jjasghar/channel-op-cheatsheet.md

## channel-op-cheatsheet.md

      
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              channel-op-cheatsheet.md
            
          
    channel operator quick reference

direct discussion about administrative action away from the main channel and into #reddit-diabetes-ops to minimise disruption.  our -ops channel is the place where users should come to ask for our help.  examples:

any sort of operator request or discussion of channel administration in the main channel
PMs asking why a ban was set
reports of harassment (unless the user is confiding in you)
any request for operator action

changing channel access permissions


consider a mute instead of setting a ban, unless they are an obvious troll/flooder/spammer
a /kick without a ban can be used as a warning
if a ban is necessary, try to keep your nick from publicly appearing as the user who set the ban.  this is especially important if you have interacted with the user in the channel, to prevent any suspicion of bias.  using chanserv for enforcement accomplishes this nicely.

hostmasks


about hostmasks https://en.wikipedia.org/wiki/Internet_Relay_Chat#Hostmasks
to ban a user by IP address, use a hostmask like *!*@1.2.3.4 or *!*@ip-4-3-2-1.city.dynamic.someisp.net
think twice before setting bans for pools of ip addresses with masks like *!*@1.2.3.* or *!*@*.someisp.net, but if abuse is persistent and correlates strongly with the pool it is better to set a ban that is too broad than too narrow and refine it after you have regained control of the channel

the copypasta

note that requesting chanserv to do anything will require you to be authenticated to your nickserv

to op yourself: /msg chanserv op #reddit-diabetes
to deop yourself: /msg chanserv deop #reddit-diabetes
to remove an op mode (requires op): /mode #reddit-diabetes -o clarksonguy04
to remove an op mode for up to four users at once (requires op): /mode #reddit-diabetes -oooo Ariensus dosman711 clarksonguy04 awaxa your nick must be last if deopping yourself along with others
to set the channel topic: /msg chanserv topic #reddit-diabetes Welcome to the /r/diabetes IRC channel. Please interrupt any off-topic discussion if you would like to talk about diabetes.
to append to the channel topic: /msg chanserv topicappend #reddit-diabetes FYI about recent abusive intrusions: http://git.io/zrffqw
to prepend to the channel topic: /msg chanserv topicprepend #reddit-diabetes FYI about recent abusive intrusions: http://git.io/zrffqw
to set the topic manually (requires op): /topic FYI about recent abusive intrusions: http://git.io/zrffqw
to kick a user out of the channel (requires op): /kick nick
to mute a user: /msg chanserv quiet #reddit-diabetes nick!ident@ip.ad.dr.ess
to unmute a user: /msg chanserv unquiet #reddit-diabetes nick!ident@ip.ad.dr.ess
to list muted users: /mode #reddit-diabetes +q
to set a mute mode (requires op): /mode #reddit-diabetes +q nick!ident@ip.ad.dr.ess
to ban a user: /msg chanserv akick #reddit-diabetes add nick!ident@ip.ad.dr.ess ban reason | private notes
to unban a user: /msg chanserv akick #reddit-diabetes del nick!ident@ip.ad.dr.ess
to list bans: /msg chanserv akick #reddit-diabetes list
to list ban modes: /mode #reddit-diabetes +b
to set a ban mode (requires op): /mode #reddit-diabetes +b nick!ident@ip.ad.dr.ess

handling troll/flood barrages


remember that this is irc and people are not going to die if they get spammed a little bit
try to handle it with quick /kick commands and subsequent akick rules
contact other ops for help
if you are overwhelmed, you can regain some stability by muting unregistered users with /mode #reddit-diabetes +q $~a while you ban the ip addresses that the troll is wielding.  if you need to do this, throw this link in the topic to explain the situation: http://git.io/zrffqw
if the channel is deluged with joins/parts you can temporarily block unregistered users from joining the channel with /mode #reddit-diabetes +r

resources for operator advice


https://freenode.net/channel_guidelines.shtml
https://freenode.net/using_the_network.shtml
##chops-lounge is a great source for advice

reference information to link to users


our old community rules post would work well enough if a user asks why their behavior is not allowed http://www.reddit.com/r/diabetes/comments/1677wz/meta_rules_for_our_community/
#freenode https://webchat.freenode.net/?channels=freenode if they are having general technical issues