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@melijaclyn

melijaclyn/Zapier Application

Created July 26, 2016 00:33
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Zapier Application
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Zapier Application
5 things that are my most favorite:
Respond to 60+ support requests via email every day
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Create video tutorials to help teach users a specific feature or use case
Work with the product team to develop a new feature based on feedback from customers
Manage a support team
5 Things that are my least favorite:
Help resolve billing issues for customers over the phone
Recieve 20+ inbound phone calls per day and help them solve their issues
Dig through activity logs to troubleshoot a customer's broken Zap
Ghostwrite documentation for partners to publish on their own sites
Analyze thousands of support tickets to spot trends the product team can use
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