goulio

Most excite me
1. Help train and onboard new support teammates
2. Help resolve billing issues for customers over the phone
3.Recieve 20+ inbound phone calls per day and help them solve their issues
4.Create video tutorials to help teach users a specific feature or use case
5. Work with the product team to develop a new feature based on feedback from customers

Least excite me
1. Write and maintain thousands of pages of help documentation
2. Analyze thousands of support tickets to spot trends the product team can use