Oneongrl

5 things that are my most favorite to do (in no particular order):
-Write and maintain thousands of pages of help documentation 
-Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
-Manage a support team
-Ghostwrite documentation for partners to publish on their own sites
-Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites

5 things that are my least favorite to do:
-Dig through activity logs to troubleshoot a customer's broken Zap
-Analyze thousands of support tickets to spot trends the product team can use