suzzibiller

Five things that are most exciting to me:

Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
Run ticket review sessions to make sure tone is consistent across Zapier responses
Respond to 60+ support requests via email every day
Help resolve billing issues for customers over the phone
Analyze thousands of support tickets to spot trends the product team can use


Five things that are the least exciting to me: