Created
July 14, 2015 11:10
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Most excite me | |
1. Help train and onboard new support teammates | |
2. Help resolve billing issues for customers over the phone | |
3.Recieve 20+ inbound phone calls per day and help them solve their issues | |
4.Create video tutorials to help teach users a specific feature or use case | |
5. Work with the product team to develop a new feature based on feedback from customers | |
Least excite me | |
1. Write and maintain thousands of pages of help documentation | |
2. Analyze thousands of support tickets to spot trends the product team can use | |
3. Make Zap templates to help showcase the thousands of ways customers can use Zapier | |
4. Ghostwrite documentation for partners to publish on thier own sites | |
5.Scheduling shifts and collaborating as part of a growing cohesive support team |
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