Accurate, Objective, Relevant, and Other Lies We Tell About Library Search
In the past four years we've seen search engines—and Google in particular—make racist, sexist, and homophobic search results into headlines about algorithmic bias in our everyday tools. Library search tools—from discovery to catalogs to research databases—are often called more accurate, relevant, and objective than general search engines like Google. But is library search better? Think again. Our expensive, exclusive tools are just as full of bias and hate as Google, but the stories we tell ourselves about their objectivity keep their problems hidden from us—but not from our users.