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julianlam/spa112-registration-failure.md

Last active September 17, 2021 15:16
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Fixing a SPA112 registration failure (Tomato/SPA112/VoIP.ms) #blog
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spa112-registration-failure.md

Since replacing my router with an Asus RT-AC68U1, I ran into an odd issue where my VoIP phone no longer registered with my provider VoIP.ms1.

I didn't clue in immediately that it was due to the router (and firmware) change, and I was about to reach out to the support team but decided to check their FAQ2 as it was suggested I do so prior to starting the live chat session.

As it turns out, there is an incompatibility with the Tomato firmware and the Linksys/Cisco SPA1121 I use.

To resolve,

  1. Navigate to your Tomato router at http://192.168.1.1 and log in.
  2. Navigate to Advanced > Conntrack/Netfilter
  3. Under "UDP Timeout", change "Unreplied" to 10 (it was set to 30 for me)

image

After waiting a couple seconds for the SPA112 to attempt reregistration, I was back in business, dial tone and all!

Kudos to the VoIP.ms team for noting this on their wiki.

Footnotes

1 This is a referral code. Clicking on it and buying the product helps me maintain this site, but it's perfectly okay if you don't, either :)

2 I will state now that this is probably one of very few times when checking the FAQ actually led to a solution.

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