Rafael Aggos enoren5

## troubleshoot.md

      
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                enoren5
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              August 28, 2023 16:49
            
              
                Technical Support: "Troubleshooting Methodology"
              
          
      Troubleshooting Methodology for Technical Support and IT Professionals


This Troubleshooting Methodology is based on Jason Dion's Udemy course, "CompTIA A+ Core 1 (220-1101) Complete Course & Practice Exam"
This is a guide demonstrating how to troubleshoot and resolve technical support issues using the scientific method.
1. Identify the problem. Ask questions such as:


## PGbackups.md

      
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              February 4, 2023 15:41
            
              
                Guide to backing up Postgres
              
          
    How do I download, cultivate, maintain, handle, and restore a manual archive of Postgres backups?

I composed this note to self (gist) on Friday 9 April 2021 with an early morning start with multiple subsequent revisions.
The main guide that I am working with is "Heroku PGBackups"
The lesser guide I also used was "Heroku Postgres import export".
BACKING UP (DOWNLOADING)

There are two methods of backup data. The easy way is using Heroku's web GUI Dashboard. The hardway is via CLI.
Method #1: Heroku Dashboard (quick)

Visit the location in my Heroku Dashboard for the NAVY Postgres instance. (I keep a copy of this image locally in my /home//Dropbox/bax/web/tarot_juicer_Heroku_AWS/NAVY-real-prod/ directory.) As you can see, all you need to do is click the purple: "Create Manual Backup" button and then click the white/purple "Do