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@arorasanj
arorasanj / gist:d7003a64038e76481b68
Created February 21, 2016 03:23
Support Tasks List
5 favourite things -
- Respond to 60+ support requests via email every day
- Create video tutorials to help teach users a specific feature or use case
- Dig through activity logs to troubleshoot a customer's broken Zap
- Make Zap templates to help showcase the thousands of ways customers can use Zapier
- Work with the product team to develop a new feature based on feedback from customers
5 least favourite things -
- Help resolve billing issues for customers over the phone
- Manage a support team