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@Mouchanator

Mouchanator/gist:23fe24fb8ea641a5ee8b6851dc9a1c41

Created August 1, 2016 19:01
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Customer Champion @ Zapier
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gistfile1.txt
Top 5:
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
Work with the product team to develop a new feature based on feedback from customers
Scheduling shifts and collaborating as part of a growing cohesive support team
Make Zap templates to help showcase the thousands of ways customers can use Zapier
Help train and onboard new support teammates
Not so top 5:
Receive 20+ inbound phone calls per day and help them solve their issues
Help resolve billing issues for customers over the phone
Analyze thousands of support tickets to spot trends the product team can use
Dig through activity logs to troubleshoot a customer's broken Zap
Work with 3rd party partners to track down a tricky situation for a joint customer
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