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Most Exciting | |
-Work with the product team to develop a new feature based on feedback from customers | |
-Work with 3rd party partners to track down a tricky situation for a joint customer | |
-Respond to 60+ support requests via email every day | |
-Write and maintain thousands of pages of help documentation | |
-Make Zap templates to help showcase the thousands of ways customers can use Zapier | |
Least Exciting | |
-Find and recruit teammates for the support team | |
-Create video tutorials to help teach users a specific feature or use case |