Here are things a support engineer at Netlify might do in no particular order. List 5 things that are your most favorite to do and 5 things that are least favorite.
- Respond to 50+ support requests via email or chat most days
- Dig through server logs to troubleshoot a customer's website behavior
- Write and maintain documentation for our software and blog posts for our website.
- Create video tutorials to help teach users a specific feature or use case
- Debug a customer's build using a programming language and framework that you've never seen before
- Spot trends across many cases to improve Netlify's product and service
- Manage a Support team
- Find and recruit teammates for the Support team
- Suggest and champion improvements to the Support team's workflow to your colleagues in and out of Support
- Help train and onboard new support teammates
- Submit bug reports and potentially bug fixes to closed and open source projects that Netlify maintains on GitHub
- Work with the development team to help design a new feature based on feedback from customers
- Respond to Netlify customers on Twitter
- Engage multiple users at once via chat to answer their questions and troubleshoot problems
- Work with prospective customers to explain our service and the pricing model
- Work with people to figure out if Netlify's service can solve a particular workflow or integration challenge they have
- Receive occasional phone calls requesting support from our highest-value customers
- Help manage communications during a service outage
- Set up your own copy of several static site frameworks for debugging
- Deliver a talk to many people you don't know at a conference or meetup