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Thanks for writing back in, Jeff.

Uber is a strictly on-demand service, so you can order at any time.

We work hard to make sure that drivers are always available on the system. The app will show you approximately how far away the closest driver is, and then you can request the car so that it arrives to fit your needs.

As a reference, here's how you request a ride.

    Let the Uber app find your location via GPS or type in your address or venue manually
    Select “Set Pickup Location”
    Choose your desired car type using the slider at the bottom of the screen
    On the next screen, tap “Request” and we'll find you the nearest available driver. 

Please note that the trip only begins when you are inside the car.

You can also check out this video!

For pricing information, vehicle options, and fare quotes, visit uber.com/cities. Additionally, please keep in mind that people who drive for Uber are independent business people using the Uber platform as a way to connect with riders. Thus, their availability may vary from time to time, but rest assured that we'll do our best to connect you to one.

Let me know if I can help with anything else. Hope to see you in an Uber soon.

Jullian
help.uber.com