Instructions on how to reset the autonomous desk. This fixes a problem where the desk will not lower (also reportedly fixes incorrectly reported heights).

autonomous.txt

> Thank you for reaching out to Autonomous! I am sorry to hear that you are having some trouble with your SmartDesk
> but I will be glad to assist. It sounds like your system needs a "hard reset" can I please have you follow these
> steps thoroughly.

Reset Steps:
1. Unplug the desk for 20 seconds. Plug it back in. Wait a full 20 seconds.
2. Press the up and down buttons until the desk lowers all the way and beeps or 20 seconds pass.
3. Release both buttons.
4. Press the down buttons until the desk beeps one more time or 20 seconds pass.

Then you are good to go!

I just came across this as i just experienced the problem. I moved the desk up and it failed to come down. After unplugging and pressing both up and down button, it worked. These comments saved me a lot as i was about to contact customer service for warranty inquiry.

Thanks people.

My desk was suddenly showing 00.0 & buttons were not working. This solution has fixed my desk!

I've been using this cheat-sheet for years. Just wanted to say, thank you!

This worked, thanks! It fixed my incorrect height reporting.

This worked and thank you!

🔥

💯

🎉

Great. Thanks for the help.

3.5 years later I came back to this to help me fix it again after unplugging it and moving it to another spot in my office. Such a lifesaver. Thank you again!

This was very helpful! I thought this was defective after just 2 months.

Worked for me. Thanks a lot!!

wow this worked for desk. Awesome tips

For anyone that couldn't get the simple unplug reset to work, mine wouldn't, I dug into the manual.

pg 18 - Operation Guide

1. Reset the desk

• unplug the power cord to the control box
• unplug the cable from the keypad to the control box
  (basically, get under the desk and unplug everything)
• plug all the cables in again (I waited 2min)
• do the reset: Press up and down buttons at the same time until beeps and goes down to the lowest level. Release both buttons, then press only down until it shows the exact height.
• your desk is ready to use

This fixed it for me, especially "unplug the power cord to the control box". That seemed to be the key.

the reset worked for me

Fixed my problem. Thanks.

Worked like a charm! Thanks!

So happy to find this. Many thanks!!

Awesome! Thanks!

Awesome! Thanks a lot!!!

For a moment I thought, the desk is broken which worked previous night. But a simple search on internet brought up this page as top result.

Saved several minutes (and mostly from the frustration I might get if it didn't work - it is only one year old)

thx, it works for me too, mine is 1.5year old

Thanks. Worked for me!

My back says thanks!

Thanks

Mine would not move if both up and down were pressed together, but did with just pressing down.

thank goodness, anyone know how or why it would get into a state of 000 where you'll need to reset it?

Fixed my problem where the desk thought the height of the lower setting was my up setting.

Thank you!!! Knew there must be a way to reset the "0" point!

2024 and this is still saving people. Thank you for posting!