Troubleshooting steps for Zendesk Authentication within Wordpress

Wordpress Zendesk Trobleshooting

## Disclaimer: This tries to debug an issue for Zendesk auth within Wordpress by modifying the code within the zendesk extension.
## Before beginning, it is highly recommended that this is done in a NON-PRODUCTION environment and that you have a back-up of wp-content/plugins/zendesk somewhere safe.

1. Gain access to the wp-content directory of your wordpress installation
2. Open wp-content/plugins/zendesk/classes/zendesk-wordpress-api.php
3. In the function "private function _get", slighly modify the wp_remote_get call

    $result     = wp_remote_get(
      $target_url,
      array(
        'headers' => $headers,
        'sslverify' => false,
        'user-agent' => ZENDESK_USER_AGENT,
      )
    );

    // change to the following (remove the sslverify field)

    $result     = wp_remote_get(
      $target_url,
      array(
        'headers' => $headers,
        'user-agent' => ZENDESK_USER_AGENT,
      )
    );

4. Save the file and try to authenticate again to your Zendesk in the Wordpress dashboard.