Instructions on how to reset the autonomous desk. This fixes a problem where the desk will not lower (also reportedly fixes incorrectly reported heights).

autonomous.txt

> Thank you for reaching out to Autonomous! I am sorry to hear that you are having some trouble with your SmartDesk
> but I will be glad to assist. It sounds like your system needs a "hard reset" can I please have you follow these
> steps thoroughly.

Reset Steps:
1. Unplug the desk for 20 seconds. Plug it back in. Wait a full 20 seconds.
2. Press the up and down buttons until the desk lowers all the way and beeps or 20 seconds pass.
3. Release both buttons.
4. Press the down buttons until the desk beeps one more time or 20 seconds pass.

Then you are good to go!

So happy to find this. Many thanks!!

Awesome! Thanks!

Awesome! Thanks a lot!!!

For a moment I thought, the desk is broken which worked previous night. But a simple search on internet brought up this page as top result.

Saved several minutes (and mostly from the frustration I might get if it didn't work - it is only one year old)

thx, it works for me too, mine is 1.5year old

Thanks. Worked for me!

My back says thanks!

Thanks

Mine would not move if both up and down were pressed together, but did with just pressing down.

thank goodness, anyone know how or why it would get into a state of 000 where you'll need to reset it?

Fixed my problem where the desk thought the height of the lower setting was my up setting.

Thank you!!! Knew there must be a way to reset the "0" point!

2024 and this is still saving people. Thank you for posting!

Thank you sir. This is still legitimate as of today. This is the 3rd time since I bought my standing desk in 2021.