Automated Dialier with Machine Detection using Tropo.

automated_dialer_client.rb

require 'restclient'

RestClient.get 'https://api.tropo.com/1.0/sessions', {:params => {
  :action => 'create',
  :token => 'YOUR TROPO TOKEN HERE',
  :number => "13525557567",
  :client_name => "Joe Bob's Anesthesia",
  :account_number => '539181',
  :first_name => 'Robert',
  :balance => 1345.12,
  :callback_number => "3525558898"}}

automated_dialer_tropo_script.rb

def human_answered?
  starttime = Time.new
  record ".", {
    :beep => false,
    :timeout => 10,
    :silenceTimeout => 1,
    :maxTime => 10
  }

  endtime = Time.now
  difference = endtime - starttime

  difference < 3
end

call '+' + $number, {
    :callerID => $callback_number
}

human = human_answered?

say "This is #{$client_name}. We are trying to reach #{$first_name}, regarding your outstanding balance of, $#{$balance}; on account number #{$account_number}."

if human
  result = ask "Please press 1 to make a payment via our automated gateway. Please press 2 to speak to a representative.", {
    :choices => "1, 2",
    :mode => 'dtmf',
    :timeout => 10,
    :attempts => 2}

  if result.value == "1"
    say 'entered 1. should transfer to payment processing here.'
  else
    say 'entered 2. should transfer to live agent here.'
  end
else
  say "Please call us back at #{$callback_number} and reference account number #{$account_number}."
end