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rchowcc/gist:1530e3a5cdfdc7f78f985082c55fe03f

Last active May 14, 2016 05:05
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Zapier Question #5
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gistfile1.txt
5 Most Favorite Things
- Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
- Work with the product team to develop a new feature based on feedback from customers
- Dig through activity logs to troubleshoot a customer's broken Zap
- Help train and onboard new support teammates
- Write and maintain thousands of pages of help documentation
5 Least Favorite Things
- Help resolve billing issues for customers over the phone
- Respond to 60+ support requests via email every day
- Receive 20+ inbound phone calls per day and help them solve their issues
- Analyze thousands of support tickets to spot trends the product team can use
- Run ticket review sessions to make sure tone is consistent across Zapier responses
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