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Last active February 26, 2018 20:15
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marten-assignment4-reflection.md

CHLOE MARTEN
QUANT HUMANISTS
SPRING 2018
25 02 2018

Assignment 4: Blog Post: Reflection, link to assignment

Until this week, I have never done a service blueprint. While I am quite familiar with UX design techniques, I don’t have as much experience with service design. I like that service design incorporates the touchpoints a user might encounter, even ones that are not online or a part of the specific product experience. However, with blueprints, while they do a good job at providing a high-level overview of how things are mapped together, they are not so good for displaying the different paths a user might take. This is where I see user flows being a bit more comprehensive.

@auremoser
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Interesting. I hadn't worked with blueprints or flows as much, Joey is the real pro there, but I see your point and it could be cool to address your ideal workflow for user-centered design from your background. I think we all have a ton to learn from the respective formulas of other design practices; good thoughts, bring them to class 👍

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