Zendesk Create Ticket with User Search

zendesk_create_ticket

var credentials = {
    "token": "{$zendesk_token}",
    "base_url": "{$zendesk_base_url}",
    "username": "{$zendesk_username}",
    "api_path": "{$zendesk_api_path}",
    "session_id": localSession.beatsession_guid
};

/*var credentials = {
    "token": "jjx1OIWIKGrQdpJcLmHFEdPcrmuzx2ZW0BLgHVxa",
    "base_url": "https://drumbi.zendesk.com/",
    "username": "farsheed@drumbi.com",
    "api_path": "api/v2",
    "session_id": localSession.beatsession_guid
}
*/
var dashboard_url = "https://dashboard.drumbi.com/v1/notification/" + localSession.beatsession_guid;

function customerSearch(sessionData) {
    
    var callerInfo = {
        "name": "No Name",
        "email": "",
        "caller_number" : "",
        "country_code" : sessionData.prefix
    };

    if(sessionData.caller_name)
        callerInfo.name = sessionData.caller_name;
    
    if(sessionData.caller_number)
        callerInfo.caller_number = sessionData.caller_number.replace(/[^0-9]/g,"");

    zendesk.customerSearch({
        "caller": callerInfo,
        "credentials": credentials
    }, function(err, response) {
        if(response && response.data && !response.data.error){
            callerInfo.name = response.data.caller_info.name;
            callerInfo.email = response.data.caller_info.email;
            callerInfo.caller_number = response.data.caller_info.phone;
            
            drumbi.set({'caller_name': callerInfo.name, 'email': callerInfo.email});
        }
        sessionData.caller_number = formatPhoneNumber(callerInfo.caller_number);
        sessionData.caller_email = callerInfo.email;
        sessionData.caller_name = callerInfo.name;
        
        createTicket(sessionData);
    });
}

function createTicket(sessionData) {
        
    var number = sessionData.caller_number.replace(/[^0-9]/g,"");
    var email = sessionData.caller_email || number + "@drumbi.com";
    
    var body = 	'Incoming Call From ' + sessionData.caller_number + ' \n'
		+ 'Subject: ' + sessionData.subject + ' > New \n' 
		+ 'Name:' + sessionData.caller_name + '\n'
		+ 'Email:' + email + '\n'
		+ 'Platform: ' + sessionData.platform + ' \n'
		+ 'Session ID: ' + localSession.beatsession_guid + '\n'
		+ 'Dashbord: ' + dashboard_url;
    //get email
    zendesk.createTicket({
        ticket: {
            subject: sessionData.subject + ' > New',
            status: 'open',
            priority: 'normal',
            comment: {
                body: body,
                public: false
            },
            via_id: 45
        },
        caller: {
            name: sessionData.caller_name,
            email: email,
            number: sessionData.caller_number
        },
        credentials: credentials
    }, function(err, result) {
        drumbi.set({
            notification_url: sessionData.credentials.base_url + 'agent/#/tickets/'+ result.data.ticket.id,
            zendesk: sessionData.credentials.base_url + 'agent/#/tickets/'+ result.data.ticket.id,
            zenid: result.data.ticket.id,
            topic: sessionData.subject,
            ticket_id: result.data.ticket.id,
            requester_id: result.data.ticket.requester_id,
            caller_email:email
        }, function(err, result) {
            drumbi.connectCaller();
        });
    });
}

drumbi.set('set_attachment', "true", function() {});

drumbi.getAllVariables(function(err, sessionData) {
   var json = {
        caller_email: sessionData.email,
        caller_name: sessionData.caller_name,
        caller_number:  sessionData.callback_number,
        subject: sessionData.topic,
        credentials: credentials,
        session_id: localSession.beatsession_guid,
        platform: sessionData.platform,
        prefix: sessionData.prefix
    };
    drumbi.set('session_info', JSON.stringify(json), function() {
          customerSearch(json);
        //  createTicket(json);
    });
});

function formatPhoneNumber (s) {
	var s2 = (""+s).replace(/\D/g, '');
	var m = s2.match(/1{0,1}(\d{3})(\d{3})(\d{4})$/);
	return (!m) ? '' : "(" + m[1] + ") " + m[2] + "-" + m[3];
}