Over the course of the discovery and design phase we used different visualization methods to help us gain a better understanding of our users and the product workflow as a whole. We’ve created user profiles, workflow maps, and wireframes to help us build a better and more user-centric platform.
Defining our users
We started by sorting our users into different levels of engagement depending on what types of services they’re looking to receive. This step gave us a better understanding of the types of expectations and actions each user will face when on the platform.