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@christinach
christinach / PY0101EN-1-2-Strings.ipynb
Created Mar 15, 2021
Created on Skills Network Labs
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christinach / PY0101EN-1-1-Types.ipynb
Created Mar 15, 2021
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@christinach
christinach / dataMethodology.md
Last active Mar 9, 2021
Can we support the ticketing system by automatically classifying incoming emails?
View dataMethodology.md

Can we support the ticketing system by automatically classifying incoming emails?

Business understanding:

The goals:

  • Create a better way to triage incoming emails.
  • Provide a better customer support
  • Take into consideration the customer account.
    The company has a large amount of emails from customers. Each incoming email represents an open or closed ticket.

Analytic approach:

We will group the emails based on the