On [Date and Time], our fintech platform experienced an incident where some users were debited twice for a single transaction. This led to customer dissatisfaction and concerns about the reliability of our services. This postmortem document aims to provide a detailed analysis of the incident, its root causes, and recommended actions to prevent similar incidents in the future.
[Timestamp]: Incident was first reported by customers experiencing double debits.
[Timestamp]: Technical team received alerts and initiated investigation.
[Timestamp]: Issue identified as a software glitch affecting a specific payment gateway.