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onealtr/things a customer champion may do

Created January 31, 2016 10:49
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Remote Work by Zapier
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things a customer champion may do
Hello World,
Favorites:
-Respond to 60+ support requests via email every day
Write and maintain thousands of pages of help documentation
Analyze thousands of support tickets to spot trends the product team can use
Help train and onboard new support teammates
Work with the product team to develop a new feature based on feedback from customers
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
Least Favorite:
Help resolve billing issues for customers over the phone
Ghostwrite documentation for partners to publish on thier own sites
Engage multiple users at once via chat to answer their questions and troubleshoot problems
Recieve 20+ inbound phone calls per day and help them solve their issues
Dig through activity logs to troubleshoot a customer's broken Zap
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