Uservoice Create Ticket

uservoice_create_ticket

var credentials = {
    "key": "{$uservoice_key}",
    "secret": "{$uservoice_secret}",
    "base_url": "{$uservoice_base_url}",
    "session_id": localSession.beatsession_guid
}

    
var dashboard_url = "https://dashboard.drumbi.com/v1/notification/";
function createTicket(sessionData) {
    var number = sessionData.caller_number.replace(/[^0-9]/g,"");
    var email = sessionData.caller_email || number + "@drumbi.com"; 
    
    var body = 	'Incoming Call From ' + sessionData.caller_number + ' \n'
		+ 'Subject: ' + sessionData.subject + ' > New \n' 
		+ 'Name: No Name (Direct Call) \n'
		+ 'Email:' + email + '\n'
		+ 'Platform: ' + sessionData.platform + ' \n'
		+ 'Session ID: ' + localSession.beatsession_guid + '\n'
		+ 'Dashbord: ' + dashboard_url + localSession.beatsession_guid;
	
		
    //get email
    uservoice.createTicket({
        ticket: {
            subject: "Phone Call > " + sessionData.subject + ' > New',
            status: 'open',
            priority: 'normal',
            
            comment: {
                body: body,
                public: false
            },
            via_id: 44
        },
        caller: {
            name: "No Name (Direct Call)",
            email: email,
            number: sessionData.caller_number
        },
        credentials: credentials
    }, function(err, result) {
        var ticketId = result.data.ticket.ticket.split("/");
            ticketId = ticketId[ticketId.length-1]
        drumbi.set({
            notification_url: result.data.ticket.ticket,
            uservoice: result.data.ticket.ticket,
            ticket_id: ticketId,
            topic: sessionData.subject
        }, function(err, result) { 
            drumbi.connectCaller();
        })
    });
}

drumbi.set('set_attachment', "true", function() {});

drumbi.getAllVariables(function(err, sessionData) {
   var json = {
        caller_email: '',
        caller_name: '',
        caller_number:  sessionData.callback_number,
        subject: sessionData.topic,
        credentials: credentials,
        session_id: localSession.beatsession_guid,
        platform: sessionData.platform
    };
    drumbi.set('session_info', JSON.stringify(json), function() {
         createTicket(json);
    })
   
   
});