I am using a Logitech MX Master 2S mouse since a while. In recent weeks/months, I see occasional disconnection issues.
It is unclear whether this is a mouse or a Windows 10 update issue. How can I diagnose this further?
- Logitech MX Master 2S mouse
- Recharging mouse doesn't help
- Connected via Bluetooth to Windows 10 laptop as device 2
- Windows version:
- Using mouse without any problem
- Suddenly, mouse cursor no longer moves when moving the mouse.
- Light of active profile (2) blinks.
- Device is still connected according to Windows
- Add the mouse again as a bluetooth device in Windows 10.
OR
- Turn airplane mode on/off in Windows AND turn mouse off/on
About once a week
Log Name: System
Source: BTHUSB
Date: 11/25/2019 11:19:20 AM
Event ID: 7
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: *
Description:
A hardware error occurred. The event contains the vendor-specific error code.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="BTHUSB" />
<EventID Qualifiers="32773">7</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-11-25T10:19:20.715530800Z" />
<EventRecordID>24622</EventRecordID>
<Channel>System</Channel>
<Computer>*</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Binary>000000000100000000000000070005800A0000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>
- Asked Logitech for help https://twitter.com/jawndotnet/status/1198914083380178944
- Then opened Logitech ticket https://support.logi.com/hc/nl-be/requests/1947798
- Reported issue on Microsoft Feedback Hub https://aka.ms/AA6o8h7
I've started experiencing the exact same issue out of the blue. I have a Dell Precision M5500 running Windows 10 v2004 (OS Build 19041.264). All other Bluetooth devices work fine, except the mouse will randomly disconnect and the only way to get it to connect again is by restarting the computer.