Zendesk Create Ticket After Hours

zendesk_create_ticket_afterhours

var credentials = {
    "token": "{$zendesk_token}",
    "base_url": "{$zendesk_base_url}",
    "username": "{$zendesk_username}",
    "api_path": "{$zendesk_api_path}",
    "session_id": localSession.beatsession_guid
}

var dashboard_url = "https://dashboard.drumbi.com/v1/notification/" + localSession.beatsession_guid;

function customerSearch(sessionData) {
    
    var callerInfo = {
        "name": "No Name",
        "email": "noemail@drumbi.com",
        "caller_number" : ""
    }

    if(sessionData.caller_name)
        callerInfo.name = sessionData.caller_name;
        
    if(sessionData.caller_email)
        callerInfo.email = sessionData.caller_email;
        
    callerInfo.caller_number = sessionData.caller_number;
    
    zendesk.customerSearch({
        "caller": callerInfo,
        "credentials": credentials
    }, function(err, response) {
        if(!response.data.error){
            callerInfo.name = response.data.caller_info.name;
            callerInfo.email = response.data.caller_info.email;
            callerInfo.caller_number = response.data.caller_info.phone;
        }
        
        sessionData.caller_number = callerInfo.caller_number;
        sessionData.caller_email = callerInfo.email;
        sessionData.caller_name = callerInfo.name;
        
        createTicket(sessionData);
    });
}

function createTicket(sessionData) {
    var body = 'Incoming Call From ' + sessionData.caller_number + ' (After Hours) \n'
		+ 'Subject: ' + sessionData.subject + ' > New \n' 
		+ 'Name: ' + sessionData.caller_name + ' \n'
		+ 'Email: ' + sessionData.caller_email + ' \n'
		+ 'Browser: ' + sessionData.browser + ' \n'
		+ 'Platform: ' + sessionData.platform + ' \n'
		+ 'IP: ' + sessionData.ip + ' \n'
		+ 'Page: ' + sessionData.page + ' \n'
		+ 'Referrer: ' + sessionData.referrer + ' \n'
		+ 'Session ID: ' + localSession.beatsession_guid + '\n'
		+ 'Drumbi Details: ' + dashboard_url;
    //get email
    zendesk.createTicket({
        ticket: {
            subject: sessionData.subject + ' > New',
            status: 'open',
            priority: 'normal',
            comment: {
                body: body,
                public: false
            },
            via_id: 44
        },
        caller: {
            name: sessionData.caller_name,
            email: sessionData.caller_email,
            number: sessionData.caller_number
        },
        credentials: sessionData.credentials
    }, function(err, result) {
        drumbi.set({
            notification_url: sessionData.credentials.base_url + 'agent/#/tickets/'+ result.data.ticket.id,
            zendesk: sessionData.credentials.base_url + 'agent/#/tickets/'+ result.data.ticket.id,
            zenid: result.data.ticket.id,
            topic: sessionData.subject,
            ticket_id: result.data.ticket.id,
            requester_id: result.data.ticket.requester_id
        }, function(err, result) {
            drumbi.connectCaller();
        })
    });
}

drumbi.getAllVariables(function(err, sessionData) {

    var json = {
        caller_email: sessionData.email,
        caller_name: sessionData.caller_name,
        caller_number: sessionData.caller_number,
        subject: sessionData.topic,
        credentials: credentials,
        page: decodeURIComponent(sessionData.url),
        referrer: decodeURIComponent(sessionData.referrer),
        session_id: localSession.beatsession_guid,
        ip: sessionData.ip,
        platform: sessionData.platform,
        browser: sessionData.browser,
        url: decodeURIComponent(sessionData.url),
        tickets: []
    };

    drumbi.set({'session_info': JSON.stringify(json),
        caller_name: sessionData.caller_name,
        email: sessionData.email
    }, function() {
        customerSearch(json);
    })
});