support-tasks.md

gistfile1.md

Here are things a customer champion at Zapier might do in no particular order. List 5 things that are your most favorite to do and 5 things that are least favorite.

• Respond to 60+ support requests via email every day
• Dig through activity logs to troubleshoot a customer's broken Zap
• Write and maintain thousands of pages of help documentation
• Create video tutorials to help teach users a specific feature or use case
• Help resolve billing issues for customers over the phone
• Analyze thousands of support tickets to spot trends the product team can use
• Make Zap templates to help showcase the thousands of ways customers can use Zapier
• Ghostwrite documentation for partners to publish on their own sites
• Manage a support team
• Find and recruit teammates for the support team
• Help train and onboard new support teammates
• Run ticket review sessions to make sure tone is consistent across Zapier responses
• Work with 3rd party partners to track down a tricky situation for a joint customer
• Work with the product team to develop a new feature based on feedback from customers
• Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
• Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
• Scheduling shifts and collaborating as part of a growing cohesive support team
• Engage multiple users at once via chat to answer their questions and troubleshoot problems
• Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
• Recieve 20+ inbound phone calls per day and help them solve their issues

Most exciting for me:

• Analyze thousands of support tickets to spot trends the product team can use
• Manage a support team
• Help train and onboard new support teammates
• Work with the product team to develop a new feature based on feedback from customers
• Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

Least exciting for me:

• Write and maintain thousands of pages of help documentation
• Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
• Engage multiple users at once via chat to answer their questions and troubleshoot problems
• Recieve 20+ inbound phone calls per day and help them solve their issues
• Dig through activity logs to troubleshoot a customer's broken Zap

Most excite:
Manage a support team
Make Zap templates to help showcase the thousands of ways customers can use Zapier
Help train and onboard new support teammates
Dig through activity logs to troubleshoot a customer's broken Zap
Act as a dedicated rep for a handful of key customers to ensure their success using Zapier

Less excite:
Engage multiple users at once via chat to answer their questions and troubleshoot problems
Recieve 20+ inbound phone calls per day and help them solve their issues
Analyze thousands of support tickets to spot trends the product team can use
Help resolve billing issues for customers over the phone
Write and maintain thousands of pages of help documentation