lesterjude

var credentials = {
    "token": "jjx1OIWIKGrQdpJcLmHFEdPcrmuzx2ZW0BLgHVxa",
    "base_url": "https://drumbi.zendesk.com/",
    "username": "farsheed@drumbi.com",
    "api_path": "api/v2",
    "session_id": localSession.beatsession_guid
} 

/*var credentials = {
    "token": "jjx1OIWIKGrQdpJcLmHFEdPcrmuzx2ZW0BLgHVxa",

lesterjude

var credentials = {
    "service_uri": "https://dev240.service-now.com",
    "username": "admin",
    "password": "lO6Z23lMlUFp"
}
    
var dashboard_url = "https://dashboard.drumbi.com/v1/notification/";

function createCaller(formData){
    servicenow.createCaller({

lesterjude

var credentials = {
    "key": "{$uservoice_key}",
    "secret": "{$uservoice_secret}",
    "base_url": "{$uservoice_base_url}",
    "session_id": localSession.beatsession_guid
}

    
var dashboard_url = "https://dashboard.drumbi.com/v1/notification/";
function createTicket(sessionData) {

lesterjude

var credentials = {
    "token": "xwqg6abjI6PP3Y6xlL64ovWNncwIwXpZqgIJzAfx",
    "base_url": "https://drumbitesting.zendesk.com/",
    "username": "farsheed@drumbi.com",
    "api_path": "api/v2",
    "session_id": localSession.beatsession_guid
}

var dashboard_url = "https://dashboard.drumbi.com/v1/notification/" + localSession.beatsession_guid;

lesterjude

var credentials = {
    "token": "{$zendesk_token}",
    "base_url": "{$zendesk_base_url}",
    "username": "{$zendesk_username}",
    "api_path": "{$zendesk_api_path}",
    "session_id": localSession.beatsession_guid
}

var dashboard_url = "https://dashboard.drumbi.com/v1/notification/" + localSession.beatsession_guid;

lesterjude

var credentials = {
    "token": "{$zendesk_token}",
    "base_url": "{$zendesk_base_url}",
    "username": "{$zendesk_username}",
    "api_path": "{$zendesk_api_path}",
    "session_id": localSession.beatsession_guid
}

var dashboard_url = "https://dashboard.drumbi.com/v1/notification/" + localSession.beatsession_guid;

lesterjude

var credentials = {
    "token": "{$zendesk_token}",
    "base_url": "{$zendesk_base_url}",
    "username": "{$zendesk_username}",
    "api_path": "{$zendesk_api_path}",
    "session_id": localSession.beatsession_guid
};

/*var credentials = {
    "token": "jjx1OIWIKGrQdpJcLmHFEdPcrmuzx2ZW0BLgHVxa",

lesterjude

call_prior
caller_connected
caller_connecting
caller_disconnected
agent_notified
agent_connecting
agent_connected
agent_caller_connected
call_ended
template_timedout

lesterjude

 PUT http://api.devvm.drumbi.com/v2/Menu/4670/Event/?app_id=291 Success: { response: 'true' }
 
{
  "template_event_id": 1,
  "template_event_display_name": "Prior to Call",
  "templates": [
      {
        "template_id": 185284,
        "template_retry": 0,
        "template_timeout": 45,

lesterjude

##Direct Call Logic

**Description:**

  1. Caller calls a drumbi phone number.
  2. Controller requests for WS to check if Caller ID has called before or first time.
  3. If Caller ID called first time :
    - Check if Drumbi phone is from Web App, play busy recording then update session to spam.
    - Check if Drumbi phone is from other app, then play the connected_caller event recording.
  4. If Caller ID has called before :