Support Tasks List

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5 favourite things - 
- Respond to 60+ support requests via email every day
- Create video tutorials to help teach users a specific feature or use case
- Dig through activity logs to troubleshoot a customer's broken Zap
- Make Zap templates to help showcase the thousands of ways customers can use Zapier
- Work with the product team to develop a new feature based on feedback from customers

5 least favourite things -
- Help resolve billing issues for customers over the phone
- Manage a support team
- Scheduling shifts and collaborating as part of a growing cohesive support team
- Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
- Run ticket review sessions to make sure tone is consistent across Zapier responses