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Add this to the bottom of your "Chat Connected Screen" theme to automatically redirect users to your email form if they've waited over 3 minutes for an agent to accept their chat.
var timeout = 180000;
var redirectTo = "/customer/portal/emails/new";
setTimeout('redirectToEmail()', timeout)
function redirectToEmail()
if( "none" == $("#chat_send_area").css('display')) {
alert("We're sorry, but we are no longer available to chat at this time. To leave us a note, just fill out the contact form on the next screen."); = redirectTo;
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