in?"}, {"turn_id": 19, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING ELSE"}]}, {"conversation_id": 10503, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning! You've reached Net link Media/Cable Services. How may I help you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "my cable service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Definitely! I'd be glad to help you in this regard. Could you please help me with the name of the city you live in and it's zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai 23567"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! Could you also please help me with the plan you need for your service? The plans we offer are 1 GB, 5 GB, 10 GB and the prices are $5, $25 and $50 respectively."}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! Thank you for that. Please allow me a moment, while I get this done for you."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! I've confirmed your 5 GB cable connection with Net Link services. Our executives will reach you within 48hrs for the installation. Would there be anything else that I may help you with?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10504, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hey! Good morning, You're connected to China customer service. I'd be glad to assist you today!"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "like to purchase cable"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Indeed! Thanks for contacting us, We are always at your service. May I know your city name and zip code, please? "}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "madurai"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "894554"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks a ton for sharing your details. Give me a minute I'll go ahead and check with the data plans available. "}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I appreciate your patience. Under cable service we are offering three data plans, they are 1 GB, 5 GB and 10 GB. You can pick one based on your usage pattern and also the price may vary."}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "5 GB"}, {"turn_id": 10, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome!! Great choice, We are charging $25 per month for this particular plan, I hope you are okay with it?"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for your prompt reply, Is there anything else I may help you with? "}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no thanks"}]}, {"conversation_id": 10505, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hi"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello there. How may I help you?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to know purchase internet service"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. Could you please help me with your details like your city and zipcode? So that I can find the best plans available near you."}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "city dover and zip code 19901"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thanks for sharing your details. What service type would you like to purchase? Is it cable. internet or phone?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": " internet service"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! Which data plan would you like to purhcase? We have 1GB, 5GB and 10GB data plans available. It's $25 for 1GB. $40 for 5GB and $60 for 10GB."}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1 gb data plan"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure. Your request for the desired service has been raised and our agent will contact you for the installation at your convenient time."}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "ok"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Is there anything else I could help you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Nothing else"}]}, {"conversation_id": 10506, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Good Evening!"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good evening! Thank you for contacting media cable services. How may I assist you today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I would like to inform that i need to connect a internet service."}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! Before we help you purchase the service, could you please help me with your city name and zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "City: Melathla,,ZIP:19275."}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! For the internet packages we have  (1GB, 5 GB, 10 GB) which are $5, $10 and $29 respectively. Could you now please go ahead and choose a package for yourself?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I would like to purchase 1GB data plan."}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Alright! I have created an account on your name and also updated the details about your plan as well. Our associate would visit you shortly and help you with the service installation. Now, Is there any other query you want me to help you with for today?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Thanks for the information. I am waiting my new connection."}]}, {"conversation_id": 10507, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "Hi"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i would like to sign up new cable service"}, {"turn_id": 2, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Great! I'd be glad to help you with that. Could you please help me with your city's name?"}, {"turn_id": 3, "speaker_role": "Customer", "speaker_id": "2", "utterance": "90093, Los Angeles"}, {"turn_id": 4, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Amazing! May I know the plan that you'd opt among 1 GB, 5 GB and 10 GB please?"}, {"turn_id": 5, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i need 10 gb"}, {"turn_id": 6, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Perfect! I'll confirm the plan of 10 GB for the cable service to you. Is there anything else that I may help you with?"}, {"turn_id": 7, "speaker_role": "Customer", "speaker_id": "2", "utterance": "cost of plam"}, {"turn_id": 8, "speaker_role": "Agent", "speaker_id": "1", "utterance": "As there's no proper response from your end, I'd have to end this conversation."}, {"turn_id": 9, "speaker_role": "Customer", "speaker_id": "2", "utterance": "thank you"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "sorry"}, {"turn_id": 11, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes "}, {"turn_id": 12, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Pleasure is mine. I hope that all your queries are cleared?"}, {"turn_id": 13, "speaker_role": "Customer", "speaker_id": "2", "utterance": "yes"}, {"turn_id": 14, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Fantastic! Thank you for reaching out to us. Have a nice day. Bye."}, {"turn_id": 15, "speaker_role": "Customer", "speaker_id": "2", "utterance": "bye"}]}, {"conversation_id": 10508, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Good Morning. Welcome to media cable service, how may I help you out today?"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "i want to new cable connection"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "I will surely help you out in this regards but before we go ahead with the procedure could I please have your city name and it's zip code?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "texas75074"}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you! Since you've mentioned you would like to go ahead with the cable service, we have three packages to offer since you are our new customer and they are (1GB, 5 GB, 10 GB) which are $5, $10 and $20 respectively. So now could you please go ahead and choose a package for yourself?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "1gb"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! I have now confirmed the 1 GB data plan on your name and created an account for you. Our associate would visit your house and help you in the service installation. Is there anything else I could help you with for today?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "no"}]}, {"conversation_id": 10509, "turns": [{"turn_id": 0, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Hello! Welcome to prodesk cable services. How may I help you today?"}, {"turn_id": 1, "speaker_role": "Customer", "speaker_id": "2", "utterance": "HI"}, {"turn_id": 2, "speaker_role": "Customer", "speaker_id": "2", "utterance": "YOU DRY HELP"}, {"turn_id": 3, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Could you please elaborate on your query?"}, {"turn_id": 4, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I WANT  COLLECT INFORMATION ABOUT CABLE CONNECTING "}, {"turn_id": 5, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Sure! I'll help you with that. Could you please provide me the city and the zip code?"}, {"turn_id": 6, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I LVE IN WYONING CITY AND MY ZIPCODE IS 49509"}, {"turn_id": 7, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for sharing the details. We have different data plans such as 1GB, 5GB and 10GB for services like phone, internet and cable. Which one would you like to purchase?"}, {"turn_id": 8, "speaker_role": "Customer", "speaker_id": "2", "utterance": "I LIKE 5GB DATA PLANE.HOW MUCH I PAY FOR"}, {"turn_id": 9, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Awesome! 5GB would cost you $10. Would you like to confirm the data plan?"}, {"turn_id": 10, "speaker_role": "Customer", "speaker_id": "2", "utterance": "OKAY SIR.THANK YOUR FOR YOUR INFORMATIONS"}, {"turn_id": 11, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Thank you for confirming. I've initiated a request for the 5GB data plan for the cable service. You would receive a confirmation message along with the payment link. Is there anything else I may help you with?"}, {"turn_id": 12, "speaker_role": "Customer", "speaker_id": "2", "utterance": "NOTHING.THANK YOU "}]}, {"conversation_id": 10510, "turns": [{"turn_id": 0, "speaker_role": "Customer", "speaker_id": "2", "utterance": "hai"}, {"turn_id": 1, "speaker_role": "Agent", "speaker_id": "1", "utterance": "Good morning! You've reached Net link M