jaraco/gist:f4bdbe6fa56116b9800743e2afcf1a39

## gistfile1.txt
Today I had a poor experience with Plenti. I've used Plenti with just a few vendors (Macy's, Exxon), but today I walked into a RiteAid and realized I could use my Plenti card there. I knew I could give my phone number for my account, but I wanted to check to see if there was an App that would add a card to my Apple Wallet in case my phone number didn't work. So I downloaded the Plenti app for iOS and tried to sign in. I tried three different passwords that I might have used, but none were correct, so I was locked out of my account. I tried calling the Plenti Customer Support, but it prompted me for my Plenti account number, which I did not have memorized, so I figured I would deal with that later.

I shopped around, picking out a few items based on the member pricing and went to check out. When I did, I entered my Plenti number, but it wasn't accepted. I tried again two more times, but my phone number was not accepted. So I was forced to check out paying full price for items I expected to receive at a discount. I also did not get any points I might have earned (though I'm unsure what points I might have earned).

Later I called customer service to get my account reset and I was able to do that, and the representative explained that I was unable to use my Plenti card because of the failed attempts I'd made to sign into my account. When I asked if there was someone I could complain to, she said no (dead end).

So I had a bad experience, wasting a lot of time and costing me money.

So here are some suggestions for improvement that would have helped avoid this situation:

1. Most importantly, a Plenti account should remain active for making purchases and earning points even when the user's account is locked out for failed password attempts. It's unreasonable to expect a user to spend time on a phone and get an account unlocked while standing in line at Rite Aid on Christmas Eve with only one cashier on staff and several people waiting in line behind.
2. When logging in through the app, if a password is entered incorrectly twice, it should display a huge warning that entering a password incorrectly a third time will not only block access to the account but will disable the Plenti account for purchases. Had I seen such a message, I would have delayed attempting to set up the app and done my shopping first... or used the forgotten password button.
3. You really don't need to be so aggressive with account lockouts. Give 5 or 8 attempts to enter a password. I have literally hundreds of passwords and I can never remember them all. For something I use as rarely as Plenti, it really should be more forgiving about identifying the user.
4. Allow for automatic account recovery (through a SMS or e-mail recovery) when an account is locked out or password can't be remembered.

Please forward these suggestions to your product management team. Thanks very much.

Ugh: To make matters worse, when I tried to send this message, I get an error in the web site. I've selected "Other questions" for the Subject, but when I hit submit, I get this error: "Oops, there was a problem with your request. Tip: Please make sure to select a topic from the subject drop-down menu." It's broken. It seems no matter which subject I select, I can't send the message. The red box appears around the "Tell us how we can help" box, suggesting there's something wrong with my message. I don't know if it's a prohibited character or a length restriction. I'm not going to debug your website. Please fix it.
	Today I had a poor experience with Plenti. I've used Plenti with just a few vendors (Macy's, Exxon), but today I walked into a RiteAid and realized I could use my Plenti card there. I knew I could give my phone number for my account, but I wanted to check to see if there was an App that would add a card to my Apple Wallet in case my phone number didn't work. So I downloaded the Plenti app for iOS and tried to sign in. I tried three different passwords that I might have used, but none were correct, so I was locked out of my account. I tried calling the Plenti Customer Support, but it prompted me for my Plenti account number, which I did not have memorized, so I figured I would deal with that later.

	I shopped around, picking out a few items based on the member pricing and went to check out. When I did, I entered my Plenti number, but it wasn't accepted. I tried again two more times, but my phone number was not accepted. So I was forced to check out paying full price for items I expected to receive at a discount. I also did not get any points I might have earned (though I'm unsure what points I might have earned).

	Later I called customer service to get my account reset and I was able to do that, and the representative explained that I was unable to use my Plenti card because of the failed attempts I'd made to sign into my account. When I asked if there was someone I could complain to, she said no (dead end).

	So I had a bad experience, wasting a lot of time and costing me money.

	So here are some suggestions for improvement that would have helped avoid this situation:

	1. Most importantly, a Plenti account should remain active for making purchases and earning points even when the user's account is locked out for failed password attempts. It's unreasonable to expect a user to spend time on a phone and get an account unlocked while standing in line at Rite Aid on Christmas Eve with only one cashier on staff and several people waiting in line behind.
	2. When logging in through the app, if a password is entered incorrectly twice, it should display a huge warning that entering a password incorrectly a third time will not only block access to the account but will disable the Plenti account for purchases. Had I seen such a message, I would have delayed attempting to set up the app and done my shopping first... or used the forgotten password button.
	3. You really don't need to be so aggressive with account lockouts. Give 5 or 8 attempts to enter a password. I have literally hundreds of passwords and I can never remember them all. For something I use as rarely as Plenti, it really should be more forgiving about identifying the user.
	4. Allow for automatic account recovery (through a SMS or e-mail recovery) when an account is locked out or password can't be remembered.

	Please forward these suggestions to your product management team. Thanks very much.

	Ugh: To make matters worse, when I tried to send this message, I get an error in the web site. I've selected "Other questions" for the Subject, but when I hit submit, I get this error: "Oops, there was a problem with your request. Tip: Please make sure to select a topic from the subject drop-down menu." It's broken. It seems no matter which subject I select, I can't send the message. The red box appears around the "Tell us how we can help" box, suggesting there's something wrong with my message. I don't know if it's a prohibited character or a length restriction. I'm not going to debug your website. Please fix it.