amandachiuchiu

IF(ISBLANK(TEXT(Agent_Feedback_Score__c)),'', 
IMAGE(CASE( Text(Agent_Feedback_Score__c) , 
'4','/resource/CSAT/4.png', 
'3','/resource/CSAT/3.png', 
'2','/resource/CSAT/2.png', 
'1','/resource/CSAT/1.png',''),'',22,22) 
)

amandachiuchiu

rigger CreateContactfromEmailWeb2Case on Case (before insert) {
    List<String> UseremailAddresses = new List<String>();
    
    for (Case c:Trigger.new) {
        if (c.ContactId==null &&
            c.SuppliedEmail!=''|| c.SuppliedEmail==null)
        {
            UseremailAddresses.add(c.SuppliedEmail);
        }
    }

amandachiuchiu

public class CreateContactfromEmailWeb2CaseTest {
    
    public static testMethod void testBulkContactsGetCreated() {
        List<Case> newCases = new List<Case>();
        for (Integer i = 0; i<100; i++) {
            Case c = new Case(SuppliedEmail='jdoe_test_test@doe.com' + i,
                                SuppliedName='John Doe' + i,
                                Subject='Feedback - Something' + i);
            newCases.add(c);
        }

amandachiuchiu

<div class="form-group">
  <label for="email_subject" class="control-label">{{system.snippets.subject}} ({{system.snippets.required}}):</label>
  <input id='email_subject' class="form-control" maxlength='100' name='email[subject]' type='text' value='{% if search_term and search_term != '' %}{{search_term}}{% else %}{{email.subject}}{%endif%}' required/>
</div>

amandachiuchiu

#rate_article_container { 
display: none !important; 
}

amandachiuchiu

{% assign emails = case.emails_for_reply_theme %}
{% assign threadlength = emails.size|minus:1 %}  
{% for email in emails reversed %}

{% if forloop.first %}

{{email.new_html}}

{% if email.agent %}
<!--- custom agent signature goes here and replaces the following few lines -->

amandachiuchiu

{"active":true,
"data":
    {"type":"list",
    "choices":
    ["ABS",
"Analyst",
"CMPO",
"Convertible",
"Debt",
"Early Look",

amandachiuchiu

<div class="form-group div-category">
  <label for="ticket_custom_INSERTYOURCUSTOMFIELDKEYHERE" class="control-label">
    Is your inquiry regarding bagels or cupcakes?({{system.snippets.required}})
  </label>
  {{ ticket_custom_INSERTYOURCUSTOMFIELDKEYHERE }}
</div>