Mouchanator

Top 5:
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
Work with the product team to develop a new feature based on feedback from customers
Scheduling shifts and collaborating as part of a growing cohesive support team
Make Zap templates to help showcase the thousands of ways customers can use Zapier
Help train and onboard new support teammates

Not so top 5:
Receive 20+ inbound phone calls per day and help them solve their issues
Help resolve billing issues for customers over the phone