Skip to content

Instantly share code, notes, and snippets.

@Yelia
Created June 10, 2016 17:52
Show Gist options
  • Star 0 You must be signed in to star a gist
  • Fork 0 You must be signed in to fork a gist
  • Save Yelia/24d582ff33925d044cfaa2fe694c568e to your computer and use it in GitHub Desktop.
Save Yelia/24d582ff33925d044cfaa2fe694c568e to your computer and use it in GitHub Desktop.
Zapier Interests
### **5 things that most excite me:**
• Respond to 60+ support requests via email every day
• Write and maintain thousands of pages of help documentation
• Analyze thousands of support tickets to spot trends the product team can use
• Manage a support team
• Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
### **5 things that least excite me:**
• Create video tutorials to help teach users a specific feature or use case
• Help resolve billing issues for customers over the phone
• Run ticket review sessions to make sure tone is consistent across Zapier responses
• Engage multiple users at once via chat to answer their questions and troubleshoot problems
• Recieve 20+ inbound phone calls per day and help them solve their issues
@Yelia
Copy link
Author

Yelia commented Jun 10, 2016

5 things that most excite me:

• Respond to 60+ support requests via email every day
• Write and maintain thousands of pages of help documentation
• Analyze thousands of support tickets to spot trends the product team can use
• Manage a support team
• Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites

5 things that least excite me:

• Create video tutorials to help teach users a specific feature or use case
• Help resolve billing issues for customers over the phone
• Run ticket review sessions to make sure tone is consistent across Zapier responses
• Engage multiple users at once via chat to answer their questions and troubleshoot problems
• Recieve 20+ inbound phone calls per day and help them solve their issues``

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment