gistfile1.txt

Most Exciting
-Work with the product team to develop a new feature based on feedback from customers
-Work with 3rd party partners to track down a tricky situation for a joint customer
-Respond to 60+ support requests via email every day
-Write and maintain thousands of pages of help documentation
-Make Zap templates to help showcase the thousands of ways customers can use Zapier

Least Exciting
-Find and recruit teammates for the support team
-Create video tutorials to help teach users a specific feature or use case
-Manage a support team
-Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
-Help resolve billing issues for customers over the phone