Yelia

### **5 things that most excite me:**
•	Respond to 60+ support requests via email every day
•	Write and maintain thousands of pages of help documentation
•	Analyze thousands of support tickets to spot trends the product team can use
•	Manage a support team
•	Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites

### **5 things that least excite me:**
•	Create video tutorials to help teach users a specific feature or use case
•	Help resolve billing issues for customers over the phone