bortels/vmware_support_fail

## vmware_support_fail
tbortels [12:03 PM]
Sigh. "For fastest results, use email" - ok, i prefer that. Go thru making request, fill out nice details, "Unable to Complete Your Request
The content is unavailable." boom

tbortels [12:04 PM]
so - I'm moving on to phone contact. grr

tbortels [12:09 PM]
I give up. vmware phone support is useless, unless someone can show me the "give me a live person" button.

tbortels [12:13 PM]
"We see you have more than ..... seven products. I will list them now - say 'that one' when you hear the product you'd like help with. Ready? ESXi 5.0..... ESXi 5.1..... ESXi 5.5..... ESXI 4.1.... ESXi 4.5.... another one...." "that one!" "you asked for support for ESXI 4.1, is that correct?" "NO" "We see you have more than ..... seven products. I will list them now - say 'that one' when you hear the product you'd like help with. Ready? ESXi 5.0..... ESXi 5.1..... ESXi 5.5..... ESXI 4.1.... ESXi 4.5.... another on""THAT ONE"... "You asked for help with ESXI 4.5, is that correct?" "NO DAMMIT" ... "We see you have more than ..... seven products. I will list them now - say 'that one' when you hear the product you'd like help with. Ready? ESXi 5.0..... ESXi 5.1..... ESXi 5.5..... ESXI 4.1.... ESXi 4.5.... another one...." "DAMMIT NO YOU STUPID MACHINE" .... and repeat the above. I gave up after 5 runthrus.

tbortels [12:14 PM]
I will note "operator", dialing 0, and profanity that would make a sailor blush are all useless, although the last one made me feel better

PS. They sent me a followup email saying "To skip the support questions, you can press 0 or say “Operator” at most places in the IVR to reach a Customer Service Representative." - This would be a lie, as I tried both '0' and "operator" numerous times.

After spending literally MILLIONS of dollars on software licensing, I expect better.
	tbortels [12:03 PM]
	Sigh. "For fastest results, use email" - ok, i prefer that. Go thru making request, fill out nice details, "Unable to Complete Your Request
	The content is unavailable." boom

	tbortels [12:04 PM]
	so - I'm moving on to phone contact. grr

	tbortels [12:09 PM]
	I give up. vmware phone support is useless, unless someone can show me the "give me a live person" button.

	tbortels [12:13 PM]
	"We see you have more than ..... seven products. I will list them now - say 'that one' when you hear the product you'd like help with. Ready? ESXi 5.0..... ESXi 5.1..... ESXi 5.5..... ESXI 4.1.... ESXi 4.5.... another one...." "that one!" "you asked for support for ESXI 4.1, is that correct?" "NO" "We see you have more than ..... seven products. I will list them now - say 'that one' when you hear the product you'd like help with. Ready? ESXi 5.0..... ESXi 5.1..... ESXi 5.5..... ESXI 4.1.... ESXi 4.5.... another on""THAT ONE"... "You asked for help with ESXI 4.5, is that correct?" "NO DAMMIT" ... "We see you have more than ..... seven products. I will list them now - say 'that one' when you hear the product you'd like help with. Ready? ESXi 5.0..... ESXi 5.1..... ESXi 5.5..... ESXI 4.1.... ESXi 4.5.... another one...." "DAMMIT NO YOU STUPID MACHINE" .... and repeat the above. I gave up after 5 runthrus.

	tbortels [12:14 PM]
	I will note "operator", dialing 0, and profanity that would make a sailor blush are all useless, although the last one made me feel better

	PS. They sent me a followup email saying "To skip the support questions, you can press 0 or say “Operator” at most places in the IVR to reach a Customer Service Representative." - This would be a lie, as I tried both '0' and "operator" numerous times.

	After spending literally MILLIONS of dollars on software licensing, I expect better.