Created
June 17, 2014 01:47
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dammit bell!
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A chat representative will be with you in about 0 minute(s). Thank you for waiting. | |
Dietrich has joined the session and is ready to help. To start, please provide your name and home phone number. | |
Dietrich: Hello! Welcome to Bell Internet Services. How may I help you today? | |
You: hi dietrich | |
You: i want to cancel my contract by july 31th | |
Dietrich: I understand that you want to cancel the contract. | |
Dietrich: Please do not worry, I will check all the details | |
You: thx | |
Dietrich: Sure, I will help you. | |
Dietrich: Do you want to cancel the service? | |
You: i'm going back to germany, so i want to cancel everthing that might cost money | |
Dietrich: It is unfortunate that you have decided to cancel your account. I sincerely thank you for your support during your membership with Bell Internet. | |
Dietrich: I would like to inform you that we do not process cancellation request through chat or email. I would suggest you to contact Business Office to place cancellation request on your account. | |
Dietrich: Kindly contact Bell business office at: 310-SURF (7873) from Bell phone line or Non-Bell phone line: 1-800-773-2121 to place the cancellation request. | |
Dietrich: Hours of operation: | |
Dietrich: Monday to Friday: 8 am to 9 pm. | |
Dietrich: Saturday and Sunday:9 am to 6 pm. | |
Dietrich: | |
Dietrich: Please contact to the above mentioned number, they will cancel the service for you. | |
You: why is that? | |
You: where can i complain about that practice? | |
You: i have issues communicating over the phone | |
You: i need a way to do that in writing | |
You: as you can see from my contract, i don't even have a phone line | |
Dietrich: I see that, but the issue is as I am a front line agent, I do not have the access to cancel the Internet service. | |
Dietrich: Please try to understand. | |
You: please forward me to your superviser | |
Dietrich: Okay. | |
Dietrich: Please give me couple of minutes. | |
You: ok | |
Dietrich: Thank you. | |
Thanks for waiting. We are now transferring you to Jeffrey. | |
Jeffrey has joined the session and is ready to help. To start, please provide your name and home phone number. | |
You: hi jeffrey | |
You: i need a way to terminate my contract in writing | |
You: do you have a fax or anything? | |
Jeffrey: Hi Good Evening | |
Jeffrey: This is Jeffrey, Floor supervisor for Dietrich | |
You: hey | |
You: i guess you can see the histroy of this conversation? | |
Jeffrey: Sorry, To cancel the account the only option is to contact the Retention department. | |
Jeffrey: Yes | |
Jeffrey: 310-SURF (7873) Or 1-800-773-2121 | |
Jeffrey: You can contact the above number to cancel the account | |
You: i don;t really care which department it is. i just need a way to contact them in writing | |
You: i have issues communicating over the phone | |
You: this is not a feasible solution for me | |
You: you cannot take orders online and refer to your call-center for cancelation | |
You: please give me your full name, so i can refer to you | |
Jeffrey: Are you referring to Business internet account or Residential internet account? | |
You: i don't have a business internet account, so i think it's the residential | |
You: and as you can see from my contract i dont have a phone | |
Jeffrey: https://www.bell.ca/Escalation_WebForm | |
Jeffrey: Please check with the above link. | |
You: i will, can you please give me your full name, so i can refer to this converations? | |
Jeffrey: So the Retention department agents will contact you through phone to cancel the account. | |
You: i think you don't understand my issue here | |
You: calling me on the phone will not resolve my issue | |
You: well, they can text me :D | |
Jeffrey: I am sorry, The only option to cancel the account is to call the Retention department or go with the above link. | |
Jeffrey: There is no option to cancel the account through chat support or fax etc.. | |
You: yes, you already pointed that out | |
Jeffrey: The only way is through phone. | |
You: well, i guess i will just have to stop paying my bills then. my bank account will be terminated in august | |
You: can you please give me your full name, so i can refer to it? | |
You: or your employee code or whatever you use for identification in escalation? | |
Jeffrey: Yes, Let me provide my Full name. | |
Jeffrey: It's Dharani kumar. | |
Jeffrey: My Emp ID is X2029 | |
You: thx for your help | |
Jeffrey: You are welcome | |
Jeffrey: Thank you and have a good day. Please visit the web site http://www.bell.ca/myinternet to manage your account online. | |
Jeffrey: Bye take care |
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