The objective of any incident is to resolve the impact as quickly as possible (responsibly). This incident response framework will provide process and guidelines to achieve maximum availability for our Customers while taking into consideration the wellbeing of our engineers and stakeholders.
Note: The "Customers" are usually end-users in most contexts, but can vary by incident. For instance, if all of our build agents broke and pipelines were completely unavailable, the "Customers" would be internal engineers in the context of that incident.