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Created May 5, 2016 18:30
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ir.md
  1. Initiate
    • Where should a (potential) incident be reported?
    • How will incidents be tracked?
    • What are the roles and responsibilities during an incident?
  2. Communicate
    • Where will comms happen? Who will be involved?
    • Who will send situation updates? To whom? How often?
  3. Assess
    • Where do we collect information? Who follows up?
    • How do we determine severity?
  4. Remediate
    • Given that severity, what is our response SLA?
    • How do we prioritize remediation (short vs long-term)?
    • How do we communicate and track remediation?
    • When and how do we notify customers?
  5. Retrospective
    • How do we explore causes? Five Whys? Infinite Hows?
    • How will we piece together a timeline for the retro?
    • What metrics do we need to collect?
    • How will we track long-term follow-up?
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