rchowcc

5 Most Favorite Things
- Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
- Work with the product team to develop a new feature based on feedback from customers
- Dig through activity logs to troubleshoot a customer's broken Zap
- Help train and onboard new support teammates
- Write and maintain thousands of pages of help documentation

5 Least Favorite Things
- Help resolve billing issues for customers over the phone
- Respond to 60+ support requests via email every day